0/5. Came here to buy a phone, the lady was extremely rude and unhelpful. About halfway through,…read moreshe took a phone call and went into the backroom for more than 20 minutes, before I decided to just leave. Horrible service. Honestly considering switching my provider. Absolutely unacceptable. She deserves to be fired and moved to a mcdonalds

Absolutely horrible experience! Steve and Sandy, the mangers, did absolutely NOTHING to help me…read more Didn't even call customer service. Told me if I wasn't happy with their "help" to go to another store. I've been trying to trade in my phone since July 1st. The customer service person at Verizon messed up MULTIPLE times and 1. Removed me completely from the new account I was supposed to be in 2. When transferring my iPhone 15, put it in as an iPhone 5 and 3. Didn't put me as an account manger. The customer service individual also told me that if I went to the corporate store in OP they would be able to make manual updates to show in the account that the iPhone 15 wasn't 2 days active but 2.5 years active. If this wasn't changed, I'd have to wait yet another 60 days on top of the 13 days I already waited due to the original mistake of putting the wrong phone in for the trade. This would keep me from getting $500-$600 of trade in value. Instead of offering ANY help. I was yet again told to call the same customer service line that messed up everything in the first place. Avoid this store at all costs. Honestly - I want to trade carriers. This is horrible customer service and horrible training if their employees. The only person who was any help was Samantha Carbone at the Derby Store. Glad she works at Verizon.

My wife and I could not connect our new phones and had spent hours on the phone with Consumer…read moreCellular to no avail. We asked John to talk with them and assist us in obtaining the proper connection. He was calm, knowledgeable and patient. He went far beyond what we expected in his assistance with products which we had not purchased from the store. The service was far and above what is now expected from merchants. We recommend Blue Tusk for their service and help. A few years ago we purchased a computer from them. It has performed very well and if it ever dies, we will go there for a replacement.

josh was very nice in helping which turned out to be simple fix. I like the fact they are willing…read moreto help and it's not about the money

I need everyone to pay ATT ention. This is a Sirius matter, as opposed to an XFM matter…read more The cell phone store is at one of my fave Malls and it's pretty cool, usually quiet, and a couple times there wasn't even anyone in here (employees included lol). A couple of the employees are really nice and cute and friendly. I had a discussion with them about potentially changing over from Verizon and I think I could save a bit of money by changing but it would be a big hassle and the amount that we would save was a little ambiguous and negligible enough to avoid switching.

SCAM ALERT I went…read morehere for a iPhone 6 for my daughter. I did my research and knew the prices. Randy the regional manager promised me a better deal than Verizon ... no problem. I should have bailed when I wasn't give a printed receipt (you'll get an email) and he wouldn't ring us out personally. First bill ... I'm charged DOUBLE what I was supposed to. I immediately called my new friend but he was always busy with someone else... or at another store. 5 calls 0 callback. I ended up filing 2 BBB REPORTS and STILL getting screwed out of $200. Avoid this place like plague and stay away from AT&T in general. The only funny part was when I was speaking to the office of the President of #At&T and the call dropped. That tells you all you need to know

If you don't have enough bile in your stomach, then you need Mo-bile, obvi…read more This is a nice little cell phone kiosk inside the mall in Blasdell known as the McKinley Mall. You can find some decent deals on stuff, and clearly it is a lot cheaper than going to the Verizon or the AT&T or Sprint store or whatever. Having said that I prefer the location inside the Eastern Hills Mall for prices and fixing stuff for sure.

Called their number and they claimed to have an adapter in stock. "This is the hamburg location…read morecorrect". "Yes". The guys at the front said "that's just a call center that lies to get people in the store". Since they clearly did not have the product in stock.

Not to be confused with Bent Buy which is where all the goods are Bent…read more I used to be a big fan of Best Buy back in the days when buying music albums and music videos and DVDs and movies and whatnot was the big deal for me in my life. Things have changed and of course and the world has changed completely in the last 20 years. I don't really go to Best Buy lately unless I need something specific and electronic for my computer or perhaps headphones and what not. They almost never have what I need at this particular location and I find that the ones in Amherst and Clarence have better and more complete stock. Another thing that those stores do better is service. The two or perhaps three occasions I've been in here over the last few years including just a couple of months ago were not forthcoming in terms of a good service. I'm not sure why the standard of service at this particular Best Buy doesn't seem to quite match the averaged mediocre level from the other two Buffalo area stores that I go to a lot. The only one I can't remember is the Galleria so I can't directly compare to that one.

I had a great visit getting my new phone. Josh the manager was excellent and helpful, Jim was quick…read moreand knowledgeable. They did outstanding!

I Went to the store on the advice of a Spectrum employee I had spoken with on the phone. She…read moreoffered me a promotional deal where if I switched over to Spectrum Mobile she could offer me 12 months of free service. I would have to purchase the phone and pay for that every month, but my service for 12 months would be free. When I called Spectrum I called because I was going to terminate my home phone service. This servicer talked me out of it, gave me a better price on both my internet and the home phone and then told me about the deal on the cell service. So... I went to the store and explained to the representative what had transpired and told him I would like to take advantage of the deal. So then another representative came over...not sure if he signaled her or not, but she came over and butted right in. She asked for my cell number and I gave it to her. I also told her the service I was currently with. So we followed her to the desk while she looked it up and the first thing she said is, well, you are still past due on your account so you will have to clear that up before we can do anything. She said it would be better if I paid in cash because otherwise they would have to ship my phone. My past due balance was $120. something so I agreed. I really did not have that money to spend because of my situation but since I was there, and it was very hard for me to get around, I agreed to pay it. So, I gave her the cash and she took it. I got a receipt. So then she informed me that my monthly bill would be $63. and something each month. So I asked her how that could be. I was told service would be free. She told me that the phone was $40. something and that I was NOT ELIGIBLE for the free service because I never really cancelled my home phone. I didn't feel like that was my problem. The servicer still offered me the deal and Spectrum should have abided by what she said. Then she said I would have to pay $250 something if I wanted to have them ship me the phone and I was shocked. Never Never had I had to pay that much on a phone. I guess I will have to give you an explanation about my current financial situation. I am an independent contractor, and I am a caregiver. Back in November of 2021 I fell just 2 weeks before I was to have hip surgery. I was in Florida on vacation to relax before my surgery when I fell (I fell very hard) coming out of a restaurant. It was my last night there. I got up from the fall, got in the car and went back to my sisters with no problem. Next day I was fine once again, got on the plane and came home. I went to bed that night and when I woke up, I was in horrific pain and could barely walk. So, when I fell, in the seconds I had while falling, I shifted my weight to the left side as to not hurt my hip anymore. Six months earlier, I had my right knee replaced which I didn't want to hurt either. I called the hip Dr. not knowing who to call or what to do. He told me to come in and when I did, he ordered an MRI and gave me another appointment to come back for results. So, mind you I could not work. Long story short I ended up having TWO back surgeries in the span of a little over a month. After the 2nd I came home, had a brief session of physical therapy there until I was graduated to outside physical therapy. All this time I could not work, and I had NO INCOME. Finally, I was able to visit the hip Dr. again to schedule that surgery. At that time, I was told he would like me to lose 20lbs due to the risk of infection. This was the 1st time he had ever mentioned this. I agreed to do it and was referred to a Dr. that could help. I went to that Dr. I lost weight every month continuously, but it was only 3 or 4 lbs. a month because of my situation. I could not exercise, I was home constantly, and I won't lie it was not that easy. Biggest problem was not having any income. Still. I explained to both of the servicers looking at my account all of this and invited them to look at my account prior to this life changing incident. They could see that I paid my bills and had a very good history. I told them that no one that I owed would be stiffed and that when I got back to work everyone would be paid. The girl at the store did not care. She had taken my money for my past due balance and now was telling me I would have to pay just short of $260. to complete getting a phone. I AM SO PISSED, and I am not going to stop until something is done for me. If they do not help me, I will switch everything. Those 2 store reps stood there looking at me like they had really gotten me. I felt like they lost a very good customer for their employer, for life, and unless they figure out something today when I phone them, they will have done just that! I would really rather not switch right now because it is a hassle. I have surgery in 2+ weeks. But don't underestimate. I absolutely will if I am not satisfied.

They don't do laser eye surgery unfortunately, otherwise it'd be Eyefix…read more But when it comes to getting your cell phone and other electronic devices fixed at least little Mall places can be cheap, but hit or miss - it depends on the place and this one is one of the good ones as it's cheaper than most and more reliable as well. I highly recommend it. My favourite one is in the Eastern Hills Mall, but these guys are good too.

I would never recommend anyone use this place for repairs. The owner damaged my IPhone X by putting…read morea non-authorized battery in. He also destroyed the opening and 30 days after he placed what he told me was a brand new Apple battery in my phone. Battery health showed 0%. I took it to Apple and found out differently. What Apple found when they opened it voided the warranty. He hadn't even removed the blue Saran wrap from the battery. Know before you go.

Even though it was a busy Saturday afternoon with a long line, the desk guy was efficient, got the…read moreinfo he needed, and had me in and out in minutes so I could get on with my day. First thing Monday Quinten, who was working on my laptop, called me personally. He wanted to make sure he fully understood my concerns and double-checked that I was aware a factory reset would wipe my info before he proceeded. Even though he ran into a few unexpected issues, he still fixed it quickly and took the time to answer all of my questions. Compared to Geek Squad, this was faster, more affordable, and much more personal. When I was in a total panic, Quinten was calm and reassuring. I'll never go anywhere else--Quinten is the best!"

My 9 year old spilled apple cider on his Chromebook. (Before you raise an eyebrow, he sold his toys…read moreon eBay and Facebook marketplace, and saved up for months to purchase it himself last year. Now be my guest, & raise both eyebrows.) Anyway, tears and panic ensued. I knew to turn it off and flip it over but watching cider drip from between the keys, I also knew I was going to need help getting this thing dried out. We brought it to this shop, and the told the staff what happened. The customer service was amazing. They were so helpful, didn't preach or lecture, they took it right away, scrubbed it, took it apart, dried it out, put it back together, and had it back to us in under 30 minutes. Coming here was the best decision. I would definitely recommend this place.

Reasons: Poor Customer service in the stores, blackouts periodically, expensive for internet and…read morepackages.

I went to this Spectrum store to return equipment . First…read morething the clerk did was shove the cardboard box at me & say "they don't let us take the boxes. " She then stated that there is a Spectrum store on McKinley Parkway that is closer to my house that I should go to. I informed her that the Orchard Park Store is closer to me. She then asked me where my house was and said she didn't know where my street was, so how would she know which store is closer to me? She then stated that the store I was in " is isolated & creepy ". I said there is less traffic in Orchard Park than McKinley Parkway. I then had questions about my bill. I tried to show her an email I received about my adjusted bill that didn't match my online bill. She shoved my phone back at me and said" I don't know why they send them out, they are never right." I tried to explain that I just wanted an explanation of my current bill, she said " don't pay anything until the get my next month bill for an explanation because she doesn't know."

I needed to repair a sound distortion on my IPhone 11 on July 4th weekend. Hoping to avoid buying a…read morenew phone. Nick helped immediately, went out of his way to make sure the problem was fixed before I left. Nick saved the day and weekend! Very professional and helpful.

Unbelievable help. Jake is super knowledgeable not just in repairing my iPhone screen but also…read moreexplaining different techniques. He also is aware of cell carriers stance on cracked screens for trade in purposes. Professional and honest team at Royal. Definitely recommend.