Absolutely not. Poor customer service, updates on your vehicle are non existent, and that's IF you…read morecan get someone to answer the phone. The lack of knowledge of the credit lines they offer on their webpage is concerning. Workmanship has yet to be seen, since being told we'd have our vehicle back in a week, we're two weeks past due.

I've been going here for a while now, and they've always been great to work with. Super honest,…read morewhich is hard to find in a mechanic these days. I brought my car in once thinking something was wrong, and they actually fixed it for free instead of trying to sell me something I didn't need. That kind of honesty goes a long way! They handle everything from quick oil changes to major repairs, and they're usually pretty fast. Prices are fair, the people are friendly, and I always leave feeling like my car's in good hands. Definitely a place you can trust!

1 star only because zero isn't possible…read more If you want a mechanic to mess up your car for free, this is the perfect place! I have a battery drain and it USED to die after around 2-3 days. Took it to the shop, they said 3-4 days for diagnostics, etc. My partner called on day 3 and asked how the work was coming along and they hadn't even TOUCHED my vehicle. He called back the next day and asked the same thing - AT WHICH POINT THEY HUNG UP ON HIM. The best part of this whole thing is another staff member called back an hour after they hung up on him and said they had been working on it for three days, that they popped all the fuses and did everything they could for my car, etc. Now my car will die within a day of not driving it. So, if you ACTUALLY want your car fixed, go somewhere else. Pretty sure a mentally deficient chimp could've done a better job. Thanks.

This shop wasted over two months of my time and proved they have no idea what they're doing…read more After my accident, my truck sat in their shop for more than two months with little to no progress. During that time, I and a representative from Caliber Collision had to hunt down parts ourselves. That is NOT the customer's job. It is literally what this shop is paid to do. Their failure to handle basic responsibilities is unacceptable. After dragging their feet for months, they finally installed the parts--only to then "discover" that my truck had frame damage because they couldn't align it. That should have been caught at the very beginning. Any competent shop would have identified that during the initial inspection. The fact that they missed something that serious shows pure negligence and lack of professionalism. Because of their incompetence, my truck is now totaled. Two months wasted. Countless phone calls. Stress. No accountability. No urgency. No proper communication. This could have been avoided if they had done their job correctly from day one. Instead, they delayed, mismanaged the repair, and left me with a totaled vehicle and zero trust in their abilities. If you care about your vehicle, your time, or your sanity, do not bring your car here. This shop is disorganized, irresponsible, and clearly unqualified to handle serious repairs. Worst experience I've ever had with a repair shop.

Frank was great! Very thorough and fair pricing. I'll definitely be using his services for all of…read moremy future repair needs.

Frank of course I knew you would have your side to tell. That's why I offered for those that would…read morelike to listen to my recordings and I will personally show other stuff. As for my financials you couldn't afford to cover me for most of anything. You're supposed to fix the car THEN i pay you. I was hesitant every time you asked me to pay for stuff. Here's another red flag for anyone looking to hire Frank. On my recording you came to ask for payment because you were late and having problem paying your taxes. I told you over and over I didn't want to take you to court because I am not that guy. You lie about the transmission issue. You didn't cover squat or offer the towing out of your pocket or pay for extra oil to be generous. It's because I was direct with you and. It happy and told you I would be reviewing this kind of post. This is why you flipped and started offering me these things because you knew I was going to take you to court. You offered free labor on the transmission as a way to negotiate with me to keep from going to court. I kept record as I said of you and I talking when you offered immediately to have my car towed. I have a completely well recorded and documented list of other things I will not share but in court that show you dropped the ball over and over. No I did not want to pay you money until jobs were completed . I showed pics of how bad my car was when I came to pick it up. The hat is why you had it detailed as you absolutely should. I'm done here and will update after court. I've asked you over and over the last couple weeks for a detailed receipt of charges and repairs and you've yet to give me one. What kind of business can't give an actual normal receipt of repairs. This is another red flag .

Black owned business, you are in and out 10 minutes if that. Owner is very respectful and…read moreknowledgeable. I would never go to Rush Chevy in Elgin again.

I heard about M N R Customs by word of mouth while I was at Autozone. I just moved here about a…read moreyear ago. About two months ago I took my car to Firestone because I had an engine light on. It was diagnosed as a catalytic converter issue. Ok. They replaced it and also replaced all 6 plugs. Ok. Try also replaced the O2 sensor and put some engine cleaner in. OK. I got the car back and the second I turn it on there are 2 brand new noises and new cylinder misfire code. Also the odometer readout was dimming to black and then reappearing. So I ask them to check out what they did wrong. They said it was due to buildup on the cylinders and the dealer needed to fix it. NO WAY. This just happened. I also took it to Christian Brothers and they did a sensor test and told me my engine was one of the lemons that Buick put in their Enclaves. So I decided to change the plugs myself and went to Autozone to get the where someone said call Mike at M N R. So I did. He comes out. Roots around in my car for about 10 minutes and then fixes one of the noises immediately and for free. Then he says we have to likely replace a gasket. He gives me a quote for that and a coil and plug replacement. So he comes back out with all the parts based on my vehicle and starts redoing their work and basically retracing their steps. We are doing all this work in my driveway so I can see it happening. He pulls the manifold off and shows me the gasket that was crimped and clearly put on incorrectly. He also said there was buildup under the gasket which he meticulously cleaned off. The one plug he checked looked new and it was AC Delco so we thought we were good with all 6 plugs. He checked the coils and saw that they needed replacing. So he does that. We turn the car back on and it's slightly better but still misfiring. He goes back in and says he wants to check something. He pulls the coil off the Cylinder 1 plug and takes a picture (its nearly impossible to see inside there). He says he sees the problem. The plug was blown and there was porcelain cracked off. This also made it hard to get out of there. He spent about 30 minutes working that plug out of there. He replaced the plug and the car runs perfectly. Between Firestone, who turned my car into junk in the first place, and Christian Brothers who did not diagnose the issue I spent $1600+ I can't say enough about Mike. I'm grateful he took the time to figure this out for me. If I do have an issue again I know I can trust him and his skills.

New to the area and know absolutely nothing about cars. When my car basically just stopped working…read moreat a busy red light I freaked out and googled the nearest autozone to see if they could point me in the right direction. While in there they directed me to a gentleman named Mike. He offered to come out and take a look. After checking things out, we went on a short drive. He told me what he thought it was and what it might be. Showed me how to fix the problem of it happened again and gave me an estimate if I needed to replace the part. I told he all the work I had done before moving here and he correlated that to why I was having problems. I truly appreciated his help and honesty about everything. He didn't charge me a thing but I wish I could've given him something! In return I'll just call them next time I'm having issues instead of going elsewhere!

DO NOT have any major repairs to your vehicle at this location. The mechanics were not able to…read moredetermine the exact issue, charged a fortune to repair, only to discover more/worse issues that were not there prior to their erroneous diagnosis. Another mechanic came to the garage to claim it needed another exorbitant amount of money to repair a different diagnosis to the problem. I am not a rich person, and this has made a profound impact on my bank account/ability to exist. Deeply disappointed.

They got me in for an oil change on a Saturday! I didn't have an appointment so I was expecting to…read moresit there all day and they had me out the door with in an hour! I was also expecting to pay around $150 since that's how much it was the last oil change I had done on my car but it was less than $100, very impressed and will be back

Amazing customer service. Took my old Soul in thinking the shocks needed replacing. Robin drove…read morethe car & inspected it and assured me that the shocks were still working well. Didn't try to upsell or gouge me. Amazing to find an honest mechanic. Thank you

I highly recommend XDJ…read more They have been nothing but patient, honest, and great to me. I have now been back 4 times with my aging car, but they have worked through each of the new problems with me; completing thorough diagnostics, explaining the steps of those diagnostics, and fixing each new problem as it comes up. I appreciate a company that is willing to make the steps clear to me and have open communication through the process. I appreciate so much that they don't treat me like I know nothing. I have never felt belittled or taken advantage of as a woman getting repairs done. (Obviously has happened elsewhere) I trust them with my cars and will recommend them to anyone I know in the area.