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    6 months ago

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    3 years ago

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    2 years ago

    Spectrum cable has just altered the DVR menu overnight. So completely NOT customer friendly. Difficult to follow and incorrect info

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    1 year ago

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    3 years ago

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    2 years ago

    Speaking for the store only. Quick and easy. Staff was helpful and answered all questions.

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    5 years ago

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    7 years ago

    Spectrum has been awful. My internet is down for hours every day. Do not use this service if you can avoid it.

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    6 years ago

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    7 years ago

    Service cable/internet down for days even after escalating the issue. No service for 72 hours

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    6 years ago

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    11 years ago

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    10 years ago

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    10 years ago

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    8 years ago

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    Page 1 of 2

    Ask the Community - Spectrum

    Review Highlights - Spectrum

    Nicole Lee worked with us as we switched 3 different phones (3 different times)from Verizon to Spectrum.

    Mentioned in 2 reviews

    Read more highlights

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    Verify this business for free

    People searched for Television Service Providers 171 times last month within 25 miles of this business.

    Verify this business

    Verizon

    Verizon

    (36 reviews)

    $$

    I've definitely had some frustration with Verizon over the past week. It started when I upgraded my…read morephone through the My Verizon app. I was trying to do a store pickup but the phone I selected wasn't available for pickup so the system switched it to another model and I didn't catch it. Picked up my phone from this location, then got back home and realized the mistake when I took it out of the bag. A call to customer service sent me back to the store to do the exchange and I was told that the store rep could help me order the right phone. I went to the store early on a Tuesday, shortly after opening, and there were 2 customers being assisted plus 1 waiting ahead of me. I froze when I walked in and saw the number of people in the store - I was already running behind for work and debated whether to wait or return the next day since they close at 5:00 instead of the 7:00 time on the door. The manager walked over to me right away and put me on the list - so I stayed. I may have waited 10 minutes and it was my turn. The employee who helped me was very nice, he went above and beyond to help me RETURN the phone (they don't do exchanges) and told me if the credit was immediately issued to the account he would place the new order, although he warned it could take 24-48 hours. Fortunately the credit went back immediately and I was eligible to do another upgrade, which he processed for me with the phone I originally wanted. Unfortunately when I didn't receive any sort of confirmation, I chatted with a rep later that day and learned there was not actually an order in the system. I was able to order on my own later that night. My biggest complaint wasn't with this store - it's the poor customer service overall. A chat rep on the app told me to call customer service to do the exchange, the customer service rep two days later told me to go to the store to do the exchange, and the store rep didn't actually place the new order. It's almost like no one is speaking the same language. Also, I will say that my visit at the store was lengthy and I felt bad for the 3-4 people waiting behind me. It was mainly because the rep had to go to the back room to do any sort of processing opposed to having a tablet or computer to do those things on the floor. He had to go to the back to access my account, then later to print my receipts and was gone several minutes each time. This could be the setup for security reasons, I'm not sure - but it seems very out of date. I will say that the initial locker pickup process was very easy. I received a text message when my order was ready, then I simply went to the store, entered my phone number on the keypad and responded to the verification text I received. Inside the locker was my bag and I was all set. The lockers are inside the store, so you would have to go during normal business hours. The lockers are similar to Amazon lockers if you've ever used those before.

    Dropped due to retirement an old phone number that we used to have and added a new one. A few weeks…read morelater, discovered we could keep the old number so dropped the new line We had just picked up and added the old number in again. We were assured the recently acquired number had been canceled and disconnected. Just reviewed the new bill and discovered that the scam artists at this location never disconnected the new line as they told us they had.

    Continuum

    Continuum

    (78 reviews)

    So I'm sitting in my house at my computer watching Yelp and there's no interruptions in service,…read moresame thing with most of the other channels; clear crisp reception 24 / 7. Set up was easy: call the office, meet the tech, show him the door for the crawl space and he removes a bunch of old cruddy looking skinny coaxes and brings in just one fat shiny new one. yea.com! My modem and my router... I don't know how much band width I have but I am satisfied with the cash for interwebs exchange. BTW: No cable because there's plenty of nothing to watch coming at me over the airwaves for free.

    Original supporter but Service has sunk to a new low…read more Always have promoted doing business with local providers but I've reaching a limit. Small area previously serviced by Prestige Cable bought out by Adelphia, bankruptcy, short term Time Warner till it was established that the local towns with their original agreements had the right to form their own cable company which they did that that is MI(Mecklenburg - Iredell) company. They did and in additional to cable, they have expanded as most have to Internet and VOIP. Generally pretty good until about a 12 - 18 months ago. I know they outsource customer and technical support Twice in the past three months, Internet service has gone out at least four times for me. Cable still worked each time. They replaced the first and the next two, after lengthy time with Tech Support and no luck, ended up scheduling a service call three to five days out. Shortly after each time I had scheduled a service call, it corrected itself and I ended up canceling. Sometime after 8:30 pm on Sunday, it went out again (seems to be related to rainy weather). Called and the best they could give me was Thursday. Had my wife call the next day and they were able to give her a choice between Wednesday and Saturday. She chose Wednesday even though it means missing one of her regular meetings. Guess what, it's Tuesday evening and without anything, all light are on on the modem and it's working. I normally would cancel the appointment but will let this one go through and let''s see how it plays out. Used to have great service but four days for a service call is not acceptable.

    Spectrum - televisionserviceproviders - Updated May 2026

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