Adriana, Karina, and Lawrence were kind and patient. They were incredible and showed me through…read moremany scents. I was able to buy the perfect gift thanks to them!

5 Stars - Absolutely Exceptional Service!…read more I can't say enough great things about Lawrence at Le Labo inside Nordstrom at Westfield Topanga! In a world where exceptional customer service is becoming increasingly rare, Lawrence is a perfect example of what a luxury shopping experience should be. His professionalism, product knowledge, attention to detail, and genuine passion for what he does truly set him apart. He has an incredible ability to make customers feel welcomed, valued, and appreciated without ever making the experience feel rushed or pressured. What impressed me most was the level of personal attention and care he brought to the experience. It's one thing to sell an amazing fragrance, but it's something entirely different to create an experience that leaves a lasting impression. Lawrence does exactly that. Nordstrom and Le Labo are incredibly fortunate to have someone who represents their brands with such class, warmth, and dedication. People like Lawrence are the reason customers become loyal and look forward to returning. If you're shopping at Nordstrom in Westfield Topanga, make it a point to visit Le Labo and ask for Lawrence. His service is truly above and beyond, and he deserves every bit of recognition for delivering an outstanding five-star experience!

Friendly staff! I thought they had World Cup merch, but only had one shirt. Very clean and…read moreorganized inside though!

Try to return a item from Cotton on kids to this location. Only to be told they couldn't return it…read more They told me I would have to go to a location across town. I called corporate and confirmed that they were incorrect in telling me this information. So the staff wasted my time in 100° weather with 2 kids. Thanks

My wife wanted to stop by this store to look at some dresses while we were at Westfield Topanga…read moremall with our baby daughter. She thought the window display looked nice so she went inside. The store isn't that big inside especially with a stroller so I stayed outside. My wife like some of their dresses but didn't purchase anything at the store. The prices will vary depending on which dress and design you want.

What in the heck happened to this place?! I'm hoping the garments were temporarily swapped out for…read moreHalloween, but this place looked like street walker central! Only about 30% of the store was dedicated to dresses. And the dresses were subpar in fabric and design. Quite overpriced for the quality. We were looking for a dress for my kid's homecoming dance. No one greeted us, but that's okay, our faces were too appalled to speak. Lol we walked out of there so fast! If you're taking your daughter to get a dress for a dance, try Macy's. There aren't very many options for the younger crowd, BUT we lucked out with a solid pick, and found shoes there as well.

I had a great experience at Vuori! The store has a great selection of high-quality clothing, and…read moreeverything is well organized and easy to shop. Olivia was especially outstanding. She was friendly, knowledgeable, and incredibly helpful without ever being pushy. She took the time to answer my questions, offered great recommendations, and made the whole shopping experience enjoyable. Excellent customer service and an awesome selection of clothing. I'll definitely be back and highly recommend this store to anyone looking for quality apparel and a great shopping experience!

I stopped in for my second time this weekend to attend a class hosted by Vuori and Hekmat Pilates…read more It was a full body mat Pilates class, after class we were invited to shop at the store with discounted prices and complementary lattes. Class was amazing! It was such a good workout and I love that this location is local to me. They have such a good selection of women's clothes as well. We did a little shopping and I will definitely be back attend another class!

This J.Crew factory outlet was so clean and nice. They had such great bargains today. I love the…read morefit of their clothes and they had many colors to choose from the staff was great. I picked up an order and even bought an additional pair while I was there. Great value selection, and service.

Nice clean new store ! Good selections of clothing , spacious dressing rooms. will be going back…read morelater.

I stopped by this Levi store inside Topanga mall yesterday while my wife was shopping at other…read morestores. I was looking at their jeans to see if they have good baggy pants but didn't see any. I took a look at their shirts as well but the style just wasn't for me. A worker asked if I needed any assistance and I told her I was just browsing. I saw that they do some tailoring work here but it is pricey so be aware of that.

Very friendly staff. Great selection. Harper the in-house tailor is friendly, efficient and a great…read moreasset to the team. Thank you Harper ;)

Vanessa at Lucky Brand Jeans is highly knowledgeable about matching the right jean styles with the…read moreright body type. Even though the store was busy (it was Friday after Thanksgiving), Vanessa consistently came back to help me as, together, we navigated to find my perfect pair of jeans. As I was paying for my purchase, Vanessa mentioned an additional promo, on top of their sale, which I didn't know about at the time. With Vanessa's help, I spent significantly less time at the store than I usually do and walked away with a fabulous pair of jeans and an awesome top. Overall, excellent customer service. When visiting this store, ask for Vanessa.

I think everyone should know that the "lucky brand" is an absolute scam !!! We bought 2 pairs of…read morejeans at the topanga mall (los angeles) while in town for a few days, we were hustled into buying two pairs even though we were hesitant due to the event we were going to and the dress code not being up to us. The next day we go to return the items, because they were both too big (either too long, waist size was wrong or color not accepted) and the woman "manager" told us that the only returns they do is for store credit or an exchange, and accused of of "stretching" them out. They didn't have our sizes in store and so we wanted the refund to our original card so we can purchase another pairs in the future online. She refused to do the return so we took our items and left. I contacted customer service and explained the situation. She was finally able to contact the store near where we live after two weeks and confirmed WITH the manager at the Arden mall (Sacramento) that we will be in to return the items. She called us four days ago to confirm accepting the return EXACTLY HOW IT SAYS ON THE RECEIPT , which is to the original firm of payment. We go today to the Arden location and Regis tried to give us the same excuse that we can only give store credit or exchange. I told him that we already contacted customer service and they spoke to the manager at this location and she said we can. He denied, and said that the manager said YESTERDAY that they can only do exchanges or store credit, so I called customer service. Alejandra L. , the woman I spoke with on the phone and e-mail was very helpful. Liz, the supervisor, I spoke to on the phone today was very helpful & she spoke to Regis and told him to give me my refund to the card I used and he did! It just blows my mind that it took damn near two weeks to get this finally resolved and it took over 5 people to make one return!! I would never buy from this store ever again due to this experience and I think it's something to consider before making such a big purchase like these $100+ jeans!!!

A nice place to shop for clothes for babies and toddlers! The store was bright and clean and easy…read moreto navigate. I was surprised they didn't have carts with a baby seat in them, only the ones you roll behind you on the ground. I brought my son with me and I was banking on the fact I could just pop him in the cart so an easy shopping experience. I just assumed a children's store would have something like that so parents can shop with their kids. The quality of the clothing is nice, prices are kind of all over the place. They do have a sale section that has some gems in it and when I went they had a bunch of sales. Shoes are kind of limited and they only have toys for super small babies. I came in to get my son a couple outfits for the holidays and I was happy to walk out with a couple great options. The service here was just OK. The cashier was clearly Ill and coughing a ton but at least she was wearing a mask albeit, under her nose.

I am publicly documenting my egregious experience at this Carter's location, which involved…read morefabrication of return policies, refusal to honor a valid refund, and systemic failures in employee training and oversight. This is not merely about poor customer service--it is about Carter's corporate responsibility for deceptive and obstructive practices carried out by an employee who identified herself as the store manager and was acting as an agent of the corporation. 1. Fabricated Policies & Repeated Obstruction of a Valid Refund Carter's explicitly states on its official website and printed receipts that any new, non-worn items may be returned within 90 days of purchase. My return met every reasonable expectation of a valid return--the items were brand new, unworn, with all tags attached, and the return fell within the 90-day timeframe. Yet, I was subjected to three separate, baseless obstructions, demonstrating a clear intent to prevent a lawful refund: First Obstruction - Fabricated $200 Return Limit The employee falsely claimed that returns over $200 could not be processed, despite no such limitation appearing in Carter's official return policy or printed receipts. When I clarified that my return was only for approximately $130, she reluctantly proceeded, already demonstrating bad faith in handling valid returns. Second Obstruction - False Claim That I Had to Be "In the System" She then claimed that I could not process a return because I was not registered in Carter's system, an arbitrary and undisclosed requirement. No written policy supports this pre-registration mandate, nor was it disclosed at the time of purchase--a clear violation of California's Consumer Legal Remedies Act (CLRA) (Cal. Civ. Code § 1750 et seq.), which prohibits imposing return restrictions not disclosed at the time of sale. After collecting my personal information, she still refused the return, citing a third and final excuse. Third Obstruction - Refusal to Override a System Error & Fabrication of Additional Policy She then repeatedly stated, "The system won't take it, and I can't override that," without offering any corrective action or resolution. Retailers cannot enforce a return policy while simultaneously refusing to honor it due to internal system failures. Under California Civil Code § 2338, Carter's is fully liable for the wrongful acts of its employees performed within the course of employment. Problem-solving and policy enforcement are fundamental duties of a store manager--if she is unable or unwilling to perform them, she is unqualified for the role. 2. Improperly Shifting the Burden Onto the Consumer - Violating Consumer Rights Rather than acknowledging the issue and taking responsibility, she improperly placed the burden on me, stating that I must personally call customer service to resolve the issue. She explicitly stated, "That's not my problem. You should be the one taking action." This is legally impermissible under California Business & Professions Code § 17200 et seq., which prohibits businesses from imposing unreasonable burdens on consumers to access their rights. I presented a valid return within the allotted time. The items were brand new, unworn, with tags attached. I provided my information (when unlawfully required). Despite this, she attempted to place the entire burden on me, which would have: Forced me to waste time calling customer service for an issue entirely caused by Carter's system failure. Required me to return to the store again to yet another time attempt to rectify a purely internal malfunction issue. I will not be returning to the store after experiencing humiliation, emotional distress, and the outright violation of my consumer rights. This was not my obligation in the first place, and Carter's employee should have been fully aware of that. 3. At this point, this is no longer purely a question of monetary damages, as the refund amount is negligible compared to the blatant consumer law violations and the emotional distress caused. The real issue is Carter's failure to uphold consumer protection laws and the harm inflicted upon customers through outright misrepresentation of policies, humiliation, and undue procedural burdens. Carter's employs undertrained staff who clearly lack the necessary knowledge of corporate policies and consumer protection laws. These employees must be educated on the legal consequences of their words and actions, which are directly attributable to Carter's as a corporate entity. 4. This Issue May Be a Widespread Problem - Potential Class Action Liability It is highly likely that this employee has treated other customers the same way, particularly those unaware of their legal rights. Many consumers may have suffered financial harm, emotional distress, or undue procedural burdens as a result of similar misconduct and deceptive practices.