The customer service here was awesome. I was able to talk with the associate on a real level enough…read moreto even crack a joke or two with them. Things like these are the reasons why i return to stores l.

First off this is NOT a review of a particular Auto-Zone store but rather the website and ordering…read moreso I sincerely apologize to the west broad st store. I had no where else to write what occurred today and this needs to be shared!! I am so very angry right now. Ordered a part (alternator) for our only vehicle from their site at 12:00 noon on 1/3/22 for next day delivery. Mind you, the item is housed per their website less than 15 miles away from us (in Mechanicsville). I placed a call to the customer service dept and was told the "hub" closed at 5pm yesterday due to weather. Was told the item now wouldn't be delivered until 1/5. I stated this is unacceptable. I ordered at 12 noon. If fed ex picks up at 9 pm central time, why wasn't the item put out by auto zone so it could be taken by fed ex for next day delivery as promised?? What'd I get?? Apologies. That's it. Well my son has COVID, high fever and this is our only vehicle. No way to get to the grocery store and I wouldn't want anyone to take me as I've been in the house with him. I depended on getting that item AS PROMISED. I even said it's less than 15 miles from me. Suggested perhaps they could deliver it to me as it's fairly close. You'd have thought I suggested they give me a million dollars. Smart ass supervisor. Advance, NAPA, or O'Reilly's will get my business from now on. I don't care if it's more expensive. No offers of any resolution. Nothing. Just a smart ass. What are apologies if I have nothing to eat in my home and my child is sick with a deadly virus???

Came by this advance auto location at 2 PM on a Friday when my battery unexpectedly died. Quickly…read morepurchased a new one and the store associate, Patrick, helped me install it. At first, we were unsure if he would be able to, but he took the time to assess the situation and was successfully able to install it. I greatly appreciate his time and friendliness to help me.

Brought in a battery to be charged. Was told they couldn't do it and I needed to buy a new one…read more Knew that wasn't right so took it to AutoZone down the road. Charged just fine. Stop trying to scam your customers.

Brandon helped me with exactly what I wanted when shopping for a car, straight to the point with no…read moreextra fluff just as I asked!

Took my jeep in for an airbag recall. Not even 15 miles later the airbag light came on. They…read morecharged me $200 for diagnosis and said it's not their fault? Repair was estimated at almost $700! The light has NEVER been on, but came on immediately after they messed with it. I will NEVER show my face at this place again, and you can keep the Yukon I was looking at buying..

Horrible service. If I ran this store I would fire half the front counter staff. Waited 15 mins on…read morehold to confirm a part in stock (showed in stock on the web site). 4 employees on the front counter with all of them just talking to themselves and on their phone. After 20 mins at the counter I gave up as they couldn't find the part.

O'Reillys is by far the best automotive parts store in Richmond. As far as I'm concerned none of…read morethe other ones even seem to know what you're looking for when you go in there nor do they care, but O'Reillys is always on point.

Had the battery in my 2019 Honda CRV replaced today by Carroll. He was fast, effective, and…read moreconsiderate of the warranty on it to make sure I got any money back if I was owed any from the old battery from Midas. He helped me understand the various things he was doing and was overall an excellent representative of customer service at Advance Auto Parts. Will be coming back!

You know sometimes we get exceptional service so many times that we take it for granted. Becomes…read morethe norm, you might say. A business model you could infer. But on the evening of March 22, 2025 I was the recipient of exceptional, very exceptional service. Lazy Saturday it was until my teenager made the distress call- car not starting. Drove to her location and jump started her car then drove straight to Advanced Auto - short pump. Exceptional patient understanding service is what I received as I explained the situation. Team member was responsive enough to provide me with a much better battery than the.one.in.the vehicle. And the AA team was just beginning. I was in for a real treat when Mr Carroll wheeled out his tool cart and got to the new battery installation. I have been on several ends of auto personnel treatment- mostly different when i am with a 2024 year vehicle than with an older vehicle. As a matter of fact, in another automobile workshop I was told, boldfaced and all, that nothing could be done for my older vehicle. A statement I would file away as I, carefully, stayed clear of that shop - with the newer vehicles and same older vehicle they'd written off. 7years after that remark, the vehicle is still running okay. So Mr Carroll installed this battery meticulously. Not just dumping it in but carefully tightening the terminals, ensuring snug fitting, applying anti-corrosives and yes wait for it...ensuring that there was no red battery light on the dashboard after installation. Thank you team AA short pump. Thank you for being consumate professionals. This evening, by your unplanned actions, I have passed the AA baton to my teenage daughter. You have a new customer.

Two things I need to share first...I have high expectations when it comes to customer service and I…read moream a novice at buying custom wheels. So, I began my custom wheel purchasing journey in Richmond. I visited the wheel shops up and down Broad Street, and did some shopping online. I found RNR where Ian spent time explaining the differences in wheels and helped me determine what was the proper fit and best look for my 2012 Wrangler Unlimited. Unlike some of the other local shops he did not make me feel like I was asking too many questions and he pointed out things I had not thought of. Once I made my choice he ordered the wheels and had them in and installed the next day. Awesome customer service from the moment I walked in the door! I sat in the waiting area while my wheels were being installed and had the opportunity to observe other RNR staff members interact with customers. Each person was professional, courteous and very helpful. In fact there were a couple older ladies in getting new tires and the staff was very helpful and patient with them. My wheels look great and while I had my existing tires mounted on them I do plan to go to RNR when it is time to buy new tires.

Great price service communication helpful among companies I recommend this establishmentread more

I had a radiator hose that ripped and my car started smoking while I was in Short Pump, Va…read more Luckily, I was able to pull into a nearby parking lot. I was an hour and a half from home and I called a few local parts stores. The people at the Car Quest on West Broad Street in Short Pump came to my car, checked to see what parts were needed, went back to the store, and came back with the part. Alan (spelling?) went out of his way to help me, by putting the part on the car for me and explaining what he did and why. This was not something that the company normally does, to my knowledge, but it was so kind. It was myself and two other young ladies (daughter and granddaughter), we were in a though situation being so far from home, but Alan and the people of Car Quest really did a good deed and went out of their way to help! I offered to pay him for fixing it right there, but he refused to take any money and I was only charged for the part. I wish I could do something to show my appreciation to Alan, so I thought writing a review would be a good idea. Thank you Alan and the managers/workers at CarQuest in Short Pump. You good deed and it did not go unnoticed! I will certainly pass it on!

From the owner: Carquest Auto Parts at 11481 West Broad Street in Richmond is one of the nation's leading auto…read moreparts retailers stocking new and remanufactured automotive parts, maintenance items, and accessories such as batteries and oil filters for all makes and models. Visit your local store in Richmond, call us or go online to order and pickup in-store. Carquest is part of Advance Auto Parts, Inc., the largest automotive aftermarket parts supplier in the U.S. Save even more on your next visit by signing up for Speed Perks and receive discounts on the parts you need at participating stores.

I really thought highly of Crown Acura until Monday, when the service technician was bragging…read moreabout up charging us for a service we didn't need and driving my car while texting and almost hit some parked cars. The service manager defended these actions. We won't be having our vehicle service there any more!

I had a light come on my dash a few miles from picking up my new 2024 MDX. I turned around and went…read moreback to the dealer. They were great. They got right on it. They offed to give me a different car to drive home, and they would have someone drive my car to my house when they figured out what the problem was. They actually had it fixed in a very short time. I waited for it. Then Fed Ex delivered my new liscence plates to the wrong house. Which we did not figure out till the day my 30-day tags expired. I delt with Matt. had someone drive new 30 day tags to my house that day. Then he got with DMV got a new set of Plates for me and had those delivered to my house the next day. They have taken full responsability and responded faster then I could have expected. I am very happy with them and would recommend them to anyone!!!!!

Be aware they prey on black women and treat you like the bottom tier of classism rankings. I felt…read moreso uncomfortable with the gentleman working the front desk - Mr.Blue eyes. I came to get my tire patched up as it was punctured with a nail. They send you text messages on the updates on your car but won't tell you how much is going to cost. Using fear and stealing your time and building anxiety while they use technology and pictures to make you feel like you're vulnerable. When I declared that the cost of replacing my tire versus patching my tire was not in the budget after texting me that my tire couldn't be fixed--they kicked me out the door and didn't inflate my tire to a level that I could drive off. I went to Richmond Auto Repair & Towing, they were CLASS!! Very genuine about everything! They told me everything up front and why they needed to do what they did. I was at ease and was a customer instead of prey! I was ready to pay because of the way they treated me, like I was valued as a customer! 2106 Spencer Rd Richmond, VA 23230

I want to thank Dylan and Artie for great customer service. While traveling to Maryland, one of my…read moretires started sounding funny, so I found a Pep Boys nearby, and it turned out to be a blessing. When I arrived I explained my situation and they weren't sure they were going to get me in since it was late Sunday afternoon and they closed at 6p. But, they were able to squeeze me in, and after driving my car, Artie said he could not let me get back on the road with that tire. He replaced the tire and got me back safely on the road. Dylan was so helpful and caring that he even wanted me to call him the next morning to make sure that I got to Maryland safely. I highly recommend this Pep Boys!