Jimmy was absolutely incredible! I came into to buy myself a push present. I shared my price point, advised I was looking for a ring and he was able to bring out a selection that not only was in line with my spending but also that had significant meaning. He was so kind and helpful. My mom ended up also getting a matching set with me. He also didn't feel pushy with the sale which I appreciated. All in all, it was a wonderful experience and I will be sure to reach out to Jimmy for my next Tiffany needs. read more

Tiffany & Co - Jewelry Near Me - Pasadena, California

Stopped by Tiffany & Co yesterday to look for a new wedding band, and I was greeted with the best client advisor I could ask for. I usually tend to have bad experiences at Tiffany's (Glendale & NorthPark Dallas) since a lot of sales associates are rude or think they are better than you which I don't really like especially if you're spending so much with them. Jimmy N. was the absolute best, he was relatable and he was never pushy. He was also super easy to talk to as well which made my shopping experience even better. He allowed me to try on all the options of rings I could think of in order for me to find the perfect one. If you ever stop by this Tiffany's ask for Jimmy, he's the best! read more

Tiffany & Co - Jewelry Near Me - Pasadena, California

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An absolutely flawless first experience at Tiffany & Co.! I came in on July 3rd for a jewelry cleaning, and Jimmy provided some of the best customer service I have ever experienced. Not only did he make our silver necklace look brand new in just 20 minutes, but he also made us feel like family from the moment we walked in. He pulled out our chairs, offered us water, and gave us great tips on jewelry care. Afterward, Jimmy went above and beyond by curating a personalized selection of pieces for us to try on and sharing the beautiful history and philosophy behind the Tiffany name. Thank you, Jimmy, for your genuine warmth, knowledge, and hospitality. You've officially earned lifetime customers! read more

What can I say about this place whenever you buy a gift or you're receive a gift that comes in a turquoise box it just makes you feel like you have received something special they have variety of items but some of the not as pricey items they do not showcase you have to ask somebody and they usually have it in the back and they will bring it out it is not one of the fancier Tiffany locations but it's located conveniently in Pasadena so you don't have to drive all out to Orange County or other places that are much farther away and parking is kind of convenient there are nearby parking structures within short walking distance read more

Tiffany & Co - Jewelry Near Me - Pasadena, California

I had some jewelry I desperately needed cleaned and couldn't find an appointment in my area. So I resorted to making the appointment at the Pasadena location. What I didn't realize was that it was an appointment just to drop off the jewelry and make a payment ahead of time. This was massively inconvenient for me because I didn't anticipate having to drive all the way back to retrieve the piece. I have never had to drive so far and required to make an appointment for a simple cleaning only to be told that it needs to be dropped off for a later pickup. It was a Saturday afternoon and the store had ZERO customers. Like I was literally the only customer there. The times I have had cleaning done for my pieces never took more than 15 minutes at most for it to come out sparkling. Not warranting this sort of I have to return in 48-72hrs because it requires THAT much time for servicing. And on top of that, they now charge $20 for this garbage service. So I didn't hear back from the store even after 72hrs since dropping the item off. I ended up calling them myself to follow up. I was told they supposedly called my number but they were unable to get through. I had Brianna verify my number and they did have the correct numbers. I checked my call log but never received a single missed call from them. What really irritated me was that the stupid necklace was ready for pickup since Sunday. Literally the day after. Yeah no kidding.....as the piece doesn't require much effort to clean it. I had no time to drive all the way to Pasadena just to pick up the items until the following weekend. The interaction I had with the female associate made me hate Pasadena anything. I arrived at 10am and the she was very unfriendly and extremely condescending. The manner in which she verified my ID, number, my email address, and the kind of item I was there to pick it up was curt, brusque, and rude about it. Tiffany's used to have much better customer service and aftercare service. My experience at Pasadena all but solidified my sentiment of not wanting to ever buy another piece from them again. It's too bad because I was actually willing to purchase a piece or two I had been browsing while waiting. Way to miss out on a $6000-$10000 sale first thing in the morning! That's what you get for not being nice! read more

Tiffany & Co - Jewelry Near Me - Pasadena, California

Diamonds are allegedly a girls best friend, but let me say this, service is more important to this girl. My last visit made me want to walk out, club a baby seal, and shop online. When I go into Tiffany, I want to be acknowledged. When I stare at cases with Tiffany jewelry inches from my nose like a fat kid's face pressed against the donut shop window, I want an employee to approach me. Yes, please show me something... especially when mamma's birthday is a week away. For the other times I've visited and purchased items, I'll give Tiffany a one star bump, but begrudgingly. Mamma's getting Bvlgari this year. read more

Hands down, I had the best shopping experience with Hailey. She is wonderful! She started me off with the most amazing cup of coffee while I shopped for a birthday gift for my goddaughter. We picked out the perfect gift and my goddaughter was elated to see a Tiffany bag with that signature blue box waiting for her next to her birthday cake. The price was affordable and the shopping experience was top notch. Hailey even followed up with me to ensure my goddaughter loved her gift. I definitely will be coming back and highly recommend asking for Hailey! read more

Tiffany & Co - Coffee - Jewelry Near Me - Pasadena, California

It's starting to become my own tradition to visit Tiffany & Co. in Pasadena once a year, especially in June/July. I called a day before my visit to reserve a necklace. I always call to check if there is inventory on the item I'm looking to purchase. To my surprise during my visit, Hailey Z. was there and she has been helping me with all my purchases since 2022. I absolutely enjoyed her company and service. Hailey remembers all the pieces I purchased and I can't praise her enough for her knowledge and kindness toward my mom and me. I always ask to try on pieces that I intend to buy the next time I visit to make sure I truly love these pieces in person, not just from seeing them on the website. Thank you again for helping me with a gift for a friend and for myself. I hope to always see Hailey for my future visits! read more

The Pasadena store has been my family's go to store since moving here for NYC over a decade ago. It's obviously much smaller than the flagship NYC store but still provides the exceptional service one expects from the brand. I've loved everything my husband has purchased for me from here and plan to pass them down to my daughter. We recently visited to pick up a special gift for her special upcoming birthday and they helped us from start to finish. There was a small issue with the engraving due to the machine experiencing a problem and without hesitation they pulled a new necklace and re-engraved it for us. Love this level of service. Would not hesitate to continue coming here for that priceless gift to past generations to come. read more

Diamonds are a girl's best friend or in this case Client Advisor Jimmy. I procured a piece three years ago and the key ring bent out of shape. Sent it in to maybe get it declared defective but no luck. I was not banking on it. Anyways, Jimmy made small talk and really made me feel welcome at Tiffany's. Jimmy is the best and we had many pleasant conversations. When I decide to the pull the trigger, he knows which piece I have been eyeing. TTYL Jimmy read more

Tiffany & Co - Jewelry Near Me - Pasadena, California

Last year, my husband purchased a necklace and big bead bracelet. After 1 year, the heart charm fell off because of the very thin silver holding it onto the bracelet. I hardly wore it and the weight of the heart wore the thin silver. Crap jewelry coming from Tiffany's! This is the 3rd piece that breaks and repairs are ridiculous! Crap crap crap coming from a reputable jeweler. read more

I made an appointment to have a cleaning, went into the store and was told it would take 24-48 hours. Then, they made me fill out all my information - what was the point of making an appointment? Double work. I called to check on the status of my cleaning and they could not find my order. Was put on hold and they said it may have been getting cleaned at the moment, would give me a call back. They called back (later than they said they would) and said my necklace was ready for pick up. Went to pick up and my necklace looks the same as when I dropped it off. Even if the necklace was being cleaned, they should have something in the system that shows they have it? They had to verify my name a few times item that was being cleaned. Makes it seem like they neglected/lost the order read more

To quickly summarize: I came near Christmas and it was somewhat busy. I wasn't greeted or asked if I needed assistance for like 15 minutes but eventually when an SA got to me, she was very nice, patient, and helpful. My gift looked nicely packaged and I was informed if the recipient didn't like the gift, I had plenty of time to return or exchange, or they could do it themselves which was nice. Other random experience: I also needed to use the restroom and was pointed the way. Well kept and nice decor. It would've been 5 stars if my presence was acknowledged earlier. I understand that customers (myself included), don't like SA coming up and bothering/pressuring us when we're browsing but even if busy, an acknowledgement and some kind of quick/simple gesture or check up would be nice. It was busy so I'm kind of mixed about the 4 stars as they could have just been so busy and preoccupied that they didn't notice me, but also seeing some SAs (maybe they were security?) roam without any hello or I'll be with you in a few minutes made it felt like I didn't belong there which made me feel awkward initially and wasted a bit of my time when I wanted to get a few other todos done read more

Every single step of buying our wedding rings has been exceptional, classy, kind, professional and stylish! We did not buy expensive rings by many standards and they still treated us exactly as if we did in every way! They have the best staff, the best warranty and exchange policies, and every single thing they do is classy. From the hardbound certificates of authenticity even down to the paper they print on is next level. read more

This is a nice store and good location. There is a public parking structure across the street on the same block. The store itself is very large and (of course) lovely. We were greeted right away and helped (it was a Friday afternoon, so it wasn't very busy). The item we wanted to see was not on display - my husband showed the helper a picture from the website and she pulled it from their cabinet. So just because you don't see it on display doesn't' mean they might not have it! (I think the website DID show they had them in stock at the store). The person helping us was great and gave good advise on which size to obtain. We were provided with champagne/water and overall, a good experience. Aside from the damage to our wallets. LOL read more

Some say Diamonds are a girl's best friend. Mine is Tiffany's. It's also my gift of choice for a special occasion. In the past I used to have to make a trip out to Beverly Hills but since they opened a location in Old Town Pasadena it's more convenient to come here. I recently stopped by to get a gift for a friend's wedding. The security guard warmly greeted me when I arrived. I walked over to the back area. There were two associates assisting other customers. Yuan acknowledged my presence and informed me she would be with me shortly. When it was my turn, she gave me her full attention. I told her what I was looking for and she checked to see if they had it in stock. She informed me that they did not, but she could order it and have it shipped to the store for pick up. I told her that was fine, and she proceeded to process the order. She gave me my receipt, an ETA for delivery, and told me I would receive an e-mail when the order was in. A few days later I received the e-mail notifying me that my gift was ready for pick up. When I returned to the store, I received a friendly greeting by the security guard. The associate in the front asked if she could help me and I told her I was there for a pick-up. She told me she would let someone know and that I could wait at the table in the back area. Soon after another gal came out to assist. I showed her my e-mail confirmation, gave her my receipt, and she went back to get my order. She was also very friendly and helpful. On my way out everyone said "Good-bye" and "Have a nice day." You can also order from the company website. However, all my mail goes to my box at the UPS store and their policy is to only ship to a residence or work location to ensure you receive your item. I don't mind coming to the store. I love sampling the perfumes, seeing all the glamorous jewelry, and creating a fantasy wish list in my head. They even carry luxury items for your pet! Tip: Free 90 min parking in the lot across the street on De Lacey Ave. read more

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The store is smaller than the one in Beverly Hills but the staff and service are exceptional. We got to meet Laure, the new manager that came three months ago straight from Paris. She expertly explained the arguments that would justify a tiffany purchase including quality and service. Still, the price difference for similar items was quite steep and mandates a careful review of other stores. read more

I've been going to this store for years and bought many necklaces as gifts with engraving. They are so accommodating and sweet. They truly do go above and beyond. The most recent was when I went to buy a necklace for a friend and they were able to engrave it that day in store! They have a great selection in stock and the products are beautiful. read more

Tiffany & Co - Engraved necklace for my niece - Jewelry Near Me - Pasadena, California

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The Pasadena location holds a special place in my heart as our ring sets came from here. My husband sat here 5 years ago to choose the perfect engagement ring to propose to me. Today we came in to get our rings and my necklace cleaned. Everyone is so nice but NOHELY went above and beyond for us. I expected a 2 day turn around for my necklace that was very tarnished but she did her magic and had us out the door within 10 minutes. The amazing customer service here just made me love this store even more! read more

Tiffany & Co - Jewelry Near Me - Pasadena, California

I drove 40 miles to this store to make a purchase to an item I had been told by the 800 number to be only available at this store. I arrived at this store and upon being greeted, proceeded to describe the item I desired. Unfortunately, the sales person took little to no time to tell me that the item I was seeking was not available at the store and almost instantly proceeded to get me to consider other items instead for purchase. UNACCEPTABLE! Clearly she missed the point that I had travelled so far for particular item and the last thing that I needed was for someone to to think that I was willing to settle for something different. I was so disappointed. She offered no relevant solutions (i.e. maybe I can find it at a different store and ship it to you???) instead of trying to sell me something I didn't want. Needless to say, I don't blame Tiffany&Co. I blame poor customer service. p.s. I went home and found what I wanted from your store on-line! read more

Tiffany & Co - Yes, it was available on-line. Thank you very much! - Jewelry Near Me - Pasadena, California

I was so sad to hear Tiffany & Co in the Westfield Mall Century City is no longer offering complimentary silver cleaning for Tiffany silver but is now charging $20 per item. What a poor business decision. Instead of walking through the store shopping while my silver was being cleaned I walked out of the store shocked! read more

I expected more from Tiffany's and had the worst service. Took it to the South Coast Plaza location to get my bracelet made smaller. After 3 weeks called to see if it was back yet, and after being transferred to several times, nobody was able to find my bracelet. Today I was finally able to find the bracelet that apparently came in last week on 7/2 (it was actually the day I called looking for it). I never received notification and they blamed ME????? I verified all my information when I dropped off the bracelet including verification of my current email address. Talk is cheap! read more

Service is always top notch at Tiffany. Thank you Jimmy for showing us all the pieces we requested so that we could settle on the bracelet we purchased. Will be back to this location in the future. read more

I came to this location due to it was close to My home. Everything was perfect . Except I couldn't get my necklace engraved , you to have it send from New York . Totally inconvenient Customer service Was great . Everything else was good read more

Tiffany & Co - Love the case - Jewelry Near Me - Pasadena, California

I always wanted to try on a Tiffany diamond. I went in yesterday to dream and play dress up. Jimmy helped me, he never made me feel excluded although he knew I couldn't afford a Tiffany ring. He was very knowledgeable about the cuts and encouraged me to try on the rings I was inquiring . He gave me the Tiffany experience I dreamed of having from the Hollywood movies. I hope one day when I win the lottery I can walk through those doors, purchasing a Tiffany diamond from Jimmy. Thank you for making me feel special, beautiful diamonds. read more

Tiffany & Co - Jewelry Near Me - Pasadena, California

I tried to exchange a birthday present a few months after & they rejected it citing corporate policy & needed to get authorization from HQ in NY which I needed to call to obtain. I've been a long time buyer of Tiffany products & never heard of such policy. I went to Century City & no ?'s asked. Will be posting a + review for CC. read more

Love this location in Pasadena. I have been coming here for over 15 years and always had a great experience. Staff is friendly and helpful. I have purchased many gifts over the years for my family and friends as well as for me. They have always made great recommendations within my budget. Today I stopped by to get my pearl necklace serviced and again had a great experience with customer service. read more

I visited Tiffany today Sunday Jan. 22, to make a purchase of 2 items. Not once was I approached by an associate to see if i needed assistance. I approached 3 associates and all three acted as if they did not hear me. The fourth associate I approached said she could probably help me after she was done with her customer. Not until i was frustrated and ready to leave did an associate offer to help me. I will not be visiting this location. I would rather make the drive to South Coast Plaza location. The associate's at South Coast are always attentive as soon as you walk through the door. I left The Pasadena Location humiliated and disappointed. read more

First time coming in to this location and I had a very pleasant experience. Parking was very convenient at the De Lacey garage and Tiffany's is right around the corner. The nice gentleman at the door saw me as I was approaching the store and he immediately helped me open the door. As soon as I walked in, I was immediately greeted. Sales associate Zhao asked me if she could helped me with anything. I let her know what I was looking for and she immediately tooled me to the display area. She presented the items I was looking for and after inspecting them, I proceeded with the purchase. She immediately checked me out and I was done in no time. The whole process was seamless and everyone I encountered was friendly and cordial. I would definitely come back to this location. Not only is parking convenient but all the stores I tend to shop at are all within walking distance! read more

Super sweet and helpful! I came here literally in pj's to pick up a quick gift and they were so sweet, helpful and fast! I love this location will defy come back again. read more

Went in today to purchase earrings and a bracelet. Unfortunately the purchase didn't happen. I could not get an associate to assist me, it was as if I didn't exist. It wasn't until my friends asked if i was going to purchase anything and i shared my experience that an associate who was nearby ask if i needed help. I let the associate know that i was planning on purchasing something but after that experience decided not to. So sad that i was unable to make my purchases due to a lack of customer service and professionalism . read more

friendly clean atmosphere. Sales associate, ( can't recall her name) was very helpful and shared her thoughts when I asked how the item looked. read more

Tiffany & Co - Tiffany's - Jewelry Near Me - Pasadena, California

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We came in Sunday, after checking out several stores. We were checking out & buying a ring for my mother. After 10 minutes of being in the store. Loud sirens & whistles were blown, a crowd of protesters came in protesting animal rights. For whatever reason they targeted Tiffany's. Taking photos/videos of us & our infant son. We ran to the bathroom. Several of the employees (very sweet girls) were checking on us, they profusely apologized, as if it had anything to do with them! They should have not been apologizing. They were swift about getting all of the customers out of the emergency exit, thankfully. The protest continued. Thankfully we were able to get what we bought, the girls as I said were extremely sweet. We will be back for all our Tiffany needs. I hope the employees get some good rest. I am sorry for you guys! Thanks! read more

Tiffany & Co - Sweet Miss Hepburn. - Jewelry Near Me - Pasadena, California

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My now-fiancé and I decided we would get our engagement ring from Tiffany's, and we did. We went about 3 weeks before purchasing to scope out their designs and see if it was anything we wanted. I generally like simple designs so all of their classics were appealing. It was a hot Saturday afternoon and we had been trudging around outside for a little bit. Dressed like bums and mildly sweaty, we wandered into Tiffany's and tried to avoid all of their sales associates because we just wanted to look around. There were already a few couples huddled by the engagement ring counter and we stood a little off to the side pretending to look at the other jewelry. One of the associates, Kyle, came over and asked us if there was anything he could help us with. He was very friendly and when we admitted we knew nothing about jewelry or diamonds, he proceeded to tell us about Tiffany's philosophy as well as the importance of the 4 C's. He also showed us a few rings in the Tiffany setting and Novo setting until we told him we had a good idea of what we wanted, and would be back. Finally we did, and I looked around for Kyle (apparently he was there and I missed him) and another associate, Joyce, came over to help us. We were still dressed fairly bummy (t-shirt and Nikes, no makeup!) and didn't really have issues with being ignored or blown off. She was extremely friendly off the bat and immediately grabbed Novo rings in a few different sizes for us to try. I told her we wanted something a little more modest (.5 ct) since I don't really wear jewelry, but my fiancé said we would look at slightly bigger diamonds (1ct+) too. Both of us are shy and clueless and Joyce's bubbly, albeit over the top, personality really helped us relax and fully enjoy the buying experience. Looking at some of the other reviews, I can see how her personality can be construed as patronizing or blunt, but from my experiences with certain Chinese folks, this is totally normal behavior. At least to me, it isn't offensive and I'm not sensitive to it. In the end we decided on a 1.11ct Tiffany Harmony engagement ring for about $22k after tax. Didn't feel pressured to buy a certain one and she didn't try to up sell us even bigger diamonds. She helped us double check our sizes for wedding bands (we'll be back to buy them!) as well as sent my ring out for resizing. She informed us that it would take 1-2 weeks and I told her I absolutely had to have it in 1, and she made it happen - purchased Saturday, picked up Friday evening. Provided chilled water both times we showed up, everything was wrapped beautifully, given cleaning/maintenance tips, told about their guarantee, their swap policy if I wanted a bigger diamond later on, lifetime cleaning, what to do and not to do with the ring, and if there are any issues to come back and ask for her. I was a little worried the ring might be too loose at it's loosest point, and Joyce said she would make sure I could get it resized again at no cost. Later on, I wanted some of the paperwork for the ring and she immediately sent it to me over text. We were also sent a thank you note via mail. I don't find most of their staff to be extraordinarily friendly, but at the same time, fake friendliness is more uncomfortable to me than casual indifference (like yahhh I know you're trying to sell me something, I get it). It's easy to tell many people walk into Tiffany's expecting to be treated like a king or queen, especially if they are planning on buying something, and are disappointed when they aren't and the resentment shows. If you don't expect this, most of the time you won't be disappointed. Bad service is bad service, i.e. being ignored, or flat out treated rudely, but not every comment and gesture needs to be taken as such. So many reviews run along the lines of - weren't "friendly" enough I'm never coming back! Sheesh. Had worse service at another store when we bought my watch when the SA wouldn't stop following us around even though I'm sure it was her job to do so. read more

Be aware !! They will try to do their best not to return your item even if you are within your 30 days!!! They do not stand by their product. I got a charm, never wore it any trued to return with the receipt within 30 days. They refused it because there was a scratch . What happened with stand by your product ? Meantime I met a guy who try to have them fix a pice where the blue lacquer came off. Again they would not do it. Oh well I want be shopping here for sure anymore. read more

Horrible customer service, they sell you things that they don't have in stock and then take 7-14 days to refund you the money

Customer service review. The jewelry is okay, however the customer service really has some serious issues and needs training. I will agree with other reviews that all the people the work at the Pasadena location have this air about them that they are better than you. First visit, The security guard was very dismissive of any question you might have. Had a look on his face like he didn't want to be there. There was a line (COVID I get it) it was my turn to go inside before I could even step into the store I was stopped and a sales person asked what I wanted..." I want to spend money" what do they think I want?! I mentioned that there was a ring I wanted I know what it looks like, I saw it online so I was helped, long story short they didn't have the ring so I had to order it and have it delivered. The sale girl inputted my information incorrectly, I never got tracking number, had to call in. Then come to find out she inputted my address wrong as well! Delivery couldn't be done until I fixed the issue with fedex. A few days later - second visit. Yelp shows closing time at 7pm, I got there on at 6:05. All the barriers are closed, (same security guard) I asked him if they were closed, he nodded his head yes. So I said Yelp shows that this store is open until 7pm, he nodded no... USE YOUR WORDS. This is very rude you can't spare a second to answer a paying customers question? There needs to be a serious over view of the personnel in this location, serious retraining in customer service. If you want to spend a few hundred and be treated like trash by all means, they are waiting for you. read more

Tiffany & Co - Yelp company information - Jewelry Near Me - Pasadena, California

Service is still very good at this location and the wait times are far shorter than the west LA ones. You can expect classic jewelry designs that endure the test of time. Yes this jewelry depreciates so this is no investment but most are happy to receive a white ribbon wrapped Tiffany blue box. They are particularly good at clean design diamond and white gold jewelry pieces. read more

It's the BLING BLING that every girl craves. The staff are quite friendly but I feel they are slightly pushy for a sale and if your only looking for silver they can careless if your there. It's the Gold and Platinum they are wanting you to buy. Granted Silver has gone way up in price. I've always liked their designs but now a days downtown LA is looking more of a bargain then you'll ever get at Tiffany's. I came here to polish my ring and they stated I needed it to be sent out which I don't understand. I could have sworn the one in Costa Mesa cleaned it several years back. Don't bring the misses or you'll wish you never walked in here. In this economy I dunno! Time for a revamp! read more

Tiffany employees literally have no respect for you unless you "look like you have money" to them. I am a young 18 year old girl and walked in the other day to look at a necklace that I've been eyeing for sometime. At the door I was approached by a lady who basically asked me what I'm doing there. At first I said I just wanted to look around (didn't know that was a crime) until I was greeted with awkward silence and I had to specifically say what I wanted to look at for her to let me in. Like really ?? She also just had that look on her face when people are judging you. I don't know if their brains are all scrambled but just bc I'm not dressed in diamonds doesn't mean I can't afford something from this store :)! Once I get in the store I am greeted by this older lady who helps me find the item that I'm looking for. They only had the bracelet version of what I was looking for so I didn't end up getting anything. I then preceded to walk around the store to simply look at the other items and she says " you have to tell me where you're going because I need to follow you" ummm??? Ok??? Why ? I was annoyed at this point and was glad to leave the store. Here's a tip Tiffany's: maybe people will actually buy something from this store once you start having respect for them. Especially towards the younger people ! Just bc we're young doesn't mean we can't afford it. Stop parading around like you guys are better than everyone else just bc you work at a "high end" store. Oh and plz try and hide your judgmental looks better bc I can still see them through your mask :) ! Take a class in customer service. McDonald's has better. Thanks read more