Don't ever go here! They ruined 2 brand new pairs of $200 jeans (tags still on) with alterations. I specifically requested original hem and for them not to do a skinny hem. I asked them to leave not alter if they were unable to do that. I just picked up my jeans and they are ruining with the ugliest skinny hem . read more

Oh my goodness! Speaking of customer service that is impeccable, exceptional and totally goes waaaay above expected...that is Krystal at Tide Cleaners. My husband and I had to drive 90 minutes north to his doctors appointment. I am now almost a month overdue for attention to nails...meaning I need a mani-pedi for far too long. After calling from 08:30 to 09:00 and getting a disconnected notice, I was getting frantic: Because it made no sense. Queen Creek Nails and Spa has been around forever and I can't imagine anyone but Mona taking care of my nails. Suddenly it hit me. Tide Cleaners is immediately next door. What the heck...can only try (but not expecting much help, understandably.) I called and a most lively, alert and engaging young woman answered the phone. I asked if she had a minute (not wanting to interrupt her if she had a customer.) She said she was alone and could help me. I explained the 'dead' phone next door. What a complete and total shock it was to hear, "I go there all the time. It can't be closed. Hold on a minute." It was stunning to realize the lengths she was going through to help. It all happened quickly; I heard her explain to the person at the desk. Next thing I know, an appointment has been made for 2 PM. Krystal: Thank You!!!! You have no idea what you've done. Maybe TMI, but when an ingrown nail is allowed to run amuck, nothing good happens followed by a trainload of PAIN. Thank you to whoever has employed this amazing, stunning and totally exceptional young woman! Marion Goff read more

They continue to make mistakes with my pants. I have to make a second trip because the fail to crease them properly. Also, they break off buttons on dress shits and never bother to replace. I'm done with Tide cleaners. Bill read more

This Queen Creek Tide location lost my husbands suit pants over a month ago. I've yet to hear from the manager or receive any sort of apology. The staff keeps saying that the manager will call but nothing. Every time I call to find out about the claim for my missing pants, the staff has no clue what's going on or when I can expect to receive a refund. I was enjoying the quick turnaround here but very unhappy with the recent events. . read more

This place has gone so far down hill it's sad. I have been going here for many years got dry cleaning of my suits and blazers. In the past year, the quality has gone down substantially. My suits look worse after being dry cleaned than when I dropped them off. My biggest issue is how they press the suit coats. They do a horrible and half a** job and really don't care. Specifically, they don't press the lapel on the coats or if they do, they press the lapel way too low past the buttons. I have brought this issues to their attention many times and they have taken down several notes but the issue persists. During my last visit, the employee who was very nice told me I would be better off going to another dry cleaner so I did. For the price I would expect better quality. Don't go here unless you want your clothes ruined. See photos below. read more

Tide Cleaners - Lapel pressed below the buttons and the suit coat is a wrinkled mess. - Dry Cleaning Near Me - Queen Creek, Arizona

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I will never go back here. I got my white coat cleaned here and was given it back missing a patch and with new stains. They never found my missing patch and asked me to buy a new one and bring the coat back for them to sew on the patch. I was able to purchase a new patch, however, I had to drive to Goodyear to pick it up which was a huge inconvenience. The patch was also not the same quality as the original patch as they no longer make the original patch. But I did not have a choice since the cleaners lost my patch. I brought my coat back for them to sew on the patch and they sewed it on VERY crooked. They were able to remove the stain they caused and did not charge me for sewing on the patch. However, I was not offered a refund for the patch or any refund on the original service. I was weary about going to this cleaner in the first place after reading the reviews but I decided to give it a try since my original cleaner is temporarily closed. Very disappointed in the quality and overall service. read more

We've never had an issue with this cleaner and our clothes and blankets always come out looking brand new!

Avoid this place at all costs. I took my boyfriend's custom suit here to get dry cleaned after a wedding. They lost his coat. Mangers have told me they will get back to me but it has been MONTHS. They are acting like it's no big deal . Basically telling me it sucks to be me lol. Every time I go in asking for an update they just shrug me off and blame it on a whatever manager isn't working at the time. Very very frustrating . read more

They did not hem my dress correctly. I asked for . Slit hem had a hole. They did have great customer service and a quick turn around, maybe it was an off day. read more

I needed a few dress jackets dry cleaned. This place was great. Very happy that I found them. A+

Took a bed dust ruffle to this dry cleaners. After picking it up noticed it hadn't even been cleaned. Returned it for a second try. This time I inspected it in the store with the attendant...it still hadn't been cleaned. Now awaiting my $30 refund. read more

Clothes were cleaned properly & done on time. The young lady working had a hard time locating us in their system when I went to pick up. We don't have a common last name so I'm not sure what was going on. Maybe a new employee. Finally a colleague came to help & he found us right away. I'm shocked how expensive Delia's is. Seriously $6.95 for pants & $2.88 to launder a men's dress shirt?! Wow. That's steep. I'll be shopping around. Definitely not coming here again. read more

Don't ever use this dry cleaner. Take this as a warning. We have used Delia's for years and then "Tide" bought them. Since then we have had 3 shirts ruined. The first time it was a spot so I though maybe my husband got something on the shirt and I hadn't noticed so I let it go. I mentioned it to the girl that I found it odd as I didn't remember the shirt having a large spot when I dropped it off. She shrugged her shoulders at me. That's it. The second time it was pretty obvious it was them as I had checked all the shirts. Again the only offer was to rewash it. It's a giant red stain on a white shirt. Exactly how are you fixing that?!? Then my husband after we got home noticed that they burned another shirt. Yes - burned the arm of his shirt. My guess is Wherever Tide is sending these clothes too is awful. Don't risk it. read more

I've been going here 6 months now mainly to dry clean my shirts and to have my dress pants hemmed that I buy brand new. One of the hems came out of a pair of pants I had them do a few months earlier and the help at the front desk implied that maybe I didn't get them hemmed there and refused to repair them without charging me again. They don't actually use stitching to hem the pants they just use a fabric glue. I'm looking for a new dry cleaner read more

Welp ! Is all I can say . Had a lost dress scare . My elopement dress nonetheless . It was very stressful. The employee Serapina did everything in her power to help me . She did find it a few hours later , but yeah it was disheartening . They still charged me 1/2 the bill - really mgmt , really !? I'm just glad to have the dress and I do appreciate this employees efforts and true care and concern yet I'm disappointed in the managers. To top it off as this employee helped me in the chaos a line was forming and the other employee was too focused on closing out cash registers and didn't help guide the person helping me at all. Literally told her to handle it all and call x as she had to count registers ! I was shocked 5 people in line poor lady helping me as nervous as I was and this was her retort - nice teamwork . Needless to say I won't be back ; first and last visit . Thank you Serapina you saved the day big time , sorry the mgmt isn't as supportive in my instances like this ... read more

I have been coming here for around 2 years now, what started off as great service has change as of late. 1st my wife gave me the complaints of staff being rude, so I figured I would give it a try. 1st visit a few weeks back, the young lady was very rude, told me to throw my bag in the bin and nothing else! Not good morning, any changes? Any repairs or anything she should be aware of ? 2nd was this past Saturday, walked in and the same young lady & same response throw your bag in the bin! I asked if it was still early enough for same day service, she gave me a stare and silence as if I just ruined her day, then answered the phone and mentioned her name of Cassie/Cassidy. She ended the call and said yes, be here after 5 with disgust. I can promise this I dont need this company as they do me. I do spend hundreds monthly and will be taking my business elsewhere if i get one more bad visit! my wife called in to make a compliant and the manager stated, let me guess the girl with piercings? Like she already knows she has a problem? I do not want anything more than some customer service that is well paid for ! read more

I use this cleaners every time I visit the Mesa Arizona area for work. I like the convenience of them as well as the emails that I receive. The only thing I usually have an issue with is the personalities of the young employees that always seem to be working when I go pick up my dry cleaning. I'm not looking for anything fancy here, just a standard please and thank you would be pleasant. I would like to see them upgrade to a text messaging system that tells me my dry cleaning is ready, and maybe just train the front line personnel to have a better personality for the clients. read more

Do not I repeat do NOT use this place. They stole $240 we left in jeans and have now ruined two shirts of my husbands. NEVER AGAIN

Dropped off half a dozen very nice shirts for laundry. Picked them up, packed them in my suitcase and took off on a business trip. Next morning went to put on the first shirt, and Tide Cleaners had broken a button and didn't replace it. Grab the next shirt, and Tide Cleaners had ironed in a very strange crease across the collar. OK, so reach for the third shirt, and finally one that was wearable. Pretty poor quality work. Well, you may say, maybe they make up for it with their exemplary customer service at the counter? No, I sadly must say, they do not. How do they consistently hire people with no customer service skills whatsoever? Must be intentional. I won't be back unless I get the sudden desire to have some more shirts ruined and or a craving to be treated as a massive vexatious bother. read more

Started going when they were Delia's because it was convenient. Stopped after they ruined my husband's white dress shirt. When the name changed to Tide my husband convinced me to give them another try, we loved to Tide Cleaners in Ahwatukee. Quickly found out they may share the name but that's it! Didn't take them long to ruin my $80 White House Black Market shirt. Never found out how a dry cleaners with the experience they have can ruin a white shirt And with no explanation. We will never be back!! The convenience of a dry cleaners within blocks of our house hasn't been so convenient! read more

We've been using this cleaners for a few years now. I'd like to give a big shoutout to Marie Brown, who works at this location. We recently had an issue with a men's suit that was damaged during cleaning. The suit was new; worn twice. Marie and other employees at this location saw the problem and tried to help get it resolved by sending the suit back out to the Phoenix location that actually cleans the clothing. That location continually made the suit worse. Eventually, Marie stepped up to the plate and made direct contact with her supervisor, Ashley Duran. Through Marie's efforts, I was contacted by Ms Duran and ultimately reimbursed in full for the cost of the suit. I want to thank Ms Duran for her efforts, but more importantly I wanted to thank Marie, a frontline employee, for caring about her customer and getting this matter resolved. The employees at this location are great. The overall problems stem from where this business sends their clothes to be cleaned. read more

Would not recommend. The company has lost 4 dress shirts and ruined 3 and the response from the managers is simply we can't help you. That's all we have for you. read more

I was very happy with the service here. My clothes were ready the next day. I had 6 items and it came to $30. That did not seem too pricy to me. Maybe I'm not up on my dry cleaning prices. My clothes were very clean and pressed nicely. It is close to my house, so I will be back! read more

Gotta say, for a dry cleaner, this really is as good as it gets! The service here is unbelievable! When I walk in I am always greeted with a huge smile and warm welcome from atleast 1, but usually 2 or 3 of the people working there. Seriously, you would think that this is the best job in the world from their smiling faces and positive attitudes. I love it. I always bring coupons so the prices are great. They do a good job on the shirts - have only had 1 "issue" where the shirt had been pressed funny and had a weird crease, but they re-did for free, no hassle. I know it's hard to get excited about a dry cleaner, but these employees do and it's contagious because I'm super excited to have them doing my dry cleaning! Thanks Delia's!!! =) read more

I use to frequent Delia's for service. However, the last time I got dry cleaning they clothes were still very much dirty.

The staff at the front of the store are always pleasant so that's what elevated their score to two stars. Where I am disappointed is that I specifically requested and asked for my account profile to read "no starch." I recently returned to having my work pants and shirts cleaned here because I got tired of ironing my own clothes. My first visit in many months was disappointing. I dropped off four shirts and two pants and specifically stated, "no starch." Additionally, one of my shirts had a small food stain which I also was sure to specifically point to the stain. When I picked up my clothes all shirts were starched and the one with the stain was still stained. Of course they rewashed that shirt (making my no starch request again). I asked the front end associate to have the manager, Brittany, call me because I want to learn the process used at the cleaning facility in regard to ironing and how they ensure a shirt does not get starch applied. I was hoping to find out that there are two presses, one for items requesting starch and one for items requesting no starch. My hope with speaking to the manager was to learn what I could do or say to ensure I get no starch each time. Well, I did not get a call the next day so I made my request again for the manager to call me. I waited another day and no phone call from the manager. I returned on the third day hoping the manager would be in the store. She wasn't. I told the associate that three days ago I requested a call from the manager and she has not called me. I explained how a customer, namely me, interprets the lack of a call from a manager. I explained that it comes across as my business and concerns are not important to the business. I added, and because my business is not important that today would be my last visit and my account profile may be deleted. read more

I've been going to Delia's for almost a year and have always had great service. Before trying Delia's I went to another cleaners closer to my house but my clothes never came clean, they always smelled dirty. I recently took some pants into Delia's to be altered as I have many times before, they've always came back perfect. Something happened and the seamstress cut to much off the length of the pants rendering them unwearable. I notified Delia's corporate office and spoke with "Jeanette", she was very apologetic and completely understood my frustration. I filled out a claim form and within a week received a check to replace the items and for the inconvenience. I have to say that I am so overwhelmingly impressed with Delia's customer service and how they handled the situation!! They truly went above and beyond my expectations. read more

Tide cleaners does an excellent job of cleaning clothing. They have pick up and delivery and this is great. Additionally, they seem to be very cautious in contactless services. I highly recommend. read more

Fair prices and my clothes come back they way I want them. The customer service could be better sometimes the staff are very rude to customers not just me. read more

Coming from California, everything is so much more expensive! I joined their discount club at no cost and had 2 dresses cleaned immediately. Great price and they look great. I then dropped off 7 shirts to be pressed and was pleased with how fast and how inexpensive it was! I will be a loyal customer! read more

I dropped off two simple white lab coats that came back dirty on the cuffs and not pressed properly. So I sent them back for a second time and yet still the cuffs were dirty and no pleats on the arms, even after I asked for it the second time. This might be the worst dry cleaners I've ever seen in my entire life. Clearly the people that are doing the dry cleaning do not have it together. I really didn't think it was that difficult to clean and press a white lab coats. Not even sure how this place stays in business. read more

Hands down to the new girl Courtney... she was amazing had a great experience... this is why I only go here....

This is a great place to go if you want other people's clothes and no rush to get your clothes back. Worst experience ever. We will not be back read more

First time using this cleaners, I went to pick up our clothes . Turns out they gave me 2 extra pants that were not ours . They will not give you your money back instead they want to issue a credit at the store. It took about four weeks for the corporate office to mail me a check. That's crazy they will not give you instant credit for their mistake. Also the men's Dress shirts were extremely wrinkled! read more

We take my husband's suits to be dry cleaned here- he wears them everyday so they definitely take a beating. There were some chalk stains we couldn't get out of one of the jackets and asked them to clean it off. They did a great job and even got off some other dirty spots we forgot to mention! As for the service, we've only ever seen one employee working up front, so sometimes it takes a while to get your order through. The employees were kind and attentive, however. We've been twice and each time our order was ready the next day! I wish they would post their prices somewhere, but I haven't been able to locate it on the website. A suit jacket and pants are $7 each... which seems reasonably priced compared to other dry cleaning services. There aren't a lot of options in Queen Creek, but they definitely get the job done. We'll be back here next time we need his suits cleaned! Another tip- sign up for emails on the website and they'll send coupons every so often. It will save you a few dollars here and there! read more

I used them a few times and I keep coming back!!! I called and spoke with the manager Jennet about a short notice turnaround on some shirts and she assured me they would be ready in time. I have to say that with the kind of service and flexibility I do come back when I need items cleaned. I have had sleeping bags cleaned after camping trips and have had zero issue with big bulky items like that. Highly recommend, refer a friend or however else you want to say it but I suggest you use them. read more

The absolute worst dry cleaners I've ever been to in my life. They completely ruined my BRAND NEW extremely costly duvet cover that my little puppy peed on. You'd think being professional cleaners that they would know to not put it in the dryer and set the stains in before making sure that the color came out. Puppy pee does NOT stain if the stains are treated. My wash wasn't big enough or I would have washed this myself it's not rocket science. I've taken it back 3 times, maybe 4 I can't remember at this point and they said the manager would call but guess what? No call. And now their trying to tell me to come pick up a letter, to communicate. This is so backwards. Whatever you do, DO NOT TAKE YOUR CLOTHES OR ANYTHING ELSE HERE! read more

My husband needed his suit cleaned for a work interview. I called and they said they have a 24 hour turnaround time. I went the next day to pick it up, they came out to my car (SCORE) and off I went! read more

We have been coming to this location on Queen Creek Rd. in Queen Creek since we moved to a home we had built nearby. We use to get better service when they were Delia's. They have rebranded themselves as Tide Dry Cleaners now. We take my husband's airline shirts there every other week to be cleaned, pressed and lightly starched. We have had four incidents since they have changed over to being Tide's. They have lost his uniform shirts but were found days later. The shirts didn't come back after 5:00 for same day service as promised and twice now we have pointed out where there was ink on the pocket, a coffee stain on the shirt and dirt marks across the shoulder and epaulets where the shoulder strap on the safety belt in the cockpit goes over. We point these items on when we drop them off and ask for them to make sure those areas get the attention they need to get clean. We have had them clean the shirts a second time to get the concern areas clean. When we have gotten the shirts back, they looked like they were just pressed, starched and not cleaned at all! All the same marks were on the shirts. The young girls behind the counter looked at us when we asked to have them redone because they were still dirty and told us, "I guess you want us to clean them!". Yes, we want them cleaned; that is why we brought them here in the place for! The young counter girls really don't know how to be polite or what customer service is. When we went there two days ago to pick up my husband's shirts after having them redone, the two young counter ladies were leaning on a black auto that was parked in the customer pick up parking space for curbside service talking with a third young lady. They finally came into the store as my husband started to go in. My husband is pretty easy going most of the time. They made a comment to him about his shirts being a redo! He now says we won't be back. We often got additional item like coats, suits and dresses cleaned there also. They have lost a steady client. If they continue on this path they will loose all their business. read more

Dropped off two suits and a pair of pants last week and one of the suit jackets came back with small holes in it. When I returned the jacket to have them examine the jacket the cleaners was unresponsive and then I received a letter in the mail from them saying that it was bugs that ate tiny holes in the jacket. You can clearly see that the batting under the fabric is burned and clearly not a bug issue. Additionally, this jacket has been in my laundry bag for 4 months with another suit and about 15 shirts and no other garments were effected. Basically the cleaners has refused to fix the problem. Save your money and go to another cleaners. read more