Spectrum

Good luck scheduling an appointment with this man! Called him 2 hours before the scheduled…read moreappointment, and he blew it stating that something just came up last minute. Rescheduled for a different day, and he never showed up. He didn't even bother to call back to explain the reasons and reschedule. Absolutely poor customer service and appreciation of customer's time! Is that what is called a "Hi Tech"? I assume, if someone calls the company a "Hi Tech", would have some sort of reminder of appointments on the electronic device or, at least, a calendar and a pen. Otherwise, it's just a completely false and misleading statement for customers that should not be used by any means. Would not trust doing business with this guy. Your project will last for years!

From the owner: We are the solution to anything and everything "Hi-Tech" in your home or business. We specialize in…read morehome theater and audio systems, retro-fit wiring, universal remote programming, networking and wi-fi, as well as smart phone control integration. We also set-up video surveillance, taking pride in our impeccable attention to detail and efficient service, ensuring your home or business is wired and all audio visual is easy to control.

Hi-Mike Hi-Tech

(8 reviews)

I had an excellent experience speaking with Mike from Hi-Mike-HiTek today. I originally called…read morebecause I had several questions about my PS5 controllers, internet speeds (download/upload), frame rates, and some general tech concerns. Mike took the time to walk through everything with me and answered every question thoroughly. What really stood out was how knowledgeable, friendly, and welcoming he was. You can tell he genuinely understands the technology and enjoys helping people figure things out. He didn't rush the conversation and made sure I understood what he was explaining. It's rare to come across customer service like that nowadays. If you're looking for someone who truly knows their stuff and treats people with respect and patience, I highly recommend reaching out to Hi-Mike-HiTek. Thank you again for the great help!

Came to my home and provided excellent IT service. Mike explains everything so well! I have him…read moreon speed dial now!

Sweetwater Satellite

I wanted to find an alternative to Dish since I couldn't stand to continually pay for equipment…read morerental each month. The offer from Direct does NOT charge rental fees. But this isn't the best part I never, ever had such outstanding customer service from a company and the thanks goes to Brad! He patiently answered my questions After I received the agreement he again answered my questions patiently and professionally. He then scheduled installation and paid the early termination fee for Dish Sweetwater management should be honored to have Brad in their customer service department Thank you Brad for an outstanding customer service experience!!!!!!

From the owner: Sweetwater Satellite has been serving the Fillmore and surrounding areas sInce 2010. We pride…read moreourselves in providing the best service and entertainment experience to our customers. As your local authorized DIRECTV dealer, we offer the very best in satellite TV packages with unbeatable value and local service. Call us today to cut the cable and we can set you up tomorrow with the best in television entertainment (next day install is subject to availability).

XFINITY

1.0

The worst customer service I've ever had. I just wanted to turn my new phone on. I was on the phone…read morefor 3 1/2 hours with them not only on hold but getting yelled at. I submitted a complaint and they finally got ahold of me about a week later and she said she'd call me back after she figured it out (my phone was locked I got it refurbished from Walmart) and she never called me back! I recorded the interactions they were so bad. I was in tears. All that for them to say they can't turn my phone on due to me buying through Walmart and not them. They also told me I couldn't get my phone on unless I bought their at home internet as well. Then when I said something about them not getting back to me and how awful I was treated they replied with "case closed"..... I'm not a Karen.. I never complain and I'm patient but I've never delt with customer service like this before. One after another just awful either didn't have a clue or were extremely rude. It's not even about my phone getting turned on cause I understand but the customer service was ABSOLUTELY AWFUL. I'll never recommend to anyone.

XFinity is Comcast, and we are "outside their footprint" (Buffalo W.Side).read more

Amherst TV

3.0

House call due to settings and compatibility issues with home theater equipment: Samsung OLED 4K…read moreTV, Verizon FIOS, Apple TV, and Bose Ultra sound bar. Problems promptly diagnosed and corrected, clear explanations given. Reasonable price. Should have called Joe at Amherst TV long ago instead of trying to deal with frustrating tech support systems, which led nowhere. The devil's in the details and Joe found them.

While I appreciate the response, I tried to call the number Joe left only to be hung up on. The…read morerecommendation you texted didn't answer either. Birds of a feather.

DISH

2.0

This is a review of the Dish corporation. Not of an installer service. Extremely expensive tv…read moreprovider. Not that they all aren't. They are. channel quality is okay for me. There should be a better channel selection process. All of us get stuck with channels we dont watch or dont like. I would give more stars if we were allowed to select only those channels we want. It would be 4 stars. But the price is what dropped the rating. Better picture clarity would also help raise the bar

Verizon

2.5

(11 reviews)

•$$$

I had a good experience here…read more I had ordered a Verizon SIM card online with the intent to port my number to Verizon, but something went wrong in the process and my service was activated with a new number. I stopped into this store to hopefully get things resolved quickly. The employee who greeted me was very friendly, but said that wasn't something they could fix in the store. He gave me a phone number to call and explained what information I would need to provide. I got back in the car and called the number he gave me, and everything got resolved without any major issue. I went back in; asked a couple follow up questions and thanked him for his assistance. Again; I ordered the SIM card online, and was activating a phone that I already had... I didn't buy anything from the store, and I was not pressured to do so. This might be because this store is actually owned and operated by Verizon, and isn't just an "authorized retailer" like many mobile carrier retail stores are. Verizon probably realizes there's more to be gained keeping customers satisfied with their monthly service than trying to sell accessories to customers who don't need or want them.

Absolutely horrible experience! Steve and Sandy, the mangers, did absolutely NOTHING to help me…read more Didn't even call customer service. Told me if I wasn't happy with their "help" to go to another store. I've been trying to trade in my phone since July 1st. The customer service person at Verizon messed up MULTIPLE times and 1. Removed me completely from the new account I was supposed to be in 2. When transferring my iPhone 15, put it in as an iPhone 5 and 3. Didn't put me as an account manger. The customer service individual also told me that if I went to the corporate store in OP they would be able to make manual updates to show in the account that the iPhone 15 wasn't 2 days active but 2.5 years active. If this wasn't changed, I'd have to wait yet another 60 days on top of the 13 days I already waited due to the original mistake of putting the wrong phone in for the trade. This would keep me from getting $500-$600 of trade in value. Instead of offering ANY help. I was yet again told to call the same customer service line that messed up everything in the first place. Avoid this store at all costs. Honestly - I want to trade carriers. This is horrible customer service and horrible training if their employees. The only person who was any help was Samantha Carbone at the Derby Store. Glad she works at Verizon.

X-press Sign

Always quick, reasonable and amazing service. I have vehicles lettered and stickers made. Never…read morean issue. The folks that work at Xpress are always sweet and helpful. They do commercial signage also. Haven't needed that yet. But soon and I know who I'll be calling! In need of signage give these guys a call!!

I needed some vinyl graphics removed from my jeep that were put on by another company. Last week I…read morewent for an estimate and the crew at X-press Sign told me it would take about an hour and the cost would be $70.00. The guys said "Come back Thursday at 9am and we'll get right on it." I showed up at 9am pulled in their garage and they immediately went to work. It actually took the team about 50 minutes to do the job, which by the way was better than I expected once completed. They cashed me out and said "We're shaving a bit off because it took a little less time." Who does that? Only a small business with a big heart who cares about their customers... That's who. Not only was the work done with excellence but they were friendly and helpful and I'll be telling this story for a long time to come.

BriGuy Handyman Services

(3 reviews)

BriGuy is not only quick to respond, he is dependable, kind and does great work…read more My 86 year old mom had a "list" of things that she needed that other people said they couldn't do or didnt want to do. BriGuy took on each job with confidence and skill. He did excellent work and was competitively priced with other professionals we have hired. He is trustworthy and reliable. If you need work done give BriGuy a call!

Brian did an excellent job replacing my toilet with a new one. was in time, communicated through…read morethe process and cleaned everything up, highly recommend

Tiles International

Went above and beyond to obtain Information regarding a tile I purchased 6 years ago!read more

My husband and I went there they deserve more than a 10 we…read morepicked up are tile from Great Britain beautiful!! Hand painted fruit Paul and Debbie Lopian

Lisa and Nick’s family cleaning

they are professional reliable willing to do a variety of cleaning chores and very pleasant.They…read moreknow how to clean and are very honest.They will go out of their way to help.I recommand them marietta Kalman

From the owner: we clean floor in hands and knees wipe down all moldings…read moreand floor boards . we do extras upon request

Southtown Signs

I worked with Christopher at Southtown Signs, and he was easy to work with, and did a great job on…read moremy website. It came out exactly how I wanted. Highly recommend.

Merry Maids - Orchard Park

I reached out to Merry Maids for a deep clean prior to moving into my new house. I needed some help…read morewith a good deep clean to make sure everything was throughly cleaned before I brought in all my furniture. I spoke with Johanna at Merry Maids who was very responsive in her communications and worked with me to get me on the schedule quickly. In the day of arrival, the team arrived promptly and got started right away. I was happy with the quality of their work and will definitely be reaching out for services again.

From the owner: Merry Maids is a premium home cleaning service committed to excellence for over 40 years. We back…read moreevery visit with our 5-Star Promise to ensure complete satisfaction. Whether you want a one-time deep clean or recurring bi-weekly cleaning for a consistently spotless home, we're ready to impress. We offer premium cleaning for homes, small businesses, and rental properties, and our bonded and insured team members deliver quality every time. Simply put, our goal at Merry Maids is to provide 100% satisfaction in our service. No fine print. No asterisks. No worries. Just a promise. Trust Merry Maids to help you relax - it's done!

Paintcraft

Awesome service , professionals and would recommend to anyone needing basic to large detailed…read moreprojects

From the owner: At Paintcraft, we help people.read more

Spectrum - televisionserviceproviders - Updated August 2026

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AT&T Store

3.1

(7 reviews)

My husband's phone suddenly flipped out and he needs it for work. We could not get it to do…read moreanything! So as we are A T & T customers we went to their store near us. We were so fortunate to have Brook assist us. We both got new phones as ours were both very old and she really helped us find a great deal and saved us money every way possible. Somehow she even managed to get his phone working enough so his information on it could be transferred to the new phone. She made us happy to be loyal AT&T customers!

I would avoid this AT&T location and go to the one down the street instead. The service there is…read moremuch better. When I walked in, none of the representatives greeted me. They were sitting in the back and simply called out, "Hi, how can I help you?" without ever approaching customers. I also noticed similar interactions with other people in the store. The overall atmosphere made it seem like the staff didn't want to be there. This is a customer service job that people apply for, interview for, and ultimately choose to accept. If you don't want to work in customer service, no one is forcing you to stay. I understand every location can have an off day, but the level of customer service at this store was well below expectations. Unfortunately, it was one of the poorest customer service experiences I've had.

Apple Store

3.3

(20 reviews)

•$$$

I typed this review some time ago and hesitated on whether or not I would post it. Specifically…read morebecause I was curious in working at apple for a side job but I have to always be honest about my experiences. Just like a game of spades after a few good hands your destined for something bad. My luck with the apple store is truly not any different at all. About 2 years ago I had a really terrible experience that was ultimately handled positively. From that point I've had consistently positive experiences with apple. Well that was until this month. On October 1, 2022 I came into the apple store looking to get my horribly cracked phone repaired. I came in at approximately 6:25 without an appointment. Lucky for me they were able to get me in for an appointment for 7:35. I was told to come up to the front and remind them so that they don't forget about me. Context my phone was cracked on the front and back so I was pretty confident they would probably have to repair my phone. Update they ran diagnostics and determined my phone would need to be replaced. They gave me a replacement phone. The person I worked with literally just handed me the phone and said I was all set and walked off. I started to try and enter my information and then quickly discovered that the phone was locked. It took was truly felt like forever for them to figure out what the passcode was. I know what you're probably wondering well surely they went ahead and activated the phone for you but of course they didn't. I had to leave and go upstairs to T-Mobile for them to activate my phone. When I got upstairs they weren't able to activate the phone. We contacted several customer service support agents with no luck at all. Only for T-Mobile to tell me that apple gave me a lock device. At this point I needed to go back downstairs to the Apple Store where I would wait even longer only for them to give me a new loaner. At this point the phone was unlocked so that was a plus the negative is that it took them so long I couldn't go to T-Mobile to get it activated. So after several hours later and a couple phones later I left with a device that didn't work for certain but eventually it would. Yay me.

We are an Apple family, that's a good thing an d a bad thing only because Apple is not cheap…read more During Covid we needed to buy our daughter a computer for school. We priced them out online and of course they get you with updates. We didn't realize till the following day they charged us $100 more than online. But by the time we could go back the online price changed so we didn't get the match price. My only suggestion is if you see a price online print it and bring it with you. Now Covid changes : Temp checks b4 entering & covid rules 2 keep everyone safe. But while You wait 2 enter not much social distancing in front of the store

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