Do not under any circumstances use this guy. He will not represent himself or the job he can do…read moreaccurately. When he arrived, I had a non-responding screen. By the time he WALKED OUT IN THE MIDDLE OF THE job, 6 weeks after he started, I was left with a corrupt O/S, a printer that he jammed that cannot be relaced ($269), all software programs DESTROYED, parts he took to work with my keyboard were not returned, refused to return my external drive he STOLE and claimed it was dead. In fact, when he blew up the O/S - the system could not read the drive and it was not a bad drive that had to be replaced. He lied too many times to count. He failed to image my drive before recovering documents. He claimed I needed a new hard drive and I found out now that I didn't. He alleged I needed a new monitor, I bought one. I also returned it because the OLD one works on other computers and my laptop. He claimed Carbonite blew up the O/S and he had to take it Best Buy for recovery. In fact, he took it to to cheap repair place (documented on computer who ran "14" registries and I can't change that THAT DID restore my O/S but did immeasurable other damage and it was returned in worse shape). The fact is that Dan did not even know how to use Carbonite he finally admitted week 6. If he had copied my mirror image and restored Carbonite, ALL would be fixed. Instead more than 10 weeks later, I am on my third technician after buying a new laptop so I have a working PC as I own a small business. The second technician refused to work on it after he saw the "major damage" the first technician had done to my computer and software. The second tech tried but the damage was too great. Dan Groux also lost all my data (he says it was non-recoverable) and another client was able to get some of it back and said it was recovered "wrong." 10 years of history that was back-up on a hard drive AND Carbonite and Dan Groux claimed they both failed. He has refused to return my hard drive along with other items. I wrote and asked for my missing key to the keyboard, missing hard drive, history of what he had done and about the unknown software he downloaded to my system that had no rhyme or reason per a certified Tech. He also destroyed my Outlook and all photographs by the way he TRIED to restore them (all this I have in writing by a certified Micro-soft Technician and two torn pieces of paper found in my broken paper with the date and time on them that prove the timeline happened during Dan The PC Man's "repairs."). He has cost me thousands in lost income, hundreds in lost hardware, I now need a new computer, and external hard drive, along with a new printer, at the very least. He will claim that he was discriminated against at his last job, and thinks everyone who hires him discriminates. Watch your words carefully. I had no idea he had a "handicap" until he told me frankly and told him so. Make sure you have insurance to cover you as he will not do the job, will ruin your computer, and when he finally showed up 6 weeks after he started with my CPU, he tried to hand it to me at the door for ME to put back together again. I wrote multiple times asking questions, telling him I need my equipment including my external drive he claimed was broken. He has refused all responses even after I begged him not to put me in a position to file a criminal complaint. He doesn't care. I have to file a criminal complaint to get my stuff back. That is karma for you. He deserves criminal prosecution. A nice person ... a horrid, lying technician who will not return your supplies and will lie about his capabilities. DO NOT use his computer services. Contact me through Yelp if you want proof of any of the above. This is not a frustrated customer, but a consumer that not only was lied to, but he cost me 3 times what my losses were and had no guilt about it. He made no efforts, attempts of any kind to remedy the situation or offset the damages he created and compounded. That is what compounds the situation. It is clearly a pattern he is comfortable with.

I've never had a problem with my computer untill recently. Only using it for things like e-mail,…read moreFacebook and watching Netflix... My teenager was using my computer to download and use multiple files that gave us several viuses, making us unable to use it at all. I was referred to Dan by a friend who stated he was a genius and had reasonable prices. Dan came to the house and that evening. He even took care of an old printer I had not used in years!!! I would highly recommend his services and call him again if need to.

TONY IS EFFICIENT!!!! He educated me on what I needed for my laptop and gave me expert advise! The…read morestore was very organized and the lady on the phone was very friendly and helpful when I called! Tony multi tasking skill is impeccable and gave me quality service in a timely manner of fashion while working on other things while we waited for what I needed was being done! I recommend this place for everything you need to know about computers 10/10 my laptop is running very efficient but with his advise for what im using it for i will be building a pc

I highly recommend Computer Connections for your laptop/PC repair. I called late on Saturday…read moremorning and discussed my issue with Tony. He said to come right over and within a few minutes, was able to diagnose and fix the problem. In addition, the charge for the service was very reasonable!

I recently needed the battery replaced in my Mac laptop and had such a great experience with Joe…read more When I first called him last week, he explained that his specialty is more PC repair, but he was more than willing to help with my Mac battery replacement. He advised me to purchase the battery myself and let him know when it arrived. Before bringing it in, I organized and backed up my laptop -- even though Joe said it probably wasn't necessary, he agreed it was the wise thing to do. Today I called him, and he told me to bring it right over and he could get it done the same day. What a difference from the Apple Store experience, where I was told I'd need an appointment, then possibly wait 10 days just for them to look at it, followed by another week or more for the repair. I simply couldn't be without my laptop for two weeks. Joe was amazing. He completed the repair in under four hours, the price was very fair, and he was kind, thorough, and professional throughout the entire process. My laptop is working great!!!! I would highly recommend him to anyone needing computer repair services.

Joe's the best!! Yes there is an upfront diagnostic charge, but he tries his best to fix what's…read moregoing on. I called two other stores and they said no dice. Store looks a little janky, but I appreciate that about Joe. No frills kinda guy, but gets the job done.

My wife and I could not connect our new phones and had spent hours on the phone with Consumer…read moreCellular to no avail. We asked John to talk with them and assist us in obtaining the proper connection. He was calm, knowledgeable and patient. He went far beyond what we expected in his assistance with products which we had not purchased from the store. The service was far and above what is now expected from merchants. We recommend Blue Tusk for their service and help. A few years ago we purchased a computer from them. It has performed very well and if it ever dies, we will go there for a replacement.

josh was very nice in helping which turned out to be simple fix. I like the fact they are willing…read moreto help and it's not about the money

After having internet issues, Chris was able to visit us to examine the problems. He was able to…read morebuy a new modem, set it up and restore our internet. We have had no problems in the months since!

My laptop started to make some weird noises. It sounded like the fan had some problems. I called…read moreJOAT and made an appointment to drop it off. It is at the side door of a residential building just off Hertel Avenue. Chris greats you at the door, asks you to put the computer on a little table in the hall way and gives you a receipt for the drop off. He told me it could be just dust in the fan or a defective fan. A day later I got a phone call and Judy, his assistant (may I call it that way?) told me the fan was failing. A new part was ordered and the computer would be fixed within a couple of days. Everything worked out fine, the part arrived soon and Chris replaced the old broken fan. 6 Days after dropping the laptop off, I got the call to come and pick it up. I am very happy with Jack Of All Trades computer service. Fast and reliable, just the way you want it. I especially liked the follow up phone calls. So, computer problems? Call Chris from Jack!

I got lockout with my password on my laptop . Adam help me out .great job Adam…read more Thanks

very helpful in suggesting a new computer and monitor. If repairs are needed I would recommend you…read moretake it to the.

Let Jerad breath life back into your computer systems…read more Clean out the gunk. Securely wipe your hard drive, so you can safely pass it on or recycle. Desk tops, lap tops and anything connected that can be repaired or upgraded. Very helpful no charge to evaluate your situation. I had a laptop with a dead screen and was using with a monitor for years. Brought it in, a $60 part and 40 minutes later back on the road. A lot cheaper than another whole screen or lap top that I needed to replace the portability. So if you have a system sitting in the closet. Dig it out and bring it in. Maybe Empire can get your system like a Phoenix, anew.

I went in today to purchase a new AC adapter for my laptop and the person I was working with was…read moreawesome(I wish I knew his name to give him credit here)He wanted to make sure the adapter worked with my computer and didn't want me to go home and try it out and have to come back. I've been having problems with my computer on top of that, he made some minor fixes and now my computer is running great! Thanks so much for your help!!

These folks are amazing. Pleasant competent and bend over backwards to help. My laptop failed, I…read morecontacted them, dropped it off, they communicate clearly and then I was able to pick up the computer after hours. Everything works as promised and I was able to keep going for work. If you are in the area and need computer repair these are the folks. Lenovo business warrantee work with a smile. The world needs more businesses like this. Heck the world needs more people like this.

Tony did an awesome job getting information and files off two laptops for me. The price was more…read morethan reasonable and he was very friendly.