I took my daughters car here after very small fender bender, because it's a local shop and we live…read moreclose. That was a mistake. I had to tell the shop to redo almost everything, the paint job was trash and it was still just not up to new car standards. It was almost new and I should have gone somewhere else. AVOID THIS PLACE!!!!! Cheap work shows.....I could go on with more details but just know you can find better shops .... unless you drive a junky car I would love to give zero stars

Stay away.. I had my work van go in for insurance repair after a front end collision and after…read moreseveral months, my employee picked up the van and the AC did not work, the air bags error light was on, banging noise under van an d several interior panels not installed properly. After telling them the issues, they said they are only a body shop and we should take it to a mechanic! Needless to say, the insurance company (Utica) wasn't paying any more and i was out a lot of money. I had to submit one star to be able to send this review, otherwise i would give a zero rating.

Chose this location to repair the front bumper of my car after a minor accident. After a couple of…read morepushbacks because of wrong parts, I got my car back 2 months after without my A/C working. They claimed they had nothing to do with it since they didn't touch anything A/C related, but in the invoice I received from them, it clearly said they replaced some parts and refilled the freon from the A/C. Bad customer service overall since they don't know how to own up to their mistakes.

I needed about $3,000 worth of work done on my Tacoma, repairing a dent and broken tail light. My…read moreinsurance company let me pick where I wanted to have my truck repaired, & since I had previous experience with another Caliber, I chose the one in Elgin since it was close to my house. I was glad I did, the repair turned PERFECT! They were able to get me in right away, they matched the stock paint and even the texture perfectly, and everyone I dealt with at the shop- Brandon & his mgr, they were both awesome. They made it easy to get a hold of them, and they kept me up to date on where my truck was in the process of being done. Hopefully I never need to get my truck repaired again, but life happens. If I do, I'll be happy to bring it back to Caliber Elgin.

I recently had my car repaired and i couldn't be happier with my entire experience. I had some…read moredamage done to my car previously and i could clearly see where the insurance body shop had not done it correctly. As soon as Frank looked at my vehicle, he said what the other body shop did not do correctly. I knew he knew what he was doing AND he had expectations like mine. The entire process was super easy and I would tell you to never go anywhere else. Thank you to the entire 360 Auto Group staff! Job well done!

Amazing customer service from start to finish, I cant express enough how easy they made this…read moreprocess for me. I was in an accident and they really made the process so stressfree for me dealing with insurance. My car looks brand new!

I have taken cars to Sandoval Body and Paint for over 30 years. I have known the Sandoval Family…read morefor a little longer than that! Johnny Sandoval was always professional, honest and communicative and he was a friend. Tay Sandoval picked up exactly where his dad left off with the same level of service. I will always take my cars there and recommend them to anyone who is looking for body work.

Let me start by saying you can pick your friends but not your family. That being said family member…read morereally messed up my car. Asked around for a good body shop. Sandovol's Body shop kept coming up. Took pictures and sent them to him. Came back with fair and reasonable price. Stayed in touch with me and let me know the progress of the work being done. Tay Sandoval did outstanding work of my car. Fantastic work Mr. Sandoval. Stated earlier about friends and family. Well Tay Sandovol I would have as a friend and also a trusted and dear family member. Thank you Larry B.

they were so easy to work with and kind!!! communication was easy, mostly over text which I likeread more

I would NOT recommend Villafranca's for any body and paint work you need done on your vehicle. My…read moretrusting nature was taken advantage of. We turned over our truck on April 22, 2021 for some major repairs. Tony assured us they could do the repairs and he said it would take 2-3 weeks. We finally retrieved our truck on July 23, 2021 after 13 weeks and 1 day of being in their shop. The work done was not up to our expectations. Villafranca's initially turned our truck over to us on June 25, 2021 but there were so many things wrong with it we returned to their shop and talked to Tony. He promised to fix everything on our list and it would be done in a few days, a week at the most - well, that turned into 4 weeks! I honestly think they took on a job that was too big for them but instead of being honest with us and telling us in the beginning; they took our $7,000.00 and proceeded to try and fix it themselves. Each deadline turned into another week and another and another... My husband and I finally went and picked up our truck which was still parked in their shop, neither Tony nor Joe were around that day. Our truck still needs much needed repairs and now we have to go elsewhere and spend even more money to fix what they could not. I gave them 1 star because they are a great towing company and their receptionist is awesome, but as far as paint and body I would advise you take your vehicle anywhere else.

Pros: they were very nice and helpful. It was easy to pick up and drop off. fix d my car properly…read more Cons: took 2 months to get my car back for a 3 day bumper fix. They didn't even start it until 30 days in

False advertising. They advertise that they "wave your deductible". In reality they wave half the…read moredeductible. Took over seven weeks to get our car back. They nickel and dime the insurance company. Replaced a tire that had a "bulge" in it. From damage of a small deer that dented the fender. The work was very good, but not enough to cost the $950 I had to spend on the extra weeks they had the car. So in all, waving half the $1,000 deductible and paying the extra $950 for the rental. The exchange cost me $1,450. Such a deal.

wow, what great service from start of service to the end. Immaculate job I must say, did an…read moreamazing thorough job of washing the outside of the car to the detail cleaning of the inside. Well worth the price. I know where to go now for some great customer service.

I had my bumper wrapped and a vinyl decal installed on my hood. I am blown away with how fantastic…read moreit looks. The work is super high quality and the team that worked on my truck was extremely professional and explained everything in detail. I will be using them again!