Despite the mixed reviews regarding customer service, hubby and I thankfully had a pleasant experience when we picked up our item. Monica was attentive and helpful since I also tried on a ring and so were Matthew and Antonio. Also, Matthew offered the cleaning of my bracelets upon coming in---really appreciated this gesture. We'll definitely come back. We visited this branch on May 2nd. read more

I was there yesterday and Nancy was very helpful and very nice. I truly appreciate the excellent service. Thank you so much Nancy. read more

Love the brand, unfortunately had the worst experience here as if it was in a movie or prank tv show. My fiance (now husband) and I came in one day to look for bracelets for him because I wanted to get him a wedding gift and had saw some things online but wanted to try in person (to see if they fit right and if he likes the color). Now we are young, 22 and 26 so I am assuming the sales associate just assumed we were too young to afford anything and were just window shopping. We had tried on a couple of bracelets that he liked and kept some on the side , and I think the associate was annoyed that we kept on trying a lot of stuff on and kept putting to the side , but we were going to buy them at the end we were just accumulating a pile of stuff we wanted in one purchase and for the price....you better bet we like them. The first red flag : I asked to see some cross pendants (for me and for him) since mine broke and he doesn't have one. I liked some styles but then asked about the different kinds of chains, I didn't want them too thick for me or too thin for him. I don't remember her exact wording but I remember her telling us expect to pay at least 1,200 for a good chain, which okay is not the issue here, I am asking about a specific style/characteristic about the chains. Red flag #2 She showed us some styles that he really liked such as the Cuban chains (bracelets) and I asked if she had any thicker ones to which she replied "yes but I mean they are like 10,000$" and I was shocked ? Okay so what if they are 10,000 I am asking if you have any we can see and she didn't show them to us or show where we can find those. I told her she can forget about the bracelets we had piled up and left, and I got him some gifts from Hermes instead . It's literally like the stereotype from a movie, when two young people enter a high end store and they get told the prices of things they are interested in and don't even get a chance to see them as if they are broke. I happen to work in hospitality and I would never treat a customer like that. The store lost out on a couple grand of bracelets I was going to buy and I encourage younger people to be careful shopping at this location as associate can be judgmental. Tell your associates to not judge a book by a cover and be rude to potential sales, you will never meet your daily goals. read more

Worst customer service ever I purchased five different jewelry from them for my husband. One of the jewelry was broken. We came back, The manager was rude and the employee was very rude. Was telling us that we need to wait 12 weeks and we need to pay for that, I spent almost more than $5000 in this store and this is the customer service that I'm getting definitely will not purchase here again. There is a way to talk for your clients. I'm working also in customer service and this is one of the worst experience I had don't purchase in the store. read more

Luxury shopping in Americana. David Yurman is located in the heart of the Americana. Parking is available in the structure or across the street at Glendale Galleria. DY is known for their jewelry pieces that is bold but not loud. It can be worn for casual occasions as well as dressed up sophisticated. Prices are reasonable and they offer cleaning services for their pieces. The staff there was very nice and I got the chance to work with Carlos, I had a piece on hold and he was able to help me out with that. I did also walked around the store to look at some other pieces and he was most certainly helpful. Would recommend coming to this store, love their pieces and appreciate the stores' ambiance. read more

We have purchased several David Yurman pieces over the past few years and love the brand. However, we went to the store yesterday and were not greeted by anyone but the security guard named "D" who was amazing! None of the associates asked if we needed assistance or provided any sort of help for over 20 minutes. I waited to request for a jewelry cleaning and finally was helped. After the cleaning I was going to make a purchase but was rushed by the associate as she was going to help another customer who was of a specific ethnicity that felt very disrespectful. Do better please, this was awful customer service. We will be taking our business to Tiffany's now. read more

Sylvia is an absolute gem at David Yurman. Every time I've come in to purchase jewelry, she's been attentive, knowledgeable, and genuinely pleasant to work with. Her eye for detail and warm approach make the entire experience feel personal. She takes the time to understand what I'm looking for, offers thoughtful suggestions without ever being pushy and ensures every piece I choose feels just right. She makes every visit a pleasure. Thank you for everything. read more

Syliva was very welcoming, kind and helpful as we looked for a new wedding band to replace my husband's that broke (different brand) after 5 years. We were also able to bring our 2 small dogs in strollers in-store which was nice. We had some bottled water and prosecco on the house while we looked through the jewelry and made some selections! Everything was wrapped beautifully and the staff were all great! They also gave us all-day parking validation. read more

Monica is amazing too!! She is the sweetest gem. Love her positive attitude and she treated me really well. She is very respectful and knowledgeable about the products at DY! read more

I wanted to give a huge shoutout to Esther! She is simply amazing. I've purchased a bracelet and a chain from her over the years, and she's always been extremely friendly, kind, and professional - going above and beyond; and always available to help. I highly recommend her for all your DY needs. read more

Love getting jewelry from David Yurman. I like wearing their bracelets the most. Really cute if you stack them up. This store is conveniently located at the beautiful Americana. I love stopping by to check out their inventory. The employees are nice here and ready to help when needed. David Yurman jewelry is high quality and beautiful. Always in style. read more

David Yurman - Jewelry Near Me - Glendale, California

Went in excited to get an amulet necklace, been to David Yurman multiple times here and Costa Mesa location and todays service was not as enjoyable to say the least. The lady was so uninterested and didn't even package my jewelry like all the other times I have purchased. Will be returning what I bought just due to service. read more

If I could put 0 or lower I would. Few days ago I came in to get matching bracelets for my husband and I, the manager of the store older gal treated us with such a horrible customer service that we completely regretted going into the store. We went to Tiffany and co next door and I'm glad we bought from there. Idc what you sell, when you treat me like shit I don't ever want to step inside your store again. Upper management better do something about this unprofessional so called manager. David yurman having such beautiful jewelry losing customers because of terrible service. read more

Horrible customer service. I called on 1/15 to inquire about a bracelet. Esther, the sales associate, asked if I wanted to hold it. I took her up on the offer. She said the store was going to have inventory but they would open at 2. I asked if she was sure because I would be in the area until 2:30. Today, 1/16, there was a sign that the store would open at 3 pm. There was a rude security guard inside the store and I asked if they might open at 2 pm. He didn't have the decency to respond. I ended up buying the bracelet at Nordstrom. read more

I love David yurman and have many pieces...and had even come to this location years ago to purchase my husbands wedding band-but this location yesterday wasn't it for me and it's rude salesman who was scamming me for my earring repair. I needed a pair of earrings I purchased a couple months ago repaired. I also wanted to look at new pieces to add to my collection so I was excited to come inside the store. Now the DY website clearly states [We take into consideration "time owned" as well as "condition received" when evaluating a piece.] The salesman with the salt and pepper hair yesterday whose name I didn't catch didn't even pick up the pair to look at to do any evaluation told me it's a flat rate of $110. I mentioned that it hasn't even been a year and I spent a pretty penny on these earrings to have to splurge out $110 on a pair I've barley used and if he could accommodate me at all. I wasn't expecting it to be free but also not that price considering these earrings were still new and I spent over $400 on them a couple months ago. I had also just checked on their website and noticed they didn't mention the flat rate so that's why I was annoyed because I knew he was lying to me. On top of over quoting me for a repair he mentioned it would take up to two months which is fine but when you're charging a premium price I expect premium service. I took the due diligence and called corporate and the mention of a "flat rate" doesn't exist either so do yourselves a favor and just contact corporate directly if you need a repair because the salesman here clearly will just scam you. I'd rather contact my representative who helped me in NY moving forward who gave me impeccable service to make my purchases and corporate for repairs moving forward or try the rodeo drive location to hope I get a better experience. read more

Why is DY in-store customer service so bad? I love David Yurman jewelry, and have given and received several pieces. But take my advice and shop online, because the in-store customer service is awful and will leave you feeling frustrated and angry. I've been to several different DY stores around Los Angeles, and I can tell you it's not unique to one store, though the Glendale and Rodeo Drive locations seem to be the worst. They treat you as if you are annoying them and putting them out by attending to you, and can be very patronizing. It's kind of inexplicable because I try to be polite and not provoke them, but it doesn't help. Every in store shopping experience is stressful and demeaning, I am a Hispanic woman so I don't know if that may be contributing, but will give them the benefit of the doubt. I wonder if the company culture is responsible. Either way trust me, buy online and avoid the store. read more

My husband needed to have his DY wedding ring repaired. We visited the store where we purchased the rings and Carlos was extremely helpful as he took the ring in to send to NY. Today we picked the ring up, way ahead of schedule and it was perfect. No sign of the previous damage! Lydia assisted us today as we picked it up! Turns out there was no charge! We were blown away. David Yurman is a class company with great people! read more

Every time we come to this location, we are greeted warmly and treated very well. We have purchased several different jewelry pieces here and have never been disappointed. Excellent customer service and over-all presentation. read more

A great place for gifts and yourself. Quality staff and jewelry. One of my favorite places to shop in Glendale. Ask for Sylvia.

Nancy Herrera is a wonderful representative of DY. Her product knowledge is excellent, and equally important is her ability to understand what interested me. Terrell greats you at the door and is calm and efficient, assisting customers in getting the help they need. This will always be my go to DY store! read more

Short Review: I mean, it's David Yurman! C'mon! Long Review: Great service. They don't really follow you around the store, but they do ask a lot of questions. You get offered your choice of beverage, and for that lass then $1.00 investment in you, you give them thousands of dollars!!!! It's the American dream! read more

Great store, just next to Tiffany. I found a great gift for my wife, it was my first purchase experience with this store, collection is unique and well known. read more

Douglas Gordon was amazing to work with while my wife and I were shopping for rings. He was very courteous and patient with us. He also didn't treat us like second classed citizens pulling back jewelry every time we wanted to look at and compare different pieces, especially how they would look on my wife's hand. We never once felt pressured to buy anything and Douglas was genuinely looking to see if he could help us find what we wanted. After a while, my wife and I finally decided to buy a ring. Douglas did everything he could to find out answers to our questions. Even after the purchase, he followed up with us occasionally to keep us updated on our order and when it would ship out. He also called before the ring was shipped to ensure we would be there to receive our purchase. This was definitely one of the best services I have ever received from any store, not just David Yurman. I absolutely would love to work Douglas again for any future purchases. read more

Great experience, and very friendly and accommodating. Highly recommend this one at the Americana.

I like David Yurman unique men designs and the attention to the details, and workmanship. Customer service is good compared to the Topanga mall store that closed down this year . They greet you and make you feel welcomed . Esther was friendly and accommodating and helped me find the pieces I was looking for and ordered online the ones not available in the store . read more

Superb service! Esther went above and beyond in trying to get my fiancé the perfect wedding band. When we found out that the one he liked was completely sold out in his size, she still did her due diligence to find it even after we left the store. Amazing, amazing service. Could not recommend her enough! read more

Wonderful collection and excellent staff. Douglas was very knowledgeable, professional, patient, and I felt no pressure or rush whatsoever. Douglas answered all my questions and even personally followed up with me after my purchase to ensure satisfaction, which is rare nowadays. I had a great experience and will definitely be back. read more

I love David Yurman. I am disappointed by the store in Glendale. I received 2 pieces for Christmas. And I came to exchange for something I actually wanted. The purchases were made in November. They would not exchange them for me. Sadly enough, the same items were on display. I guess business is bad . read more

I've bought a number of things from this store on numerous occasions and also visited the store without purchasing anything several times. I was treated equally kindly and with wonderful customer service every time though. The employees here take pride in the brand and in providing a memorable shopping experience. I visited the store after purchasing a gift for my mom weeks earlier and the store manager recognized me and asked how my mom liked her cable bracelet. That special touch goes a long way. David Yurman pieces are high quality and beautiful. The cable bracelets are timeless and look nice paired with a watch, with other bracelets, or alone. The silver does not tarnish. I never take off my DY ring, even when washing my hands or showering, and the ring looks brand new months later. read more

Our experience here was wonderful and the attention to detail is great. Sonia was a joy to work with and helped us quickly get settled with rings for our wedding which made the shopping experience effortless. Furthermore, upon picking the rings up (as promised) she toasted our marriage with champagne. I'll definitely shop here again! read more

David Yurman - Sonia toasts us as we collect our rings. Thank you! - Jewelry Near Me - Glendale, California

Not for the store, but for online I've been trying to buy a bracelet online. I have bought numerous pieces from you in store. You guys said your system flagged me as fraud because of my name and credit card. The guy I talked to, named Michael, wasn't too much of a help. Without saying I am fraud, he was pretty much saying I'm fraud, even though I am the actual person who's ordering. He said because of the results I couldn't order from you guys again. I called my bank, as he suggested, and they said everything was perfectly fine on my end. They said you guys didn't even try running the card because nothing came through on their end to approve. My bank said it was the third party verification you use that was saying it's fraud, even though everything matches up (I went over all my information with them). That third party verification didn't even try to contact my bank to double check. For spending almost $2,000 on a single bracelet I would hope to get better service and for this issue to be resolved. Seriously WTF! read more

Sonia was great in the store assisting me with choosing a wedding present for my soon to be husband however if I hadn't been the one who checked our mail today she would have ruined that. I told her it was a surprise for our wedding next month. She asked if I had shopped with David Yurman before and I advised her that he had. She asked his name and found him in the system. I asked her before she did that if she placed it under his name would he find out about it. She insisted that he wouldn't but instead it would be easy to track in case the item needed to be serviced..... Well lucky he's on a business trip otherwise surprise would be ruined. She also addressed him incorrectly. They have his first, middle and last name on file and she addressed the card to his middle name. She thanked him for coming in and I was the one who purchased the item. There were no males with me, only my maid of honor. Needless to say I know how to handle a surprise. read more

I have an issue with the service I received here! I came in to buy a gold chain for my husband's birthday and I looked at multiple options. Sales lady was very accommodating and help with every request. My concern was that he won't like it and I will have to bring it back. When I asked for a return policy they told me it was only 2 weeks and chain has to be not worn (da.... I always knew that... actually I had never returned worn stuff, but anyways). Lady offered to give me a extra week to return just Incase. I liked the service so I figured I will buy. My chain was 18 karat gold coating $5900 after tax. I pain in full and left The birthday boy tried it on and though that the chain was not as big as he wanted and for that money he could get a better longer one...so I took it back. Came to the store my sales lady asked me to wait. In 5 min store manage comes out with my chain and one more similar chain and says that what I was returning quote: "DOES NOT MEET David Yurman's STANDARDS!" I replied that it was what they sold me and it's painful to learn that the chain I bought for almost 6k does not look to David Yurman standards for an experience store manager! I also added that I will not take any accusations and that she has to refund my money. She kept talking about how chain looks worn and basically trying to not accept it. I thought that it was inappropriate and insulting! I could have bought David Yurman product in Bloomingdales with my store AMEX and they would give me a long time to return! Bloomingdales never asked me why I am returning gold and they make my experience pleasant! Long story short I will never go back and I would not recommend to shop there unless you know you will keep the merchandise. They will ask you a million questions, try to intimidate and embarrass you for returning. I am sure if management read these reviews they will know who I am and I wish they do so they can Donna contacted me and was very professional and nice over the phone. I felt that it was honest conversation between us and not just purposely to remove or update the review. I explained and told my story about my experience. I'm planning to stop by one day to give another try read more

Ali and James celebration of boyfriends on Valentines Day . Thank you, Ali for making me the happiest man. David Yurman for designing. read more

David Yurman - Ali and James celebration of boyfriends on Valentines Day . Thank you, Ali for making me the happiest man. David Yurman for designing. - Jewelry Near Me - Glendale, California

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Top quality service from a great staff! What I love the most about this store is the feeling that the staff pay attention to your needs. They get you what you need in a price range you can afford. Buying jewelry is never easy and they made it feel like home! read more

Love shopping here with Lara! She is so professional and I love her input. If you're going to spend money here, ask for Lara, you won't regret it. read more

On March 3 I walked in to David Yurman here in Glendale and bought their new bracelet for my brothers birthday which was 1300 due to the size being small I ordered another one and paid full price on that as well Julie which was the representative that promised it would be delivered within max 2 to 3 days finding out a week later it was never even delivered. I called in requesting what's going on with the bracelet the whole purpose was to be a surprise that's why I bought want to present and the other one for my brother size and I paid full price on both of them they told me that someone purchased at the same time I purchased it two weeks passed by. I was promised by Julie oh I'll make a right I'll take care of you blah blah I didn't know what that meant but I went in there and bought two bracelets in 10 minutes paying $2600 I didn't get any kind of special treatment. I was going to wait off this review and read and see how it was going to be played out as a customer for first time shopping at David Yarman and I am not happy and I don't think I'll ever shop at this store ever again my experience. Was terrible attached you will see pictures of my receipt showing my purchase and today is March 30 and I still haven't received my refund what a special treatment thank you David Yurman but my business with you guys is dead read more

David Yurman - Jewelry Near Me - Glendale, California

All around amazing experience and service! They walked me through my first DY purchase about a month ago and made sure my heart was completely set on the item before I committed, which you don't really get to see in high end stores. Recently, I walked back in just to browse around and the staff, especially Sonia, made my bf & I feel very comfortable and welcome. They weren't pushy as sales people and showed us a bunch of options and didn't show us any attitude when we decided not to get anything. If you're interested in any DY pieces, I highly recommend giving this location a visit! read more

The worst experience ever! Most of the items are used and has damaged. Be careful!!! Don't waste of money on this particular store. The customer service sucks. Zero star read more

Worst service ever, of your thinking about going and shopping here I would not recommend it...my parents bought me a ring for $2000 plus dollars, they waited a week plus to get the ring from Florida just enough time for Christmas present....I got the ring opened it and boom I see a used ring, with damages and lots of scratches all over it. So it made me super uncomfortable to tell my parents that it's a used ring. How do you sell a used ring for a new ring , you telling me they didn't see that? So we went back to the store, showed them that it was damaged and they took it back and ordered me another one telling me that they will call me in 2 days to come pick it up and it's been a week almost no one called yet. Anyway if your thinking to shop there don't. read more