Came here to buy a gift for friends two year old and couldn't help but buy a cute dress for my…read moreseventh month old. This store is incredibly cute and they have lots of options. The two girls working were incredibly nice and helpful I. Showing us different options and cute options for when she gets older.

My daughter loves the store. We got some really cute tops for her. They have a really cute trendy…read moreclothes for girls and lots of accessories to choose from. The staff is super sweet and friendly and helpful.

A nice place to shop for clothes for babies and toddlers! The store was bright and clean and easy…read moreto navigate. I was surprised they didn't have carts with a baby seat in them, only the ones you roll behind you on the ground. I brought my son with me and I was banking on the fact I could just pop him in the cart so an easy shopping experience. I just assumed a children's store would have something like that so parents can shop with their kids. The quality of the clothing is nice, prices are kind of all over the place. They do have a sale section that has some gems in it and when I went they had a bunch of sales. Shoes are kind of limited and they only have toys for super small babies. I came in to get my son a couple outfits for the holidays and I was happy to walk out with a couple great options. The service here was just OK. The cashier was clearly Ill and coughing a ton but at least she was wearing a mask albeit, under her nose.

I am publicly documenting my egregious experience at this Carter's location, which involved…read morefabrication of return policies, refusal to honor a valid refund, and systemic failures in employee training and oversight. This is not merely about poor customer service--it is about Carter's corporate responsibility for deceptive and obstructive practices carried out by an employee who identified herself as the store manager and was acting as an agent of the corporation. 1. Fabricated Policies & Repeated Obstruction of a Valid Refund Carter's explicitly states on its official website and printed receipts that any new, non-worn items may be returned within 90 days of purchase. My return met every reasonable expectation of a valid return--the items were brand new, unworn, with all tags attached, and the return fell within the 90-day timeframe. Yet, I was subjected to three separate, baseless obstructions, demonstrating a clear intent to prevent a lawful refund: First Obstruction - Fabricated $200 Return Limit The employee falsely claimed that returns over $200 could not be processed, despite no such limitation appearing in Carter's official return policy or printed receipts. When I clarified that my return was only for approximately $130, she reluctantly proceeded, already demonstrating bad faith in handling valid returns. Second Obstruction - False Claim That I Had to Be "In the System" She then claimed that I could not process a return because I was not registered in Carter's system, an arbitrary and undisclosed requirement. No written policy supports this pre-registration mandate, nor was it disclosed at the time of purchase--a clear violation of California's Consumer Legal Remedies Act (CLRA) (Cal. Civ. Code § 1750 et seq.), which prohibits imposing return restrictions not disclosed at the time of sale. After collecting my personal information, she still refused the return, citing a third and final excuse. Third Obstruction - Refusal to Override a System Error & Fabrication of Additional Policy She then repeatedly stated, "The system won't take it, and I can't override that," without offering any corrective action or resolution. Retailers cannot enforce a return policy while simultaneously refusing to honor it due to internal system failures. Under California Civil Code § 2338, Carter's is fully liable for the wrongful acts of its employees performed within the course of employment. Problem-solving and policy enforcement are fundamental duties of a store manager--if she is unable or unwilling to perform them, she is unqualified for the role. 2. Improperly Shifting the Burden Onto the Consumer - Violating Consumer Rights Rather than acknowledging the issue and taking responsibility, she improperly placed the burden on me, stating that I must personally call customer service to resolve the issue. She explicitly stated, "That's not my problem. You should be the one taking action." This is legally impermissible under California Business & Professions Code § 17200 et seq., which prohibits businesses from imposing unreasonable burdens on consumers to access their rights. I presented a valid return within the allotted time. The items were brand new, unworn, with tags attached. I provided my information (when unlawfully required). Despite this, she attempted to place the entire burden on me, which would have: Forced me to waste time calling customer service for an issue entirely caused by Carter's system failure. Required me to return to the store again to yet another time attempt to rectify a purely internal malfunction issue. I will not be returning to the store after experiencing humiliation, emotional distress, and the outright violation of my consumer rights. This was not my obligation in the first place, and Carter's employee should have been fully aware of that. 3. At this point, this is no longer purely a question of monetary damages, as the refund amount is negligible compared to the blatant consumer law violations and the emotional distress caused. The real issue is Carter's failure to uphold consumer protection laws and the harm inflicted upon customers through outright misrepresentation of policies, humiliation, and undue procedural burdens. Carter's employs undertrained staff who clearly lack the necessary knowledge of corporate policies and consumer protection laws. These employees must be educated on the legal consequences of their words and actions, which are directly attributable to Carter's as a corporate entity. 4. This Issue May Be a Widespread Problem - Potential Class Action Liability It is highly likely that this employee has treated other customers the same way, particularly those unaware of their legal rights. Many consumers may have suffered financial harm, emotional distress, or undue procedural burdens as a result of similar misconduct and deceptive practices.

This was a definite place for my 16 year old's shopping spree list of must haves…read more The clothes are modern and very especially comfortable. Their service was esquisite as well. Felt like a win win situation to shop here.

Really disappointed with the customer service I received at Cotton On. I simply asked an employee…read moreif I could check the balance on a gift card. He told me that the only way to find out the balance was to actually purchase something with it. I thought that sounded ridiculous, so I called the store from inside the same store and another employee told me that yes, they can check the gift card balance without making a purchase. The frustrating part is that the first employee could have easily checked it or given me the correct information, but instead I had to call the store myself while literally standing inside the store just to get an answer. Mistakes happen, but giving incorrect information and making the customer do extra work instead of simply helping them is poor customer service. Hopefully management can address this with the staff so other customers don't have the same experience.

Janie and Jack is a perfect place to buy a beautiful clothing for babies / children …read more... The workers here are very friendly! The only thing is the prices here.... they are really high for kids clothing....

I'm sorry to give them a star, all due to the store manager. I love the clothes and I always buy…read moreonline and occasionally from a store. I came to return a few pieces I purchased online 2 days ago. The pieces were all in their original packages, never opened. I was returning because the package arrived very late and I did not need them anymore. The manager was on the register. When she heard I have a return, she said omg nooo, and started showing attitude!! I'm like what did I do to you? She kept nagging saying oh this hurts oh no!! I was going to purchase more stuff from store but with this strange behavior I decided to leave and never come back!

My wife and I stopped by this store inside the Westfield Topanga mall with our baby daughter to…read morelook at what they had for her. They have some cute dresses and also purse for baby girls here. The prices on the purse is on the mid level and the dresses are more on the pricer end. The lady working the store was very helpful and polite with us.

Extremely disappointing experience…read more This is supposed to be a luxury store for babies and newborn gifts, yet they showed zero compassion or flexibility in a very sensitive situation. A gift for a newborn was returned 24 hours late -- one single day -- because the new mother had just given birth and was unable to leave her home for nearly two weeks. Despite fully understanding the circumstances, the store refused any exchange or solution and hid strictly behind "policy," with no grace period and no human consideration whatsoever. If you are a new mother, recovering from childbirth, hospitalized, or simply unable to get out of the house in time -- be aware: this store will not care. Apparently, giving birth is not a valid reason to miss their 14-day deadline. This experience showed me that the brand does not support mothers or families in real life, only in marketing. I will never shop here again and would strongly advise others -- especially new parents -- to think twice before buying gifts here. Luxury prices, zero empathy.

Stopped into this store with my son this afternoon. The sales associate was so sweet! And they…read morepulled out one of the toys for my son to play with while I was shopping. They have a great selection of toys, and my son wanted to open and test out every toy in the building. They have great enrichment toys, not the flashy things you see at big box stores. Well-made quality items that will last and also engage your kiddos brain! Exactly what I was looking for when I walked in! Sounds like they'll be doing some renovating soon and getting even more inventory in. We will definitely be back!

This is the greatest store for children - they have the most unique things and PRE MADE gifts (or…read morethey'll make you one custom) for bday parties, baby showers, new mamas, pregnancy, back to school, postpartum, etc!!! They also will customize anything you buy FOR FREE

I stopped by this Abercrombie Kids inside Westfield Topanga Mall today while my wife was at a store…read moreacross looking at purses and jewelry. We are expecting a baby girl so I wanted to see what kind of cute clothing they had. They had some decent ones and I came right when the store open so there was no other guest there. A worker approach me and asked if I needed any help but I told her I was just browsing.

Everything in this store is SO COOL! From the amazing kids' clothes, to the books, the games, and…read moretoys they sell. Everything is curated in such an original and stylish way. The owner, Afton, is so helpful and nice - she designs all the clothes herself and is a mom of four. I swung by this past weekend and picked up a set for my five year old that has cat's from outer space on it - give me a break, so cool. If you need a unique gift for a birthday party, baby shower, or holiday, definitely check this place out. Blown away, 5 stars

So excited about this place! Coolest children's boutique in all of Los Angeles! Incredible, one of…read morea kind designs by a local clothing designer. So unique and beautiful. I picked up some crazy cool duds for the wee ones as well as some wooden puzzles and nightlights that I haven't seen anywhere else! So fun!

Today the antie's had to come in and save the day. Our niece need us to pick her up and take her to…read moredance class. What you don't have your dance bag with you . Well thank goodness there is a boutique right inside the dance studio. Be prepared for everything inside to be complete quality . Workout outfit $69 not bad. For all your dance needs come to twirl dance boutique five hearts Five leotards five stars!!

Bought a leotard and tights here and the service was great! I'll be back for sure. Cute place.read more

Everything from the service, the constant attention to the organization of the clothing on the…read morestores to the sales reps going above to assist us when we had to search for our receipt was stellar. We can't thank ELBA and Kristine enough for making us feel so special.

Fashion Nova is the worst company when it comes to their help center. They sent me a worned damaged…read moregarment and refuse to send me a replacement. Don't buy from them. I will never buy from them again. . They are horrible,they deserve a 0 rating but I had no choice but to put one