Cancel

    Open app

    Search

    Shoe Palace

    2.9 (32 reviews)
    ModerateShoe Stores
    Open 10:00 am - 8:00 pm

    Shoe Palace Photos

    You might also consider

    Recommended Reviews - Shoe Palace

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Entrance
    Pam M.

    I was helped pretty easily, there a bunch of kids running around waiting to help. But this place had Probably one of the worst shoe sizes selection I've ever seen. For every shoe that I wanted to see they didn't have a size 10. I requested a variety of Nike and New Balances and they didn't have a 10 in anything, With all of the options in the mall I won't return.

    Shoe
    Rita S.

    Last week I bought shoes for $65. They ripped 5 days later. I brought shoes back to the store asking for a replacement, not even a refund. Store manager was very rude and refused to replace, he claimed that it was wear and tear and he wouldn't be able to sell them. Of course you can't sell them because they are ripped. Avoid this store and go somewhere else. It's not about the money, it's about customer service and rude store manager that didn't care and made all possible excuses not to exchange for a different pair. I'm planning to contact corporate office to complaint as well. Please see picture of the ripped shoe after wearing it for five days.

    See all

    10 days ago

    Louis and his team were very helpful and attentive. We stopped through all the athletic shoes stores and this is your place.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    24 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Coby H.
    335
    14
    0

    23 minutes ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Megan A.
    22
    289
    249

    6 months ago

    Helpful 0
    Thanks 1
    Love this 1
    Oh no 0
    Photo of J P.
    0
    21
    2

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Joe R.
    39
    2
    1

    7 months ago

    Most rude staff ever. You have to hunt them down to get a size and then they act as if it's an inconvenience to them

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Amber help me out and was very helpful and want it to give her her comssion and will go back

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Rita S.
    37
    13
    4

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of David A.
    462
    28
    21

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Kaylee L.
    56
    21
    30

    7 years ago

    Helpful 12
    Thanks 0
    Love this 10
    Oh no 0
    Photo of Jun C.
    35
    14
    4

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Business owner information

    Photo of Shoe Palace

    Shoe Palace

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mali N.
    12
    42
    0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Shoe Palace

    Shoe Palace

    Helpful 4
    Thanks 0
    Love this 1
    Oh no 0

    9 years ago

    Wow horrible customer service from these teens who have no people skills. Please do us a favor and close down already.

    Business owner information

    Photo of Shoe Palace

    Shoe Palace

    Helpful 3
    Thanks 0
    Love this 1
    Oh no 0

    6 years ago

    Business owner information

    Photo of Shoe Palace

    Shoe Palace

    Thank you, Stephanie!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Jorge Noah and Carlie were fuckin amazeballs they were very patient and friendly and helped with everything :)

    Business owner information

    Photo of Shoe Palace

    Shoe Palace

    Thanks Luis! We appreciate your kind words.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Business owner information

    Photo of Shoe Palace

    Shoe Palace

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Business owner information

    Photo of Shoe Palace

    Shoe Palace

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    Shoe Palace Reviews in Other Languages

    Ask the Community - Shoe Palace

    Review Highlights - Shoe Palace

    Louis and his team were very helpful and attentive.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Soldout LA

    Soldout LA

    4.4(8 reviews)
    0.4 miWoodland Hills

    SoldOut LA Been coming here for a while now. The Gentlemen…read morethat work here are so nice and professional. They really know their stuff. They have amazing clothes, shoes, and designer items. They work well on giving you a deal and they are always super nice! I have to say I got quite a bit of new clothing items here like a supreme Skittles jacket, KAWS ,Labubu, and many more amazing items. You can also trade items which is fun. If you need something Stylish this is the place to go. I love coming here and this place is very well run! Gentlemen here are great :)

    I purchased a pair of "What The LA" Air Force 1s from this store, and from the beginning the…read moreexperience was frustrating. There was an option to meet with one of the employees closer to my area since the store itself is far from me, which sounded convenient at first. However, even after already paying for the shoes in full, I had to wait 5 days to pick them up because the employee would only meet on his own time. I was even willing to drive directly to the employee's house just to make the process easier, yet it still felt like I had to work around them despite already being a paying customer. I let that situation slide and decided to purchase another pair -- the CPFM Black Air Force 1s. The owner told me the shoes would be shipped out on Thursday so they could arrive by Friday. I specifically needed them for an event on Saturday, but didn't sweat it because he mentioned that the shoes would've been shipped Thursday and received next day. After payment was sent, I received no tracking number, no shipping confirmation, and no updates whatsoever. I reached out to the store's Instagram page (@soldout_la) asking for a refund because at that point I no longer wanted the shoes after being told they had supposedly shipped. Instead of helping me directly, the page redirected me to another Instagram account (@icecoldsneakers), even though both accounts appear to be run by the same person. I messaged that page immediately -- before the shoes were even shipped -- requesting a refund due to the lack of honesty and communication, and I never received a response. The biggest issue here is the customer service and lack of transparency. Once payment is received, communication becomes extremely poor. Customers are told items are being shipped when they clearly are not, and updates are nonexistent. As of writing this review, I still have not received tracking information or the shoes themselves. Overall, this was a very disappointing experience. I understand delays can happen, but being ignored, about shipping, and having to chase down basic communication is unacceptable when customers are spending serious money.

    Photos
    Soldout LA
    Soldout LA
    Soldout LA

    See all

    DSW Designer Shoe Warehouse - Love this for summer!

    DSW Designer Shoe Warehouse

    3.3(82 reviews)
    0.5 miCanoga Park
    $$

    Xandra was super helpful in helping us out!!! I was trying to find a gift for someone and we were…read moreable to find a pair of comfortable and stylish shoes to our liking and budget. The clearance area was worth a check, but I was disappointed to notice that the boxes weren't presentable due to the lids being cut through or raggedy, and some shoes even had scratches on them. I guess it's expected but even with clearance pricing, some shoes with the quality seem priced higher than they should. So do keep in mind! I think it's great if you want to keep the pair of shoes for yourself rather than to gift for sure. Buying from the regular merchandise section has organized and proper boxes by the way, so no problem with those - no public restrooms - unfortunately usually the sizes you see are all they have, but always worth to ask and see if they have any more in the back

    Made a drive out here on a Thursday evening, luckily I was able to get along the traffic as I came…read morefrom across the other side of the SFV but nonetheless, I made it. Upon arrival, the store itself was not packed and not crowded. I had an online order to pick up from here so I stood in the regular line and waited for someone to assist me. Staff were ok; a bit on the dry side, I didn't feel they made the experience any better. The process went well, they asked for my name and then handed me my shoes. I tried them on while still in the store, so as to avoid a trip if they didn't work out, but to my surprise, they fit just right so I went home happy! The adorable chunky loafers that I bought today were also on sale on the website so the value and comfort for these shoes was satisfying! My visit for picking up order: 4/5 Parking lot is huge and lots of space **No public bathroom and there's a sign posted as well**

    Photos
    DSW Designer Shoe Warehouse - Many choices! 2 floors.

    Many choices! 2 floors.

    DSW Designer Shoe Warehouse - Made it out here

    Made it out here

    DSW Designer Shoe Warehouse - Cousins 2023

    See all

    Cousins 2023

    Nordstrom Rack

    Nordstrom Rack

    3.3(321 reviews)
    0.4 miWoodland Hills
    $$

    Huge inventory Lots of staff…read moreTidy for the most part Had some good options to buy Lots of shoes Not a lot of great finds or deals though (for me) Value was ok

    It's been years since I was last here. Could have been when they first opened. Back then it was an…read moreexcitement to see what they had. Designer items for an amazing price. So many things to choose from which I've scored some nice pieces. Clothing, shoes, handbags, jewelry, accessories and so on. And everything was in place. Fast forward to today. Walking in, it was very overwhelming. Felt like things were a mess right when you walked in. At the front where the handbags sections were, things just hanging here and there. The selections and designers items seemed to have gone down. Didn't really see much as they used to have. There were a few higher end accessories, sunglasses but almost the same price as retail. The clothing sections as well was kind of everything together. Even though they had things sectioned off, it was like rumbling through the racks at Ross. Shoe department was a miss. There wasn't much of anything worth trying or even looking at. There was one or two pairs of shoes that was debatable for gifts but passed on it. It could just be me but the quality has seemed to gone down from prior years. It's not that nice luxury store for a steal of a deal anymore. Just feels like walking into Ross or Marshall's with the same things.

    Photos
    Nordstrom Rack
    Nordstrom Rack
    Nordstrom Rack

    See all

    Vibae Malibu - VIBAe - Sustainable and Comfortable Shoes

    Vibae Malibu

    5.0(2 reviews)
    11.7 mi

    I had possibly the greatest customer service experience at this store, all thanks to an employee…read morenamed Ludo. I wanted to surprise my girlfriend for her birthday with Vibae shoes she had been eyeing online for a while. After calling the Malibu branch, I reached Ludo, who informed me they didn't have her size or the color she wanted. But he didn't stop there--he offered to track down a pair and mail them if he found them. He assured me her birthday would be saved and that we'd get her these shoes! To my surprise, he called the next day after tracking down a pair and mailed them right away, just in time for my girlfriend to receive them on her birthday. (He also included a very sweet birthday note.) The shoes went on to be, in her words, "the best pair of shoes I have ever owned." These shoes are fantastic, but equally fantastic are the people who sell them. Thank you again, Ludo!

    Love this shop, love the product. I own two pairs, and never want to take them off. The staff and…read morecustomer service is friendly and accomodating, and the store has a great selection for all genders and ages. I highly recommend the footwear, and expect to do a good amount of xmas shopping here. Try them!

    Photos
    Vibae Malibu - The inner sole falls apart after a few months. The customer service is horrendous. Save your money.

    The inner sole falls apart after a few months. The customer service is horrendous. Save your money.

    Vibae Malibu - The Seams come apart after a few months. The customer service is horrendous.  Save your money.

    The Seams come apart after a few months. The customer service is horrendous. Save your money.

    Vibae Malibu - Pic shows one-year wear on Roma's, brand new Helsinki's

    See all

    Pic shows one-year wear on Roma's, brand new Helsinki's

    Shoe Palace - shoes - Updated May 2026

    Loading...
    Loading...
    Loading...