Michael was amazing! Gave me a good deal on a 2021 submariner! Will be coming back! First time here and was able to buy a watch I've been looking for everywhere! Great variety! read more

Valia's Jewelers - Jewelry Near Me - Pasadena, California

Best service in Pasadena. Lovely collection of both traditional, non- traditional and estate jewelry and watches. We love dealing with Michael and his family! We moved away to Ohio after our house burned but I bring my jewelry back when I visit if I need repairs, or just to browse and say hello. read more

This place is great! I dropped my ring off on a Tuesday and they were able to get it to me sooner rather than later it's so beautiful and I can tell they took such good care of it! Will be back in the future for sure! read more

Valia's Jewelers - Before cleaning and resizing - Jewelry Near Me - Pasadena, California

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Incredibly disrespectful!! Over the past few months I've gone to this place multiple times to get my bracelet serviced. All I asked was for polish on my sterling silver bracelet. The first time I went, they did it for free, which was incredible. The second time I went months later thinking I would be greeted with the same customer service and I wasn't. They then said it would charge me $10 which is fine, I paid. The final time I go to this place they tell me they're going to charge me $20 and it won't be done until tomorrow with a snarky attitude to try to discourage me. I know people who collect watches and i work with many high net worth individuals. I was planning on recommending this place to friends and family friends. but if you read reviews from others, they clearly don't value customers. They clearly have a bias depending on who walks into this store. Incredibly disrespectful. The worst part is, it takes five minutes to put the bracelet into the machine to polish. These clowns act like it takes all day when the entire store is empty. Additionally charging people different prices is just messed up. Other reviews detail awful craftsmanship(Rolex maintenance errors), and awful communication. I wouldn't spend $25 here let alone spend thousands of dollars on a memorable watch. I shouldn't have to be wearing a 5k watch just for you to treat me like a human being. read more

Michael and his family have been in business for decades. He is congenial, capable, honest, and reasonably priced. I highly recommend Valia Jewelers. read more

I had a remarkable experience at Valia's Jewelers. It is family owned and the caring, friendly team is so helpful and professional. They did an impeccable job cleaning and resizing my heirloom engagement ring to bring it back to life. The turnaround was fast without compromising expert detail. I highly recommend visiting Valia's if you are looking to acquire new jewelry or have your existing pieces restore. read more

Found this amazing family run jeweler and watch service while waiting at a restaurant next door. They serviced my vintage Rolex submariner and did an amazing job. They only did the necessary repair and didn't push for a complete service since my watch didn't need it. They are very honest which is rare nowadays. Thank you Michael and family. read more

Valia's Jewelers - My watch that was repaired. - Jewelry Near Me - Pasadena, California

After the Eaton Fire took our home, I had the idea to ask if Valia's owner Michael could make a custom gold pendant of the footprint from the architectural plan of our house for my architect daughter who lost her childhood home and the inspiration for her career.... Michael made the design process easy and made several templates for me to compare and his wife and he both provided input on the final design choice. I just presented it to my very design detail sensitive daughter and she loved it. This jewelry family understand the meaning of this gift as they also lost their home and fortune to the terrible Altadena wildfires, yet they offered to clean/restore fire victims' damaged jewelry ! so we all can help them back by bringing them our business. read more

I have been a customer of Valia's Jewelers for over 20 years, purchasing beautiful pieces of jewelry as well as engraved gifts. I have also had various repairs done & their work is impeccable. Carole Cota Gelfuso read more

I have been coming here for the past few years and won't be coming back any longer. The bench jeweler does great work and I've rarely had complaints but their communication is AWFUL. I have given them grace many times, not mentioning how they all contradict each other and give different pricing for the same project or tell me one price and then change it later when they charge me. They're a family business and I wanted to support because I also live in the area. Coming here has turned into a stressful experience because none of them know how to properly communicate. I feel really disappointed with how they handled things this time though and it seems like I had to pay the price $$ for their mistakes because they don't like to own up to it. When I try to speak up and hold them accountable I'm met with frustration but it shouldn't be directed towards me it should be towards how things are handled here. Unfortunately will be looking for somewhere new. read more

We brought in several fire-damaged pieces that we had salvaged from our destroyed home and they cleaned them up brilliantly. We were amazed by their work and so touched by their kindness and empathy. I unreservedly recommend Valia's! read more

This place always comes correct with my jewelry. I've had a few pieces custom made for me. They've provided high quality custom jewerly for competitive prices. read more

Michael, the owner, had great ideas for turing an old fob chain into a necklace. He suggested adding another chain to it for a more interesting look and to save some money instead of adding more links to match the current gorgeous chunky chain. If you're looking for a nice chain necklace this is a great place to go! read more

I brought my wedding ring in to be re-sized due to an arthritic knuckle. The gentleman who greeted me offered professional and accurate guidance in determining the new sizing to ensure that the ring would go over the knuckle, but not move wildly on the finger above the knuckle. My wedding ring was resized beautifully, and the price was very reasonable! At the same time, I brought my husband's watch in for a new battery. Valia's had both the ring and watch ready within a day. On another note, the jewelry displayed in the store is beautiful. When I admired some earrings that looked like a pair I used to have (one of the pair was lost), I was told that they can even make an earring to match the one I lost. Valia's is my go-to jewelry repair shop... and it's also a great place to buy new jewelry. read more

What a lovely experience! I brought in 2 rings and a watch, all to be sized up. The store was beautiful, with many different jewelry options all in pristine display cases. The gentleman who helped me was thorough and kind, and my pieces were ready in just a few days. They're all perfectly sized and cleaned. I'll definitely be returning for any and all of my jewelry needs! read more

Michael and his team are fantastic. I needed an unconventional men's wedding band (that's not re-sizable) re-sized, and he was able to provide me with a couple good options for achieving what I needed. The ring now fits me perfectly and looks amazing. Thanks Michael! I'll be bringing my business here from now on. read more

I needed watch engraving on short notice and it was done perfectly and on time. Very good and friendly service.

I am very happy with my engagement ring. My diamond is so beautiful and was reasonably priced. They were very helpful and patient with me. We will be back for our wedding bands soon. read more

Thank you for your kind note of apology. I really appreciate it. Very sorry to hear about your medical issue. Hope you're feeling much better. read more

I'm so happy I found my FAVORITE jewelry store for fixing my watch, shortening a bracelet, shining my jewelry and so much more. They have AMAZING jewelry you can purchase also. Customer service is outstanding and they treat you like family. They have me for life! Thank you Michael and staff! You guys are the BEST!!!! Stella read more

Came in to have a necklace repaired. The gentleman examined it carefully, then quoted fair prices for a simple repair he could do immediately, or a more complex one that would require me to leave it. I chose the simple option, he did the work, and voilà! I'm wearing my beloved necklace again. Professional, courteous, and sensibly priced. read more

I really wish I could write a positive review; I remember this jeweler when he worked at a large fine jewelry store in Pasadena (long closed). When he first opened Valia's, the service (watch batteries, ring sizing) was reasonable and good. After some time, I took them a charm bracelet that needed several charms attached and I was completely ripped off. I trusted Valia's pricing instead of comparison shopping, only to find afterwards that I could have had the same work done at literally a fraction of the price (by a reputable jeweler, not some jewel-mart place). Not okay! Short-term greed will lose you a long-term customer, every time. read more

Great work on the re-sizing of my wedding band, we were met with great and fast service, and some friendly faces. That's always appreciated, and that's definitely a way to build a customer base. Best of luck and we'll see you soon! read more

Very unhappy with this place. Horrible customer service. I took my Rolex in to remove 1 link. (Mind you I would of payed $20 if that's what it cost to remove 1 link) he told me he had to melt the screws to remove them and mentioned it was a complicated process. I agreed to pay the $10 he was charging me but I simply asked if I could see this process he was talking about. He then refused to work on my watch and said have a good day. Wouldn't even bother taking my G- Shock here for a battery replacement. read more

The team here is very kind, knowledgeable and professional. Their selection offers jewelry and watches including vintage and estate pieces too. There's several unique pieces on their website. Their sales area is very clean and bright in a nice location with ample parking. They offered sensible advice on my repair with reasonable pricing. read more

Bought a watch from them recently. Called ahead and found out what models they carry and got some quotes over the phone. When I went in, the gentleman helping me was patient and answered all of my specific questions. He gave me a good discount and I was out the door! read more

Came in today to get 2 watch batteries replaced & some links taken out. Service was great! The two gentleman at the store were able to get it done within 15 minutes. I ended up dropping off the items and going back to my office but came back shortly after lunch and everything was neatly packaged and ready. Will 100% be my new go-to place for all my watch/customization needs. read more

First, I have been here a couple of times to get a ring guard because it is right by my work until I realized they charge $10 for a flimsy one and Arnold's charges $5 for a much sturdier one. I brought my engagement ring in to be cleaned and the man there warned me that sometimes the smaller stones come out in the machine that steams it, but that they get caught by the machine and can be put back in. A stone came out and they lost it! And on top of it, they behaved totally put upon and rude as though I had inconvenienced them by having to look for it. The rudeness was almost as brutal as having a sapphire my engagement ring lost. They finally offered to replace it, but I took it to Arnold's and Valia's paid 2/3 of what it cost to have it replaced. read more

Not friendly, overcharged, and took a long time. Why not a lower rating? They did repair the item.

I appreciate small businesses that take care of the local community. I was stupid and took out my watchband from my new Citizen watch. Juan took it in and put it back together no charge. Thanks. It is the little things that make a small buisnesses grow. read more

I have only gone in there to have my watch fixed a few times but they are nice and have it done quickly. I would give them 5 stars for that alone but never used them for anything else. read more

BEWARE! THEY LOST ONE OF MY RINGS! I took three rings in for resizing, and left with only two. Of course they apologized profusely and insisted that this never happens, but be warned if you use this jeweler. To be fair, the quality of the work on the 2 rings I did get back was good, and they did offer to replace the ring, but as with many antique rings, it's not replaceable as far as sentimental value goes. In the end, I did not have to pay for the resizing of the 2 rings I did get back, plus an additional (what I felt was a measly) 70 dollars. But my ring is lost forever. read more

I called Valia's at 4:30 p.m. on Wednesday, to ask if they had a specific item. Once they checked their stock, and told me that they had it, I asked them what time they close. They then told me that they close at 5:30 p.m. I told them that I would be rushing over to pick up the item, as I needed it that day, and I should get there just before closing. When I arrived, at 5:18, the doors were already locked, and nobody answered. Due to Valia's poor business principles, and outright lying to me on the phone, I was not able to get what I needed. This is a poor way to run a business, and a poor way to care for the customers that allow you to have a business. read more

I LOVE Valia's. I come from a family that growing up had a jeweler we trusted with everything (in Chicago). Luckily, my wife's family did, too-- Valia's! They're quick, friendly, gay-friendly (!!!) and their jewelry is awesome. We got our wedding rings from them, and recently my wife bought me a necklace there. I took it in to have the chain lengthened and they asked about my wife, asked about our recent vacation, and are overall totally sweet. I recommend them all the time- and will always go back. Thanks, Nancy and Michael! :) read more

I just left this business. Such professionals. I came in to get my inexpensive watch battery (I bought my watch at Target) replaced and they did it in 10 minutes (possibly less) and it was $15. Super quick and super efficient. Really friendly people too. They even moved my watch to the right time and date! Definitely recommend! read more

Replaced my watch battery, no big thing. Took 5 mins, pleasant chit chat while I waited. Fair price. Will return when shopping for jewelry.

The customer service was great! Sweet people & I was NOT overcharged. I would go back, particularly because the the customer service was so good! read more

I came to them from a recommendation from Vroman's to do a VERY last minute job. Not only were they gracious about it, they finished the job in less than an hour and at a very reasonable price. I couldn't have asked for more. I will visit them again for a jewelry repair and see if they are as great as they were the first time. read more

A family business with old fashioned accountability, care, and expertise. I always feel comfortable asking them to repair my watch, replace batteries, or repair jewelry because of their knowledge and precise approach to taking every customer seriously. It feels like a medical practice for jewelry ;). Very nice people. read more

Whether it's repairing watches, cleaning jewelry or assisting me on finding my wife the perfect gift, they've always done well for me. When I compared it to other places, I always find a great deal with them read more