After calling around to several places that could work on a PS5, this spot seemed like the best…read moreoption. They're conveniently located right outside the JCP department store on the second floor, across the way. Everyone was very friendly both on the phone and in person. They also went over the repair agreement thoroughly, including the $75 diagnostic fee, which goes toward the cost of any repair. At first, I got a call saying the motherboard was completely damaged and likely beyond repair, which was disappointing. Then the next day, they called back and said they had spent more time looking into it and were actually able to fix it. The repair ended up costing an additional $150, but it was absolutely worth it. My kids' PS5 had stopped accepting discs, and now it's working again. They also advised against relying on random YouTube repair tutorials (oops), since DIY fixes can sometimes make the problem much worse (especially if you're clueless like me). Overall, I had a great experience and would definitely come back here again, although hopefully I won't need to anytime soon!

Extremely pleased with the service Romeo provided, my wife's iphone had 2 broken camera lenses and…read morea third that showed some marring. After he and I talked we agreed that it should just be replaced. A short 40mins later he had all 3 replaced and it looked factory perfect. Others told me (ubreak I fix) that the entire back had to be replaced and they wanted almost $250 plus tax. Well for $100 less I got the right repair and no extra games. Job well done We Fix.

They don't do laser eye surgery unfortunately, otherwise it'd be Eyefix…read more But when it comes to getting your cell phone and other electronic devices fixed at least little Mall places can be cheap, but hit or miss - it depends on the place and this one is one of the good ones as it's cheaper than most and more reliable as well. I highly recommend it. My favourite one is in the Eastern Hills Mall, but these guys are good too.

I would never recommend anyone use this place for repairs. The owner damaged my IPhone X by putting…read morea non-authorized battery in. He also destroyed the opening and 30 days after he placed what he told me was a brand new Apple battery in my phone. Battery health showed 0%. I took it to Apple and found out differently. What Apple found when they opened it voided the warranty. He hadn't even removed the blue Saran wrap from the battery. Know before you go.

I needed help to rescue my SD card from my phone. The guys at Mobile Klondike recovered it for me…read moreand saved the pictures. Thank you to them for excellent service. It was a very positive experience and I recommend them highly.

I bought a new IPhone 17 from Verizon after spending 3 hours at the Apple Store where they were…read moreunable to gain access to my Verizon account even with the help of a Verizon assistant online. I was then sent to the nearby Verizon Corporate store and after an hour they told me they could not access my account either and that I need to call Verizon to get the account unlocked. they could not tell me why it was locked. we are on auto pay and everything was paid, no outstanding balance. Got home, very frustrated and spent more than 1 1/2 hours with online support who also had an issue unlocking the account. Finally the rep (who was good) resolved the issues but could not explain what the snag was. Nonetheless i bought the phone through her and chose to pick it up at the local Verizon store on SouthPark Avenue in Hamburg, NY. I was told they would help me set it up. I went to pick it up and asked for help setting it up. I was told it would cost $30.00. I just spent around $1000 for a phone and was not willing to pay another $30 for a service I never paid for before. Had I bought the phone at Apple they would not charge me! So I declined and simply asked could you just tell me what I need to do. I was told no I can't tell you what you need to do. I asked nicely, what do you mean you can't tell me what I need to do, she simply said it is against our policy. I asked to better understand the policy and reiterated what I had understood. "So I can buy a phone from Verizon but because I would not pay $30 to have you transfer my data, you can't even give me a basic idea how to do this myself?". Yep, against our policy. i wish I had thought faster and gave her back the phone and said thank you but no thank you I will go back to Apple and buy from them. They will transfer data for free and they appreciate the business! Mind you, this store was not busy! Several reps were just hanging around! i am so done with Verizon and will NEVER buy another thing from Verizon ESPECIALLY this particular store!

Absolutely the most unorganized store I've ever been in. No system to determine who is in line…read morenext, just an honor system. No one in place to deal with quick transactions like purchases or returns. Employees giving incorrect information and sending you to other locations for equipment returns when those stores do not take equipment.

Unbelievable help. Jake is super knowledgeable not just in repairing my iPhone screen but also…read moreexplaining different techniques. He also is aware of cell carriers stance on cracked screens for trade in purposes. Professional and honest team at Royal. Definitely recommend.

Love these guys! I came back here to recently fix my wife's camera screen and they were able to do…read moreit quickly and painlessly. Unfortunately, my screen cracked again and they were able to repair it quickly and were very responsive after getting some other things fixed. I'm super appreciate of this business and would recommend them if you're looking for an honest group of technicians that stand behind their work. It's hard to find a better price to fix your screen too -- and this little stand in the mall behind Dick's does as good of a job as Apple would.

F***4Less was the name of my company back in Greenwich village 1977, but we got busted and shut…read moredown buy some pre-Giuliani Giuliani and here I am today. I would recommend anyone come here to get their devices fixed. It's one of those places where they aren't trying to rip you off every second of the day and that's probably why people keep coming back. Much cheaper than the dealers and significantly more helpful than any of the official stores. Coming here is the equivalent of finding a guy who lives next door and can fix your device for peanuts. It's not peanuts but compared to how much the retail stores are charging it may as well be free. I recommend this place to anyone who's having trouble with their devices. Notice that there are two of them across the hall from each other inside the Eastern Hills Mall. One of them is much bigger. I'm not really sure what the differences are besides that.

****WARNING STAY AWAY. shut down his store and took off with peoples merchandise and now is not…read morepicking up. He has my $1500 iPad. I dropped it off because it had a crack in it first he told me one day it would be fixed came back, turned into a week a week turned into a month and now his store is no longer there at the mall! I could give the guy a zero, I would he took off with my money, my cell phone and closed his doors now he's not picking up the phone stay away from this guy. He's reopening his store supposedly at transit town Plaza in the kiosk stay away he's no good is a ConMan. He goes by many names and never gives his real name. He told me his name was Saki (sockE) just warning you police are already involved and there's a warrant for his arrest and a hit man on his trail! lol

My wife and I could not connect our new phones and had spent hours on the phone with Consumer…read moreCellular to no avail. We asked John to talk with them and assist us in obtaining the proper connection. He was calm, knowledgeable and patient. He went far beyond what we expected in his assistance with products which we had not purchased from the store. The service was far and above what is now expected from merchants. We recommend Blue Tusk for their service and help. A few years ago we purchased a computer from them. It has performed very well and if it ever dies, we will go there for a replacement.

josh was very nice in helping which turned out to be simple fix. I like the fact they are willing…read moreto help and it's not about the money

Even though it was a busy Saturday afternoon with a long line, the desk guy was efficient, got the…read moreinfo he needed, and had me in and out in minutes so I could get on with my day. First thing Monday Quinten, who was working on my laptop, called me personally. He wanted to make sure he fully understood my concerns and double-checked that I was aware a factory reset would wipe my info before he proceeded. Even though he ran into a few unexpected issues, he still fixed it quickly and took the time to answer all of my questions. Compared to Geek Squad, this was faster, more affordable, and much more personal. When I was in a total panic, Quinten was calm and reassuring. I'll never go anywhere else--Quinten is the best!"

My 9 year old spilled apple cider on his Chromebook. (Before you raise an eyebrow, he sold his toys…read moreon eBay and Facebook marketplace, and saved up for months to purchase it himself last year. Now be my guest, & raise both eyebrows.) Anyway, tears and panic ensued. I knew to turn it off and flip it over but watching cider drip from between the keys, I also knew I was going to need help getting this thing dried out. We brought it to this shop, and the told the staff what happened. The customer service was amazing. They were so helpful, didn't preach or lecture, they took it right away, scrubbed it, took it apart, dried it out, put it back together, and had it back to us in under 30 minutes. Coming here was the best decision. I would definitely recommend this place.

I'm writing in regards to the supposed helpful establishment known as universal wireless! As it…read moreseems, they are not as helpful as they once were. I went in there and explained my problem & the young men that were running the store, blew me off! I wasn't looking for anything for free, but for being a loyal & long time costumer, i was hoping for a little help! It appears that the gentleman that once owned the store no longer works there, so there for they wouldn't even consider a verbal agreement that I was offered a short time ago. Not to mention, they were rude & very unprofessional about it! Needless to say, they lost a good customer & I won't be recommending them to anyone again!

From the owner: Universal Wireless strives to provide you with the best cell phone products at the best prices…read more Our highly trained professional staff members provide exemplary service to each and every cell phone client. We carry a wide array of cell phones, cell phone accessories, cell phone service and cell phone repair.