Returned an item. Say they can only give me gift card. Won't work via app and expires within a month. Probably not going to ever purchase from here again. Definitely not ethical and feels like a scam at this point. read more

Tillys - I've added a gift card to my app but can't spend it. - Shoe Stores Near Me - Northridge, California

Huge parking lot but kind of hard to find parking because it's a shared lot. Went to get a backpack for school and they have a lot to choose from. Went to many stores and this one is the one that had all the new Jansport styles and colors. It also surprisingly wasn't overpriced and I was able to use my 20% coupon who I was even better. It's definitely worth it to sign up for their rewards programs to get the good deals. The customer service was also really good and the girl at the registers got us in and out super fast and was very friendly. read more

Tillys - Shoe Stores Near Me - Northridge, California

My nephew loves his backpack! They were helpful with us finding a new black, hershell backpack we've been looking for. We also got a fresh pair of vans! Service was great, friendly people. Good prices. Will come back read more

I've been going to this Tillys for a couple years now and every time I go it's always such a pleasant time. The staff is always super friendly and always ask if I need help. The manger is also super friendly, always helps me out. They always have a variety of good stuff and the prices are very fair. Thanks Tillys ! read more

It's been years since I came to tillys but my son needed an outfit for a party the next day so we came here. The girls there were great they helped us find a complete outfit for my son. Gave us suggestions which I don't think I needed because I told my son I have great style. But I don't remember how expensive clothes is came out spending over $300 but I guess it was worth it. read more

I was helped today by Savanna and Roman (individually) Can I just say their both super nice and chill. Their customer service was great, they made conversations with me which made my day. I'm HUGE on CS because I too have had many CS jobs. I can't stand when people half ass CS but they exceed my expectations. Also Tilly's is somewhere i can go to buy 2 things and I end up with 10, so many cute things lol. read more

I don't go into stores too often these days but I went in this afternoon for a specific item. The associate at the counter was calling another store for a customer and Taylor approached me and asked if I needed help. She was very nice and found the backpack I was looking for. Very pleasant store shopping experience. I will return. read more

Whoops , I had meant to put 5 stars! Lol overall that sweet gentlemen was amazing . Workers like him are hard to come by !

The sales girl or whatever her title is, was not helpful at all. She was everywhere I was looking like she was following me. It maybe her protocol to make sure people don't steal,but calm down ,I'm sure I make 5x more than her and her manger to steal from that store. I only bought 1 thing for my son and went to buy him the 3 pair of vans at the van store. My receipt said my sales person was Ariana. Which was the girl following me like she was my child ,she even rang me up how convenient. Not going there again I will stick to the Tilly's in Simi Valley even though the Porter Ranch one is down the street from me. read more

Called in to see if they had a particular pair of shoes available in my size. After a brief hold for them to check to see if it was in stock, they had the shoes ready n waiting for me at the front. Staff was very friendly and helpful. They were amazingly very clean when making my purchase. Sanitized and cleaned every surface at the register, including the pin pad terminal for paying after every customer. Felt very at ease inside this establishment. read more

What a pathetic store policy! Walk in to buy vans shoes and socks for my daughter. They didn't have vans socks to try on with the shoes so wanted to use a pick of socks I was going to buy. Manager tells me I need to buy the socks first before opening the pack, try it on then buy shoes! Refused to have two transactions. If this is actual store policy then Tilly's needs to rewrite their internal policies. If this is just bad management then Tilly's needs to send their managers to business 101 classes. What happened to customer service! I guess it's easier buying from Amazon! read more

I hate leaving low reviews, but I'm very unhappy and hope this will be noticed and heard. As a former manager myself, I know how important customer service is and what can, cannot, and should be done. I purchased sale merch online. A couple items didn't fit, so I went in to the store promptly to return a couple things. The return policy on the website states: "All sale merchandise is returnable for a Tillys Store Credit...Store issued gift cards (Store Credits) are non-transferable and cannot be sold." The in-store manager made it sound like she was doing me a favor when she told me that they are unable to accept sale returns, but since it's not an obvious policy she would allow me to put it towards an exchange in the store. I asked if I could get a gift card and come back, and she said no. So I search around for a while. Couldn't find anything I liked. I checked the return policy, tried to tell her that it said I *can* return my items for a gift card, and I was still denied. So instead of pushing for it, I just bought something I didn't really want and left. Nice tactic to try and keep your store sales numbers up, but not cool. read more

If you're looking for basics, Tilly's always has a great selection at a decent price. The clearance racks are also a sweet bonus if you have time to dig for some hidden treasures. This location always seems to have more in stock for kids/teens as opposed to their adult sizes, but I always know what to expect when I come here. Workers are friendly and store is never too crowded for easy browsing. read more

I LOVE coming to this Tilly's thats near my parents home in Porter Ranch. The staff here is very friendly, the store itself is neat, and have just about everything a teenager would want. A little tip: subscribe to their monthly newsletter that they send through standard mail, and attached is a 20% off coupon every time. read more

So I came by to this location literally 5 mins before closing and Charlize ,Simon and Vinny helped me out with every annoying question I had and didn't rush me or anything. I definitely don't recommend coming in right before they close let alone any store but they were so sweet and helpful. Not only did they assist me getting the things I wanted but made the transaction and easy go. They were all kind and had great attitudes. I know if I were in their shoes I wouldn't of been so nice or calm because I would want to go home but these 3 are all manager quality material. Come check out how neat , organized, and clean this store is. You will be blown out the water compared to the other Tillys around town. Thanks again you guys for helping me get the things I wanted! read more

I live coming to this location!! All the workers are really polite,nice and helpful!!! I was liking for a specific hoodie and one if the workers I think her name was alondra ? She was wearing a beret. She helped me find the exact one I was looking for without hesitation!! Thank you ! read more

I took my son today to buy clothes for the weekend getaway. As soon as we walked in, we noticed the store was clean and organized. Staff didn't welcome us, but did other people. There was only one male staff who organized clothes that told us if we need help he' ll be around and to let him know. As soon as we were ready to pay, the male cashier took his time to clean the counter then called us to ring our items. While scanning, he told us to move in front of the glass, but the guy who was before us didn't even stand in front of the glass. Worse of all, he wasn't even wearing his mask properly. It was half way down his nose! When i handed my cash, he didn't want to take it so he said to put it down, because he claims he didn't want to touch my hand! OMG!!! I understand , but he had to give me change anyway and had to put it on my hand so what was the difference!??? I had a hard day at work and I was a bit grumpy. I didn't want to make a scene in front of my kid, but I really didn't like the way he treated us. It felt like he was being racist. I am asian, and I've never been treated like that as a customer. Guess we won't be coming back to this location! read more

This store is my son's choice for fashion. He can do some damage here (of course on his Mama's tab). I love the skater/beach boy styles they have to offer for the young and vibrant teenagers, it's all age appropriate. So glad my son is not into that hip-hop, sagging, "I think I'm-a-hard-ass" crap. As for the adult section, I love the styles for both the women and men. My husband and I shop here as well, mostly for pool/beach wear. They always have a large variety of swimsuits, board shorts, tanks, summer dresses, t-shirts, accessories etc. At this particular location the staff is always very helpful & friendly! read more

I came in to the store for skater shoes but was pleasantly surprised with the diversity of apparel options. All the name brands you can ask for! What's more surprising was the customer service, especially in such a retail ridden shopping center. Look for the manager Andrew, as he knows his products and knows how to assist customers without shoving his sales quotas down your throat! Left with a sweater, pants, shoes, and more importantly a smile on my face. read more

The staff was very friendly and helpful. They helped me find everything I needed. The whole staff was also practicing social distancing by wearing masks. Savanah was very helpful and nice. read more

Amber went above and beyond helping me find a shirt that I wanted for awhile. Went out of her ways, called different stores to help me find what I want! Not to mention her and other associates greeted me loud and clear when I entered the store! read more

Gnarly place dude they left me stoked af. Im just giving them 5 stars because they played sicko mode and mo bamba. I would definitely recommend this store to tha broskis. The employees there are chill af fam. read more

It's clean, it's alright. They never have a "great" selection in clothes though. :/ Bummer. I prefer the one on Ventura. read more

The staff here was very helpful. They greeted me and also helped me find my size in the pair of jeans that I wanted. Savannah and Simon both helped me out. I will be back. read more

This place is clean and organized but your would be lucky if they have your size in anything. The service was nice and they always offered help, but like I said I'm a size large and it was very difficult to find something I like and that they had. read more

Great customer service. Savanna & Simon were very helpful. I had trouble finding the right size jeans and savanna helped me out to find the right size. During this pandemic this store was doing their best to keep social distancing and sanitation was spot on. read more

I took my daughter shopping the other day for shoes and I was impressed by how sweet the staff was. Charlize, Matt and Ellie were amazing. So professional and sweet. They made my daughter feel special. You don't get that at most places you shop anymore. We left there feeling so happy and good. It's people like that who make the world go round. And we are going back today because we forgot something so my daughter is very excited to see the staff again. Cant say enough for this place. The clothes are cute but it's the staff that made it fun! read more

I don't usually leave reviews, and never bad ones.... but I went into the store and pretty much was invisible. The employees were all chatting by the register. I had to wait and wait till I finally made eye contact with someone who eventually noticed I wanted to try something on. No one checked on me and I really wanted to purchase what I tried on, but needed another size. Instead of getting fully dressed to go grab the other size, I just left. No one else was trying on clothes, and there might have been one other person in the store. There's no reason why there couldn't have been a tad bit of customer service. What a waste of time, won't be going there again. read more

This is where I gets my gear, just got a metal Mulitia bag for my guns.

When I go there for changing a item, workes are not nice to me. Specially woman worker is rude and ignore me. They are talking each other even customer ask to help. I wanted to buy other one but I just came back home. read more

I loved the selection of clothes here! However there was one girl of the name Carly I believe that seemed a bit rude to me. I didn't feel welcomed or helped and it honestly ruined my day. But, I did notice the rest of the staff were rather friendly and helpful to me. That did make me feel better but I was still uncomfortable in the atmosphere. Yet again I love it here just felt I didn't have the best customer service. read more

I called looking for something specific and the girl who answered took her time to search the store for me. After she found something similar, I went in and she helped me find what I was looking for. She was really extra helpful. I think her name was Andrea, or something with an A. read more

I use to love shopping here since its near my home, but to be honest... The customer service here sucks. I asked the cashier to show me some backpacks that were hanging on the wall and she made a face at me of disappointment of having to help me since she was so caught up talking to her other co worker. The employees here are always talking and chit chatting amongst themselves instead of helpin the customers. I liked the staff that was working before the construction and change happened. But other than that, i give the place itself 5 star if it weren't for their customer service read more

Great couple of girls working here. It's really refreshing to go to a retail store with employees who are helpful and friendly. The store was well maintained and had a good selection of clothes and shoes. Reasonable prices too! read more

Customer service is greatly needed at this store ! Besides that very clean store ... I go here because it's the closest store to me but I'm a start driving out further for better service. read more

Worst service when you call, I called to check if they had my size in converse and they said they did without checking. So I drove to the store and they didnt even have them! Second time this happened! I hope their manager checks this, disappointing... I am definitely never coming here again. read more

Great stuff and pretty good prices too. Got my friend a nice big bag for only $20. Plus, clothes are cute too. Great place to shop around.

Love this place. The people who work there are extremely nice. If you have a problem they wont hesitate to help you out.

This store is simply amazing! If you're into style, this is the place to go. I get all of my clothes from here and the material of the clothing is amazing! read more