Avoid this store at all costs. I placed an order for an 8 seat, 10 side pit sactional with 4…read morestorage seats. When my order arrived, it only contained covers for standard seats, rendering the storage seats/ottomans overpriced footrests. The first time I called the store to address the issue, "Bill" took my information and said a store manager would call me back in the morning. An hour later, I received a voicemail from Bill stating "I just realized that when the storage seat is being used as a seat not as an ottoman it's a standard seat cover that goes on it. It's only different if it's used as an ottoman and then it would be a different cover, so you're fine with the standard seat cover." I paid extra for storage seats/ottomans so that I could use them for storage, not so that I could have heavier than usual seat bases that cost more. Also, no manager ever called me back. I called the store today, and was informed by "Manny" that I would have to pay more for storage seat covers because they cost more than standard seat covers. I refuse to pay for employee error on a nearly $8k purchase. Thoroughly unimpressed.

If you go to this store, make sure you talk to Manny. He is very knowledgeable and patient. I can…read moretell from how fast he answered our questions that he pretty much knows everything about lovesac from heart. We haven't gotten our lovesac yet because we got custom covers (we didn't like the bumpy lines on the covers. So it will take 3-4 weeks and the covers are non-refundable. We understood and took the risk. A lot of people say they love their lovesac. When I search for top furniture company's love sac is usually on the top 5 list. Will update this review later when we get out lovesac. Not looking forward to putting the covers on but I hear using a steamer on the cover makes it easier to put on!

I wish I took photos of this place because it was huge, and I was in LOVE!…read more Connected through a warehouse there's a CB2 outlet, which has some pretty decent stuff, but the Crate and Barrel Outlet is what really made me excited. My boyfriend and I came in search of a couch, and they had so many options that were decently priced too. They had a double discount of 20% off then another 20%, which was generous! They had couches of all sizes, colors, and materials. We really wanted a couch with a chaise, but they only had couches with it on the left side, which I would say is the only downside of this outlet. Also, all of the employees are SO nice. The lady that helped us was amazing. I really wish I got her name! She was talking to us about the couch we originally wanted, but she showed us different options, gave us moving websites to get the couch delivered, and helped us figure out to my boyfriend's Crate & Barrel card on his phone because he didn't have it in person. They have a huge selection of appliances in the store and in the warehouse. A great place. It makes me excited to move out! I know where I'll be coming to get a new couch.

Beautiful Saturday afternoon and was feeling like a drive so went down the the Crate and Barrel…read moreOutlet. Let me first start off my saying, don't expect outlet prices. For some reason c&b think that charging store prices at an outlet is an ok thing to do. I've I wanted store prices, I'd just go to my local or order it from the privacy of my home. I also don't understand why they feel they can charge so much for such severely damaged furniture. I'm not sure the best carpenters could make this stuff look good, but you can hand over maybe msrp-10%. What a deal. Hopefully you can sense the sarcasm. It was the worst of scratch and dent I have ever seen. Even today, I'm trying to understand the business model that makes it all make sense. I'm struggling. If it were me, and I love c&b, pass on it. This places soils the name of Crate and Barrel for me

They let us choose from their floor stock in exchange for our deposit amount. Not quite what we…read morewanted but at least it wasn't money lost. Thank you to the owner for this.

Mike was very helpful in helping me find a piece of furniture that we special ordered through their…read moresupplier options. I also got a good deal on a couch they were selling on clearance.

I would like to update my review. I did have the sofa redone at your shop. We discussed ad nauseam…read morethat it would be a comfortable soft sofa and that the velvet would not attract as much dust and lint as it does. You said it was specifically a better product. I had another chair recovered in velvet at Calico Corners in Wilmette and it does not attract dust and lint at all so it is not necessarily a function of all velvets. You were not nearly as helpful as you sound here on yelp when I had these complaints after the sofa was done. You' were completely unresponsive and refused to assist any further. At minimum, the sofa should've been comfortable and you definitely did mislead me on your product.

Update: I just received my newest piece from MegMade and am in love! I purchased a sofa that is…read morecomfy AND looks amazing. The ultimate combo. I absolutely love this place! You get something completely customizable and catered to you that no one else will ever have. My husband and I love our dresser! It's so well done.

I L.O.V.E. MJ Interiors! Mary Joy worked with me room by room to give my home the coziness I…read moredesired. She helped with colors, furniture, fabrics, lighting, etc. I completely trust her advice and suggestions. Plus she's fun to work with. Highly recommend her!

From the owner: Great furniture and interior design.read more

We inherited a Victorian armchair and loveseat that were falling apart at the seams. The wood was…read morein terrible shape, and had an unattractive dark finish. Donna was extremely kind and helpful throughout the process. She gave practical advice, and spent a long time looking through upholstery samples with us. We decided to completely strip the wood to reveal the natural wood grain, re-glued, and reupholstered both pieces. All the work was done in approx two weeks, and all correspondence was answered promptly. We are over the moon with the results. The colors are stunning, and great care was taken to line up the complex pattern of the upholstery with the tufting. Excellent service and excellent results. We will be back with future products. Highly recommend.

My husband's grandparents passed away some time ago, and we were given their old cedar chest. After…read morecross-country travel, many decades of use, and some botched attempts to spruce it up, it was in terrible shape. Today, the refinished/repaired chest came back to us and it looks like it's brand new! I could not be happier with the results. Quick turnaround, too, and convenient pick up/drop off service! Thank you so much to the team!

You can always get some great bargains here. I wished they had more registers open during the…read moreholiday hours. We were waiting in line and they only had two opened for awhile. There was a long line of people waiting. It took about 10 mins before someone opened a third register. Other than that, this location is big with a lot of parking. They need smaller shopping carts, like some of the ones in Downers Grove.

This store is great. Their dog beds are the best. The orthopedic beds lasts for years and years…read more Really good quality and no chemical smells at all. I also buy a lot of other dog supplies here, too. Plus, I buy stuff for myself like merino wool blankets and throws, plush cotton towels, and designer beddings. Good quality and low prices.

Employees are volunteers and proceeds go to domestic violence survivors. Forget taking your…read moredonations to Goodwill. This is a no-brainer. I went thrifting with a friend and was quite surprised at how many good brands I found. This place is really well priced when the average top was only $7. They do take both cards and cash. The lines to check out get quite long. Same with the line to try clothes on. There are only 2 fitting rooms available, so be prepared to be patient. Be kind to the employees. They aren't there to make extra cash.

Tried on a pair of shoes, walked to the mirror to see how they looked by the time I returned…read moresomeone took my shoes which were Lululemon summer slides. Employees acted like it some big ruse to take their shoes. Offered me a 25% discount to buy a pair of shoes just so I could leave the store. I left the place barefoot. I called the store as soon as I left and told Ellen that the way she handled this was inappropriate. She told me to return to the shop the next day and she would give me a $20 store credit. This is a screenshot of my timestamped email sent at 950am the next day 10 mins before the store opened. I entered the store at 10:03am and my shoes were on the sales rack marked at $30. These people are wild and their own cameras and my time stamped evidence prove it. These con artists really took my shoes, made me leave the store barefoot. Offered me a $20 store credit after I called and complained and then had the AUDACITY to have my shoes on the sale rack for $30 Even when presented with evidence that these were my shoes they tried to argue that they weren't because they were in like new condition. The woman who did all of this was the assistant manager Ellen. Mind you, I asked multiple times to see their cameras and to fill out an incident report before I left the store barefoot which they REFUSED. When I called the police Ellen REFUSED to give me the store address and kept telling me to hang up the phone. Also, as of 6/28, the website to the not for profit they claim proceeds support is invalid.

This place is a hidden gem! I bought an England sofa for a very reasonable price. The quality is…read moremuch better than anything I could find online. Anna Marie was great to work with and the delivery was excellent and timely!

We are having similar issues (mainly rippling fabric after just a couple weeks) with 2 England…read moresofas as reviewer, Tom K did in 2015 with his Flexsteel Rockers. It's sad to see that nothing seems to have changed. And, besides the back and forth for almost a year now with the Crest Customer Service Manager on the sofas we purchased which are obviously defective, I have asked to speak to a store manager or owner as our situation is unique. But, after reading a couple reviews here, I'm thinking others have had similar issues with their furniture purchased at Crest. Our situation is not resolved yet and we took delivery of the sofas at the end of January 2023. It's now almost the end of 2023! I've been told by the Customer Service Mgr at Crest that most requests and issues we have made are not "England's policy". My next contact will be with England directly. We, like Tom K., have now asked for a refund. I was willing to pick something else out until the neglect by the store manager/owner became very apparent. He/she just doesn't care or there's something "off" in this whole picture. Update: I emailed England Furniture and was almost immediately called by the area Supervisor Rep. He understands my issues/frustration and is taking steps to make things right. It was refreshing to talk to someone who understands and cares.

I brought my 15 yr old here. She has an old soul as they say. Antiquing is her favorite pastime. As…read moresoon as we walked in, her eyes got big and she said "Mom, I'm going to be here for a while." We were there for 2 hrs. It's a treasure trove of possibilities. There are tons of venders who have sections of items. Some can be pricey, but there are definitely deals to be found. In one afternoon, my kid was inspired to redecorate her whole bedroom with antiques and florals. We bought lamps and pictures, and decor for shelves. She was so happy, which made me so happy. I collect vintage Christmas elves from the 50's. I was so excited to find some. I usually find them at estate sales, so finding one in a shop was a bonus. When we rang it all up it came to $250. We walked out with a lot of stuff, so $250 was a great deal. Just remember they don't do returns or exchanges I can't believe I waited so long to show her this place. I know she'll make me bring her here often.

Snobby employees. Closed minded. Do not support non profit businesses…read more Will not hang a poster for a local musical production. Why is a creative shop like this so limited in their thinking? How harmful can a musical comedy be to their business? Would not even hang the poster in the back for their employees to see. Sad as I've purchased many items here in the past. I won't support this store any longer.