This is going to be a long review. Let me start out by pointing out that there are 41 1 star ratings for this company and 5 good reviews. Two people that I personally met have filed complaints with the BBB. The owner goes through and hides his mistakes. Story: I used to work at the Staples down the street at Chandler Blvd and Alma School (I was moved there to team up with another of the district's best techs). During my time there, I dealt with a few head shaking experiences involving computers with "The Wright PC" stickers on them. These involve an extensive collection of massive overcharges and inadequate knowledge of TWPC employees. Two experiences stand out among the rest. The first of these was a woman (whom I came to trust, and came to the conclusion that she clearly had a genius level IQ as well as did her children) who claimed that she had taken her desktop to them to have some work done (idk, software or something) and it had come back infected with viruses. I did an intake, and it did, so we had to charge her for a virus removal ($149.99). When she brought it to them, it was a fresh install of Windows 7, so they clearly had sketchy motives and did SOMETHING to it. The second person brought in a "brand new" business class laptop that he had bought the day before from TWPC. I looked at it and then looked at him with a concerned look on my face; it was clearly not new. I later looked up the model and verified that it had not been manufactured by Dell for over 2 and 1/2 YEARS! He had paid $650 for a $350 laptop because TWPC had exploited his ignorance. IN ADDITION to that, he also had several hundred infections on this "brand new" hard drive and thus forked out another $150 to us to fix it. Final cost of going to The Wright PC: $450. I urged him to never return to that place before he left. Take my advise as a genius tech, pay the little extra up front to a trusted retail store. "mom and pop" computer shops are not to be trusted. (Data Doctors counts) read more

I brought my nearly new PC to them and got the unfortunate news that it would be double its worth to repair. The instead sold me a superior used one for a great price. It wound up having an issue immediately upon me turning it on, but they quickly swapped hard drives the next morning and gave me a different one. Great customer service and everyone there is friendly and knowledgeable. read more

these guys really know what they are doing - they service all of my macs and pcs - i have a large family with many computer users and i find this place honest about cost and repairs - they are my goto store for computers and this is coming from a software sales professional read more

If you want a great conversation or amazing work on your computer, this is the place to go. He interacts you with and very funny. He recommended some parts to upgrade with me being a gamer but made me go home and check his work first to make sure he fixed my issue from first bringing my computer in to get fixed. I really loved how he did business and he shared many great stories about his travels and work. Always a great time in here and I will be back and will be recommending him to other friends/gamers. read more

This place is just a NO! Turn around, go back, don't stop. I work with EMR systems. I know computers but I'm busy working 2 jobs and taking care of a kid. All I needed was help with my battery port. This place is a joke. I got lied to, the $50 coupon on Yelp is bogus (I got maybe $30 off). It was one story after another, plus they never call, I had to call them every time. They said it would be ready in 3-4 days, which turned into 2 weeks. I call on day 4 and they said they had to order a part but it would be there Friday. Hey how about calling me to see if I even can wait that long and wanted you to order that part, hmmmmm? I call on Monday, "no we had to order your part and it just came in so it will be ready tues". What happened to Friday? I call Wed and it's now suddenly the mother board?!? Then he has the nerve to give me the option of buying a refurbished laptop! I'm like NO, I paid A LOT for mine, so I'd like it fixed. "Oh yeah I can see that". Finally I go down there Saturday just asking for it back, repaired or not. "Your laptop isn't put together and I'm the only one here". You are the only one ever here. Well instead of saving me money this place has cost me money and I want my laptop back! Miraculously I get a call Monday that it's all fixed. That they got my part in and it's working. Isn't that odd, guess it wasn't the mother board after all. Funny how they just got my part in too. This place is just fishy, I don't trust them and will never recommend them ever. Which is sad because in the medical EMR world we could use a place that could help us out in a jiffy. read more

Captain Kirk and his crew are just outstanding! I came to his store in total distress and panic , but he helped me rebuild my computer at a very affordable price and in no time! He is rightly so confident , knowledgeable, understanding and accommodating . I highly recommend TheWrightPC to professionals and anybody who's looking for quality service at competitive price! Thank you Kirk, Greg, Gary and everyone else for your assistance! read more

Bought a laptop for my daughter here. The hard drive failed but luckily I had the warranty. I took it back for them to install the new hard drive, but found out later that they didn't activate Windows. I called them and they said I'd have to bring it in or ship it (now living in California) because there is nothing they can do over the phone. All I needed was the product key. Luckily, I started taking the laptop apart and found the key sticker in the battery compartment. The activation is something that the tech should have done, or at least tell me to look for the sticker in other places. Seems like a way to get extra business from someone who doesn't deal with computers much. I wouldn't recommend this place. By the way, there are 3 positive reviews. 41 negative reviews that fall under "not recommended" so they don't show up initially and don't affect the rating. Seems like these guys at least know how to manipulate yelp. read more

I visited here about 3 years ago. They have a fantastic selection of parts, but their service kind of left a bad taste in my mouth. I went looking for a very specific part after being referred by a nearby shop with fantastic service that didn't have what I need. This shop also didn't have the cable, but when I offered to show them the issue they quickly said, "As soon as we touch your computer it's a $49 service fee. We're not like other shops you may be familiar with". All I was trying to do was plug in the bad cable to show them my issue. The other shop spent 30 minutes working with me troubleshooting with various parts and didn't charge me a dime. Sure, they lost some time with me, but when it comes time to refer friends and family to a shop, which one do you think I'll refer them to? I realize that this industry has service fees, but seems like they could have not been so hard-nosed about it. I repair computers myself and would love to have a local shop to buy parts from, but I'd have a hard time going back unless I really couldn't find a part anywhere else. read more

Kirk was great. I bought a new power supply but computer had some other issues which he diagnosed on the spot without charge and gave me options for upgrading my 5 year old PC. It is great to have someone local who supports what they sell! read more

Great to see a customer service oriented store where I can actually talk to the people behind the counter. And a store with real parts too. Just try to get that kind of knowledgeable help at a big box store. The guys here, know there stuff. I purchased a laptop from them for a work project 6 months ago, and now I have another need, so I purchased another one from them today. Two of my friends have also purchased laptops here too. THANKS! and I'll be back. read more

Spectacular service and reasonable prices after my desktop crashed. They were able to transfer all my files onto a refurbished tower and spent a great deal of time answering my questions about upgrades, new programs and installation. I am recommending them to friends. read more

Rude, obnoxious, condescending - there are not enough adjectives to describe the bad service I received. Go to any chain store and you will be treated better. read more

I do not recommend this place especially for women. I was there today to find out why my laptop was not working after they had done work on it. "Kurt" or Kirk" whatever his name was, greeted us but his demeanor changed when I said, professionally, the laptop still was not working. He got arrogant and repeatedly asked me what I did wrong with it - making assumptions. Personally, I don't think he likes women. Women: Stay away. read more

Took laptop into have hinge fixed. Young kid at counter said it could be done for $100 flat fee in 2 days. I asked about malware charge on invoice he said it was included in the fee and madde it seem like I had no choice in the service. I did not need any software help with the laptop, my Mom has a Master's degree computer programming. After 3 days it still was not fixed they said they couldn't get parts and I asked about a refund since it wasn't done. They said they would refund me half when I went to pick it up the whole story changed. DO NOT TAKE YOUR COMPUTER THERE FOR ANYTHING EVER!!!!!! read more

Do not go here, do not even cosider it for a second. Overpriced, shoddy work and complete lack of customer service should be enough to convince you. Please see the other 40 reviews that do not recommend this sad business. They are blatant liars and moving locations will hopefully not fool new customers. read more

The worst service I have ever had from any company!!! Bought a used monitor that broke with in 2 days of purchase. Owner became very rude and started yelling. Ended up just getting my money back. They charged a 10% restocking fee even though they could not repair it and had no others to exchange it with. Never do business with this company!!!!! read more

I went to buy a video card for my daughters computer from this store and the owner Kirk is RUDE. He wouldn't let me buy a card and put it in myself, he was wanting to give in-store credit if I bought the wrong Video card. BUY ALL PARTS FROM AMAZON!! Better return policy and he would not answer my questions. BUYER BEWARE read more

I took my PC their to be built, it costs 100 dollars which included a short warranty. I was a little taken back from the price, but it was my first time building a PC and did not want it to get ruined by my hands. I actually already had most of it built but some things were VERY tricky for me so I had it taken in, I had already spent 700 dollars on the parts and Windows 7 so i said screw it, another 100 wont hurt. After about 3 day-I thought it should have been faster-it was complete. It was fine at first, but very quickly I was getting all kinds of BSODs (blue screens of death). Anyone who owns a PC knows that this is bad, really bad. and it started happening after my warranty expired. So rather than take it back, I tried fixing it myself. BSOD are not something that is easy to diagnose right away, even with help from the internet. And I would get atleast 2-5 BSOD a day! But after persevering I figured out the problem. I went into my BIOS and increased the voltage to my motherboard and RAM just slightly, like a few tenths of a degree. And I have not had any BSOD since. My problem comes in the fact that THEY (the wright pc) are the experts, they should have known that not having the proper voltage would cause problems for me. I believe they didnt tweak it on purpose, so I would have to come back in and charge me another 50-100 dollars. I even could tell they thought I was a total newbie to computers right when I was explaining to them if they could build my computer, so they thought I would be dumb enough to bring it back in! HA! So technically its not what they DID to my PC that caused problems, its what they DIDNT do, and that is why they recieve one star from me. read more

When I called to ask these people if they had a computer screen that would fit my computer in stock, I was told that they did. I drove all the way from Gold Canyon to their Chandler store where I was told they indeed did not have it, but could order it for nearly twice the price of what it is online. NO STARS!!! As a matter of fact, these guys owe me gas money! read more

This is a horrible company. They do not service their new sales all. They outright insulted me, lied, deceived and were very argumentative. They sold me a new computer, when all I truly needed was a new fan. Then refused in a timely fashion to service ( transfer) documents to the new computer. I made numerous calls to store , only to be stonewalled. This was a horrific experience and I would not do business there again. Previously, I have done service work there and bought another tower there once before. DO NOT DO BUSINESS HERE PERIOD!!!!!!! read more

I agree with Drew, their service sucks and they have a bad attitude - it's all about greed to sell you a refurbished PC with problems, then try to extrapolate a $99 service charge every time you bring it back for the same problem. Within 6 months, I've spend $400 trying to find out why my PC keeps shutting down and corrupting my files. At this poiint, I could have purchased a new PC with a decent warranty. I will advise all the folks I talked to about this shop to ditch that advice and go to someone who is reputable and offers true customer service, especially on a product you've purchased from them. read more

It took me 10 weeks and many many attempts to get a backup thumb drive after employee told me it would be ready in days. Absolutely would not ever use their service again...very irritating and time consuming experience read more

Great service and prices!. I picked up a new computer there in December 2014 and will go there for all my computer needs.

Customer service here is a joke, phone calls not returned, tech I needed to talk to always seemed to have "just stepped out" all in all unprofessional. read more

My daughters computer is very important to her when we had to leave it overnight for repairs she was quite nervous but they solved all the issues and had it back to her the next day i was really surprised excellent service. I would recommend this shop to family and friends. read more

I've been going here for 3 years and everytime I went there they treated me like a new customer. The first time I brang my wifes $500 HP Laptop it had crash and needed a new keypad, so the work was done no problems 2 weeks later the laptop crashes again,take it in a 2nd time they call me and left me message that the hard drive failed, so I OK a new Hard Drive. Financialy I wasnt ready to make another $160 dollars so I let them know this, and they agreed on me making payments.I made a payment of $20 on May 17, I stopped by June 13 to let them know I still was going to continue making payments sometime in August or September. When I go on September 1st they told me my $500 laptop became the stores property In August. My question is this Why Did The Company Call Me When My Computer needed a Hard Drive, But No Call About My $500 Laptopgoing to become there property. I even offered to buy my laptop back,and they told me they didnt know where my computer is anymore.WTF.There $100 fee for just to look at ANY COMPUTER IS RIDICULOUS. read more

Rude, rude, rude! I've never felt so disrespected in any business. Firstly, upon pick-up of my computer, I noticed they lost my Microsoft Office and Microsoft Works... gone forever. When I asked about both, the rudeness was obvious. I was basically told I stole my Office and Works because I did not have the disks to replace them. Then after using computer for a few days, I notice my Windows 7 had a expiration date. My computer cost $800 and came with Works, Office, Windows 7 and more pre-installed. Unable to read my product key on the bottom of my computer and after calling Microsoft tech support, I was told that my new Windows 7 was a trial and would expire and I needed to buy a new operating system. I take my computer back and rude guy is there again (who I believe is Kirk). I explain that my Windows 7 will expire soon. His reply was to tell another coworker, "he claims his Windows 7 will expire and to 'try not to laugh too hard." Of course, no one is laughing. After more smart-ass remarks, I ask to work with another worker and he walks away. I also had to ask for another worker on pick-up. He apologized for being an ass on pick-up, only for the first thing out his mouth to be, 'don't laugh too hard.' I accepted his apology then, but he clearly didn't mean it. They do restore my Windows 7... not using my ineligible product key, but going to the Acer website. As I leave, he now has a customer with him, he taps her and says, 'watch this' and tells me to 'have a good day.' I reply, 'I'll try,' but the customer has a laughing fit on the spot. He clearly was trying to get at my goat. I will never use The Wright PC again and deeply regret giving them one dime. read more

DO NOT take your computer to these people!! They will rip you OFF. The service is terrible. I took my computer in for repair, brought it home and unfortunately didn't plug it in for a month because I was swamped. I paid $100 to have it fixed and when I did get it up and running it was NOT fixed and had the exact same problem. I then took it back and they told me that I had to repay to have it fixed because it had been 30 days. So I repaid the money to have it fixed again.....left it there more than 45 days because I was working late and they were always closed and I was out of the country. I called to see if I could pick it up and they stated "it was now their property." Apparently in the very fine print it states that after 45 days it is there property.......WHAT?? That to me is stealing someones property. Never a phone call to tell me I needed to pick it up or that it was even done.....THESE PEOPLE ARE SCAM ARTISTS....STAY FAR FAR AWAY UNLESS YOU LIKE TO BE RIPPED OFF!!! read more

I got the FBI MoneyPak virus today while on MSN of all websites and used another computer to look up what to do to correct it. Since I could not do what the various remedies available were, it appeared my infection was worse than normal. I took it to The Wright PC in Chandler who two months earlier had worked on that computer and said Microsoft Security Essentials should keep me clean. The guy (unnamed here) immediately knew what was wrong before I told him. He said it would be $150 to get it off of there. $150?? Are you kidding?! I asked if I was supposed to pay $150 everytime something got by the software they recommended I use to stay safe. He said yes. He said it would be $300 anywhere else. I told him I knew I could get it fixed cheaper. He became very flippant in his comments back to me and got kind of cocky in saying there are no solutions to the problem on the internet. None of those work he said. I called my brother who is a programmer and has some knowledge of the technical side of computers. Within a few hours on the phone he had it back up and running. Cost. $0. I have no problem paying for service, but $150 for something I was able to accomplish for nothing other than my brothers time and mine. The charge should fit the degree of difficulty in repairing it I say. We actually found a way to fix it not even found on the internet. So now there are several ways to do it. read more