Von Maur - this place is great. The sales lady helped me find the exact shirt I needed Quickly…read more These people have always been great to me. I will continue to be a customer. Thanks Von Maur.

If Yorktown is a 5 then Charlestowne is a 6++. Reminiscent of Marshall Fields in its prime. A…read moregenteel department store with elegant ambiance. More affordable than Saks Stiff Avenue & Needless-Markups, pricier than heretic Macy's or Kohl's. Since I haven't stepped foot in Oak Brook's Nordstrom in decades, perhaps equivalent? Salespeople are more friendly and helpful than pushy or judgmental. In February, was delighted to find a good selection of lingerie for a bridal shower trousseau--unsure if that depth is kept year-round or strictly due to Valentines. As far as the unkind review regarding the assortment: being well dressed will never go out of fashion; however, if you are looking for something trendy, you may have to shop elsewhere. Adeiu.

If you're coming to this place expecting a typical Nordstrom experience, you're in the wrong place…read more This is where Nordstrom, Nordstrom Rack returns and overstock go for their absolute final markdown, and it is a treasure hunt adventure! Everything is sold "as-is" and all sales are final. A lot of the items are returns so you should check for stains, holes or broken zippers before checking out. Overall, if you are patient, get adrenaline rushes for some chaos, you can come out of here with some good designer finds.

I gave it a one star just because the manager was friendly and helpful! Otherwise, it will be all…read moreZERO. Don't expect to be treated nicely like at Nordstrom or Nordstrom Rack. Their stuff might be from Nordstrom, but the staff's rudeness is way beyond. After an hour of searching for the vow renewal dress, I finally found "the one", but the worst part was there was no tag. One of their policies is no tag, no sale, but I thought it should be a simple fix. The fitting room staff said the process of getting a new tag could take a day or two, which might not be the case at other retailers. Normally, it would take just a minute or two, even at stores like Savers or Goodwill. She also refused to call the manager to meet me, saying there was no point because the manager would go through the same process anyway. She suggested I wander around to find him. I decided to walk away toward the front store and stopped to ask two young staff working in the pants and shoes sections to call the manager for me. They said they couldn't find the manager nearby, so they called another staff member to call him. Finally, I was able to speak with Alex, the manager. I was on the verge of tears because I was upset and stressed. This store is like a thrift store--if you don't get the item that day, you might not find it again because they don't have the same inventory as a retail store. As I mentioned, it took me over an hour to find this dress. I explained the situation to Alex, including how much time I spent, the importance of finally finding the one dress that you and your spouse love, the stress of potentially losing it and not being able to find it again if I had to wait a day to come back--especially since they have no hold policy. I was crying while talking to him, and he said he would see what he could do and walked to the back office. While waiting for the manager, I overheard giggling and mocking sounds from the two young staff I had asked for help earlier. When I turned around, they stopped but still giggled in my direction. I caught one of them pretending to cry. I approached them and took this as a teaching/ learning opportunity. I asked if they were making fun of me, and they denied it. Then I told them I saw that they mocked me crying. One girl said she asked her friend if I was crying, and her friend said yes--that's all. I told them that wasn't right because I had seen it happen quickly enough. As a teacher, I explained that that's not very nice, and they shouldn't do that to anyone because it's unkind and mean. I also told them that I believe the world should be about treating people with respect and kindness, which is one of the most important things these days. I spoke to them respectfully and calmly, without causing a scene, since they already looked embarrassed. The other staff members stepped in and asked what happened, so I explained. They moved the two young staff to different sections. However, none of them apologized. Alex returned and was able to put the tag on without any issues. He then quickly walked away, so I didn't get a chance to express my concerns. But at that moment, I was just so happy to have my dress that I chose to walk away from the stressful situation instead of letting it ruin my day. Lastly, the cashiers--maybe they're having a bad day--none of them smiled or greeted me. When I asked questions, they just brushed me off. I've never written such a long review before, but I hope the company or someone higher up sees this so they can improve the store environment and customer experience. In a world where you can be anything, be kind! That's all. P.S. Would I go back again? Maybe, because there are so many good finds with great value there. But I might have to wait a while because of what I just experienced.

Tell the Starbucks in your store that not allowing pre-orders makes them like any other coffee…read moreshop. I appreciate that you want the Starbucks to drive business to Target but it's not like anyone is going to shop and get in line to pay while their coffee is getting prepared--really. Now as for Target--I've always found this store to be clean and well stocked with friendly staff.

COMPLETELY UNACCEPTABLE! This is so lazy and unsanitary, do better Target! Why are all the rolls of…read moretissues scattered on the floor and not inside the toilet paper dispenser?

Hire more staff & have separate line for returns! I waited 25 minutes to return an item. After…read morereturning, I planned to shop but refused to stand in line again. Completed survey, manager called and all she could do was apologize. Customer service is the reason stores and malls are closing!

Great selection! Lines can be long, but move quickly…read more One thing about this location is the parking lot tends to be packed. Watch out for people speeding through the lot and aggressive drivers.

Massive variety, shoes, kitchen, clothing, athletic, accessories, furniture, gifts, electronics,…read moreand much more, mostly predictable annoying generic brands but here and there some quality items. I don't get the rewards program at all, have entered my number for years without any actual reward. Value is above average, staff is friendly, checkout is fast enough, and there's something I need most times I visit.

I stopped in for a specific item, but they didn't have anything in my size- which is not an unusual…read moresize- but the selection was so limited and no staff were on the floor to help. It's hard to find sections in general as this place is set up like a warehouse. I had to squint and just wander to ty to find what I needed. They need to divide up sections and label everything better. Toy selection looked great initially and I was excited to pick up some stuff for work- discounted toys & books, hurrah!- but as I got closer I could see nearly every item was plastic! No high-quality toys, games or crafts. Just loads of cheap stuff. There were a few books I'd buy, but that's it. Only one small bookshelf of kids books that I could see. I left without buying anything.

Nice people, always good value. Was being restocked and switching seasons so a little hectic.read more

I love coming here because you can find a lot of good deals. Many items are the same as you can…read morefind on Amazon except that it'll be 40-50% cheaper. The downside is the store can be very narrow when it comes to the aisles, only one shopping cart can get through. On Fri-Sun, the line for the checkouts is too long. I would suggest coming Mon-Thurs to avoid this headache. Employees are very nice.

I tried calling this location 3 times, the operator and the men's department but no one answered…read more This was an hour after they opened. It's JC Penny on a weekday morning so I know they are not busy. I wanted to do an exchange since it's been under 60 days and I have the receipt. The items are in new condition but no tags. I know they can easily put new tags on since it requires no skill at all. 1 star for poor customer service. Better off going to Kohl's.

This store is very outdated…read more You may find some items from time to time, but keep your expectations low. Like many other stores, they are transitioning to registers in one designated area. They have a separate area in the store to handle returns. Some sales and online coupons.

From the moment I stepped into the store the great customer service started for me in this store! I…read moremet Barbara who pointed me in the direction that I needed to go. Barbara gave me a few options in her store that worked well‼ Thank God for the friendliness, professionalism and care that Nathaly delivered‼ I normally shop at another store however, the way Nathaly and Barbara serves me I might have to come here more often‼ This store has really good selections, value, quality as well as outstanding customer care‼

Should be a world record for how slow the staff are. Worst one by far. Zero urgency to check out…read morecustomers

I am writing to formally report a very distressing experience I had today at your Oakbrook Macy's…read morelocation. I initially came into the store to return a pair of shoes, which went smoothly. While in the store, I decided to purchase a men's cologne as a birthday gift for my fiancé. When I proceeded to check out, I asked the associate to look up my Macy's credit card account, as I typically do. My transaction was declined, and I was told it was due to an issue with my identification. I explained that I recently upgraded to a Real ID and was issued a temporary paper ID by the DMV, which is valid and contains the same information as my previous ID. Instead of receiving assistance in resolving the issue: * I was told I had to call customer service myself. * I spent approximately 1 hour and 30 minutes on the phone trying to resolve the issue while standing in the store. * The transaction was retried but declined again. * I felt a lack of support and empathy during the process. This situation became extremely embarrassing, as I was left standing at the register for an extended period. I felt as though other customers and staff were watching and judging the situation, which made me feel uncomfortable and humiliated. While one associate eventually attempted to help by suggesting another call, the overall experience lacked proper customer care, discretion, and support. I am requesting: 1. A review of how situations like this are handled in-store. 2. Additional training for staff on assisting customers with credit card issues. 3. Better coordination between store associates and credit services to avoid placing the burden entirely on the customer. 4. Follow-up regarding how this situation will be improved moving forward. I have been a loyal Macy's customer and was very disappointed by how this situation was handled.

Opened a Macys credit card and i never received the 30% discount off first purchase. Spoke with…read morethem and not resolved. Closing account and not shopping at Macys anymore.

While staying at the nearby Westin, which is walking distance, I popped into Yorktown Center for…read morenothing more than wandering around a mall and maybe grabbing a quick bite from a mall food court. I was able to achieve both here! Yorktown Center and mall are the anchor of this area and have all the classic vibes of an interior mall while being surrounded by open-air shopping and eateries. Additionally, this complex also has a movie theater an a gym. So, multi-faceted and mixed used for sure. The mall has a lot of the standard mall store you expect, but they also have a good variety of smaller branded stores and even some local shops. Like any other mall right now, there were serval empty store fronts. While the shops were cool to wander through and by, I came for the food court, which is huge! Featured a solid selection of chain and local spots. The mall was clean and well kept. Worn in some places, but for the most part in good shape. Overall, solid spot to spend some time at, with or without purpose.

Another location I was torn between giving 4 or 5 stars…read more "Malls" in 2025 are hard to review as we're in such a weird space between in-person and online shopping but for what a traditional mall to me should be, I had to give 4 stars. Firstly, I appreciated that this mall is located walking distance from a big store-front shopping center, including a hotel and stores like Target and a bus stop. A circus was on tour in the parking lot the same weekend I arrived here, which I would assume would've brought more business to the mall. It seems to be a good spot for pop-up events like that. And secondly, service dogs are welcomed for those that need them. Overall I had a great experience with the stores that this mall does have, including the biggest highlight being at Victoria Secret's where the staff greeted me, gave me a post-weight loss bra fitting and great service when checking out with my new items! Vacancies are plenty-full in this mall unfortunately and specifically I want to mention Barbra's Bookstore - a small owned bookstore in the mall that I 1000000% wanted to support, mostly because they fullllllly advertised their banned book section and had tote bags for sale around the store branded with those same banned books *see pictures* , BUT - no one acknowledged me in the store & I don't appreciate that. Decent mall, decent stores, great food court (Burning Mouth being the best place) - with lounging, sitting area. There's also a family bathroom in this mall, located by the food court that is HUGE - and I'm sure helpful to mothers nursing. A family, small-oriented mall indeed!