Really enjoyed my experience here... I came in and needed some education on Sure-Trac trailers,…read morepricing, everything. TJ is the man! He was kind, knowledgeable, personable, and gave me a fair deal. Unlike other local shops, Mid-Atlantic makes tiedowns and spare tires woven into their posted pricing so there's really no add-on fees or anything. They run efficiently but they're very friendly and personal... It doesn't give you the "big business" vibe. This is how it should be! I'm super pumped about my trailer and grateful for the positive experience. Highly recommend!

Very professional and great service. TJ gave me options but definitely guided me on the best…read morechoice of bed covers for my new truck. They even fit me in that week so I could get it installed before our vacation. The product is exactly what I needed and it works great! Highly recommend!

I brought my 2015 Audi A7 to this shop for a coolant leak/overheating issue and ultimately spent…read morearound $3,000 on repairs including water pump-related work, belt/tensioner, hoses, diagnosis, etc. Initially, the staff seemed knowledgeable, and I appreciated that they identified an active coolant leak. However, after getting the vehicle back, the car continued losing coolant rapidly -- even while sitting parked overnight. I also experienced smoke from the exhaust at startup and additional oil leakage concerns after the repair. What became frustrating for me was the diagnostic process afterward. Once I returned with continued coolant loss concerns, the conversation shifted almost immediately toward "internal engine damage" and engine replacement, despite no combustion leak test, leak-down test, or follow-up compression testing being performed to confirm catastrophic engine failure. I understand overheating can potentially damage an engine, and I'm not disputing that possibility. My issue is that I did not feel there was enough confirmed diagnostic evidence presented before recommending something as major and expensive as an engine replacement. I also physically observed dried coolant residue and evidence of external coolant spray/leakage around the engine bay, and the vehicle was still losing coolant while parked and not running, which I felt deserved further external leak investigation before jumping to the conclusion of full engine replacement. To be fair, the staff did communicate concerns about possible overheating damage from the beginning. However, I left feeling more pushed toward a worst-case scenario than guided through a complete and confirmed diagnosis process. At minimum, I would strongly recommend that future customers request: combustion/block testing compression/leak-down testing and clear confirmation of leak sources before agreeing to major engine replacement recommendations.

This is the first service shop I've taken my Bentley outside of the dealership for service. I was…read moreoverly impressed with their professionalism, and detail when addressing my concerns. I was definitely apprehensive to exploring a non Bentley dealership/service station but those concerns were eased through the experience. Their workmanship was top notch and they'll continue to maintain my business!

Great work guys! And affordable. Service was excellent Travis. Ask Travis and he will guide you in…read morethe right direction.

Expect nothing but the best from S&S. Had them work on my car for the second time this week they…read morecompleted the task before expected and were very friendly. Cheaper rates, faster time, and honest people! Got my car looking better than when i bought it!

Took my car in for an oil change and state inspection, and I was thoroughly impressed with the…read moreexceptional service provided by the professional staff at Richmond Auto Repair & Towing. They are undoubtedly the best mechanic shop in town, and I highly recommend them to everyone. The price is extremely competitive, and the quality of work is outstanding. The entire crew is courteous and knowledgeable, particularly Justin, who took the time to explain the work done on my vehicle, including the warranty and potential issues. I appreciate their willingness to have me return for any future concerns. Overall, I am exceedingly satisfied and will definitely be returning to Richmond Auto Repair & Towing for all my automotive needs.

It's summer time! My friend and I took the day off work to go on an adventure to Yorktown Beach. I…read moreoffered to drive because it was my idea. However, the evening before our trip, I realized I was due for an oil change. My heart dropped. I realized everyone and their mother must be trying to get an oil change for the first official weekend of summer. Richmond Auto Repair & Towing really helped me this Friday. My normal mechanic was too full so I looked for a place nearby. I'm so grateful I found them! I called to see if I could have an oil change. They were friendly and professional on the phone. I was told I could get one immediately (which is always a treat when every auto place is fully booked). I came in around 8:15am as a walk-in. They were done right before 9am. The gentleman at the front desk offered me two types of oils. I hadn't heard of one before and he kindly explained the differences. They have a clean waiting space and a public restroom. I'm happy to have found another trustworthy mechanic in Richmond!

My instrument cluster repaired in an hour and a half…read more Including them taking out and reinstall.No appointment needed and gave me the cost of what it would be before I brought it in. I could have taken the instrument panel out myself if I wanted to save money but chose for them to. Was worth the cost to have done and right. Plus a one year warranty. Cost just as much if I went to auto parts store buy replacement and would have to order and wait till the part came in and then install it myself. If I went to dealership it would have cost me twice as much.and would need an appointment and may not have the part . Glad I went here having all my gauges work properly Putting this off for last couple years ....thanks Southern

Cluster came back worse than when I came in, only one of the gauges were actually fixed. It was 500…read moredollars and the fuel gauge and tachometer weren't fixed.

We have had excellent service and repairs here. They are honest and thorough. We were able to get…read morein and out quickly.

Stay away from this shop! This is the only shop I've had…read morework on our vehicles for the last year. They did our breaks, replaced an ac unit and have done our inspections. With the ac unit, they never remounted the control arm, or reconnected the skirt, with the breaks, they only replaced one side of the pads, and in the process of all that someone scribed a swastika on our engine cover. Stay away from this shop.

I would leave zero stars if it were an option. This place will rip you off quick. I took my car in…read morefor an inspection. I ended up paying well over $1,000 and was told repairs were needed that were not. What they didn't know was that I had just had repairs done very thoroughly due to a car accident. The mechanic who did those repairs first (a trusted mechanic) told me there was no reason for that part to be replaced and described the condition of the part to me in full as they saw it during their time with my car. The part that was replaced required an alignment afterward, which was not only not done but was offered to me as an optional item to purchase during my inspection with zero explanation as to why or any explanation that it is literally a requirement to align the vehicle after that part is replaced. When I tried to get them to align and calibrate my vehicle, they did not care at all. They were incredibly passive on the phone and it was as if they were completely used to getting yelled at by a swindled customer. Then when my partner tried to talk to them they kept putting him on hold for thirty minutes and then hanging up before threatening to call the police if he comes with my vehicle. This place is ready to scam you as fast as they can and you will not only walk away paying for more than you needed to, but you will have additional repairs needed when they are done. The shop I had just had repairs done at right before Williams has photo evidence that the part never needed to be replaced and that my alignment and calibration were done. Williams also never took a photo of that part during my inspection but took a photo of everything else-super suspicious, huh? They are trying to call my bluff but I am taking all of this evidence to the state police to hold them accountable and have filed a complaint with the BBB. They probably should have just issued the refund because I will not just roll over and take being scammed out of serious money over things that did not need to be addressed at all. They might scam people all of the time but they have done it to the wrong person because I will not let this go without reporting it and making sure they are held accountable for taking advantage of customers and ripping people off with full intention. I will copy and paste this review so that I can replace it EVERY SINGLE time those cowards take it down.

I got a new set of tires here because I had multiple blow out on me and they were the closest place…read moreto get service from where I live without going on any busy streets. In retrospect I should've just payed for a tow anywhere else because they overcharged me to an absurd degree. On top of that, I had also asked them for an engine diagnostic to see what my check engine light was about. I don't remember the exact price but they said they charge something like $90 for the diagnostic! I've never known any place charging for that, let alone such a ridiculous amount. Luckily I had the sense to say nevermind to that request. I'd avoid this place unless you don't mind price gouging.

We have been going here since we moved here. I really appreciate their honesty and integrity.read more

No one ever wants their vehicle to break down ... especially on the highway in the middle of the…read morenight halfway from CT to SC! AAA and Lyft provided transportation for our family and the vehicle towing. We were so lucky to have been given a recommendation for Timberlake Automotive! We left the vehicle at 2:30 AM and stayed at the Holiday Inn Express. My husband called at 7:30 AM and James Timberlake came right over to get the keys. As we suspected it was the water pump. These wonderful professionals had the part and the repairs complete before noon at a very reasonable price. And James delivered it back to us! I just can't say enough about how this positive resolution to a very disruptive situation saved our vacation trip! As I said, no one wants to need a mechanic but be assured that Timberlake Automotive is a safe, efficient, reliable, and reasonable selection! Try them out!