We are quite old. We took up about 1 1/2 hour of his time. He had so much patience with us. We are…read morebasically ignorant about technology. We interrupted him numerous times with dumb questions. He never showed any frustration but kindly answered every one. The employees name tag just had ABBAS on it. We give him over 5 stars!!!!!

This feels like a brand new Spectrum location. All shiny and bright…read more You check in on a screen when you arrive and then they call you up when it's your turn. Seems like many of the employees are new, so they need to consult with the managers who have been there a little bit longer occasionally. 3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they have.

A manager standing around doing very, very little to help the one and only hard working guy in the…read moreplace while 3 other employees walked to the back room. 1 of them left the building and the manager, who was of little help to anyone, let it all fall on the shoulders of the only hard working guy in the place. It took 1 hour to exchange a faulty modem. The manager could have done more to help the 15 customers waiting. Many of whom had their issues solved within a minute. For me it took 30 seconds. The young guy with dark hair, beard and moustache is being exploited by the other lazy workers, including the manager of the store. No respect for any of them workers, taking advantage of the only hard working guy in the place. The manager is a complete waste allowing that to happen. Get rid of your store manager. He is USELESS!!

Went in today to get 2 new phones and transfer 1 line. After a young man Michael Towns (who was…read moreabout to go to lunch, But helped us before he stepped out) helped us. We not only got the phones but decided to switch our cable and internet as well. He was GREAT. Went above and beyond to help us. We went to all major phone companies in the surrounding area and this was by far the best deal for us. Because we looked for the best value, this was a 2 day process for us so I know it took a little extra time, again Michael Towns was really, really great and helped us understand all of our options. If you go in and get him you for sure will experience great customer service. I do have to say I watched the other reps with other people coming in and they all did a great job too. Super friendly and informed staff. Thanks again Micheal! (I did not know this guy until today, this is a honest review after receiving great service) *Bonus for our family- it was only $5 a phone for insurance! Other places were way more. Totally worth checking out.

Terrible service and very rude "manager" I was told when I called spectrum that I could pick up my…read morenew equipment and then return the old within 30 days. That is not the case according to the store spectrum should train people better on both ends

I went into Spectrum for the first time today to exchange my modem and router as I've had the same…read moreone for 6 years. One of the associates greeted me as soon as I entered the store and she immediately exchanged them for me and had me on my way. I was in and out of the store within 3 minutes and am extremely pleased! The associate was also really friendly.

AJ was very helpful and was able to set me up with my free WiFi for an entire year because I have…read morebeen a customer for so long ! Everyone at this location is always very helpful ! Any help you need ... please ask for AJ!

Sucks ass promised 500megabites I got 5 tested on 5 devises all good devises costumer support sucks…read morestole money and broke old internet said they where giving us a better deal with new subscription when the router was sent it was broken so they went to are house fixed internet after a week then 10 minutes after it broke again so we had to wait another week get the internet fixed again and it still sucked ass and there whole business is a huge fuck you hhahhahaj you cant get another internet because we are evil and have a monopoly.

I went there yesterday 8-14-26 to get a new phone and I had an appointment at 6PM. The three ladies…read morethat were working there were knowledgeable, kind professional and walked an old guy, me, with little technical experience through the purchase of a new phone. I don't write follow-up's but these three ladies did a fantastic job knowing that I was frustrated because of all the unknowns but they talked me through it, made me laugh and deserve a shout out. It was at the end of their shift, they knew the new phone purchase could possibly take 2 hrs with all the downloads required from an old phone but they still with a smile and professionalism got everything completed . To the three ladies working last night .... GREAT JOB.... Jerry Pazderski

Spectrum is a very busy place i found out! My wait was about 20 minutes. I went to buy a new phone…read moremy 1st one came in the mail 3 years ago so I wanted to do in person. I looked what was on sale on line but looking at the picture didn't convince me what one i wanted. I'll tell you this was no Verizon experience! I asked the 19 year old worker if I can see the phone before I buy he said you can look at the ones they have on display. I said I want to look at the back for the camera! He said to me "didn't you look at them on line" I asked about the phone he said he didn't know about it! I didn't feel comfortable with that phone so I asked him to stop the order and I asked for a more expensive phone then he had an option he said it had a better camera can hold more data and how much I had off and other details. Did he just wake up after I got the second phone poor service next time maybe I'll go to Cricket I almost got on my daughter's plan I probably would have payed less money for the same phone and the guy that helped her was great! So much for loyalty even though it's only my second phone with spectrum in 3 years have to think about for my next phone!!

I cannot use Spectrum provided internet in the living areas of our home. I am a "Signature"…read morecustomer who spends $300 a month for WIFI, tv, and phone that cannot reach more than 20 feet. I cannot use the internet for Netflix, games, etc., as our living areas are too far from the router/modem. In fact, I can't use it in the next room. And Spectrum's answer is always the same, "we are not responsible for providing the internet within your home. We just need to provide a signal to your home." Let that comment sink in for a bit.

Reasons: Poor Customer service in the stores, blackouts periodically, expensive for internet and…read morepackages.

I went to this Spectrum store to return equipment . First…read morething the clerk did was shove the cardboard box at me & say "they don't let us take the boxes. " She then stated that there is a Spectrum store on McKinley Parkway that is closer to my house that I should go to. I informed her that the Orchard Park Store is closer to me. She then asked me where my house was and said she didn't know where my street was, so how would she know which store is closer to me? She then stated that the store I was in " is isolated & creepy ". I said there is less traffic in Orchard Park than McKinley Parkway. I then had questions about my bill. I tried to show her an email I received about my adjusted bill that didn't match my online bill. She shoved my phone back at me and said" I don't know why they send them out, they are never right." I tried to explain that I just wanted an explanation of my current bill, she said " don't pay anything until the get my next month bill for an explanation because she doesn't know."

Had to return equipment so did my daughter was early and didn't have to wait long was fast person…read morewas helpful and quick cant say that much great job today Spectrum

So, I've dealt with abysmal customer service, and usually I am sympathetic to the plight of…read morecustomer service reps on the phone ;especially retention reps) because the company sets them up for failure. Not this time, I cannot in good conscience allow for the utterly rude and dispicable actions of the rep "retention" reps I dealt with. So, quick context, a smaller local company that offers vastly better price points for superior service for my needs became available, I opted for that company without a moments hesitation, but I waited to cancel charter until after I had cancelled in the hopes of making this process as simple as possible. I was vastly mistaken. The first time I called I started to get asked extremely inappropriate personal usage questions, things that are NONE of charter spectrums business whatsoever, when I asked if I was required to answer these redundant, pointless questions the rude and snippy rep said that if my equipment was already returned I could avoid the ludicrous cross examination. So the literal next day I went to the charter store down the street, not allowed to return my equipment there, I had to go to the UPS store a literal block further down the road...... why????? To make cancellations more difficult, period, that's why... So I get my equipment returned with RECEIPTS, and I wait to call again until after I confirm they have they garbage modem and equipment. I call again, thinking it would be easier The rude, wolf of Wall Street wannabe sales jerk (I'm trying not soften the language I want to use trust me) starts into the EXACT SAME questions, and I immediately state that I was told it would t be needed if I returned the equipment, looser wannabe Jordan belfort tried to avoid answering while he thought he was selling me back my pen and the I asked, point blank, "yes or no, do I have to answer these questions to cancel my service?" I was met with "it isn't a yes or no situation " EXCUSE ME YOU PRICK!?!?!? I had to resist with every ounce of my being not to answer with my the most uncomfortable answers about my "internet use" to make his "it isn't a yes or no" situation a little more "fun" for me..... This company is a quasi regional monopoly and clearly their retention "customer service" reps are a reflection of this.

I got an amazing deal on my Internet and phone service. Thanks to Daniel in Albany, New York.read more

Amazing customer service at this location…read more Corporate cusomer service 0/0. LOCATION: Paula and later on Jamie (i believe) were absolutely wonderful! Yesterday I was there to upgrade 3 cell phones and start one new cell plan. Whoever thought the mirror thing to confirm if there was damage to the old phones is a complete idiot. 45 minutes for 3 phones because it kept getting errors! What is wrong with trusting your employees eyes to confirm there is no damage to the trade ins? Why waste your customers and employees time? Paula was apologizing for something that wasn't her fault. Then, the 4th phone was flagged as fraud because there were already 3 transactions done. Are you kidding me! So Paula offered to hold the phone so i could go home and call 611 to try to get the fraud removed which they guessed would take about a day or 2. Again, both apologizing for corporate policies! CORPORATE: Now, here is where I get pissed. Short version. Call 611, Get transferred to fraud. Fraud tells me it's not really a fraud just a flag that I would need to order the 4th phone online and have it shipped (FROM THE STORE THAT I WAS LITERALLY AT 30 MINUTES BEFORE!) or sales and order over the phone! WTF!? I asked if someone could just remove the flag and i could go to the store and just buy the phone instead. No. Is there a other department that could help? No. Wow, thanks for nothing. I said if I go to the store Monday to get the phone will it still be flagged? Hmm, I don't know, maybe, maybe not. Awesome. So helpful. After fuming, I order the phone online. Now, knowing Paula is holding the last remaining model for us I try to find a number to the store. No luck (that is annoying btw). Call 611 again (because they were so helpful the other time...) ask if I could be connected directly to the store I was dealing with to let them know I made the purchase online and about the phone being held, in case Paula wasn't there Sunday or Monday. Nope, and was told they would figure it out. Really. So, back in the car to drive back to the store. Thankfully Jamie was still there and I explained that I ordered it and he said he would take care of the hold and let Paula know. He again apologized. The in-store employees that I dealt with were incredible. The corporate employees are useless and the policy with the mirror and having no way to directly contact the reps in the store is a waste of time for the customers. So my whole ordeal wasted an entire afternoon.

The people who wirk in customer service are brutal! All su shine and rainbows when they answer the…read morephone but after you tell them your story, no empathy! Absolutely none! If you look at their rating you'll understand my point! Horrible to have to deal with!

Christy (Niagara Falls store on Military) was informative, efficient, helpful and saved my mom…read moremoney on the 5 th anniversary of my dads passing. What a bright spot in our day! If you go there, look for Christy because she is a gem!