In general I have had good experiences with the T Mobile store on Spider Dr. in Kannapolis. But…read moretoday I had a bad experience with a gentleman who I believe was an assistant manager. He refused to give me his name and covered his name tag when I asked for his name. I was questioning a part of my 85 year old father in law's bill. He was billed for a "Synch" device that he did not know anything about. The device was on his bill, and we did find it still in the box with the seal unbroken. My in laws both do not drive not had/have cars. So why would they agree to the device? I truly believe they were frauds by the agent they dealt with when the got there phones and contract. The tall slender guy ( name unknown) immediately became defensive and said since I was claiming possible legal action due to fraud we had to leave immediately. A female, Tonia Dennis was very calm, polite and tried to be helpful. She made sure I had her card before we left. I give Tonia 5 Stars. I give her male associate 0 Stars.

I had a major problem with Sprint service. After visiting several TMobiles and hours of talking to…read moreSprint agents no one could activate my daughter's phone. I decided to try one more TMobile. I am so grateful that I did because Melissa and her team went out of their way to get me set up. I don't know what I would have done without their help. They took their time to listen to my concern and reached out to Sprint until my issue was resolved. Melissa's patience and professionalism saved the day. Todd from the Mooresville store really came through too on making sure I had an active working phone for my family. Thank you guys. I am making you my go to store.

Friendly customer service reps ready to help you with any services you need! Whether you need a new…read morephone or new service, they can help with the cheapest prices too!! Go check them out!!

After going into the store 5 times, and being told by crew and management I'd be contacted to work…read moreout the details on my 2 for 1 cell phone service for signing up with home internet and cell service together, I was never contacted. Each time I went into the store to work it out it never happened. This was very disappointing and ended up costing me an extra $360 and a lot fo time I could have been doing other things. If you're thinking of switching to Spectrum to save money you might want to pump the brakes on that because you may not end up saving anything.

I walked in to return a part and waited about 40 minutes without seeing a single customer called…read more During that time, the number of employees available dropped from four to two. I even stood directly in front of one employee at their station, and they completely ignored me and assisted someone else instead. I was holding the box with the part I needed to return the entire time, yet no one offered any guidance or assistance. After asking multiple times over the course of 40 minutes, I was finally told that I could have simply set the box down and they would take care of it. The lack of communication, customer service, and basic acknowledgment was extremely frustrating. A simple explanation when I arrived would have saved a significant amount of time and frustration.

I would rate this business NO STARS if it was possible. Quite possibly the worst retail experience…read moreI have ever had in my entire life. And it isn't just one employee. Top to bottom this is a terrible poorly run business. I have loved TMobile at every other location I've been to and the service in general. This place LOVES to sell its customers $10 activation cards (that mysteriously can ONLY be paid in cash) that lock the customer in to whatever BS promo they're selling on that particular day. Only location I've ever been to that REQUIRES cash. I asked other T-Mobile stores about requiring cash and they refuted it, happily took cards. This specific location on two separate occasions added stuff to my account (like those $10 cards) mid-conversation without approval then in two separate visits I was told verbatim "we can't let you leave without buying that card, with cash". The first time I thought it was inappropriate, the second time was after the store had closed with the metal gate mostly closed and felt like KIDNAPPING. I have debated whether to seek legal council on the matter. Suffice to say I will NEVER go back in that store and would suggest no one else go either.

Anferny has been absolutely amazing! He's helped my family with new phones and upgrades for several…read moreyears, and every experience has been smooth and stress-free. He is knowledgeable, kind, and always goes the extra mile to make sure we get the best phones at the best price. The process is quick and easy because he knows exactly what to do and how to make it simple for us. We truly appreciate his professionalism and friendly attitude, and we will continue to come to him for all our T-Mobile needs. Highly recommend Anferny!

I had service with AT&T for over 20 years, I switched my service and number, as well as closed the…read moreaccount. It was paid in full and I did not owe them a penny. But 2 months later they just took a random payment out of my account unauthorized. I called them and spoke with a representative that confirmed that I did not have an account and I did not owe them anything. But still when I told her I wanted the money back she put me on hold for a very long time and come back on the line to say that there was nothing she could do about the unauthorized transaction that was taken out of my account. I recorded every single minute of the call. These people are absolute garbage. If you decide to cancel your service with them even if you're paid in full and own your own device. They will still take money out of your account, even with no authorization. This is complete garbage, I switched services because they just keep going up on my bill every month a little at the time until it was $96 a month for one phone, no hotspot. It's pathetic how they pray on the public if you switch your service. I suggest never getting caught up in their network. I wish I never would have started with them. They literally had the audacity to ask me if they could still use my data for other companies and products after the call. Never use this service I know I won't. I will get my money back. I did not even mean to give the one star rating, I accidentally hit it. They don't deserve that.

The worse service experience ever. I have been trying to upgrade my device since November 1st the…read moreretail store manager did something to my account that is preventing me from doing so to the point that neither online or over the phone they are willing to fix the issue. They re the worse. I

After my phone case broke, I (of course) went all week without dropping my phone. The day before my…read morephone case arrived, you guessed it, I dropped my phone and it cracked. I definitely wasn't buying a new one, so I called New Again. The phone was answered promptly and with professionalism. The gentleman was knowledgeable and friendly and stated he could get my phone in today and have it completed in about 40 mins. I even called back to ask if they could also put in a battery and he didn't sound annoyed by my extra questions! This is a family business, which I love. The shop is small but bright and clean and the wife serves as the receptionist. Their son, I believe has a drink fridge in the business which I think is adorable. Be sure to like them on Facebook and check-in to get your 10% discount. The price I was quoted over the phone was reflected on my receipt and that's always a breath of fresh air. The screen protector was $20 (yes, it's cheaper on Amazon) BUT you get a discount on future purchases. My only suggestion would be to inform customers about parts. As I stated, I requested a new battery-but I'm not tech savvy so I didn't know it wasn't being replaced with an Apple battery. My phone now says that my battery isn't supported and can't give analytics and I don't get low battery warnings anymore. That's definitely not a deal breaker, it would have just been nice to know. I would definitely come back but hopefully not anytime soon!

I do not recommend this place for an iphone repair…read more I want to be transparent and honest as I know that owning a small business, reviews can make an impact. First, I scheduled a repair appointment through their online portal for 9am on a Thursday about two weeks ago. When I came in, the person doing my phone made it known that they do not normally open at this time and they are actually changing hours. This was stated almost immediately, and was off putting as I genuinely did not know their hours and selected an appointment time offered on their website. He complained about coming in and the stress of having to make sure the other location was staffed. I apologized for the inconveinece, although not my fault, I was made to feel guilty. During this time, I got the basic screen replacement. A day later, the screen had rainbow lines and completely gave out. I contacted them 6/22 to get this fixed. When I came in, another worker, a woman helped me. She was kind, but what put me off was the fact she advised me that I got the cheapest option. I understand the quality difference in the options; however IT SHOULD AT LEAST WORK regardless. She replaced it again for me. As of 06/28 that screen has gone out. I am frustrated with this place and will not be taking it back. Mostly, I look back and see poor customer service skills and guilting customers. After speaking on the phone again today, it seems like they are deadset on the notion that if you get a phone screen that is "lower quality" expect your phone to only work for a few days. Mind you, the lower cost option is still $180. Additionally, they did not offer any sort of apology or refund. I did not explicitly ask for either as the owner seemed more defensive and I knew that it would further the argument. I do recommend uBreakiFix - Phone and Computer Repair 534 Kannapolis Pkwy, Concord, NC 28027, United States as the better option

Overall me switching to Verizon has been the words mistake I have ever made. I wouldn't recommend…read moreit at all. I had made an appointment to discuss my account. Arrived an about 30 minutes early the appointment was at 7pm. It's now 7:59 and all I get is sorry for the wait. My response is not waiting much longer. The store closes at 8:30. The customer time is not valued at all. That is the whole purpose of making an appointment. As soon as possible definitely going back to my old provider. Never had any of these issues with my old provider! I can't even have service at my home if I'm not connected to the internet.

Verizon messed up our online activation but thankfully Landon got on the and got everything taken…read morecare of for us. Great store

So helpful & kind. Revived a 10XR phone that was nvr broken while a cellular store just sold a new…read morephone, no helpful options.

Ughhh my son cracked his iPhone screen again! If it weren't for Everything IPhonez he would be…read moreOFFLINE! Today we stopped by and Mo not only fixed his phone but he also tricked it out in a Carolina Blue case While I was there I mentioned I was having difficulty keeping my iPhone charged. Of course Everything IPhonez had the solution: a Mophie case Everything iPhonez has it all! What a great little spot that solves great big problems.