Great experience ! Love this store. Sky is the sweetest and so helpful!!! 10/10. Super comfy and…read moredecorated place

I am a new customer to Aritzia Topanga. Every time I come here to shop with my boyfriend, all the…read morefake, rude, and phoney skinny sales associates are always giving me dirty looks when I try on multiple items and look in their stupid community mirror that I have to awkwardly share with other customers and I don't have the privacy in the dressing room to see how it looks on me, since there aren't any mirrors in their dressings rooms only "community mirrors." Every time I try multiple things on, I always have to walk out and look in the mirror while other girls take selfies and ogres of themselves in the mirror and I feel so uncomfortable being in the background. I am a curvy woman who has a big bust and curves, every time I try on my clothes and I have to walk out all the nasty and b**** associates always give me the dirty stares and looks and snicker at me. They all have the nasty attitudes and the absolute worst customer service skills. Sam body shamed me when I was trying on a dress and I am a size 8/10 and she pulls out a size 0 for me to try on, when she clearly sees I'm a curvy woman who's a size 8/10 M/L. They always make me feel uncomfortable when I am trying on clothes glaring at me giving me dirty looks making me feel uncomfortable and laughing at me behind my back to the other associates looking at each other while I look in the mirror. This location has the worst associate and the Yuli who is one of the manager's is extremely rude and very unhelpful. She is extremely fake and doesn't care if you complain how her associates treat you. All she does is apologize in a passive agressive manner. They do not train their employees well with customer service. All of them are unwelcoming, not friendly, and are very disrespectful. Every time I come in to shop here with my boyfriend to buy my clothes, the associates always make it hell and give you the worst in store shopping experience. Everything about the Topanga location is a complete joke. I don't like Yuli the manager or Sam. They are both awful. Even the manager needs to be trained in customer service skills it's pretty sad honestly. The only positive thing I can say is, the most helpful and friendly associates are Mahroo and Pam! Pam made me feel comfortable when I tried on my clothes and made me actually feel confident when I was in the store looking at myself in the mirror. Pam has great customer service skills too Mahroo gives excellent customer service skills and helps pick out great outfits! I recommend asking for Mahroo or Pam, to save yourself a headache from all the other ones. They will both take care of you and make sure you have a great shopping in store experience and find clothes you love. I love Aritzia's clothes and the clothes jaw lays Keisha's and come home with, and the quality of the clothes as well. I live in Calabasas and I will not be returning to this location unless something I need is in stock here and it's my closest store to home. I will be continue shopping online at Aritzia's website and go to the Century City location, where I'll have a much more pleasant and welcoming in store shopping experience and be treated with respect, have better customer service and friendlier welcoming associates, and not be body shamed for being a curvy woman. Seriously just because you work at Aritzia it doesn't mean your s*** doesn't stick too! I hope this review helps!

This was a definite place for my 16 year old's shopping spree list of must haves…read more The clothes are modern and very especially comfortable. Their service was esquisite as well. Felt like a win win situation to shop here.

Really disappointed with the customer service I received at Cotton On. I simply asked an employee…read moreif I could check the balance on a gift card. He told me that the only way to find out the balance was to actually purchase something with it. I thought that sounded ridiculous, so I called the store from inside the same store and another employee told me that yes, they can check the gift card balance without making a purchase. The frustrating part is that the first employee could have easily checked it or given me the correct information, but instead I had to call the store myself while literally standing inside the store just to get an answer. Mistakes happen, but giving incorrect information and making the customer do extra work instead of simply helping them is poor customer service. Hopefully management can address this with the staff so other customers don't have the same experience.

I was trying to hunt down some board shorts and decided to stop by the local Tilly's since I…read moreremember it being a place I could go to when I was younger to find all sorts of clothes. Well, it seems times have changed (or, most likely, I have changed). They still have a very surf/skate culture feel to the store. It's slightly dark & 'edgy' but not enough that it would scare your grandma out. They leave that up to the groups of high schoolers aimlessly roaming the store in packs. They make it tough to move around as they'll just hang out in a section goofing off. You want to look around that area? Too bad. They're not even going to acknowledge your presence there. I ended up leaving shortly after coming in as I knew it wouldn't be worth my time. It seems like, at least for the men's inventory, they have a few of several styles, but not a ton of variety. I hope the women's section has better variety but I can't speak for that. I just know their men's swim section was tiny & their section of currently hip (read: overpriced) t-shirts was big. I guess my days of shopping at Tilly's have passed. Maybe one day I can pass the cap off to one of my kids.

I stopped by this Tillys store this morning inside Westfield Topanga Mall to just browse around…read morewhile my wife shop at a store nearby. When I walked inside, I went straight to look at their hats selections. I then started walking to their sunglasses since I saw the Oakley sign but didn't see any of Oakley sunglasses in their display. I check out a couple of their tshirts and they had some nice one like Wolverine. They carry backpacks here as well but it's all behind the counter so you'll have to ask someone for help. They have the kids or boys clothing toward the back of the store and also the fitting room as well. The prices will vary here so if you don't like it then just shop elsewhere or see if you can find it cheaper at another store in the mall. They also carry Stanley cups here as well.

I came in randomly on Friday to browse and decided to get Mother's Day gifts there. The girly pop…read morechecking me out was SO nice. She wrapped everything individually in the paper, blacked out the price, gave me gift receipts and extra tissue paper/bags for the gifts because I bought multiple. It was refreshing for someone to take such good care of my purchase and not just throw it into a bag like a savage.

Horrible customer service people…read more I stopped by to check out their jeans and actually tried a couple of them. Well, the lady at the fitting room was not happy when I replied "sadly, not" when she asked if they worked out. I gave them back and proceeded to checking out the cute Halloween items. I ultimately left the store without buying anything but the alarm went off as I was leaving. I went back inside and told the same woman I had nothing on me; she began communicating with other staff via their headpiece, saying stuff like "she doesn't have anything, she's carrying a water bottle, iWatch and her purse." So I started to walk out again but she walked behind me so I stopped again and told her I have NOTHING and she looked at my purse, which is a small 9x6x2 crossbody I jokingly opened it and she leaned in to check it. At this point, a male was approaching us and all I said was "this is ridiculous" and left. I was profiled and disrespected. Instead of them apologizing and wishing me a good day a second person came? Not okay at all. This was a very unpleasant experience and I will never set foot on that store ever again.

I absolutely love the clothing here! The quality, style, and fit are wonderful, and I always enjoy…read moreshopping here. What really makes the experience special is the staff. They are so friendly, helpful, and patient, and they genuinely take the time to make sure everything is just right. I especially appreciate how they never make you feel rushed--even when it comes to alterations like trimming or redoing the length of pants. They take the time to get the fit right and make sure you're happy with the final result. Such a great combination of beautiful clothing and wonderful customer service. I always leave feeling well taken care of! Thank you Jane.

I'm disappointed by the consistently rude and disrespectful service I've experienced here. The…read morestaff come across as judgmental and unhelpful, showing little kindness or compassion toward customers. In particular, my best friend was treated poorly while trying to return an item. The employee was condescending, unaccommodating, and overly difficult, making the process unnecessarily stressful. Instead of assisting, she seemed focused on making my friend feel unwelcome. This kind of toxic attitude creates a very negative shopping environment. For a customer-facing role, basic professionalism and respect should be the minimum expectation. I cannot recommend this store to anyone and will be taking my business elsewhere.

i NEVER thought in a million years that I would find myself shopping at a DARK place like Hot…read moreTopic... But apparently, my taste in music, for the goth culture and more often than not; finding myself wearing ALL BLACK has definitely evolved over the years. Let me explain! As a teen, my go to music was always 90's/2000's rap and hip hop. You know.... Tupac, Biggie, Snoop Dogg, Dr. Dre, Ice Cube and of course Eminem! I was real gangsta back then...Haha As I made my through high school, I switched gears a little as bands like... Limp Bizkit, Linkin Park, Korn, System of a Down, Blink 182 whom had either recently debuted or which had suddenly caught my interest.... I remember everyday wearing a red cap backwards just like my boy Fred Durst... I thought I was so cool... Ha! Suddenly I was in College and I found myself going to concerts for bands like Panic! At the Disco, Cobra Starship, Fallout Boy.... Ahhh, Those were the good ol' days!!! In Present Day, I still love those artists, those bands mentioned above, but nowadays, I even have a new appreciation for both the classics (Classic Rock) and even this new Age stuff. In the last few months I've gotten into collecting Vinyls and if I keep buying them like I am, I'm gonna go broke... But I LOVE IT!! =) Most recently, my wife who is OBSESSED with this newer band I'm about to drop, has also had me jumping on the bandwagon with her.... Literally! I'm talking about Sleep Token which can be described as a genre of Progressive/Alternative Metal mixed with Post Rock & Indie Pop. At first I wasn't convinced, but here I am... Playing it on my own without my wife around... Please don't tell her, otherwise it will be another "W" in her column ;) So why do I mention all of this?? Because of my wife's obsession and my sudden fandom in Sleep Token, I have been into Hot Topic more times than I can count lately to look for S.T. Merch., get my wife the latest and greatest S.T. Band T's and look for attire to wear to the concert we went to this past October at the Crypto.com Arena in DTLA. Not gonna lie..... It. Was. EPIC. Of course.... You KNOW we were in ALL BLACK... (My wife almost convinced me to wear black eyeliner)...... ALMOST lol As we were waiting outside the venue for the doors to open... We weren't the only ones in all Black!!! EVERYONE there was!!! And. It. Was. Awesome!! HOT TOPIC... You would have been Proud! (Insert Black Heart Emoji Here) ------------------------ As far as H.T. is concerned.... The Hot Topic at Westfield Topanga is small, but their selection is pretty decent. They have all of the latest band merch., T-shirts & Pop Culture of everything in the now... and of course the classics from back in the day. The staff is always friendly, helpful and assists me with whatever I'm looking for. Which of course is probably Sleep Token merch ;) So..... Have you looked up Sleep Token Yet?? Start with Take Me Back to Eden, Chokehold, Emergence and Look to Windward starting at... 3 min and 15 seconds.... You're Welcome!!!! (You might wanna turn your volume down...or Up!!)

My bestie & I interacted with an employee who wasn't very welcoming & friendly towards us. However…read moreit's your standard hot topic with good deals & niche merchandise! They have a big selection here as well which is appreciated.

Shoutout to Daisy! Daisy has incredible customer service and was very welcoming. My mom and I were…read moreshopping for a gift for a friend and Daisy made sure we knew the promotions going on and helped us check out and make our selections. Thanks again!

I had such a wonderful experience here! Teresa was so kind and helpful and went above and beyond…read morefor me! She definitely needs to be acknowledged for her hard work and care that she gives to customers! Thanks again Teresa for being amazing!

We were helped by Maria at this location. Obviously, their busiest time of the year -- high school…read moresenior proms coming up. Luckily, we timed it well by going to this store at 7:30/8pm, so that we didn't have to wait an hour to be attended to. They have an easy, formulaic set of choices, that make the entire process a lot easier. You still have choices to make, but they aren't overwhelming. The price seems reasonable, as well.

Amazing customer service. They answered all my questions and made the whole process go smoothly…read more I'm definitely coming back, thanks guys !