Von Maur - this place is great. The sales lady helped me find the exact shirt I needed Quickly…read more These people have always been great to me. I will continue to be a customer. Thanks Von Maur.

I love this Vaughn Maher at Yorktown partial because of the sales tax and also partially because I…read morefeel like it's larger than the location in Glenview. Similar to the Glenview location it carries that same old school ambience which is really quite nice. They also sometimes have a live piano player as does Glenview, which is really fantastic and create a great feeling to add to that welcome Homie sense that they build. Similar to the Glenview location I will say again really great selection. They carry great brands however because I feel like it is slightly larger they carry even more product and therefore more options. Love coming here as usual parking is pretty easy inconvenient for Yorktown and so glad that old-school type department stores still exist somewhere here in the Illinois area.

Amazing selection, but you have to pick through! Which I personally hate! And if you hate it, this…read moreis the wrong place for you. This is the perfect place for my mom. She lovessssssssss Last Chance! We went yesterday so she can look for a coat. While she was looking for coats, I went to the shoe section. The shoe section is easier to pick through so that's why I went to that section. I actually did find some Sam Edelman Birkenstock sandals, which were beautiful. They were originally $150 but you guys had them on sale for $25. SCORE!!!!! My mom found me a bcbgmaxazria faux shearling coat that was originally almost $400 for $52! Double SCORE!!!! I LOVE a good bargain!!!!! My mom bought a coat and some shoes too that will reduce substantially as well. My mom thought she lost her Nordstrom card so she called Nordstrom so they can put a hold on her account but forgot by the time we were in line, she remembered it. Ebony got customer service on the phone for my mom and my mom was able to unblock her card and get a new card sent! Ebony also thoroughly explained the procedures of when you don't physically have your Nordstrom card to my mom and I. She was very patient kind and extremely helpful!!!!!!!! Ebony gave award winning customer service! You betta work Ebony!!!!!! P.S.... why did you guys reduce your Designer clothes, sunglasses and shoes section??

If you're coming to this place expecting a typical Nordstrom experience, you're in the wrong place…read more This is where Nordstrom, Nordstrom Rack returns and overstock go for their absolute final markdown, and it is a treasure hunt adventure! Everything is sold "as-is" and all sales are final. A lot of the items are returns so you should check for stains, holes or broken zippers before checking out. Overall, if you are patient, get adrenaline rushes for some chaos, you can come out of here with some good designer finds.

Tell the Starbucks in your store that not allowing pre-orders makes them like any other coffee…read moreshop. I appreciate that you want the Starbucks to drive business to Target but it's not like anyone is going to shop and get in line to pay while their coffee is getting prepared--really. Now as for Target--I've always found this store to be clean and well stocked with friendly staff.

Went here to grab my pick up order on 07/29/26 @ approximately 9pm. When it was my turn to be…read moreassisted at guest service the lady was completely cold and nasty in demeanor. I said hello she ignored me I said I have a pick up and she scanned my phone and told me "would you like to grab a cart"? I looked at her confused asf because mind you I've been coming to this location every week for a year and have never been told I need to go walk back to the carts and retrieve a cart for the employees. I asked her "I have to get a cart for you?" Man this lady told me "you absolutely do you have to because you have 25 items" so had I came in my car and did drive up would I have to get a cart for you? It was more of how she said it and her attitude. I will not be back. Last month I had employees walk pass me while I waited for an order for 10 mins this was the last straw.

Great selection! Lines can be long, but move quickly…read more One thing about this location is the parking lot tends to be packed. Watch out for people speeding through the lot and aggressive drivers.

Hire more staff & have separate line for returns! I waited 25 minutes to return an item. After…read morereturning, I planned to shop but refused to stand in line again. Completed survey, manager called and all she could do was apologize. Customer service is the reason stores and malls are closing!

Massive variety, shoes, kitchen, clothing, athletic, accessories, furniture, gifts, electronics,…read moreand much more, mostly predictable annoying generic brands but here and there some quality items. I don't get the rewards program at all, have entered my number for years without any actual reward. Value is above average, staff is friendly, checkout is fast enough, and there's something I need most times I visit.

I stopped in for a specific item, but they didn't have anything in my size- which is not an unusual…read moresize- but the selection was so limited and no staff were on the floor to help. It's hard to find sections in general as this place is set up like a warehouse. I had to squint and just wander to ty to find what I needed. They need to divide up sections and label everything better. Toy selection looked great initially and I was excited to pick up some stuff for work- discounted toys & books, hurrah!- but as I got closer I could see nearly every item was plastic! No high-quality toys, games or crafts. Just loads of cheap stuff. There were a few books I'd buy, but that's it. Only one small bookshelf of kids books that I could see. I left without buying anything.

Nice people, always good value. Was being restocked and switching seasons so a little hectic.read more

I love coming here because you can find a lot of good deals. Many items are the same as you can…read morefind on Amazon except that it'll be 40-50% cheaper. The downside is the store can be very narrow when it comes to the aisles, only one shopping cart can get through. On Fri-Sun, the line for the checkouts is too long. I would suggest coming Mon-Thurs to avoid this headache. Employees are very nice.

I tried calling this location 3 times, the operator and the men's department but no one answered…read more This was an hour after they opened. It's JC Penny on a weekday morning so I know they are not busy. I wanted to do an exchange since it's been under 60 days and I have the receipt. The items are in new condition but no tags. I know they can easily put new tags on since it requires no skill at all. 1 star for poor customer service. Better off going to Kohl's.

This store is very outdated…read more You may find some items from time to time, but keep your expectations low. Like many other stores, they are transitioning to registers in one designated area. They have a separate area in the store to handle returns. Some sales and online coupons.

From the moment I stepped into the store the great customer service started for me in this store! I…read moremet Barbara who pointed me in the direction that I needed to go. Barbara gave me a few options in her store that worked well‼ Thank God for the friendliness, professionalism and care that Nathaly delivered‼ I normally shop at another store however, the way Nathaly and Barbara serves me I might have to come here more often‼ This store has really good selections, value, quality as well as outstanding customer care‼

Should be a world record for how slow the staff are. Worst one by far. Zero urgency to check out…read morecustomers

I had such a wonderful experience thanks to Kristal at Macy's Oakbrook in IL! The store was closing…read morein just 10 minutes, but she still took the time to help me search for a clearance dress that my mom had been wanting but couldn't find anywhere. She was incredibly kind, patient, and genuinely willing to help, even though she didn't have to. Because of her dedication, I was able to find and purchase the perfect dress just in time for my mom's birthday, and it truly felt like a special moment I would have otherwise missed. I know my mom is going to be absolutely thrilled and deeply touched when she opens it. This gift means so much to her, and I couldn't have done it without Kristal's help. Exceptional customer service like Kristal's is hard to find these days. She went above and beyond to make sure I didn't leave empty handed, and her effort turned what could have been a disappointing end to my day into something genuinely meaningful and joyful. I truly appreciate the care and heart she put into helping me. Thank you, Kristal, for making such a positive difference. You made my day, and I know you'll make my mom's birthday truly unforgettable.

I am writing to formally report a very distressing experience I had today at your Oakbrook Macy's…read morelocation. I initially came into the store to return a pair of shoes, which went smoothly. While in the store, I decided to purchase a men's cologne as a birthday gift for my fiancé. When I proceeded to check out, I asked the associate to look up my Macy's credit card account, as I typically do. My transaction was declined, and I was told it was due to an issue with my identification. I explained that I recently upgraded to a Real ID and was issued a temporary paper ID by the DMV, which is valid and contains the same information as my previous ID. Instead of receiving assistance in resolving the issue: * I was told I had to call customer service myself. * I spent approximately 1 hour and 30 minutes on the phone trying to resolve the issue while standing in the store. * The transaction was retried but declined again. * I felt a lack of support and empathy during the process. This situation became extremely embarrassing, as I was left standing at the register for an extended period. I felt as though other customers and staff were watching and judging the situation, which made me feel uncomfortable and humiliated. While one associate eventually attempted to help by suggesting another call, the overall experience lacked proper customer care, discretion, and support. I am requesting: 1. A review of how situations like this are handled in-store. 2. Additional training for staff on assisting customers with credit card issues. 3. Better coordination between store associates and credit services to avoid placing the burden entirely on the customer. 4. Follow-up regarding how this situation will be improved moving forward. I have been a loyal Macy's customer and was very disappointed by how this situation was handled.

Found some great deals here. Lots of parking. There are many restaurants right around the parameter…read moreof the mall.

Another location I was torn between giving 4 or 5 stars…read more "Malls" in 2025 are hard to review as we're in such a weird space between in-person and online shopping but for what a traditional mall to me should be, I had to give 4 stars. Firstly, I appreciated that this mall is located walking distance from a big store-front shopping center, including a hotel and stores like Target and a bus stop. A circus was on tour in the parking lot the same weekend I arrived here, which I would assume would've brought more business to the mall. It seems to be a good spot for pop-up events like that. And secondly, service dogs are welcomed for those that need them. Overall I had a great experience with the stores that this mall does have, including the biggest highlight being at Victoria Secret's where the staff greeted me, gave me a post-weight loss bra fitting and great service when checking out with my new items! Vacancies are plenty-full in this mall unfortunately and specifically I want to mention Barbra's Bookstore - a small owned bookstore in the mall that I 1000000% wanted to support, mostly because they fullllllly advertised their banned book section and had tote bags for sale around the store branded with those same banned books *see pictures* , BUT - no one acknowledged me in the store & I don't appreciate that. Decent mall, decent stores, great food court (Burning Mouth being the best place) - with lounging, sitting area. There's also a family bathroom in this mall, located by the food court that is HUGE - and I'm sure helpful to mothers nursing. A family, small-oriented mall indeed!