I became concerned that my entire iMac hard drive had a number of files missing after I realized…read morethat my Carbonite subscription was mistakenly not renewed about 8 months ago, and I could not find many of my very important business files. I called up Blutusk and they asked me to come in and they could look the situation over immediately. I did and they were considerate and kind and thorough in helping me identify why I could not locate my 'missing' files and then proceeded to coach me on what I needed to do so I could back up my own files on a daily basis and keep them all together on my own hard thumb drive. Thank you Blutusk. You got my business for life! Mark in South Buffalo

I needed my Apple Watch repaired. He didn't even examined it. He simply advised me to take it home…read moreand throw it out!

This store is pulling a fast one, trying to pack in higher packages without your knowledge. This is…read moreagainst the law! I'm filing a claim against them and possible legal action criminally against them! I have been in Finance for many years, and this is unacceptable. When I ask to see the break down, they would not show me my break down. I brought in a quote I had from Customer Service directly from AT&T With a Quote number. They ignored it! The quote was for my watch and phone I owned without taxes was $71.00. With Military Discount less taxes and fees, the Manager Dominique ignored this as well as Jayson W. I continued to ask about my cost and showed them my quoted I had. They ignored my every request!!! Dominique took off to the back room after he felt uncomfortable. then I left in awe, I was told by Jayson that he again, could not show me my breakdown. I left. I got home and received an email showing me my breakdown showing me my bill of which was double my quote I brought to them! $144.45 with Military discount!!!! I'm A US Military Veteran and even if not I'm a Person and Consumer! Be vigilant of this stuff people!!! I'm open to a phone call with a resolution from the Franchise owner to resolve this ... If not, then I'm perusing to the fullest extent of the law!!!!! 716-803-5479 Anyone else can contact me via text or call if this has happened to them.

Super disappointing place. My moms been needing a new phone…read morefor a while and she's not someone who's interested in a fancy smartphone, so instead of being helped she got some backhanded insults from one guy working there. And on top of that he was more interested in helping a customer who came in after us because I guess they come there more often. Long story short...we left without a phone. I'll just go to the same store we always go to. Not cool

Had my screen and battery replaced. It took 1.25hrs. Was really disappointed that they replaced my…read morescreen with a substandard screen. The resolution and color gradients were horrible. The worst part of the deal is; is that the technicians knew that the screens sucked from previous complaints. They advised me that it was the only iPhone 7 screen they had left and that's why they installed it. Anyway to make my rant longer they agreed to replace my screen with a better quality screen once they are in stock which is fine except for the fact that I have to take time out of my busy day to do it. Communication is key in all service based businesses. Could have saved everyone time and money, honext time. So, I went back this morning to have the screen replaced as previously stated and everything went great. They made good on their promise and then some. They replaced my screen and threw in a complimentary screen protector and discounted my previous bill. Accordingly, I'm updating my stars to 4.5 as the overall experience was very professional and fast. At the end of the day I will use their services in the future; any business can have an imperfect day as long as they implement real time corrections to the customer as was done here.

I brought my iPhone here thinking the charge port was broken. These guys could've told me I needed…read morea $200 repair and I would've believed them. The kind gentleman who helped me out said this would be the fastest fix of the day. After I rolled my eyes he ended up cleaning a cotton ball sized amount of lint out of my phone. I had to give them a 5 star Yelp review for saving me the insane amount of money I would've spent on a new phone and fixing it in front of my eyes. I have family who have brought iPads and phones here for screen replacements. They have your device back within hours. Fantastic service.

I dropped off my MacBook to this guy to be fixed. He told me it had a corrupted hard drive, I only…read morewanted to recover my pictures from it. He said it would be $1000 to recover pictures, and $600 if I had the pictures recovered and I traded in my computer to him. I was so upset, I decided to wait and get a second opinion. I was sure he was being honest so I waited months to have the extra $600 to spend on my computer when I finally brought it into someone else. I ended up going to Experimac, THEY CHARGED ME $54. $54 to do what this guy said would be $600 if I traded in my computer, so please don't bother with this guy, go somewhere else he's a scam artist. I waited over 6 months before getting a second opinion, not even considering he might be lying to me. When they told me $54 at the other place I cried.

I had an emergency recently. My external drive died and I had no access to critical files. Not…read moreonly did PCS provide expedited service, Chris successfully recovered my files. You can't get this service anywhere else in the Western New York area. He is a professional with many years of experience. He is thorough and very professional, too. I am forever grateful and highly recommend his services.

Print shop is great! They often advise me on ways to get a better quality product, which I very…read moremuch appreciate, and the service is always prompt and affordable!

This place is great. I was here recently to purchase a USB flash drive. I had a few questions that…read moreone of the employees helped me with. I bought some snazzy pens, a fun notebook, and cheese balls. There were many unnecessary purchases but I like this location and staff.

Contacted Apple repair regarding my Apple tablet. They guided me to the McKinley Mall Best Buy,…read moregiving me an August 19 1:40PM appointment. I arrived just prior to the appointment time, to be told by the youth behind the customer service counter that they don't do anything with Apple and couldn't help me. Who screwed up?

Not to be confused with Bent Buy which is where all the goods are Bent…read more I used to be a big fan of Best Buy back in the days when buying music albums and music videos and DVDs and movies and whatnot was the big deal for me in my life. Things have changed and of course and the world has changed completely in the last 20 years. I don't really go to Best Buy lately unless I need something specific and electronic for my computer or perhaps headphones and what not. They almost never have what I need at this particular location and I find that the ones in Amherst and Clarence have better and more complete stock. Another thing that those stores do better is service. The two or perhaps three occasions I've been in here over the last few years including just a couple of months ago were not forthcoming in terms of a good service. I'm not sure why the standard of service at this particular Best Buy doesn't seem to quite match the averaged mediocre level from the other two Buffalo area stores that I go to a lot. The only one I can't remember is the Galleria so I can't directly compare to that one.

I have had my computers built here for the past 4 years now. I run an insurance agency and all my…read moredesktops are from Ray. Ray is an old school businessman with new school knowledge and I like that. He is reasonable and will not over charge you. He has been in business for over 30yrs so he obviously is doing something right haha. Don't be wary, Ray is a normal human being like you and I. JOHN T if your reading this I can guarantee the owner recommended you sue him because you have no case. Just saying... I will keep going Ray because he is honest, reasonable, and dependable. Its quite simple for me. I do not need to sign anything and get any nonsense papers up front because I trust Ray. BE WARY! HAHA right John T...

Thank you for all your help with our Brother Fax/Printer. Your help saved us money at your own…read moreexpense. What an honest business this is!!