I actually came here because the store is closing and it's the only location closing. I thought I…read morecould get a head start on Christmas shopping but the best stuff has been scavenged... Not BB&Bs fault but the 40-60 percent deals are attractive. Anyhoo it's a very casual store, plenty to shop around for and definitely needed to update my house with the best decor and other items I never knew I needed.

I really like the selection of merchandise here. Wide…read morevariety of kitchen, bedroom, bath and house hold items and furnishings. Most items are priced well. I enjoy shopping here

The service when returning something I took the return article to the store the store would not…read moreaccept it. They told me to take it to the warehouse. The warehouse would not accept it because they told me I needed paperwork from the store to return it. It's been a back-and-forth issue. I'm a senior citizen and now my time has ran out and I'm stuck with something that I can't use nor do I want and they won't take it back and I've called all around and no one has properly accommodated me and they told me that I have to keep it when I wanna return something that I have no use for and have a credit back to my account. It's not been used still in the box so who wants this kind of treatment no one deserves it so definitely I wouldn't recommend it. No one should have to go through this and be stuck with something that they don't want and can't use.

My Guest Experience Specialist was wonderful. Her name was Erin, if I was rating this based on my…read moreexperience with her I would give 5 stars. Thank you, Erin for being the ONLY good thing about Bob's furniture. I was really hoping Bob's furniture would be better than Ashley's but it looks like they all are going to fall short. If Bob's does anything right, it would be giving the ONE good thing they have a raise and allowing her to replace her managers. Erin assisted me with picking a bed and bedroom furniture set. Due to technical issues with the order site, she sought support from her store manager. Nice Guy, but he didn't listen to what I wanted and ordered the wrong items. This was after I spent 2 hours with Erin filling her in on my issues with Ashley Furniture and my desperate need for furniture ASAP. My items arrived (most of them) on time. I had my new bed which is great, but with the box spring the store manager ordered caused the bed sit so high that my 5'8" tall body had to jump up to get into the bed. I wanted the low profile box spring so that it was lower to the ground like a bed should be. What if this bed was for a kid or an elderly individual? You would need a chair lift to get into that bed. Next, my 5 piece bedroom set was delivered as a 4 piece. Little did I know, Mr. Store Manager ordered the wrong one. So, now my husband has no dresser for the foreseeable future. Because of course, now the piece is out of stock and on back order unlike last weekend when I worked with Erin, because she confirmed all of the items I wanted were in stock due to my need. I called Erin to get the issue resolved and she graciously reached out twice letting me know her manager on duty Jessica would be calling. She even called to tell me she was going to call in 5 minutes. Guess what?! I never received the call from Jessica. Thanks for the help, Jessica. Appreciate your attention to detail - it must be a manager thing in that store. So, I had to spend my day todaytalking to a text chat bots Wildeline and Mildred and a customer care agent Adyen for 2 hours to get the issue resolved. I am now getting the box spring I wanted and when the chest dresser becomes available (hopefully before 2027), my husband will finally have his dresser. They waived the delivery fee (as they should) and gave me a $100 off. So shout out to Adyen for spending over an hour on the phone and putting me on hold 5 times to get permission to do the right thing. Oh, I forgot to mention, that all this happened after I had already ordered a sectional couch and ottoman from them for $2000 and the ottoman broke after 2 days for NO REASON. So, call me a "Karen" if you want but if my attention to detail and listening skills were as piss poor as the management in the Joliet store or as dependable as the chatbots Wildeline and Mildred at resolving ANY TYPE OF ISSUE, I wouldn't have been able to pay over $6000 on furniture in 4 different deliveries due to 3 different mishaps caused by Bob's furniture for furniture that probably has the durability of what is left of my patience. The only reason I am giving this store 3 stars is because Erin my Guest Experience Specialist was amazing, empathetic, and supportive. Jumping off my soap box now. Happy Shopping.

Great store! All the employees were very helpful. Check them out if you are in the area.read more

This was my first time coming here, and I had heard a lot of good things and been told how cool it…read moreis in there, which don't get me wrong, it was! I talked to who I assume was the owner, who was very friendly and had a lot of information on what I was asking about. However, when I was shopping, I was then followed by that same man for almost the whole time I was shopping. He would just stand there and move around to exactly where I went and it made it a very awkward time that I almost just wanted to leave. Then when he was gone, was being watched by 3 other employees, one of which seemed like she was gossiping about me or my partner. She would be staring at me or him and then turn around when we looked over. She also went to her coworker and whispered something and then very obviously the other coworker walked past us and looked directly at us almost laughing. I just felt very uncomfortable here which was very disappointing because it was a very awesome store.

Not sure why so many bad reviews but the staff was very pleasant and helpful. The store was a…read moremessier one than other targets but they still had what I needed. Overall it's a good target

The employees are much more pleasant and actually speak and say hi unlike other big name store down…read morethe street

Newest store that opened up in Joliet in the heart of the city. The owner of the store was really…read morefriendly. Great business that the store is getting too! It's got a little bit of everything from vintage items to great clothing and even hard to find vintage paintings. Overall, solid new store worth checking out!

Briefly visited his Hobby Lobby store and it was kind of exciting because I haven't been in one of…read morethese stores in years. The store feature tons of art and crafts! I was looking to hand make gifts for a birthday idea with my wife and this place had a great deal of most stuff some of the items like hats and caps are cheaply made so be careful washing it. Tons of great ideas if you're into putting pictures throughout your entire house and there is an endless amount of decor no matter what time of the season because it could be Halloween and Christmas inside at all times. Staff here was pretty friendly, the store is located in a busy strip mall with many things going on so be wary of traffic. Overall the store was pretty modern and has a lot of eye-catching things. Overall I thought was a decent story to check out and visit.

It was my first Time in Illinois an I came to hobby lobby to pick a few things an this worker her…read morename is Pearl she helped me out with some things while I was there amazing customer service she deserves a pay raise

Store was clean , went on a Tuesday afternoon not busy at all and had some good buys on clothes and…read morestuff but done that was kinda pricey but overall good

A Hispanic woman cut the line pretending she didn't speak ENGLISH. But later discovered that she…read moredid... The manager did nothing about the line jumping. Need to put more people on the register. Also, when I'm standing to return something dont mysteriously take 8 people in the purchase line AFTER I was standing in the return line, FIRST. Fix this and I'll resume shopping in your store.

I went here to find some baby trees for out landscaper to plant for me…read more The trees were low-cost and shall grow to be quite lovely My husband rented a U-Haul so that we would not get dirt in his SUV (which turned out to be not required, they laid down plastic) I was able to bring our dogs on a leash and we all had a great time Very nice service and I was able to see what the trees would mature into in about 8-12 years

What a beautiful Nursery! as the Former Publisher of Gardening How To, I've been to many Garden…read moreCenters. Lupe and Angie were amazing. Lupe was extremely knowledgeable about Plants, Trees... their service has been great. Love that they have events as well.

I am truly disappointed in my experiences with the Value City in Joliet, IL. We went into the store…read moreback in February looking for new couches for our living room. We ended up finding a sectional and a recliner we liked, and it just so happened to be on sale, so win-win, right? We were helped by Elyse, who came across as very friendly, trustworthy, and knowledgeable - or so we thought. Here are some of the issues we encountered. I originally wasn't going to write a review, but I wanted others to be warned. 1. Sectional (floor model) - When we bought the sectional, it was the last one, so we were taking the floor model. We were told it would be wrapped up either that same day or the following morning. A few days later, my parents went in because they too were looking for new couches, and they noticed the sectional we purchased (and were promised would be wrapped) was still on the floor. Not a huge deal, but definitely annoying. 2. Pickup/delivery issue - When we agreed to pick up the sectional, Elyse mentioned we could wait until the recliner (which had to be ordered) came in. That way, we could pick them both up at once and avoid the $200 delivery fee or needing to make two trips, to which we agreed. Then we got a call from Elyse saying they could no longer hold the sectional until the recliner arrived because she hadn't gotten approval from her manager and they needed space in the warehouse. I reminded her we didn't really need the recliner, it was just a nice-to-have and if it meant paying $200 for delivery or making two trips, we'd rather cancel it and just pick up the sectional. Once they heard we wouldn't be buying the recliner under those terms, suddenly it was "ok" to hold the sectional until the recliner arrived. Another annoyance - why call us with a problem, only to backtrack when you realize it might cost you the sale? 3. Financing problem - We went with their financing because it had 12 months of interest-free payments. Not that we needed the full year, but it was nice. Elyse, without being asked, put in 24 months "just to see if it would go through." We NEVER requested this. When the first bill came from the credit card company, I noticed a little over $100 was charged as a "promotional fee." No one had mentioned this, and it was charged without my authorization. I disputed it twice with the bank, but was told I signed the receipt agreeing and acknowledging it. I was shocked, if I had known about the fee, I never would have done their financing, since we didn't even need it, so why would I pay extra money if I didn't need to. I called Value City to clarify and asked if the fee applied to both 12 and 24 month financing. I was told it only applied to the 24 months. That's where I got even more frustrated - because again, we never asked for the 24 months. Elyse apologized and told me I'd have to go through the bank for a refund. I explained I already tried and was redirected back to them. She spoke with her manager and called me back, offering $100 off a future $2,000 purchase if I came into the store. At the time, I was very pregnant and not going anywhere, but more importantly, why should I have to spend another $2,000 just to fix something their salesperson did without my consent? I told her I didn't need new furniture right now and that I was due any day. She spoke with her manager again and said whenever we're ready to buy, to ask for him and he'd "take care of us." I asked what that meant and requested it in writing because all trust was broken at this point. She said she'd check with her manager and get back to me. Well, it's going on two months and I never heard back nor received anything in writing. I will never shop at this location again. They are not trustworthy. I understand I should never blindly trust salespeople and should have read the very small fine print on the receipt, but this isn't about $100, it's about the principle. Their salesperson made changes we didn't ask for, and they failed to take accountability or make it right. I just wanted to warn people before shopping here.

My wife and I ordered 2 reclining chairs and a sofa. Paid for on the same day and was told that…read morethe sofa would come around June 12, 2024 and the chairs would come in September. Got a call back a couple days before delivery and was told that the sofa and 1 chair would come on July 9th. On July 5th they called and said that the sofa would now come on August 28th and the chairs would come on September 24th. This place is not a good place to shop at. I am going to cancel my order and buy elsewhere.