This J.Crew factory outlet was so clean and nice. They had such great bargains today. I love the…read morefit of their clothes and they had many colors to choose from the staff was great. I picked up an order and even bought an additional pair while I was there. Great value selection, and service.

Nice clean new store ! Good selections of clothing , spacious dressing rooms. will be going back…read morelater.

My girlfriend and I just had to take a moment to recognize Ashley at Torrid because she…read moreconsistently goes above and beyond every time we visit. Truly, customer service like hers is rare. From the second we walk in, Ashley makes us both feel so welcome and comfortable. She has such a great sense of style and always helps my girlfriend find outfits that not only look amazing but also boost her confidence. She really takes the time to listen, offer thoughtful suggestions, and never makes the experience feel rushed. What stands out the most is her genuine care and positive attitude. Ashley is patient, attentive, and always willing to go the extra mile--whether it's checking for sizes, putting together outfits, or giving honest feedback that you can trust. Because of Ashley, shopping at Torrid has become something we genuinely look forward to. She makes the entire experience fun, easy, and memorable. Torrid is lucky to have her, and we highly recommend asking for Ashley if you stop by--you'll be in great hands!

I love this Torrid. The staff always greet me as soon as I enter, they are very helpful, and…read morepolite. I like the selection of clothes from casual, to dress, to work. Everything a woman needs, lol. While I find regular priced items to be expensive, there is almost always some sort of sale or deal.

Ashlee helped me out in the luggage department as I am traveling to South America so I was unsure…read morewhich would pass LAX customs. Point is, Ashlee is a sweet young lady with a lot of patience and didn't mind my old self. She made my experience 10/10 at this location. Would come again!

First time at this Woodland Hills location and definitely will not be the last…read more After I left Jack in the Box on the 14th of this month, I walked in to this nicely organized, clean store that had a lot of personality. I was greeted by 2 employees. One by the name of Martha and the other one Ashley. Got there a little after 2:25pm. They both wanted to know how they could have helped me? I said I am just browsing for now, once I find out, I will let you know. They both smiled and walked away. Great asset to the company. As I was browsing, few things caught my eye and didn't need them, but liked and wanted them. Prices were very affordable and reasonable. Everything was well organized, and hanging on the racks. All items had their own prices. They also have a lot of designer items. Got myself nice white flat shoes, (small rhinestones all around), later as I was walking around, I noticed a cute, square, white color purse with lots of pockets inside and out, Liz Claiborne, with a nice long strap. It had a little wear and tear on the top & on the strap. The cashier gave me a 10% discount on it. I approached the accessories department, and saw this bulky, round color bracelet with small details on it. It was pretty dope and unique. A lady that was standing next to me said that's from India. I was like oh, ok. I also bought me 2 small perfumes, each for $25, and a lotion that was on sale for only $5.99. Saw this gorgeous black blouse that you can wear going out or just feeling groovy. Casual wear. As I was checking out, got thirsty, got me Sprite and water, also 2 M&Ms. Always have a sweet tooth. For a first time shopper, had a good experience. All that only cost me less than $150.00 including tax. Has a parking lot, not sure about restrooms. That's all I have to say until I return, when I am in the area. A lot of discounted items all around the store.. Thank you Ashley, Martha, management and of course Nordstrom Rack!!

I had a great experience at Vuori! The store has a great selection of high-quality clothing, and…read moreeverything is well organized and easy to shop. Olivia was especially outstanding. She was friendly, knowledgeable, and incredibly helpful without ever being pushy. She took the time to answer my questions, offered great recommendations, and made the whole shopping experience enjoyable. Excellent customer service and an awesome selection of clothing. I'll definitely be back and highly recommend this store to anyone looking for quality apparel and a great shopping experience!

I stopped in for my second time this weekend to attend a class hosted by Vuori and Hekmat Pilates…read more It was a full body mat Pilates class, after class we were invited to shop at the store with discounted prices and complementary lattes. Class was amazing! It was such a good workout and I love that this location is local to me. They have such a good selection of women's clothes as well. We did a little shopping and I will definitely be back attend another class!

A nice place to shop for clothes for babies and toddlers! The store was bright and clean and easy…read moreto navigate. I was surprised they didn't have carts with a baby seat in them, only the ones you roll behind you on the ground. I brought my son with me and I was banking on the fact I could just pop him in the cart so an easy shopping experience. I just assumed a children's store would have something like that so parents can shop with their kids. The quality of the clothing is nice, prices are kind of all over the place. They do have a sale section that has some gems in it and when I went they had a bunch of sales. Shoes are kind of limited and they only have toys for super small babies. I came in to get my son a couple outfits for the holidays and I was happy to walk out with a couple great options. The service here was just OK. The cashier was clearly Ill and coughing a ton but at least she was wearing a mask albeit, under her nose.

I am publicly documenting my egregious experience at this Carter's location, which involved…read morefabrication of return policies, refusal to honor a valid refund, and systemic failures in employee training and oversight. This is not merely about poor customer service--it is about Carter's corporate responsibility for deceptive and obstructive practices carried out by an employee who identified herself as the store manager and was acting as an agent of the corporation. 1. Fabricated Policies & Repeated Obstruction of a Valid Refund Carter's explicitly states on its official website and printed receipts that any new, non-worn items may be returned within 90 days of purchase. My return met every reasonable expectation of a valid return--the items were brand new, unworn, with all tags attached, and the return fell within the 90-day timeframe. Yet, I was subjected to three separate, baseless obstructions, demonstrating a clear intent to prevent a lawful refund: First Obstruction - Fabricated $200 Return Limit The employee falsely claimed that returns over $200 could not be processed, despite no such limitation appearing in Carter's official return policy or printed receipts. When I clarified that my return was only for approximately $130, she reluctantly proceeded, already demonstrating bad faith in handling valid returns. Second Obstruction - False Claim That I Had to Be "In the System" She then claimed that I could not process a return because I was not registered in Carter's system, an arbitrary and undisclosed requirement. No written policy supports this pre-registration mandate, nor was it disclosed at the time of purchase--a clear violation of California's Consumer Legal Remedies Act (CLRA) (Cal. Civ. Code § 1750 et seq.), which prohibits imposing return restrictions not disclosed at the time of sale. After collecting my personal information, she still refused the return, citing a third and final excuse. Third Obstruction - Refusal to Override a System Error & Fabrication of Additional Policy She then repeatedly stated, "The system won't take it, and I can't override that," without offering any corrective action or resolution. Retailers cannot enforce a return policy while simultaneously refusing to honor it due to internal system failures. Under California Civil Code § 2338, Carter's is fully liable for the wrongful acts of its employees performed within the course of employment. Problem-solving and policy enforcement are fundamental duties of a store manager--if she is unable or unwilling to perform them, she is unqualified for the role. 2. Improperly Shifting the Burden Onto the Consumer - Violating Consumer Rights Rather than acknowledging the issue and taking responsibility, she improperly placed the burden on me, stating that I must personally call customer service to resolve the issue. She explicitly stated, "That's not my problem. You should be the one taking action." This is legally impermissible under California Business & Professions Code § 17200 et seq., which prohibits businesses from imposing unreasonable burdens on consumers to access their rights. I presented a valid return within the allotted time. The items were brand new, unworn, with tags attached. I provided my information (when unlawfully required). Despite this, she attempted to place the entire burden on me, which would have: Forced me to waste time calling customer service for an issue entirely caused by Carter's system failure. Required me to return to the store again to yet another time attempt to rectify a purely internal malfunction issue. I will not be returning to the store after experiencing humiliation, emotional distress, and the outright violation of my consumer rights. This was not my obligation in the first place, and Carter's employee should have been fully aware of that. 3. At this point, this is no longer purely a question of monetary damages, as the refund amount is negligible compared to the blatant consumer law violations and the emotional distress caused. The real issue is Carter's failure to uphold consumer protection laws and the harm inflicted upon customers through outright misrepresentation of policies, humiliation, and undue procedural burdens. Carter's employs undertrained staff who clearly lack the necessary knowledge of corporate policies and consumer protection laws. These employees must be educated on the legal consequences of their words and actions, which are directly attributable to Carter's as a corporate entity. 4. This Issue May Be a Widespread Problem - Potential Class Action Liability It is highly likely that this employee has treated other customers the same way, particularly those unaware of their legal rights. Many consumers may have suffered financial harm, emotional distress, or undue procedural burdens as a result of similar misconduct and deceptive practices.

I stopped by this Levi store inside Topanga mall yesterday while my wife was shopping at other…read morestores. I was looking at their jeans to see if they have good baggy pants but didn't see any. I took a look at their shirts as well but the style just wasn't for me. A worker asked if I needed any assistance and I told her I was just browsing. I saw that they do some tailoring work here but it is pricey so be aware of that.

Very friendly staff. Great selection. Harper the in-house tailor is friendly, efficient and a great…read moreasset to the team. Thank you Harper ;)

Great store and great service. My son got his dad's hand me down leather ferragamo Barlett shoes…read moreand the rubber soles came off and got damaged. Went here to have it checked to see if they can repair it and they have standard prices to repair soles. We authorized and paid for the repair and it came back like new in about 3-4 weeks as promised. It was shipped directly so it's very convenient. If you buy luxury brands always check with the store as they will repair your authentic item for a fee.

I believe in the Brand! After the associate pulled up my profile, her attitude improved.read more

I don't typically review large retailers unless an experience motivates me. Today's visit at…read moreNordstrom Topanga did it. The End-of-Season sale was going on so we decided to browse. I'm usually a "leave me alone while I shop" kind of girl, but I do appreciate being acknowledged when walking in an area. Nordstrom does this well in a casual, non-overbearing way. In the Men's section, I found a couple nice pairs of AG jeans and shirt for the husband that I thought he should try on. As we approached the dressing room with another couple, two sales associates appeared to assist. Randy was ours. I sat on a small couch inside the dressing room. As my husband came out to show me the fit of each item, Randy would come in to check if we needed anything. As we exited the dressing room, he was there to take our items for purchase and put back the ones we didn't want. We browsed some more, then made our way back to the register -- Randy was right behind us. I didn't have my Nordstrom card with me. Randy walked me through the steps of securely accessing my account without the faintest sign of inconvenience. This young man was impressively knowledgeable, patient and friendly. He provided just the right amount of personal service.

I wanted to share a disappointing experience we had at Nordstrom Topanga. My wife and I waited more…read morethan 20 minutes just to receive our change after making a purchase. The sales associate said she was going to break the bill, but she never came back, and we were left standing there with no updates. After waiting for such a long time and getting frustrated, we asked someone to call her. Unfortunately, the associate was rude, and when her manager came over, she was cold, didn't apologize, and made us feel uncomfortable even though we were simply waiting for our change. We've always expected better customer service from Nordstrom, so this experience was really disappointing. I hope this feedback helps improve the customer experience in the future.