Do not under any circumstances use this guy. He will not represent himself or the job he can do…read moreaccurately. When he arrived, I had a non-responding screen. By the time he WALKED OUT IN THE MIDDLE OF THE job, 6 weeks after he started, I was left with a corrupt O/S, a printer that he jammed that cannot be relaced ($269), all software programs DESTROYED, parts he took to work with my keyboard were not returned, refused to return my external drive he STOLE and claimed it was dead. In fact, when he blew up the O/S - the system could not read the drive and it was not a bad drive that had to be replaced. He lied too many times to count. He failed to image my drive before recovering documents. He claimed I needed a new hard drive and I found out now that I didn't. He alleged I needed a new monitor, I bought one. I also returned it because the OLD one works on other computers and my laptop. He claimed Carbonite blew up the O/S and he had to take it Best Buy for recovery. In fact, he took it to to cheap repair place (documented on computer who ran "14" registries and I can't change that THAT DID restore my O/S but did immeasurable other damage and it was returned in worse shape). The fact is that Dan did not even know how to use Carbonite he finally admitted week 6. If he had copied my mirror image and restored Carbonite, ALL would be fixed. Instead more than 10 weeks later, I am on my third technician after buying a new laptop so I have a working PC as I own a small business. The second technician refused to work on it after he saw the "major damage" the first technician had done to my computer and software. The second tech tried but the damage was too great. Dan Groux also lost all my data (he says it was non-recoverable) and another client was able to get some of it back and said it was recovered "wrong." 10 years of history that was back-up on a hard drive AND Carbonite and Dan Groux claimed they both failed. He has refused to return my hard drive along with other items. I wrote and asked for my missing key to the keyboard, missing hard drive, history of what he had done and about the unknown software he downloaded to my system that had no rhyme or reason per a certified Tech. He also destroyed my Outlook and all photographs by the way he TRIED to restore them (all this I have in writing by a certified Micro-soft Technician and two torn pieces of paper found in my broken paper with the date and time on them that prove the timeline happened during Dan The PC Man's "repairs."). He has cost me thousands in lost income, hundreds in lost hardware, I now need a new computer, and external hard drive, along with a new printer, at the very least. He will claim that he was discriminated against at his last job, and thinks everyone who hires him discriminates. Watch your words carefully. I had no idea he had a "handicap" until he told me frankly and told him so. Make sure you have insurance to cover you as he will not do the job, will ruin your computer, and when he finally showed up 6 weeks after he started with my CPU, he tried to hand it to me at the door for ME to put back together again. I wrote multiple times asking questions, telling him I need my equipment including my external drive he claimed was broken. He has refused all responses even after I begged him not to put me in a position to file a criminal complaint. He doesn't care. I have to file a criminal complaint to get my stuff back. That is karma for you. He deserves criminal prosecution. A nice person ... a horrid, lying technician who will not return your supplies and will lie about his capabilities. DO NOT use his computer services. Contact me through Yelp if you want proof of any of the above. This is not a frustrated customer, but a consumer that not only was lied to, but he cost me 3 times what my losses were and had no guilt about it. He made no efforts, attempts of any kind to remedy the situation or offset the damages he created and compounded. That is what compounds the situation. It is clearly a pattern he is comfortable with.

I've never had a problem with my computer untill recently. Only using it for things like e-mail,…read moreFacebook and watching Netflix... My teenager was using my computer to download and use multiple files that gave us several viuses, making us unable to use it at all. I was referred to Dan by a friend who stated he was a genius and had reasonable prices. Dan came to the house and that evening. He even took care of an old printer I had not used in years!!! I would highly recommend his services and call him again if need to.

Quoted over the phone, to fix my computer after an unusual problem that ended up being a RAM stick…read morefailing. They are straight to the point and reasonable , overall friendly , quick, accurate and great service. Not to mention well priced for their time. Will be coming back for any of my future needs !

My company has purchased five computers and several upgrade components from Morcor in the last…read moreeight years. We get knowledgeable, timely and affordable customer service when repairs are required, and we continue using Morcor for advice and consulting on new purchases. I refer customers to Morcor for those 'impossible to fix' problems, and Morcor looks after these referrals with 'hands on' personal service. Highly recommended.

Awesome owners! And they go beyond necessary to help fix your computer problems! Been going to…read morethem for probably over 15 years. Fortunately we don't need them often. But always there and professional and friendly!!

Tony provided great customer service, showed great knowledge of computers, and technology in…read moregeneral. I would absolutely come here with any technological problems in the future. It was quick and easy, exactly as he described over the phone. He was pleasant to talk to and the services were very fairly priced, even blowing out my desktop from dust for free. I have a custom built desktop that needed a new power supply, which I assumed beforehand, and Tony quickly confirmed. Tony was also able to install a new SSD that I had brought in. I called ahead on the phone to see if they had time for me that day, we scheduled a time, and it was done that day in about an hour or so. He charged me exactly what he paid for the parts, even showing me his order online, then charging $100/hour which is very reasonable, especially when he cleans out the computer and keeps the cords tidy with zip ties for free.

I recently needed the battery replaced in my Mac laptop and had such a great experience with Joe…read more When I first called him last week, he explained that his specialty is more PC repair, but he was more than willing to help with my Mac battery replacement. He advised me to purchase the battery myself and let him know when it arrived. Before bringing it in, I organized and backed up my laptop -- even though Joe said it probably wasn't necessary, he agreed it was the wise thing to do. Today I called him, and he told me to bring it right over and he could get it done the same day. What a difference from the Apple Store experience, where I was told I'd need an appointment, then possibly wait 10 days just for them to look at it, followed by another week or more for the repair. I simply couldn't be without my laptop for two weeks. Joe was amazing. He completed the repair in under four hours, the price was very fair, and he was kind, thorough, and professional throughout the entire process. My laptop is working great!!!! I would highly recommend him to anyone needing computer repair services.

Joe's the best!! Yes there is an upfront diagnostic charge, but he tries his best to fix what's…read moregoing on. I called two other stores and they said no dice. Store looks a little janky, but I appreciate that about Joe. No frills kinda guy, but gets the job done.

Jason and team were easy to work with, knowledgeable, professional, and helped my son build the…read morehigh end gaming pc of his dreams. I highly recommend PC Plug!

They helped me when I was in a bind two days before Christmas and had amazing customer service. I…read moreneeded case fans and cpu cooler parts for my brother's PC and was all out of options and they were recommended by a friend. They went above and beyond for it being so close to the holiday with amazing prices on used parts. If you need any repairs or parts for a good price make sure to check them out.

My wife and I could not connect our new phones and had spent hours on the phone with Consumer…read moreCellular to no avail. We asked John to talk with them and assist us in obtaining the proper connection. He was calm, knowledgeable and patient. He went far beyond what we expected in his assistance with products which we had not purchased from the store. The service was far and above what is now expected from merchants. We recommend Blue Tusk for their service and help. A few years ago we purchased a computer from them. It has performed very well and if it ever dies, we will go there for a replacement.

josh was very nice in helping which turned out to be simple fix. I like the fact they are willing…read moreto help and it's not about the money

I dropped off my MacBook to this guy to be fixed. He told me it had a corrupted hard drive, I only…read morewanted to recover my pictures from it. He said it would be $1000 to recover pictures, and $600 if I had the pictures recovered and I traded in my computer to him. I was so upset, I decided to wait and get a second opinion. I was sure he was being honest so I waited months to have the extra $600 to spend on my computer when I finally brought it into someone else. I ended up going to Experimac, THEY CHARGED ME $54. $54 to do what this guy said would be $600 if I traded in my computer, so please don't bother with this guy, go somewhere else he's a scam artist. I waited over 6 months before getting a second opinion, not even considering he might be lying to me. When they told me $54 at the other place I cried.

I had an emergency recently. My external drive died and I had no access to critical files. Not…read moreonly did PCS provide expedited service, Chris successfully recovered my files. You can't get this service anywhere else in the Western New York area. He is a professional with many years of experience. He is thorough and very professional, too. I am forever grateful and highly recommend his services.

After having internet issues, Chris was able to visit us to examine the problems. He was able to…read morebuy a new modem, set it up and restore our internet. We have had no problems in the months since!

My laptop started to make some weird noises. It sounded like the fan had some problems. I called…read moreJOAT and made an appointment to drop it off. It is at the side door of a residential building just off Hertel Avenue. Chris greats you at the door, asks you to put the computer on a little table in the hall way and gives you a receipt for the drop off. He told me it could be just dust in the fan or a defective fan. A day later I got a phone call and Judy, his assistant (may I call it that way?) told me the fan was failing. A new part was ordered and the computer would be fixed within a couple of days. Everything worked out fine, the part arrived soon and Chris replaced the old broken fan. 6 Days after dropping the laptop off, I got the call to come and pick it up. I am very happy with Jack Of All Trades computer service. Fast and reliable, just the way you want it. I especially liked the follow up phone calls. So, computer problems? Call Chris from Jack!