Terrible customer service worst I've ever seen in years people were rude and greeted with rudeness…read more as enter the story as we walk in them said did you sign in in a very rude way and told us to leave so other customers could buy thing after looking for 2 minutes should be shut down

The experience was horrible I had to wait 3 hours for my phone and I couldn't even activate my…read morephone until the next day.

I needed my Apple Watch repaired. He didn't even examined it. He simply advised me to take it home…read moreand throw it out!

I became concerned that my entire iMac hard drive had a number of files missing after I realized…read morethat my Carbonite subscription was mistakenly not renewed about 8 months ago, and I could not find many of my very important business files. I called up Blutusk and they asked me to come in and they could look the situation over immediately. I did and they were considerate and kind and thorough in helping me identify why I could not locate my 'missing' files and then proceeded to coach me on what I needed to do so I could back up my own files on a daily basis and keep them all together on my own hard thumb drive. Thank you Blutusk. You got my business for life! Mark in South Buffalo

I need everyone to pay ATT ention. This is a Sirius matter, as opposed to an XFM matter…read more The cell phone store is at one of my fave Malls and it's pretty cool, usually quiet, and a couple times there wasn't even anyone in here (employees included lol). A couple of the employees are really nice and cute and friendly. I had a discussion with them about potentially changing over from Verizon and I think I could save a bit of money by changing but it would be a big hassle and the amount that we would save was a little ambiguous and negligible enough to avoid switching.

SCAM ALERT I went…read morehere for a iPhone 6 for my daughter. I did my research and knew the prices. Randy the regional manager promised me a better deal than Verizon ... no problem. I should have bailed when I wasn't give a printed receipt (you'll get an email) and he wouldn't ring us out personally. First bill ... I'm charged DOUBLE what I was supposed to. I immediately called my new friend but he was always busy with someone else... or at another store. 5 calls 0 callback. I ended up filing 2 BBB REPORTS and STILL getting screwed out of $200. Avoid this place like plague and stay away from AT&T in general. The only funny part was when I was speaking to the office of the President of #At&T and the call dropped. That tells you all you need to know

If you don't have enough bile in your stomach, then you need Mo-bile, obvi…read more This is a nice little cell phone kiosk inside the mall in Blasdell known as the McKinley Mall. You can find some decent deals on stuff, and clearly it is a lot cheaper than going to the Verizon or the AT&T or Sprint store or whatever. Having said that I prefer the location inside the Eastern Hills Mall for prices and fixing stuff for sure.

Contacted Apple repair regarding my Apple tablet. They guided me to the McKinley Mall Best Buy,…read moregiving me an August 19 1:40PM appointment. I arrived just prior to the appointment time, to be told by the youth behind the customer service counter that they don't do anything with Apple and couldn't help me. Who screwed up?

Not to be confused with Bent Buy which is where all the goods are Bent…read more I used to be a big fan of Best Buy back in the days when buying music albums and music videos and DVDs and movies and whatnot was the big deal for me in my life. Things have changed and of course and the world has changed completely in the last 20 years. I don't really go to Best Buy lately unless I need something specific and electronic for my computer or perhaps headphones and what not. They almost never have what I need at this particular location and I find that the ones in Amherst and Clarence have better and more complete stock. Another thing that those stores do better is service. The two or perhaps three occasions I've been in here over the last few years including just a couple of months ago were not forthcoming in terms of a good service. I'm not sure why the standard of service at this particular Best Buy doesn't seem to quite match the averaged mediocre level from the other two Buffalo area stores that I go to a lot. The only one I can't remember is the Galleria so I can't directly compare to that one.

I had a great visit getting my new phone. Josh the manager was excellent and helpful, Jim was quick…read moreand knowledgeable. They did outstanding!

I Went to the store on the advice of a Spectrum employee I had spoken with on the phone. She…read moreoffered me a promotional deal where if I switched over to Spectrum Mobile she could offer me 12 months of free service. I would have to purchase the phone and pay for that every month, but my service for 12 months would be free. When I called Spectrum I called because I was going to terminate my home phone service. This servicer talked me out of it, gave me a better price on both my internet and the home phone and then told me about the deal on the cell service. So... I went to the store and explained to the representative what had transpired and told him I would like to take advantage of the deal. So then another representative came over...not sure if he signaled her or not, but she came over and butted right in. She asked for my cell number and I gave it to her. I also told her the service I was currently with. So we followed her to the desk while she looked it up and the first thing she said is, well, you are still past due on your account so you will have to clear that up before we can do anything. She said it would be better if I paid in cash because otherwise they would have to ship my phone. My past due balance was $120. something so I agreed. I really did not have that money to spend because of my situation but since I was there, and it was very hard for me to get around, I agreed to pay it. So, I gave her the cash and she took it. I got a receipt. So then she informed me that my monthly bill would be $63. and something each month. So I asked her how that could be. I was told service would be free. She told me that the phone was $40. something and that I was NOT ELIGIBLE for the free service because I never really cancelled my home phone. I didn't feel like that was my problem. The servicer still offered me the deal and Spectrum should have abided by what she said. Then she said I would have to pay $250 something if I wanted to have them ship me the phone and I was shocked. Never Never had I had to pay that much on a phone. I guess I will have to give you an explanation about my current financial situation. I am an independent contractor, and I am a caregiver. Back in November of 2021 I fell just 2 weeks before I was to have hip surgery. I was in Florida on vacation to relax before my surgery when I fell (I fell very hard) coming out of a restaurant. It was my last night there. I got up from the fall, got in the car and went back to my sisters with no problem. Next day I was fine once again, got on the plane and came home. I went to bed that night and when I woke up, I was in horrific pain and could barely walk. So, when I fell, in the seconds I had while falling, I shifted my weight to the left side as to not hurt my hip anymore. Six months earlier, I had my right knee replaced which I didn't want to hurt either. I called the hip Dr. not knowing who to call or what to do. He told me to come in and when I did, he ordered an MRI and gave me another appointment to come back for results. So, mind you I could not work. Long story short I ended up having TWO back surgeries in the span of a little over a month. After the 2nd I came home, had a brief session of physical therapy there until I was graduated to outside physical therapy. All this time I could not work, and I had NO INCOME. Finally, I was able to visit the hip Dr. again to schedule that surgery. At that time, I was told he would like me to lose 20lbs due to the risk of infection. This was the 1st time he had ever mentioned this. I agreed to do it and was referred to a Dr. that could help. I went to that Dr. I lost weight every month continuously, but it was only 3 or 4 lbs. a month because of my situation. I could not exercise, I was home constantly, and I won't lie it was not that easy. Biggest problem was not having any income. Still. I explained to both of the servicers looking at my account all of this and invited them to look at my account prior to this life changing incident. They could see that I paid my bills and had a very good history. I told them that no one that I owed would be stiffed and that when I got back to work everyone would be paid. The girl at the store did not care. She had taken my money for my past due balance and now was telling me I would have to pay just short of $260. to complete getting a phone. I AM SO PISSED, and I am not going to stop until something is done for me. If they do not help me, I will switch everything. Those 2 store reps stood there looking at me like they had really gotten me. I felt like they lost a very good customer for their employer, for life, and unless they figure out something today when I phone them, they will have done just that! I would really rather not switch right now because it is a hassle. I have surgery in 2+ weeks. But don't underestimate. I absolutely will if I am not satisfied.

They don't do laser eye surgery unfortunately, otherwise it'd be Eyefix…read more But when it comes to getting your cell phone and other electronic devices fixed at least little Mall places can be cheap, but hit or miss - it depends on the place and this one is one of the good ones as it's cheaper than most and more reliable as well. I highly recommend it. My favourite one is in the Eastern Hills Mall, but these guys are good too.

This place has the best price around. Great people and…read moreservice! My dad dropped the phone off and within a half hour the screen was as good as new! 100% recommend

Even though it was a busy Saturday afternoon with a long line, the desk guy was efficient, got the…read moreinfo he needed, and had me in and out in minutes so I could get on with my day. First thing Monday Quinten, who was working on my laptop, called me personally. He wanted to make sure he fully understood my concerns and double-checked that I was aware a factory reset would wipe my info before he proceeded. Even though he ran into a few unexpected issues, he still fixed it quickly and took the time to answer all of my questions. Compared to Geek Squad, this was faster, more affordable, and much more personal. When I was in a total panic, Quinten was calm and reassuring. I'll never go anywhere else--Quinten is the best!"

My 9 year old spilled apple cider on his Chromebook. (Before you raise an eyebrow, he sold his toys…read moreon eBay and Facebook marketplace, and saved up for months to purchase it himself last year. Now be my guest, & raise both eyebrows.) Anyway, tears and panic ensued. I knew to turn it off and flip it over but watching cider drip from between the keys, I also knew I was going to need help getting this thing dried out. We brought it to this shop, and the told the staff what happened. The customer service was amazing. They were so helpful, didn't preach or lecture, they took it right away, scrubbed it, took it apart, dried it out, put it back together, and had it back to us in under 30 minutes. Coming here was the best decision. I would definitely recommend this place.

I went to this Spectrum store to return equipment . First…read morething the clerk did was shove the cardboard box at me & say "they don't let us take the boxes. " She then stated that there is a Spectrum store on McKinley Parkway that is closer to my house that I should go to. I informed her that the Orchard Park Store is closer to me. She then asked me where my house was and said she didn't know where my street was, so how would she know which store is closer to me? She then stated that the store I was in " is isolated & creepy ". I said there is less traffic in Orchard Park than McKinley Parkway. I then had questions about my bill. I tried to show her an email I received about my adjusted bill that didn't match my online bill. She shoved my phone back at me and said" I don't know why they send them out, they are never right." I tried to explain that I just wanted an explanation of my current bill, she said " don't pay anything until the get my next month bill for an explanation because she doesn't know."

I don't think I despise a company more than Spectrum / Time Warner / Charter / Bright House / Road…read moreRunner whatever stupid name they decide to call themselves. Their billing department cannot keep a story straight. I call monthly to help my mother decipher her invoices. I was told last month her bill would be $199. Today's excuse for an extra $40 monthly charge is the "COVID Payment Plan" that won't expire until another six months are paid off. This supposedly is helping her make monthly payments. Not sure how. She never agreed to be put on this "plan". They shipped my mother a replacement cable box and modem to install on her own. She can't tell the difference between a calculator and a laptop. How do you expect people to do this? At one point they even mistakenly turned off her TV & internet thinking she installed the new devices. I asked them to send a tech onsite and they informed me a fee would incur based on the tech's findings. Luckily the tech was extremely pleasant and somehow managed to avoid my mother receiving an invoice. He even mentioned how Spectrum is going downhill and need to vastly improve their customer support. Spectrum was kind enough to invoice her for two cable boxes the entire time the new equipment sat unused in her apartment. Do not choose them for your TV or internet services.

Unbelievable help. Jake is super knowledgeable not just in repairing my iPhone screen but also…read moreexplaining different techniques. He also is aware of cell carriers stance on cracked screens for trade in purposes. Professional and honest team at Royal. Definitely recommend.

Love these guys! I came back here to recently fix my wife's camera screen and they were able to do…read moreit quickly and painlessly. Unfortunately, my screen cracked again and they were able to repair it quickly and were very responsive after getting some other things fixed. I'm super appreciate of this business and would recommend them if you're looking for an honest group of technicians that stand behind their work. It's hard to find a better price to fix your screen too -- and this little stand in the mall behind Dick's does as good of a job as Apple would.