I dropped off my MacBook to this guy to be fixed. He told me it had a corrupted hard drive, I only…read morewanted to recover my pictures from it. He said it would be $1000 to recover pictures, and $600 if I had the pictures recovered and I traded in my computer to him. I was so upset, I decided to wait and get a second opinion. I was sure he was being honest so I waited months to have the extra $600 to spend on my computer when I finally brought it into someone else. I ended up going to Experimac, THEY CHARGED ME $54. $54 to do what this guy said would be $600 if I traded in my computer, so please don't bother with this guy, go somewhere else he's a scam artist. I waited over 6 months before getting a second opinion, not even considering he might be lying to me. When they told me $54 at the other place I cried.

I had an emergency recently. My external drive died and I had no access to critical files. Not…read moreonly did PCS provide expedited service, Chris successfully recovered my files. You can't get this service anywhere else in the Western New York area. He is a professional with many years of experience. He is thorough and very professional, too. I am forever grateful and highly recommend his services.

I have had my computers built here for the past 4 years now. I run an insurance agency and all my…read moredesktops are from Ray. Ray is an old school businessman with new school knowledge and I like that. He is reasonable and will not over charge you. He has been in business for over 30yrs so he obviously is doing something right haha. Don't be wary, Ray is a normal human being like you and I. JOHN T if your reading this I can guarantee the owner recommended you sue him because you have no case. Just saying... I will keep going Ray because he is honest, reasonable, and dependable. Its quite simple for me. I do not need to sign anything and get any nonsense papers up front because I trust Ray. BE WARY! HAHA right John T...

BE WARY!! You will hand over your property and will not sign any type of paperwork whatsoever. No…read morelabor fee, diagnosis fee, flat service fee, taxes, or any charges are explained or given. They will charge what they feel like and will NOT give you your property without paying their random charge in FULL. The owner ACTUALLY recommended I sue him! He had the audacity to comment, "What do you think this is? A welfare office?! Honestly, the worst experience I've had in years. Their outdated website cleverly does not include any prices or said fees. The best part of being a customer at Dualex Office Products / Dualex Technology Services is walking out that door and never coming back. Do yourself a HUGE favor and go somewhere else.

Finally an IT process that makes REAL BUSINESS sense!!…read morePredictable results for predictable price, dropping right to your bottom line. I managed a medical office and continued to by frustrated by the "pay-by-the-hour" support that was in place prior to my arrival. There was never any process or reliability. Enter the room SynchroNet! Jerry and his team were honest, responsive, and spent the time to explain to each user how/why an issue occurred and the steps they took to resolve them. They built a process around the way we did business and became a reliable strategic business partner. Helping us to make strategic technology investments that would actually work with our existing technology. The adage is true -- you get what you pay for!! Once SynchroNet fixed our existing problems inherited by the break-fix model used prior to my arrival it was smooth sailing. And, with a regular process and predictability -- I was NEVER surprised when it came time to review my technology budget! I would highly recommend you make your phone call today!

Had my screen and battery replaced. It took 1.25hrs. Was really disappointed that they replaced my…read morescreen with a substandard screen. The resolution and color gradients were horrible. The worst part of the deal is; is that the technicians knew that the screens sucked from previous complaints. They advised me that it was the only iPhone 7 screen they had left and that's why they installed it. Anyway to make my rant longer they agreed to replace my screen with a better quality screen once they are in stock which is fine except for the fact that I have to take time out of my busy day to do it. Communication is key in all service based businesses. Could have saved everyone time and money, honext time. So, I went back this morning to have the screen replaced as previously stated and everything went great. They made good on their promise and then some. They replaced my screen and threw in a complimentary screen protector and discounted my previous bill. Accordingly, I'm updating my stars to 4.5 as the overall experience was very professional and fast. At the end of the day I will use their services in the future; any business can have an imperfect day as long as they implement real time corrections to the customer as was done here.

I brought my iPhone here thinking the charge port was broken. These guys could've told me I needed…read morea $200 repair and I would've believed them. The kind gentleman who helped me out said this would be the fastest fix of the day. After I rolled my eyes he ended up cleaning a cotton ball sized amount of lint out of my phone. I had to give them a 5 star Yelp review for saving me the insane amount of money I would've spent on a new phone and fixing it in front of my eyes. I have family who have brought iPads and phones here for screen replacements. They have your device back within hours. Fantastic service.

I needed my Apple Watch repaired. He didn't even examined it. He simply advised me to take it home…read moreand throw it out!

I became concerned that my entire iMac hard drive had a number of files missing after I realized…read morethat my Carbonite subscription was mistakenly not renewed about 8 months ago, and I could not find many of my very important business files. I called up Blutusk and they asked me to come in and they could look the situation over immediately. I did and they were considerate and kind and thorough in helping me identify why I could not locate my 'missing' files and then proceeded to coach me on what I needed to do so I could back up my own files on a daily basis and keep them all together on my own hard thumb drive. Thank you Blutusk. You got my business for life! Mark in South Buffalo

We have enjoyed working with ACP Technologies. With demand for IT support higher than ever we…read moreappreciate their level of communication and reliability. We would recommend them to any small to medium sized business looking for an IT service provider.

From the owner: We understand your need to find dependable IT solutions to leverage your current technology…read more Oftentimes, businesses already have a powerful IT infrastructure but don't know how to maximize it. The team at ACP will use our proven 8 Step Strategic Planning Process to formulate a workable IT solution with your IT infrastructure and use it to advance your company's goals. We're here to help you figure out your IT strengths and weaknesses so you can shore up any problem areas with necessary IT Solutions and Support.

Print shop is great! They often advise me on ways to get a better quality product, which I very…read moremuch appreciate, and the service is always prompt and affordable!

This place is great. I was here recently to purchase a USB flash drive. I had a few questions that…read moreone of the employees helped me with. I bought some snazzy pens, a fun notebook, and cheese balls. There were many unnecessary purchases but I like this location and staff.

The technician was kind courteous and attentive. He answered all my questions. I would recommend…read morehim to friends.

I have been waiting for a technician for 5 weeks. The company itself altered my account information…read moreafter my first contact with customer service so I had to spend a lengthy amount of time just verifying my original order. I have had to call or chat 4 times with no resolution. I am giving up if they don't show at our next scheduled time. Walmart will be getting a very strong complaint, this was a business install and our Board room has been out of commission for 5 weeks because we had to remove the old TV to prepare. Never again.