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    Journeys

    4.2 (33 reviews)
    ModerateShoe Stores
    Closed 9:00 am - 9:00 pm

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    Janeth M.

    FABULOUS customer service! I took my daughters shoe shopping yesterday, Sat. 8/12/17. I usually go to this location because I've always experienced great customer service and the prices are fair. Yesterday's visit was no different. Brittney was the young lady who helped us out. We were there for about 45 minutes. Yes 45! When you have 2 teenage daughters they need to try on several shoes and sizes. Brittney was attentive and very patient. Thanks for the sock recommendation too! My daughters love those crazy loud socks. I'm so appreciative for her time and great customer service. I hope you are able to pass on the appreciation and gratitude to this location.

    David O.

    I gotta give these guys props for the service! Journeys is a shoe store on the first floor of the Topanga Westfield mall. We walked in there as they had a variety of Crocs on display and these shoes, being very comfortable, are favorites of people who work and stand all day like waitresses, chefs, etc. My wife, being a pastry chef, runs around a kitchen all day and was severely reprimanded for not owning a pair of crocs. In fact, they said that she'd be immediately terminated if she didn't buy a pair of crocs. They also said to her that her husband is delusional most of the time while writing his Yelp reviews. Suffice it to say, my wife needed a pair of crocs, so we walked into Journeys. The shoes that she needed (black crocs without all those odd looking holes) were not in stock. Sean, the sales clerk, was extremely helpful though and suggested that we have them order the shoes for us and ship them directly to us. All the while, he was friendly and helpful, a refreshing change in this day where Generation Why is always bitching and moaning about having to do this or that (How do you like 'em Slackers now, eh Boomers?) Anyway, their selection is pretty small since the shop isn't so big, but it was worth a Yelp because our shopping experience was very pleasant thanks to Sean and his helpfulness.

    Two right shoes.

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    9 years ago

    Favorite shoe store because of Jeff. Always makes sure to take care of me and indecisive needs.

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    7 years ago

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    10 years ago

    Was greeted with a big smile by a sales associate named Akil. He was very prompt and personable. Thank you for the great customer service

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    Review Highlights - Journeys

    When you have 2 teenage daughters they need to try on several shoes and sizes.

    Mentioned in 2 reviews

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    DSW Designer Shoe Warehouse - Love this for summer!

    DSW Designer Shoe Warehouse

    3.3(82 reviews)
    0.5 miCanoga Park
    $$

    Xandra was super helpful in helping us out!!! I was trying to find a gift for someone and we were…read moreable to find a pair of comfortable and stylish shoes to our liking and budget. The clearance area was worth a check, but I was disappointed to notice that the boxes weren't presentable due to the lids being cut through or raggedy, and some shoes even had scratches on them. I guess it's expected but even with clearance pricing, some shoes with the quality seem priced higher than they should. So do keep in mind! I think it's great if you want to keep the pair of shoes for yourself rather than to gift for sure. Buying from the regular merchandise section has organized and proper boxes by the way, so no problem with those - no public restrooms - unfortunately usually the sizes you see are all they have, but always worth to ask and see if they have any more in the back

    Made a drive out here on a Thursday evening, luckily I was able to get along the traffic as I came…read morefrom across the other side of the SFV but nonetheless, I made it. Upon arrival, the store itself was not packed and not crowded. I had an online order to pick up from here so I stood in the regular line and waited for someone to assist me. Staff were ok; a bit on the dry side, I didn't feel they made the experience any better. The process went well, they asked for my name and then handed me my shoes. I tried them on while still in the store, so as to avoid a trip if they didn't work out, but to my surprise, they fit just right so I went home happy! The adorable chunky loafers that I bought today were also on sale on the website so the value and comfort for these shoes was satisfying! My visit for picking up order: 4/5 Parking lot is huge and lots of space **No public bathroom and there's a sign posted as well**

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    DSW Designer Shoe Warehouse - Many choices! 2 floors.

    Many choices! 2 floors.

    DSW Designer Shoe Warehouse - Made it out here

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    Cousins 2023

    Soldout LA

    Soldout LA

    4.4(8 reviews)
    0.5 miWoodland Hills

    SoldOut LA Been coming here for a while now. The Gentlemen…read morethat work here are so nice and professional. They really know their stuff. They have amazing clothes, shoes, and designer items. They work well on giving you a deal and they are always super nice! I have to say I got quite a bit of new clothing items here like a supreme Skittles jacket, KAWS ,Labubu, and many more amazing items. You can also trade items which is fun. If you need something Stylish this is the place to go. I love coming here and this place is very well run! Gentlemen here are great :)

    I purchased a pair of "What The LA" Air Force 1s from this store, and from the beginning the…read moreexperience was frustrating. There was an option to meet with one of the employees closer to my area since the store itself is far from me, which sounded convenient at first. However, even after already paying for the shoes in full, I had to wait 5 days to pick them up because the employee would only meet on his own time. I was even willing to drive directly to the employee's house just to make the process easier, yet it still felt like I had to work around them despite already being a paying customer. I let that situation slide and decided to purchase another pair -- the CPFM Black Air Force 1s. The owner told me the shoes would be shipped out on Thursday so they could arrive by Friday. I specifically needed them for an event on Saturday, but didn't sweat it because he mentioned that the shoes would've been shipped Thursday and received next day. After payment was sent, I received no tracking number, no shipping confirmation, and no updates whatsoever. I reached out to the store's Instagram page (@soldout_la) asking for a refund because at that point I no longer wanted the shoes after being told they had supposedly shipped. Instead of helping me directly, the page redirected me to another Instagram account (@icecoldsneakers), even though both accounts appear to be run by the same person. I messaged that page immediately -- before the shoes were even shipped -- requesting a refund due to the lack of honesty and communication, and I never received a response. The biggest issue here is the customer service and lack of transparency. Once payment is received, communication becomes extremely poor. Customers are told items are being shipped when they clearly are not, and updates are nonexistent. As of writing this review, I still have not received tracking information or the shoes themselves. Overall, this was a very disappointing experience. I understand delays can happen, but being ignored, about shipping, and having to chase down basic communication is unacceptable when customers are spending serious money.

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    Soldout LA
    Soldout LA
    Soldout LA

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    Journeys - shoes - Updated May 2026

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