The worst customer service I've ever had. I just wanted to turn my new phone on. I was on the phone…read morefor 3 1/2 hours with them not only on hold but getting yelled at. I submitted a complaint and they finally got ahold of me about a week later and she said she'd call me back after she figured it out (my phone was locked I got it refurbished from Walmart) and she never called me back! I recorded the interactions they were so bad. I was in tears. All that for them to say they can't turn my phone on due to me buying through Walmart and not them. They also told me I couldn't get my phone on unless I bought their at home internet as well. Then when I said something about them not getting back to me and how awful I was treated they replied with "case closed"..... I'm not a Karen.. I never complain and I'm patient but I've never delt with customer service like this before. One after another just awful either didn't have a clue or were extremely rude. It's not even about my phone getting turned on cause I understand but the customer service was ABSOLUTELY AWFUL. I'll never recommend to anyone.

XFinity is Comcast, and we are "outside their footprint" (Buffalo W.Side).read more

I had a great visit getting my new phone. Josh the manager was excellent and helpful, Jim was quick…read moreand knowledgeable. They did outstanding!

I Went to the store on the advice of a Spectrum employee I had spoken with on the phone. She…read moreoffered me a promotional deal where if I switched over to Spectrum Mobile she could offer me 12 months of free service. I would have to purchase the phone and pay for that every month, but my service for 12 months would be free. When I called Spectrum I called because I was going to terminate my home phone service. This servicer talked me out of it, gave me a better price on both my internet and the home phone and then told me about the deal on the cell service. So... I went to the store and explained to the representative what had transpired and told him I would like to take advantage of the deal. So then another representative came over...not sure if he signaled her or not, but she came over and butted right in. She asked for my cell number and I gave it to her. I also told her the service I was currently with. So we followed her to the desk while she looked it up and the first thing she said is, well, you are still past due on your account so you will have to clear that up before we can do anything. She said it would be better if I paid in cash because otherwise they would have to ship my phone. My past due balance was $120. something so I agreed. I really did not have that money to spend because of my situation but since I was there, and it was very hard for me to get around, I agreed to pay it. So, I gave her the cash and she took it. I got a receipt. So then she informed me that my monthly bill would be $63. and something each month. So I asked her how that could be. I was told service would be free. She told me that the phone was $40. something and that I was NOT ELIGIBLE for the free service because I never really cancelled my home phone. I didn't feel like that was my problem. The servicer still offered me the deal and Spectrum should have abided by what she said. Then she said I would have to pay $250 something if I wanted to have them ship me the phone and I was shocked. Never Never had I had to pay that much on a phone. I guess I will have to give you an explanation about my current financial situation. I am an independent contractor, and I am a caregiver. Back in November of 2021 I fell just 2 weeks before I was to have hip surgery. I was in Florida on vacation to relax before my surgery when I fell (I fell very hard) coming out of a restaurant. It was my last night there. I got up from the fall, got in the car and went back to my sisters with no problem. Next day I was fine once again, got on the plane and came home. I went to bed that night and when I woke up, I was in horrific pain and could barely walk. So, when I fell, in the seconds I had while falling, I shifted my weight to the left side as to not hurt my hip anymore. Six months earlier, I had my right knee replaced which I didn't want to hurt either. I called the hip Dr. not knowing who to call or what to do. He told me to come in and when I did, he ordered an MRI and gave me another appointment to come back for results. So, mind you I could not work. Long story short I ended up having TWO back surgeries in the span of a little over a month. After the 2nd I came home, had a brief session of physical therapy there until I was graduated to outside physical therapy. All this time I could not work, and I had NO INCOME. Finally, I was able to visit the hip Dr. again to schedule that surgery. At that time, I was told he would like me to lose 20lbs due to the risk of infection. This was the 1st time he had ever mentioned this. I agreed to do it and was referred to a Dr. that could help. I went to that Dr. I lost weight every month continuously, but it was only 3 or 4 lbs. a month because of my situation. I could not exercise, I was home constantly, and I won't lie it was not that easy. Biggest problem was not having any income. Still. I explained to both of the servicers looking at my account all of this and invited them to look at my account prior to this life changing incident. They could see that I paid my bills and had a very good history. I told them that no one that I owed would be stiffed and that when I got back to work everyone would be paid. The girl at the store did not care. She had taken my money for my past due balance and now was telling me I would have to pay just short of $260. to complete getting a phone. I AM SO PISSED, and I am not going to stop until something is done for me. If they do not help me, I will switch everything. Those 2 store reps stood there looking at me like they had really gotten me. I felt like they lost a very good customer for their employer, for life, and unless they figure out something today when I phone them, they will have done just that! I would really rather not switch right now because it is a hassle. I have surgery in 2+ weeks. But don't underestimate. I absolutely will if I am not satisfied.

OK SO don't get me wrong yes Walmart is good, TRUST. but like I went to freaking walmart for some…read morePEACHE and ouuuu they had some good AH ones last time I went , and today I went and they didn't have the regular peaches I get....they barley had regular peaches, and the only one they had was on the floor. Like it was a single regular peach on the floor so I'm like oh nah they playing games, so me being me I grabbed the peaches they had out and the ones they had was naked!!! like they didn't have no peach fuzz on them so I'm like why dis peach look weird and I'm like hmmm maybe it's the same u know , WHEN I GOT HOME it tasted LIKE bad- so now I have to suck it up and eat them bc I didn't get them and I don't wanna look ungrateful so yea not good at all, do better walmart get more good peaches out there and stop selling those nasty ones.

I went to this Spectrum store to return equipment . First…read morething the clerk did was shove the cardboard box at me & say "they don't let us take the boxes. " She then stated that there is a Spectrum store on McKinley Parkway that is closer to my house that I should go to. I informed her that the Orchard Park Store is closer to me. She then asked me where my house was and said she didn't know where my street was, so how would she know which store is closer to me? She then stated that the store I was in " is isolated & creepy ". I said there is less traffic in Orchard Park than McKinley Parkway. I then had questions about my bill. I tried to show her an email I received about my adjusted bill that didn't match my online bill. She shoved my phone back at me and said" I don't know why they send them out, they are never right." I tried to explain that I just wanted an explanation of my current bill, she said " don't pay anything until the get my next month bill for an explanation because she doesn't know."

I don't think I despise a company more than Spectrum / Time Warner / Charter / Bright House / Road…read moreRunner whatever stupid name they decide to call themselves. Their billing department cannot keep a story straight. I call monthly to help my mother decipher her invoices. I was told last month her bill would be $199. Today's excuse for an extra $40 monthly charge is the "COVID Payment Plan" that won't expire until another six months are paid off. This supposedly is helping her make monthly payments. Not sure how. She never agreed to be put on this "plan". They shipped my mother a replacement cable box and modem to install on her own. She can't tell the difference between a calculator and a laptop. How do you expect people to do this? At one point they even mistakenly turned off her TV & internet thinking she installed the new devices. I asked them to send a tech onsite and they informed me a fee would incur based on the tech's findings. Luckily the tech was extremely pleasant and somehow managed to avoid my mother receiving an invoice. He even mentioned how Spectrum is going downhill and need to vastly improve their customer support. Spectrum was kind enough to invoice her for two cable boxes the entire time the new equipment sat unused in her apartment. Do not choose them for your TV or internet services.

This is a review of the Dish corporation. Not of an installer service. Extremely expensive tv…read moreprovider. Not that they all aren't. They are. channel quality is okay for me. There should be a better channel selection process. All of us get stuck with channels we dont watch or dont like. I would give more stars if we were allowed to select only those channels we want. It would be 4 stars. But the price is what dropped the rating. Better picture clarity would also help raise the bar

I took my computer here to have it repaired. It was being really slow, i kept getting popups, and…read morethe screen kept blinking, i took it somewhere else first but when i got it back the first time all my problems came back! I took it to them and about 3 days later they called me back and I picked it up and I haven't had an issue since, and on top of that it costed me almost nothing 32$ for the whole ordeal. 5 stars would absolutely recommend.

This review is for Dc-Technology at 5983 Big Tree Rd Orchard Park, NY 14127, ph. (716) 662-2533…read more I'm stating this to avoid confusion with other companies bearing similar names listed online. Several weeks ago I encountered problems with my laptop computer that I did not know how to deal with. A friend recommended Dc-Technology, and I am VERY glad I followed her advice! Nate Dieter, the gentleman who worked on my computer, has a wealth of knowledge about technology and is very good at explaining things in layman's terms for folks like me who know just enough to access their emails and some bookmarked sites! Nate's work is very thorough, he has high ethical standards, and charges very affordable rates. It's obvious that customer satisfaction is his top priority; he'll make sure that all of your questions are answered and your computer is performing at its best. I would strongly recommend Nate Dieter and Dc-Technology to anyone having computer issues!!