I wouldn't even give them a star. But I had to in order to post this. By far the worst spectrum ever. They take forever to help you. They have two people working and 25 people waiting. Do not come here, I repeat, do not come here . They also have workers just sitting around looking at us, like we stupid, and a lot of the customers are upset requesting more worker to help. The workers don't care. They don't even say sorry for the in convenience. Worst place ever, Don't come. The lady at door don't even know nothing can't answer any of your questions. With a nasty attitude. I see why everybody canceling spectrum. read more

It's unbelievable to be sitting and waiting for 20 minutes already... to just return equipment! Why not offer a printable label and send a box to have it shipped to your company? The drive, more than 5 miles, and now the wait! Ugh... read more

Horrible service no parking came in to turn in the boxes since I'm relocating and who knew on my busy schedule I was going to wait more than an hour just to drop them off read more

I was the only customer here still had a sign and waited 30 minutes 6 people at the desk nobody's doing nothing stay away ghetto fabulous

This company is the worst ever.... I am livid with how this company are lying to their customers how they have been billing customers and not send the customers the bill which causes the bill to be late Services interrupted at the negligence of the companies staff I am appalled and recommend all my friends and family to switch to another company read more

I called Time Warner to schedule a cancellation for April 26th. The customer service rep confirmed this. 3 days after my call, my internet stops working. I try to sign on to my online account, nothing. Turns out the rep CANCELLED MY ACCOUNT 30 days too early! I immediately call customer service. They agreed that it was their mistake, but they told me I WILL HAVE TO PAY EXTRA to fix my internet, even though it was their fault they cancelled my account. $50 a month instead of $15 I was paying before Spectrum came into the picture. The sad thing? They won't even honor my original pricing for the last month. WORST CUSTOMER SERVICE I have ever come across. Promptly switching to U-verse. (It's cheaper than Spectrum btw) and customer service is a lot better. Don't waste your time with TWC. The phone customer service is terrible. I can't believe my internet was cancelled 30 days early I had to pay $50 extra to get it turned back on. Ridiculous. read more

I feel so frustrated with this service, i used to have Directv and they were the best, now my parents have this bad service days ago they went to pick up a box for a new tv and they didn't even asked them if they have the cable router, how they think we're going to get the signal, this really sucks. read more

Spectrum TV n Wi-fi sucks 6 techs came to my house n I still don't get 100 speed service sucks noone can fix problem unless I move no help greedy company bought out all these cable companies n now can't provide service I want TWC back !!!!!!!!!!!!!!!!! read more

During this Pandemic, this is the only company, basic needs company, that is not trying to give customers any relief! Seriously one of the major needs at this time to keep people linked, connected to the news, family and friends. Have of the time the service they do provide does not even work correctly and they charge you full price anyway. I was told at my residence that the service was not very good because of the area. I was told that by more then one of the employees that came to my home to "TRY" to fix my horrible connections. I did not want or need a home phone and was told without it my service would be more expensive and the discount without phone was $10.00. My internet goes out all the time, when I call, maybe $5.00 refund. Taxes and administrative fees, etc., 62 year old single woman with 300+ double channels that do not always work, $178.90 per month! Looking to retire hopefully not to far in the future. My mother who lived here before she passed, did not have any cable or internet, could not afford, waste the excessive money on such a luxury with her fixed income. Really stressed today, receiving refund from electric, gas, insurance all other entities trying to help cable, expensive poor service, both through wires and customer but have the monopoly sucks! read more

Great price for certain products of services. A fast self paying machine to skip the line, only thing it don't give change in return, but if your trying to have extra credit or lower your next upcoming bill payments, that's a good way to do it. Internet service is great, different speeds of up to 400 mbps for only a little over 120 dollars a month, but I'll tell you it's better to pay that amount for wanting hd streaming, video gaming online, sharing the internet with lot's of devices at home. They also got promos at different months, only thing is you must ask when it is available either by calling, visiting the store or lastly looking online as each one is different from doing one or the other. Promos are in special-interest standings by doing 1 of the 3. A person special deal might be available, but might not be on the phone or online some they have their own special brand of deals. Yes it's the same company, but they got lot's of deals from time to time. I know time Warner aka spectrum is the same company with the other name called charter as I used to have them in a different city and I know that they are all the same company due to the colors on the vehicles they used before changing the name that is now called spectrum. read more

Spectrum is the worst cable company ever. They shut your service off with out any notice and say they called you. No you didnt then they refuse to let you speak to a higher person and keep saying there is no one higher or they are busy and cant talk. They said my payment was 40 days late when i made 2 full payments within the last 30 days so there is no way it was even 20 days late. For 5 months i paid in full my bill not knowing the guy who set up my service did it all wrong so someone had to come out last month and re wire my entire house and only gave me 30 bucks off my bill really. Its a bullshit company. Worst ever read more

terrible service!! from the start, elena was helping, from the. start she was obnoxious and rude. i'm glad i did not get a contract with them. shop elsewhere people no one deserves to be treated like crap read more

Worse customer service ever!!!!!! Took 2 hours for one simple question. Never coming back here!!!

Horrible ! 10 people and have to wait 20 minutes to pay a bill! Because their easy pay machine doesn't work !!!!!

On a Saturday afternoon when it's the most busiest they have three people working while 7 out of the 10 computer desk are empty

Be ready to pay big money for this service if tried to get internet with other companies in south gate good luck time warner controls this area so you won't be able to get cheaper Internet read more

My map screwed me. (Thanks Apple!) I came here to drop off two damn cable boxes and it was 7:03. I understand they close at seven but when all you're trying to do is hand them something that's a pretty f***ed up way to treat your customers. I didn't need a single thing from them. There was nobody else around trying to get in. And, there were already a couple of customers in the store. I would have taken exactly zero minutes of their time. I didn't even need to go inside the damn door. And even if I had... It's not as if I need to speak in depth with anyone about anything. I'm used to giving my customers whatever they need. Sometimes I have to do a little bit of extra work. Sometimes I have to do a lot. Sometimes, I do it once I've already signed out. Because I love my company and want our customers to have an amazing experience with us and know that we truly appreciate their business. You can't spare me three god damned minutes? Thanks for nothing. There's a reason I have an installation with AT&T next week. Spectrum/Time Warner is incredibly overpriced. Certainly for what you're getting. I say you check out AT&T and the deal they have going on right now if you were thinking of getting services with Spectrum. I was actually surprised. Clearly they don't need nor care about your business all that much anyway. Thanks for nothing. See you tomorrow when I have to take more time out of my day to come all the way back over here again to set two cable boxes on a counter... read more

They took 2 hours to help me when there were not that many people, and employee ELENA helped me and she was very rude when I tried asking her questions!! Horrible Service!!!!!!! read more

Rude as fuck and they cut you off before you can even finish a sentence. If you don't like your job, you have every right to quit. No reason to treat customers like shit because you are having a bad day read more

Worts customer service do not come here unless you want to spend hours waiting to be helped

Ugh!!! I am so mad I called the 800 number to pay my bill like I always do to my surprise my bill was 44.99 so I paid it, however I called to find out why it was so much when my bill was promised at 34.99 after the promotion was over. I even asked the girl at best buys at the downey landing how much is it going to be after the promotion was over she said you are getting basic internet so it will be 34.99 unless you change or add to your service and I asked several times before I signed the papers she told me over and over again the only time it will change is if u add to your service anyway so I called and first spoke to INDIA she told me she that the reason it was 44.99 was that 15.00 discount was over so I told her how could they just be promising one thing and not even give me any kind of notice so she put me on hold after asking her to let me speak with her supervisor INDIA came back offering me 50.00 off so it will be as if I got 10.00 off for the next 5 month so I told her I let me speak to your supervisor so she then passed me to VERY RUDE DAWN she told me lies I asked her to get me the CORPORATE OFFICE number she told me they didn't have it. Then RUDE DAWN told me with so much attitude raising her voice at me and talking over me that I was appalled so I asked to speak with her supervisor KAREN COMPANY ID ( KRL) told me that what I had was extream speed which is bogus because it is very slow so I explained the entire thing to KAREN and she told me that INDIA should not of offered my the 50 off and that they were customer care that THERE IS NO CORPORATE NUMBER THAT ALL CALLS GO THROUGH THEM AND POINT BLANK. SO that was the worst CUSTOMER SERVICE I HAVE EVER GOT. MY DAUGHTER GOT ME THE CORPORATE AND I AM CALLING read more