Dropped off motor controller in person and had a quick turn around! They did great work! Very nice…read moreto deal with and they got our production going again!

At Control Systems Labs. they say, "We will evaluate the items and send you a request for…read moreAuthorization to Repair". They also say, "You will receive your item in approximately 10 business days." 5 weeks later I went online for the status of my RMA. CLS doesn't that capability, but they do have online chat. So I 'online chatted' with Mike... he said he had to check with engineering and would get back to me later. 2 days later I called customer service... Mike answered, and said he would send me an email. And he did! GOOD JOB MIKE!! In Mike's response he explains how CLS does not have the capabilities to the repair to the component I sent 5 weeks ago. What Mike did not explain was why it took CLS 5 weeks to realize they do not have the capabilities to make repairs. It is my own fault, the last time I used them to repair an electronic device. 6 weeks into the repair I called them for a status, I had to send them a working unit to help them facilitate the repairs. They charge you extra if you don't want it repaired faster!

I had requested a PC diagnostic as I had been experiencing issues for a week with the PC randomly…read morepowering down. Eventually I realized it wasn't any sort of power surge. It was something more. After trying to troubleshoot for a month I realized I couldn't figure it out and took it to C&H PC. They were able to take the PC in without any issues before they switched offices. I waited about a week before hearing back about the diagnostic. It was then when I was told that the issue is my motherboard. So here we go $280 on a new motherboard through Amazon for next day delivery. I go ahead and call at 8:50AM to ask if it's a convenient time to drop off the PC. They said yes. I go to their office but it turns out they had moved into their new location. The representative I spoke with on the phone failed to mention this crucial information. Therefore forcing me to not be able to drop off the part until practically their closing time. I drop off the motherboard and it is installed. The next day I get a call stating that it had fried my fan controller. I go on the hunt and find what I believe is the correct one as I don't have my PC in front of me. I email them to verify the part, and they respond saying it's the correct one. Well low and behold. The next day the part comes in that they told me they matched with my part and it was not the correct one. There goes another $60. We find the right part after I spend my thirty minute lunch break standing in their office at the counter. So here we go another $60 to have it shipped from Corsair's factory in California. Fast forward a week it gets here. I take it to the repair place and they hook up the fan controller to my fans, unplug the AIO. Launch the PC and all the other fans work. That is when they realized this entire time the issue was the AIO shorting out my fan controller. So all I needed was a new AIO. Not the $280 motherboard. Not the incorrect $60 fan controller. Not the correct $60 fan controller that wasn't needed. Not to mention the $112 labor for the motherboard replacement that wasn't required. At that point I realized I was dealing with an unprofessional business who didn't take me serious and saw their opportunity for a money grab. I picked up my PC after paying $121.50 and am going to figure this out on my own as C&H PC is highly unreliable in diagnosing and resolving PC issues. Horrible customer service, with a very negative attitude over the phone. Let alone the practical extortion I might say. Making me pay $112 labor for something my PC never needed. Not to mention I got my PC back and my old parts that are still functional. For them to not even include the power cable for my PC. So now I have to go back to this business. During their unaccommodating work hours of 8:30AM-4:30PM M-F which is when everyone else is working and cannot go in. Not to mention no weekends whatsoever. To be able to get my PC power cable for my power supply if they haven't somehow misplaced that item. I am absolutely baffled by this business and how they treat their customers. Especially being the only PC repair place locally accessible with a decent diagnostic fee.

C&H PC has always corrected my laptop problems in a timely manner and reasonable costs. Twice they…read morehave corrected my problems when I brought it in while I waited with no charge. I would not consider taking it to anyone else. I have never had to take it back for the same problem because they did not corrected it properly. I highly recommend them. Laurie

John is the best. Over the phone he explained a few things in a simple way that were a blessing to…read morethe technically-challenged mind. Chromebook is what the kids use in school and it's a completely different operating system. I don't like them. And neither does John. I will be buying a Windows based laptop for myself. Given a few pointers set me in the right direction. I've been to John in the past when a previous laptop had a virus. He knew exactly how to fix that problem quickly and at a decent price. I really appreciate his feedback.

I had a computer that would run out of disk space despite the fact that I had deleted all…read moreunnecessary junk from it. The tech at PC Expanders helped to remove all the outdated Windows Update files that were lingering in the system taking up precious storage space. No nonsense, affordable and reliable!

Called looking for a transformer during a huge worldwide shortage. Chris immediately sent me specs…read morefor the exact unit I needed and asked for some time to dig it out of the warehouse. When I got there it was brand new on a pallet exactly as stated and he gave me a deal about 30% under market and I brought a cashiers check and he loaded it for me with no problems. I recommend MGM to anyone who knows what they need and have cash to buy

Jason and team were easy to work with, knowledgeable, professional, and helped my son build the…read morehigh end gaming pc of his dreams. I highly recommend PC Plug!

They helped me when I was in a bind two days before Christmas and had amazing customer service. I…read moreneeded case fans and cpu cooler parts for my brother's PC and was all out of options and they were recommended by a friend. They went above and beyond for it being so close to the holiday with amazing prices on used parts. If you need any repairs or parts for a good price make sure to check them out.

Awesome owners! And they go beyond necessary to help fix your computer problems! Been going to…read morethem for probably over 15 years. Fortunately we don't need them often. But always there and professional and friendly!!

Tony provided great customer service, showed great knowledge of computers, and technology in…read moregeneral. I would absolutely come here with any technological problems in the future. It was quick and easy, exactly as he described over the phone. He was pleasant to talk to and the services were very fairly priced, even blowing out my desktop from dust for free. I have a custom built desktop that needed a new power supply, which I assumed beforehand, and Tony quickly confirmed. Tony was also able to install a new SSD that I had brought in. I called ahead on the phone to see if they had time for me that day, we scheduled a time, and it was done that day in about an hour or so. He charged me exactly what he paid for the parts, even showing me his order online, then charging $100/hour which is very reasonable, especially when he cleans out the computer and keeps the cords tidy with zip ties for free.

Like many of us I have run into my fair share of computer problems. From the blue screen of death…read moreto operating system not found to cracked screens. I came to Empire PC because my old laptop would no longer work and I wanted to recover old photographs from my hard drive. The young gentleman who owns the place was amicable and seemed like he knew what he was talking about. It turns out that only did he seem like he knew what he was talking about, he really did know because he was able to successfully recover all of my old photographs from a hard drive that wouldn't function properly! I have to say that I was extremely happy with the service I received,Everything was explained to me in complete detail, and the service was completed in a timely matter. I also had my computer screen which was cracked fixed and repaired here. The costs are relatively affordable, much less than I had anticipated. If you or someone you know has run into an issue with their PC I highly recommend that you give this place a chance to earn your business.

Great customer service and work done by Patrick. Very friendly, knowledgable, and honest personnel…read morehere. This is the place to take any computer when it is nonfunctional. Along with drop-off service, they also offer in-home service and remote troubleshooting. Prices are very fair. Definitely recommend!

Tony did an awesome job getting information and files off two laptops for me. The price was more…read morethan reasonable and he was very friendly.

These folks are amazing. Pleasant competent and bend over backwards to help. My laptop failed, I…read morecontacted them, dropped it off, they communicate clearly and then I was able to pick up the computer after hours. Everything works as promised and I was able to keep going for work. If you are in the area and need computer repair these are the folks. Lenovo business warrantee work with a smile. The world needs more businesses like this. Heck the world needs more people like this.