My wife wanted to stop by this store to look at some dresses while we were at Westfield Topanga mall with our baby daughter. She thought the window display looked nice so she went inside. The store isn't that big inside especially with a stroller so I stayed outside. My wife like some of their dresses but didn't purchase anything at the store. The prices will vary depending on which dress and design you want. read more

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What in the heck happened to this place?! I'm hoping the garments were temporarily swapped out for Halloween, but this place looked like street walker central! Only about 30% of the store was dedicated to dresses. And the dresses were subpar in fabric and design. Quite overpriced for the quality. We were looking for a dress for my kid's homecoming dance. No one greeted us, but that's okay, our faces were too appalled to speak. Lol we walked out of there so fast! If you're taking your daughter to get a dress for a dance, try Macy's. There aren't very many options for the younger crowd, BUT we lucked out with a solid pick, and found shoes there as well. read more

I walked into this Windsor today and not one associate acknowledged me. No greeting, no "welcome in," no offer to assist -- nothing. I had to approach them just to get help with a size. That is unacceptable for retail. Greeting customers is basic customer service -- especially in fashion retail -- and it should happen automatically. I should not have to stand in the store feeling invisible. This location needs to do better with acknowledging customers and making people feel valued the moment they walk in. read more

I been here more than once. Adriana and Rocia have such an attitude. They are not happy to be there. I will make the drive to the Northridge location from now on. read more

Absolutely impossible to get through to a HUMAN through the phone. That phone AI operator is pure rage bait. They send you in circles. Also, this store doesn't put items on hold anymore. Like what are we doing rn Windsor???? read more

Esmerelda and Natalie were a great help yesterday, making a strong effort to track down a dress for homecoming that we'd seen in Thousand Oaks. They saved me so much time! It would be great if stores provided customer service of this quality. Because of these two ladies, I can say there's hope! read more

Windsor has such nice clothes !! I come here to get my birthday outfits or if I have to go somewhere for a special occasion best shopping store to get these type of clothes! read more

This goes out to the best store manager( you know who you are ) Thank you for always taking the time to help me put outfits together for my special occasions, I've never seen someone so dedicated with customer service. Your values and dedication did show Blanca. I wish you and your team the best on your next journey. Good luck ladies! read more

Blanca was very sweet and helpful she made my daughter's experience finding a prom dress very easy..

Helped my little sister find just what she needed. Excellent customer service. Definitely would recommend. read more

Thank you to Blanca who always makes my experience so seamless and smooth. She's the most dedicated manager as she is always patient and understanding. She's very helpful when I'm trying to pick pieces and adjust purchases. Blanca makes every shopping trip the best experience! I hope to see her manager at another nearby location such as Northridge as she is truly the best. read more

I had a great experience with Blanca. She was very nice and patient. It's a little difficult to find gowns and dresses during pregnancy that are complementing and a little more dressy. Blanca was helping me out and was attentive and caring. Highly recommended! read more

love this store best staff and very helpful with my sizing!! staff is very helpful with finding alternative options too!

I've been coming here for 20 years but today they completely lost my business over the lack of customer service and consideration over my 3 year old child being medically unable to wear a silly mask! I was condemned and harassed by an employee insisting on putting a mask on my child. When I told her she physically medically cannot wear one due to her medical disability, she continued to insist that she is "required by law" to wear one or show her proof of my child's disability or we had to leave. Ummm excuse me, employee of Windsor, I do not have to show you crap about my child's medical issues and it is also NOT a law. I put all the clothes down that I had in my hand ready to purchase and left. Instead of being considerate and accommodating to ALL, they'd rather lose business over it. I've never been so embarrassed and harassed over my child having a disability. Such discrimination! read more

I was visiting so many stores and I didn't appreciate the customer service I was receiving. I ended up at the Windsor at Topanga mall and I was first greeted by the store manager Blanca while looking through all the beautiful and various dresses they had in store. She came out of her way and gave me her time! Blanca offered her help right away and helped me find the perfect dress. She then offered to help me find jewelry and shoes which was much appreciated because I came home with a whole outfit thanks to the store manager Blanca!!! I highly recommend Blanca she was made me feel comfortable and welcome! If you need an outfit for any event this is the place to go! read more

Rebekah was amazing and helped me find a dress for a wedding in December. The manager is also really nice and helpful. I always have a good experience when I shop here. read more

Blanca was amazing! My friend and I went in to try on a few dresses, and I ended up buying 5 :) She was a huge help! Blanca even tipped us off to a sale we weren't aware of. Thank you Blanca! read more

Windsor - Accessories Near Me - Canoga Park, California

Today, October 12 2019, I just had the best last minute shopping experience ever! I came into Windsor looking for a last-minute homecoming dress, day of, with only an hour prior to the dance. I was extremely stressed out and was looking for a good deal. I asked Blanca at the front desk where I could find a dress for a good price and that would look good on me and she picked out the perfect dress on the first try. She really Saved my butt on this fashion emergency. Rebekah was then Very funny and kind with me while I was checking out, I loved cracking jokes with her. Overall my experience at this Windsor location went so smoothly I just had to leave a review, I was amazed of the amazing service and the kind, knowledgable girls. -Jasmine Schwam read more

I had the most amazing experience today at Windsor Topanga mall. I was in n out of like 5 stores before I stopped in looking for a Valentine's Day fit. Blanca greeted me right away and she was beyond helpful. Literally helped me shop for 2 hours. She has a great sense of style, knew what I was looking for and knew what items were in the store to help me put together outfits. Her energy was amazing and she literally made my day. I left with 2 whole outfits and shoes!! She's great I recommend this store specifically because of her!!! Thanks Blanca read more

DO NOT COME HERE! Worst store in the mall. This place is a mess and they don't take care of the clothes in their store. So many things are snagged, dirty, and on the floor. The manager SULEYMA is SO RUDE! She does not know how to speak to customers. This store doesn't even deserve 1 star. You're better off at another Windsor location. ***i just went to the Northridge location and their customer service is so much better! Their store is neater, bigger, and has more choices. DON'T waste your time at the TOPANGA location! read more

I went in this store last Tuesday and the young lady with the piercings was so helpful and made my experience so much better! She helped my little sister find a dress and was so sweet to her, we will definitely be coming back soon! read more

After having a terrible experience at the windsor in NORTHRIDGE Mall, being discriminated against when simply trying to return or exchange a dress i called costomer service and was recommended to try a different store like the Topanga Mall, when coming here i received the most positive and helpful environment for an easy exchange or return with Michelle and another shorter curly haired girl that both problem solved together to best accommodate me with a return. Thank you ladies ! And thank you to the store manager (i believe) Blanca for being helpful ! read more

First time walking into a Windsor location and I was given PHENOMENAL customer service by Gisselle and Rebeka they helped me find an outfit to surprise my gf for our anniversary and she was more than happy with the dress and heels that I purchased for her . read more

I'm a little late with this review but I just wanted to quickly say thank you so much to the ladies who worked 8/25/19. Especially one who wore a striped dress I believe she was the manager but I'm not sure, she took charge . We had a scare in the mall about a possible shooter ( just a robbery) and they handled the situation very well & brought us to safety and just overall handled the situation very well. Thank you once again. read more

This store has very nice dresses and very resaneble prices Very helpful girls (shana) Thanks. For the help read more

The lady working the fitting room was very helpful. I ask her for her opinion on multiple outfits and she gave me honest answers. She helped me find outfits that worked for me and was patient. I felt that she had a positive attitude the whole time and i left with multiple items and a great experience. read more

Hey ladies why don't you do less talking more work... Went in around noon on Sunday (Sept 13th) If I needed a blouse from the top, i got it myself, if I needed a fitting room I had to go look for someone to open it. When I Got to the register they made me wait till their conversation was over until someone rang me up. I'll go elsewhere, the clothing in there is looking cheap anyway. read more

Blanca was absolutely amazing. She made sure the dresses I tried were to my liking and helped me order one online as well. She managed to take the time to help me and assisted other shoppers browsing in the store. It was a great experience , if I can give her a 6 star I would. read more

So, I feel like more people are more likely to go on Yelp and talk about something that pisses them off instead of actually saying something nice when it comes to shopping in malls. I can say that I have worked in retail, customer service and in the service industry for more than 15 years. Holding a retail job is extremely exhausting. You're on your feet all day, people are mad at you if your stock didn't come in (as if you have any control over that) people are pissed if someone is taking longer than average to check out (once again, your salesclerk has nothing to do with that)sometimes the lights, the music, the uncontrollable children running around in the store, while their mothers think you'll babysit their kids for them, the quota that's pushed by corporate and the "cattiness" from your co-workers can happen all to frequently and it kills your positive vibes. That being said, I had an awesome experience with the ladies that work at Windsor Topanga. I felt like my own personal version of "pretty woman" (without being an escort) while Blanca tried her hardest to get me in trendy and cute clothes. They kept coming in with different outfits for me to try. It was so sweet of them to really cater to everyone that was in there, yesterday. I was there for 2 hours! As far as what I experienced, those girls worked their butts off. I'm picky and I ended up buying a lot of what was suggested. That is some amazing customer service and props to all of them! Thanks again, ladies! I hope that you see this! read more

Brought sunglasses here and an hour after I walked out of the store the sunglasses broke!!! Will never come here again for their crappy quality! read more

Love this store but the girls working here have the worst attitude! Especially Rebekah I think that's her name ! The girl with the very long yellow nails ! No one is ever at the dressing rooms and when you go call someone they give you an attitude. 2 stars for the girl with the yellow dress on 8/5 @ 6 she was very nice read more

i found my dream dress here right before my birthday and i had such an amazing experience and the staff was amazing and helped me through the whole process. 10/10 read more

Worst horrible experience! The supervisor shouldn't even be a supervisor! She didn't care or take the time to help me! Worst store ever! Northridge is so much better and the one in Topanga is a higher end... with that staff, that's ridiculous!!!!! read more

Today I went in the Windsor at the Topanga Canyon Mall. I've never been, but I was kinda scared because it had some low reviews (the reviews are kinda old though) Anyway, I went in and I'm sure they have had management changes because that store is fabulous. It's clean and had great customer service. I was greeted upon entering by Karina I believe her name. As I walked around looking, Suelayma (I'm 1000% sure I misspelled that) came to check up and make sure I was finding all that I needed. She set me up with a room and gave me some really great advice on what to put together for a party I am attending. Thanks for the help! I know I'm gonna look & feel great :) read more

Super disappointed with my visit here today. The gal working there seemed to be having a bad day, as she was very cold and unfriendly when showing me to a dressing room, and didn't give me so much as a hello. I felt very unwelcome and uncomfortable to engage with her any further when I had questions. The dressing room floors were filthy, smelt like feet, and were covered in glitter. I felt horrible trying on long dresses as they would hit the floor and get covered in dust and glitter. I even got glitter all over my own clothes which is rather annoying. A good mop down of those dressing rooms is strongly needed. The dresses I looked at didn't have a good variety of sizes stocked. I only found one medium sized dress amongst the 7 dresses I tried on. I'm giving a second star because I've had good experiences at this location in the past. It's really disappointing to see the store being run like this. read more