Update to the Update as I am almost done working with Puro Clean…read more 4/20/25 we move back home. Just now, on my first visit into my office room, the window sills are filthy and seem covered in what is soot and windstorm remnants. I am attaching pictures. We did have repairs done to our ceiling since the remediation but not in this room and there's no way after paying Puroclean $45,000 for that remediation there should be anything looking like that in my house. My side room is also dirty in this manner. The manager Christian has not responded to my texts about this. They also took two panels of curtains but left all other curtains in the house? I'm assuming they needed to be cleaned. They also did not offer any haul away of total losses. I can barely make contact with them. The manager Christian is responsive when he wants something (like calling me asking me to take down this review) and responds when he feels like it otherwise. His voicemail box is full. The other office staff are in developing nations and not actually on the ground. Furthermore, in laundering my clothes/linens, they told me it would take two weeks. It's been at least 6. Management also specifically instructed that they not release my items to me even though they are ready because they were still haggling with my insurance. Even my adjustor was shocked at this behavior from a remediation company. Especially since I promptly wrote and they cashed without issues two previous checks for $25,000. We've had to move back in without our clothes, sheets, towels, etc which is challenging. They're ready and available but Puro Clean is holding them hostage; a business practice they were not upfront about utilizing when I sent my clothes in for treatment. Please please go to any one else for remediation and restoration but Puro Clean. Update: Puro Clean has requested I remove this. I did eventually hear from someone on the ground here in LA, Christian, and they refunded us the money we had paid to have our insulation removed (we're still waiting on the check to arrive via mail). I appreciate that Christian reached out and has been very responsive. I am happy with how he resolved the issue. However, I still think the whole discrepancy between our payment and what services were provided and the behavior of their call center representatives (Tobi) and on site person (Roman) was disingenuous. I am amending my review to 3 stars since Christian was responsive and we did get our money back. Original Review: We contracted Puro clean to do smoke/ash remediation on our house after the Eaton fire. When I did my final walk through, with Roman from the Pasadena office, he told me my crawl space was too tight (it is 12 inches) and so the insulation wasn't removed and I should have my contractor fixing structural damage remove and replace the insulation and that would be "easier." I was happy to do so. However, Tobi, from their office (which is a call center in Nigeria/Other countries making them very hard to work with) pressured me to immediately pay the full amount due on the service (which included removing all insulation and replacing it, which was not done). I foolishly paid. When I contacted Puro Clean to correct the error and get the part I paid for that they did not do, refunded they have been incredibly shady and dishonest. It's disgusting that they take advantage of displaced persons from a natural disaster. According to their call center (which is the only point of contact for customers) Roman, at their Pasadena office is now claiming all the insulation was removed and Puro Clean is refusing to return money their were paid for a service they did not do. Using Puro Clean has turned into a nightmare for us.

From the owner: PuroClean of Pasadena is the region’s only physician-led property restoration company, bringing…read moremedical expertise, scientific precision, and compassionate care to every project. We specialize in water damage mitigation, fire and smoke restoration, mold inspection and remediation, and biohazard cleanup, including crime scenes, trauma, fentanyl contamination, and drug-affected environments. Our physician leadership ensures elevated health and safety standards, evidence-based protocols, and meticulous attention to environmental and microbial risks that many traditional restoration companies may overlook. When emergencies strike, we respond quickly with advanced technology, clear communication, and a commitment to restoring both your property and your peace of mind. Our team is highly trained, certified, and equipped to handle hazardous conditions with discretion, professionalism, and medical-grade sanitation practices. Whether dealing with flooding, fire loss, toxic residues, or sensitive biohazard situations, we focus on creating a safe, healthy, and fully restored environment. PuroClean of Pasadena stands apart by combining restoration expertise with medical insight—delivering cleaner, safer, and more reliable results for homeowners, businesses, and communities.

In January of 2026 we suffered significant water damage to our home, at which time I contacted our…read moreHomeowners Insurance carrier, AAA, and filed a claim. One of the first questions they asked me was, do you have a contractor in mind to perform the remediation? I told them no, so they offered to put ProTech Construction in Arcadia on the Job, which I accepted and became one of the best decisions I made during that time frame. The first person they sent to our home was Ivan and his assistant (whose name I unfortunately forgot). They came to evaluate the damage and brought large dehumidifiers which they placed in areas with the heaviest water damage. Both men were very professional and knowledgeable and kept us in the loop during their damage evaluation. Upon completion of the damage Ray Lutynski took over and his task was to evaluate results of Ivan's damage evaluation and create an estimate of the cost to repair the damages and submit them to the AAA insurance adjuster for approval. Ray was a pleasure to work with he kept my wife and I informed throughout the process. He was very professional and knowledgeable about the remediation process and the insurance Adjusters requirements. Once Ray obtained the Adjusters' approval, the remediation task was turned over to Juan Lopez with Ray on hand to revise the approved estimates if required. Juan was also very professional and knowledgeable; he coordinated the reconstruction process which was completed on schedule. Juan accompanied my wife and I when we had to select various items. ProTech Construction also coordinated the packing and storage of our household items. It was a pleasure having ProTech perform the remediation of the damage to our home and would highly recommend them.

I would avoid this company at all cost. We had a horrible experience with them and will never…read moreconsider reaching out in the future. Our experience started with calling their office numerous times and not being able to get through to the correct person to speak with. Communication between Jarrett and his team including the service tech and secretary was so sporadic. They started by looking at our home for possible mold remediation issues and the tech who came to our home said we could do it ourselves but told us he had to call his boss Jarrett and he shared a lot of things we did not need done. Unfortunately the two other companies we reached out to for mold remediation were not helpful so we moved forward with Protech but once our insurance was involved everything changed. The price changed and the communication was horrible. Jarrett even emailed the claims adjuster saying that "I was calm now" because he spoke with me when really the insurance could barely get a hold of him or his company to get information either. He was so unprofessional. His secretary was very kind and when I refused to speak with Jarrett over the phone she did not push me almost like she understood and this wasn't the first time that had happened. The work they finally did took forever and they left the large fans in our home for almost a week instead of overnight then charged us extra for it. The piece was so inflated and the work was bare minimum. We even decided to have a different construction company finish the job and close the holes Protech made to remediate the mold. I know it is hard to find a good company to trust for help with mold but this definitely isn't the one.

We contacted Green Planet Restoration after our home was broken into. The intruder shattered a…read morewindow, hid in our gym room, and left blood on our equipment and belongings. It was late at night on a weekend, and after calling several other companies with no response, Green Planet was available and came out promptly. The representative and employees were very pleasant and professional. There was a discrepancy regarding the billing; however, they were very responsive and eager to help me understand the charges and resolve the issue. I truly appreciated their willingness to address my concerns. I would highly recommend them to anyone in need of biohazard cleanup services.

I had a leak from a bathroom upstairs. I feared it would cause mold. I had requested quotes from 3…read moreplaces. Green Planet was the first to come out. If you want water damage resolved quickly, they are what you are looking for. They were not the cheapest quote but they were the fastest. I got quotes from other places that included drywall repair but they were a few days out. So I decided to go with Green Planet because they could start immediately. The only thing was that their quote didn't include drywall repair. I was told it's another dept and I would need to get a quote or I can find my own handyman. Ok how much can it be? Well after the water damage was resolved, I started getting quotes for drywall repair. I found out it was very expensive. In fact, well past the quote from the other places that included drywall repair. If I were to do it again, I would get quotes for the complete work so I can compare apples to apples.

They did a terrible job on my apartment after the eaton fire. i was pregnant and expected the…read moreremediation to remove the lead danger. I ended up moving back to my apartment thinking it was safe. I gave birth prematurely. We tested again and found remaining lead. Now I am concerned for my baby's health still in NICU. Don't hire them to remediate your home.

Very professional and reasonably priced company. Had an emergency roof leak in West Hollywood and…read morethey were hired to do the remediation/mold removal. I got very timely updates and did not feel like I was being upcharged like many of these companies will do. Highly recommend

Although we ultimately were not able to move forward with Paul Davis, I want to sincerely thank…read moreGary for the invaluable advice and support he provided throughout the process. He went above and beyond to help ensure our insurance company would cover the necessary smoke remediation for our home. Gary was extremely thorough in his estimate, proactive in working with insurance, and consistently responsive to every question I had. Thank you, Gary, for truly caring. If circumstances had allowed, I would have absolutely chosen Paul Davis to remediate our home.

Gary was a crucial part of our daughter's healing journey. Without his recommendation for a…read moreholistic inspector we would not have found the root cause of her declining health condition. We are SO grateful.

Home Pros Restoration is the greatest restoration repair service in Pasadena! They responded so…read morefast when I called them. They had to do a flood removal in my house, and their crew finished before deadline! They left everything spotless after too. The part i appreciated the most was that they gave my dog clean water when i forgot to change it! Thank You Home Pros Restoration!

Home pros restoration in Pasadena did amazing job on restoring my backyard after years of damage…read morefrom the weather, dogs, not keeping up with it. I have grown lazy in keeping it tidy but I decided to get it fixed. they gave me a great price and save me a lot of money and time and effort.

When we were officially found to have mold in our home a couple of weeks ago, I feel so fortunate…read morethat a friend recommended Restoration Masters. Not only did they do an incredible and fast job, they surpassed expectation at every turn. They kept telling me, "we'll have to check our schedule, we're very busy, it might be awhile" and yet here I am 2 weeks later with the job done. They also came in quite a bit under another quote. It was a great experience and I won't hesitate to call them again if the need arises.

We had restoration work done on our roof and were very pleased with the results. The team was…read moreprofessional, showed up on time, and completed the work as promised. The roof looks great and everything was cleaned up afterward. Overall, a smooth and stress-free experience. Would definitely recommend.

We had a mold situation under our kitchen sink and Restoration General did an excellent job taking…read morecare of the problem fast and efficiently. Ronny was very friendly and communicative throughout the process and went above and beyond to make sure all of our questions were answered and that everything was done correctly by his team. These are true professionals who you can trust to get the job done well.

Ronny was responsive, scheduling a walk through within two days. He offered a competitive bid with…read morethorough and legally compliant practices such as testing for asbestos and lead prior to commencing work (super relevant and important for my 1955 mid century home). He came highly recommended and trusted by colleagues. I would work with him again if I ever have another mold remediation need.