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    Mobile Express

    4.0 (1 review)
    Closed 10:00 am - 9:15 pm

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    7 years ago

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    People searched for Mobile Phones 231 times last month within 15 miles of this business.

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    Best Buy Hamburg - washer and dryer - same make and model that " couldn't fit in my basement "

    Best Buy Hamburg

    (29 reviews)

    $$

    Contacted Apple repair regarding my Apple tablet. They guided me to the McKinley Mall Best Buy,…read moregiving me an August 19 1:40PM appointment. I arrived just prior to the appointment time, to be told by the youth behind the customer service counter that they don't do anything with Apple and couldn't help me. Who screwed up?

    Called today 8/2/25 about a samsung s25 ultra. Was told they have in stock to come in and it would…read morebe 1hr to get phone and transfer data. I go and buy new phone, they give me $70 trade in on my phone, Ok fine. Now the reason i was trading in is because it was 4yrs old and charging port only works with certain cords and has to be in just right. I explained this to salesman. He starts data transfer, Says 1hr39min. I got to be to work in 2hrs. Ok hope it goes quicker. Well it doesn't. No ones fault. however..... we were transfering data out on the showroom floor. After 20min salesman says, "ill take this into geek squad area, they have faster wifi" Ok. I mention make sure to keep an eye on battery" after numerous times of checking up with him battery keeps getting lower. i ask him to charge it. He says "we have no wireless chargers open" I said "Do you have any here, ill buy 1 so it doesn't die" He replies "sir that wontr be necessary" Well after 2hrs my phone died, im late for work and data transfer did not complete. So now i am pissed. I said " i have to go to work, give me the phones ill transfer it all later" well since i traded it in i cant take it now and they wont let me buy it back. So he then goes over to a table and puts it on a wireless charger. I about lose my mind. I said " why didn't you do this 2hrs ago when i repeatedly asked you to" Manager comes over and tells me "we can not transfer data in an unsecure location, its company policy" I said "ok, show me company policy where it states that" then he starts rambling about he doesn't have time to look it up. he gave me two options come back and finish transfer tomorrow or leave with a phone that is not fully updated" I said i am leaving with both my phones and will bring the 1 back tomorrow. He said if i leave with phone he is calling cops for grand theft" Not quite sure how a $70 phone is grand theft, but anyways this place is trash and i will be calling corporate about this crap. Got to work and it took 10min to finish transfer. Of course, If he would have only charged it at any point this all could have been avoided. Oh also i was told that no where in store there is an available wireless charger. But yet somehow after my phone died they found one.

    Mobile Express - mobilephones - Updated May 2026

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