this place used to be great until a couple months ago every time i ask for an iced capp instead i get a heavy cream smoothie. and no i dont want an iced capp lite. fill the cream to the bottom line of the cup and then fill it with the coffee mix. never had to have it remade but every time i go there in the last 2 months the iced capps are nothing but white cream with zero coffee in it. it's not hard to do. i've worked customer service and fast food before but never so careless about peoples orders. do better, especially yalls attitude the only nice person there is Tina. read more

Tim Hortons - medium iced capp - Bakeries Near Me - North Boston, New York

I placed a mobile order this morning for indoor pickup that included a medium caramel iced cap, 1 boston cream donut, and 2 vanilla cream donuts. When I arrived, the bag with my donuts was sitting on the counter, however, the medium iced cap was not there yet. I patiently waited for over 5 minutes without being helped despite not a single other customer being inside the restaurant. Eventually someone walked by and I was able to state that I was waiting for the rest of my order (the iced cap). Rudely, the lady stated the only thing on my order was the 3 donuts already sitting there because no other tickets printed out. I responded by saying "My order was over $9 so I know I ordered the iced cap". She still refused to believe me and made no effort to try to pull up the order to verify. I went to my car to get my phone and walked back in to show her my order from the tim hortons app, with the first thing showing the iced cap, and the second showing 1 of the donuts. She proceeded to rudely tell me "that looks like a completely different order since there is only 1 donut". I then clicked "show more" on my order to show her the remaining 2 donuts, with the order number showing and the total being over $9. Despite the verification I provided, I still had to argue that this was the same order number, and that the order was placed today. I was made to feel like I was lying and trying to get away with a free drink all because their machine didn't print out a sticker for the iced cap. The manager witnessed what was happening and did nothing to intervene. I am extremely disappointed with how I was treated, no one should ever have to fight to get what they paid for. Customer service has clearly gone out the window. read more

I went there this morning for breakfast. Ordered a sandwich and an iced tea with an ice water. My boyfriend was with me and ordered a sandwich as well and an Oreo iced cap. I got my water and I wanted to move it to my reusable plastic cup. I open it and to my surprise there is what seems to be dirt at the bottom of my cup. At first glance that's what I thought and I start going bananas because I thought I was drinking dirt. After thinking it through I'm like darn, it's Oreos in the water. Absolutely terrifying experience for me. I will not be visiting this location again. read more

Tim Hortons - Oreos in my water?! - Bakeries Near Me - North Boston, New York

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I really, really hate to leave this review, but Tim Hortons has really gone downhill. My husband and I have to pass this location quite often and after a couple of visits, we will go out of our way to go to a different location. With that being said, I think all Tim Hortons are a hit or a miss now. Speaking specifically about this location, I've received 3 burnt bagels, most of the time they're sold out of parfaits and twice I was blamed by an employee for not receiving my entire order. This last visit my parfait was literally only half full (shown in pics). I guess they weren't sold out because they didn't fill them completely. The only good things about Tim Hortons now is their hot chocolate and chocolate glazed doughnuts. read more

Tim Hortons - Not even half way full. - Bakeries Near Me - North Boston, New York

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Not much has changed since my last review. On 06/16/2019, I ordered a medium mocha latte and two breakfast wrap snackers, which I had a "2 for $2.49" coupon for. Upon informing the employee at the drive-thru that I had a coupon and would like the sausage snackers, he rudely replied, "Well, what kind do you want?" If he didn't hear me the first time, it's a forgivable mistake. What I'm not okay with is the snotty tone he copped with me for virtually no reason. I politely repeated that I wanted the sausage snackers. The employee mumbled something in response, which I didn't understand. I assumed he was talking to a coworker with his headset still on and remained at the speaker, awaiting confirmation that he had my order in. A few seconds later, the employee let out what sounded like an exasperated sigh, and in an even more irritated sounding tone than before, practically shouted, "EXCUSE ME, YOU CAN PULL AHEAD." I don't normally criticize people based on their tone alone, since it's so often misinterpreted, but it was pretty clear that this young man was annoyed with me - which would've made sense during a rush. However, there was a car in front of me waiting for their food at the pick-up window and there were no cars behind me. I wasn't causing any problems and he didn't need to be so nasty toward me. Maybe I should've asked him to repeat himself when he mumbled, instead of assuming he was talking to a coworker, but my failure to do so does not justify his volatile attitude. My mocha latte was a few notches above lukewarm and I had to drink it hurriedly to avoid it becoming cold. I was unable to enjoy it because I essentially had to gulp it down. I'll gladly drive the extra ten minutes to McDonald's for food and beverages that are hot and consistent, and for friendlier service. read more

Horrible!!! So slow people are leaving! It has been over 20 minutes and we just placed our order. Well we finally got our order and it was wrong! They also did not put any napkins in, so Very messy and annoying for eating in the car read more

Tim Hortons - a car driving in the rain - Bakeries Near Me - North Boston, New York

Ordered a grilled cheese on panini bread, and I got a cheese sandwich on panini bread, there was no cooking involved in the making of this sandwich. I could literally see how many slices of cheese they put on it (there were 4 btw) and they had the audacity to put grill marks on it anyways. IT WAS LITERALLY COLD read more

I'd rate this place lower if I could. I go here because it is close to work. Consistently the slowest Tim Hortons I've experienced. Drive thru always takes at least 10 minutes without a line. Usually have to repeat your order because they don't listen or "wasn't at the screen" when they initially ask. Always have to wait at the window. Today my coffee and bagel were sitting at the window. They didn't acknowledge me for 5 minutes and then didn't know what my order was.... even though it was sitting right there. Oh.. also got to enjoy watching a worker scratching their crotch while I waited... Foods always sloppy. Today's bagel has butter all over the outside of the bag and they couldn't even take the time to cut it in half. Last bagel had a hunk of butter on one side and completely dry on the other end. Don't go here unless for desperation. read more

This Tim Hortons is right down the street from me and we go further away just to go to a different one now. One time this summer I had a stone in my iced coffee Yes an actual stone. Another time, I looked at the bottom of my iced coffee and there was something big and dark so I got it out and it was a piece of what looked like bacon or some type of meat. Absolutely disgusting. How does that even happen? And yes I have photos to prove this. Also, I'm often given sugar instead of Splenda. A few people said that about this location. The taste is completely different. read more

Tim Hortons - a rock on the ground - Bakeries Near Me - North Boston, New York

Drive thru at 6:05am almost every morning. They are down to two choices of donuts... TWO... at a coffee/DONUT shop. No apologies just pretty much a "suck it up" attitude from the girl at the register and a shout from the guy in the back "that's all we have!". Lord help you if you are tasked with the job of bringing donuts to the morning meeting at the office and the boss doesn't like Boston Creams... you're fired! read more

Part 1. Last weekend, on Sunday April 2nd of 2017, I was feeling extremely thirsty and was really in the mood for a nice cool glass of water. Because of this, early in the afternoon, at about 2:19 PM, I decided to go over to my local Tim Hortons to try out something new, since i had never been to one of them before. I was very much looking forward to starting my brand new venture into the world of Tim Hortons, but I would soon find out that as my trip would be full of new and exciting experiences, there would be PLENTY of inconveniences along the way. As I walked into the doors, I was immediately greeted by a few members of the Tim Hortons staff. They were very welcoming and comforting, making me feel right at home, even though I was in a place that I had never been to before! Everyone who was upfront were eager to say hello, shake my hand, ask how my day had been going so far, and someone even asked for my first name because he said that "at Tim Hortons we want our customers to feel not that they're just customers, but that they're now a friend and part of the family!". After the very warm and kind welcoming, one of the workers named Madison got right down to business and was ready for my order. Madison first asked me how my day was, followed by what I would like to eat or drink today. I told her that I was in the mood for a cup of water and was not sure about what I was going to eat yet. I looked over the menu that contained numerous options, which is great for a restaurant to have many great things to choose from. It was hard for me to decide, but in the end I knew I had to order one of those delicious sounding croissants with bacon egg and cheese because I figured it was the right choice since the Tim Hortons franchise is named after the hockey player, Tim Horton, and hockey has origins from Canada, and Canada has French origins, and croissant are French. So obviously, I made the best choice that anyone could've possibly made and was overwhelmingly happy with my decision. Literally moments after placing my order, my sandwich was handed to me, showing how incredibly fast the service is. I decided to immediately try the sandwhich because I couldn't contain my excitement, and I was shocked by how amazing it tasted. It was as if the person who had made my sandwich was a Five star baker from France who knows how to make the most exceptional, fluffy croissants and perfect crisped bacon and fresh cheese and eggs. I couldn't let this divine work go unnoticed so I demanded to know who is responsible for making my sandwich so that I could thank them. A second later, right around the corner came the man himself. He shook my hand, greeted me and introduced himself as Jack Dombrowski. See Part 2! read more

The only Tim Hortons that knows how to make my bagel with bacon and cheese. They understand that without the egg, they add extra bacon and cheese to fill in the gaps. Thank you. read more

Worst tim Hortons. Staff are always complaining at the window about people coming through the drive thru and ordering food, coffee. A few very unprofessional rude kids that work there and adults there as well. One that yells your order at you when you pull up. Got an ice coffee last month and drank it didn't realize this was on the lid until after. What is this? Looks like blood? Unacceptable. They also hand out ice coffees sometimes that are hot and melt all the ice cubes before you get out of the parking lot. If you can't handle people ordering food and dealing with customers why work in a place like this then? Also serve burnt bagels. Lot of people need to be fired here. read more

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Had to repeat my order three times and they forgot to put sugar in my tea again. I used to love Tim Hortons, I hope they go back to the standards and quality that made them great read more

I was going through the drive through and one of the rude employees named "Sarah" asked what I wanted then started getting very rude and was attempting to have a harsh conversation with me about politics when I was just trying to pick up a couple donuts read more

This place is fantastic- never an issue with the drive through and dine- I'm areas. Clean friendly and great for this town.. Can get packed at rush hour times and quite the line of cars. Consistently great coffee and baked goods. If I didn't live in Miami Beach, I'd franchise a few of these. read more

Would rate lower if I could. The new management sucks, always gossip & yelling going on as if it's a frat house. Long wait just to be treated so poorly. Always missing items or wrong in general. Their always out of everything won't be going here anymore read more

This is the worst Tim Hortons location I've ever been to (7074 Boston State rd) . Every time I wait a while to come back in hope of different employees to maybe provide a better service.. it's if anything worse. You can hear the workers trying to claim the food you had just ordered and paid for.. while also messing the order up 9 out of 10 times without apologies. Seems to be more of a social gathering than a work place. I wish I had a location closer to my house. You're definitely better off driving to a different location rather than wasting your money. read more

It was a cold, rainy November night. Flurries of hail and rain pierced through the unforgiving sky. Driving in such cold desolation on the lonely Hamburg road, I soon found my refuge; a small, cozy Tim Hortons lying snug into the hillside. As I turned into the parking lot and got out of the car, I stepped onto the icy pavement. When I paced to the beautifully-imposing double doors, I entered the slippery vestibule. " Caution: Wet Floor, Piso Mojado," the nearby sign read, standing alone vigilant upon the vestibule floor. I finally get to enter the restaurant's grand interior; the windows were coated in fingerprints, the tables full of used napkins and crumbs from food, the floors were caked in a layer of dirt and grease. I felt right at home. As I venture further into the building, I look at the illustrious and expansive menu. I pondered to myself whether I want a breakfast sandwich with sausage or turkey sausage. I anxiously try to discern what my final selection will be, as the choices and combinations are so boundless, but I realize I would have plenty of time to decide as only one register was open, and the line, full of polite and dear customers, reached though the dining area, into the vestibule, and almost out of the door. Several hours later, I find myself next to be served. My heart palpitated, my hands became overridden with sweat, and my head spun at this climactic moment. "How can I help you?," says the man, youthful yet morbid. His face was ridden with acne, and his voice was cracking with every other syllable. I finally tell this man my order; a medium cup of coffee, brewed by only the most adept of baristas, a "flavor shot™" of rich hazelnut, and a breakfast sandwich, composed of the finest of cheeses, freshly-baked, and certainly never frozen, biscuit, and a patty of nutritious egg, accompanied with a freshly smoked breakfast sausage patty. The man then fumbled through the register at first. It was soon to become apparent that this person taking the order was too youthful and inexperienced to take such a complex order, as he then walks away and asks a nearby co-worker for aid. He then returns to the register, and expertly enters several commands into the screen. "Would you like a hashbrown to make that a combo sir?" My heart once again raced. My head spun and my eyes began to quickly dart back and forth between him and the menu. Never before had I experienced such a crisis of indecision of this magnitude before, but I finally make my choice to seize the opportunity, and order the hash brown as well, thus completing a delicious trinity that was to be my order. "That will be five dollars and seventy-three cents, please." I then reply with the fateful message: "Credit, please." He then asks in his shaky, nervous and cracking voice for me to swipe my card. I then await with the most nervous of composure for the pin-pad to allow me to swipe. Then, it was at that final moment which I finally swiped the credit card, and my fate was sealed. But alas, the card was denied, for my checking account lacked the requisite funds needed to complete the transaction. A feeling of sheer horror gripped me. "Sir, your card was denied." My nervous and shaky hands then struggled to find the wallet for which my credit card was to be placed. I desperately searched through my wallet, attempting to utilize whatever means necessary to complete the transaction. Eureka! I manage to find a five dollar bill, tattered and crinkled by years of abrasion. With its corners folded and tears line the perimeter, it was certainly in no shape to be used by a vending machine. More miraculously was the discovery an accompanying of three quarters which proudly displayed our first President, and various states among the several in the union on the tail side. My perspiring hands struggle to grab the quarters from the wallet, but I eventually prevail. I hand the man the bill and the change, which he then collects and proceeds to count with the utmost discretion, as he enters the total onto the register screen, and the drawer consequentially opens, and proceeds to place the money into the register. A loud squeak was emitted from the register as he closed it, and proceeded to hand to me two incalculably valuable pennies, which were coated in a layer of grime. "Two cents is your change," says the man, from which i proceed to take the duo of coins from. Despite the nerve-racking stress caused by the order, I still felt in a proper philanthropic attitude to donate this vast excess of wealth into the donation box adjacent to the register, whose screen emitted a dim green text displaying my change. A feeling of spiritual zeal overcame me due to the large donation I had given, which will help children in need to an immeasurable degree. It may seem as though two cents is but a measly sum, but even such a small pittance is greater than that of the average customer, who have developed into hard-hearted, merciless and unforgiving people which ne read more

Order a coffee, tea and 10 birthday cake timbits. I got 1 coffeess and 6 different kinds of tim bits. Bunch of kids in there laughin and having fun instead of working. Very disappointed!! read more

I can't even give them a star, but I couldn't bypass that requirement. Service is worst and very slow. If you are in a hurry you might as well go to a sit down restaurant for faster and more accurate service. I am not alone in this opinion, I have been in line a number of times hearing the same complaint. I should really stop giving them a second chance. read more

The worse place to work for the favoritism is horrible, if you are a single parent they will discriminate you, my son told them numerous times his kids daycare didn't open till 6 and rather than work with him and keep a good employee they fired him today after everyone else in store showed up late besides owner daughter but they kept jobs, and if you leave and something happens to new job they will deny you unemployment and say they have a position for you and when you go in they refuse to see you or tell you there is no openings in the store when there is a help wanted sign on the door, I wouldn't recommend my worst enemy to work here because they do not have your back and go out of their way to make it miserable to work there and wonder why there is always help wanted sign,they don't deserve a star of any sort read more