Unbelievable help. Jake is super knowledgeable not just in repairing my iPhone screen but also…read moreexplaining different techniques. He also is aware of cell carriers stance on cracked screens for trade in purposes. Professional and honest team at Royal. Definitely recommend.

Love these guys! I came back here to recently fix my wife's camera screen and they were able to do…read moreit quickly and painlessly. Unfortunately, my screen cracked again and they were able to repair it quickly and were very responsive after getting some other things fixed. I'm super appreciate of this business and would recommend them if you're looking for an honest group of technicians that stand behind their work. It's hard to find a better price to fix your screen too -- and this little stand in the mall behind Dick's does as good of a job as Apple would.

Small, but efficient shop for phone repairs. On Sunday morning there was a line of people waiting…read morefor the shop to open and the staff quickly made their way through the line. Special shout out to Silas who was able to reset my mom's phone after two different Verizon stores couldn't help. It took about a minute and he didn't even charge us. Very helpful and friendly staff, I would come here again for repairs if needed.

AVOID AT ALL COSTS !! For one, I came into the store calm and respectful and expecting honesty in…read moresome way. None of which was done and I was met with the exact opposite . The store never disclosed to me that the diagnosis fee (that they don't perform ) was non-refundable per any policy before or after pickup and drop off and I asked where on the receipt and paperwork I signed when dropping it off and picking it up did it state I was not able to get a refund, especially if services were not provided. That's not legal . I asked for proof of services that were completed and what was done the store themselves said they didn't do anything to my computer but download nzxt cam that does nothing more than what my windows task manager can do your managers words "that's just what he prefers" . Your manager then continues lying to my face saying he spent time and did updates all the week they had it and moved my ram which is entirely not true. Because he then contradicted himself saying he couldn't remember after i called him out on it. I'm not an idiot I have a $3000 PC , I took it back home and nothing was done to it and all the same issues persisted and no diagnosis was done because i had to go home and diagnose it myself and spend hours taking apart my PC WITH ONE HAND. The only reason I brought it in was because i was in a car accident and have had surgery and a broken wrist not because im ignorant . no ram was moved because if it had been my bios would have to relearn the memory and my computer would notify me when turning it back on. Furthermore I checked recent installments and updates and nothing at all was done other than installing and running nzxt cam to do exactly as i stated before nothing . when I called him out on that lie He began becoming more aggressive and lying yelling and cursing then ignoring me and taking other customers only to further say he couldn't remember what he did to my pc exactly because he had so much work but yet i do. I called everyday to check on it the week they had my pc because i also do work from my pc, get this he had been out sick for multiple days and James his coworker confirmed so and also started that no work was done . He then offered to have me bring it back in after I spent my time and money self diagnosing it to be a hardware issue which your store claimed was not the issue and wanted to do a fresh install of my OS and pay more money which I know how to do and did myself And would not bring it back in to waste more time and money at such a rude disrespectful and dishonest establishment. miraculously the day he gets back in after calling off all week my pc is done and had all this "work" done to it. I picked it up with nothing diagnosed and specific request I made and said I'd pay for not done or addressed . Then I was threatened to be kicked out of the store , ignored and dismissed for asking these questions and being disrespected and only then did I become angry and used foul language because you have a store manager with zero integrity who is using the same language , lying in my face and disrespecting me in front of other customers. After escalating to corporate they are doing absolutely nothing about the situation and claimed that they were providing no refund after No diagnostics or time was even spent on my pc.

Thank you for this excellent service. I went to the company to repair my laptop. Unfortunately, the…read moreengineer told me that he could not repair it because the problem is in the minor. And when searching for another place. My friend guided me to go to the FBF store. I did not expect at the beginning that my device was fixed because the shop was very small. This proves that the shops are not large. But whoever works with it. My device has been fixed within 5 days and did not cost me more than $ 190. I really thank you for this service. And I thank the engineer Jimmy for his gentle words. It is worth 10 stars. It deserves confidence

The Technician was Brilliant, Efficient and Knowledgeable in Phone repair. His prices were very…read morereasonable, The Technician was kind They also offer "like new" phones for sale. He brought my broken smashed and water damaged phone back to life, as if her were a surgeon...He took the stress away from worry..I'm so excited to have him as my Go To Guy! This business is a blessing to those on a budget..I sincerely recommend his work on Elmwood Ave. in Buffalo. He save all my data, including priceless pictures...His advise to back up my phone was just what i needed, without making me feel like a dumdum.... Bring your electronics to FBF Laptop and Phone Company...Our Community is Proud of this business.... I am so very grateful for his service!! Thank you my friend!!! May you have a blessed day, thank you for your service!! Call them at 716-331-3222, located at 104 Elmwood Ave Buffalo NY...Sincerely Janene G....!!