We wholeheartedly recommend First2Respond, and specifically Jose and Jason for any remediation work! Jose and Jason worked on two projects in our apartment that turned out to be larger in scope than anticipated and they ended up being in and out of our unit for three months, including early mornings and weekends. We are so grateful for their thoroughness, cleanliness, and their knowledge. But even more importantly for us, we are grateful for their positive attitudes, kindness, and for how considerate they are. We have a toddler who simply loved Jason, and they were both so sweet with him. They also were quiet during his nap times, conscientious about taking off their shoes, and all around a pleasure to have in our home despite the circumstances. They are great at what they do and also just really good people. read more

We have used them on a few jobs and they are the only company we'll use. Chris and his team are top notch. Chris has very high standards and he provides exceptional personal service because he cares about his clients. You'll appreciate knowing that your house will be taken care of the right way. read more

We worked with Chris on assessing the water damage from a leak in the kitchen. He was professional and prompt with his communication, arrived exactly on time, and was a total pleasure to work with. He gave us his candid assessment on our situation, that the problem we had had already been addressed, and that we didn't need his services. The assessment was free despite us offering to pay for his time and troubles. He was a delight to work with, explained the situation concisely, and we felt in good hands with Chris. Thank you! read more

Chris, Jose and Jason really made it way easier than I anticipated for my place to get back on track. I was so flustered before hand; not knowing what to expect and they were all so great at guiding me and keeping me informed every step. Special thanks to Jose and Jason for their clean and professional respect for my surroundings, their worth ethic, all the updated and personal demeanors helping me feel comfortable through the process. Thank you guys! Really do appreciate so much. read more

Chris and Jose did an extremely professional and complex remediation job at my house. The removed moldy drywall, cabinetry and flooring and left the underlying framing and subfloor looking like new. Jose did a great job quarantining and treating the affected areas, was very communicative throughout the process and got the job done very quickly and efficiently. I highly recommend them for any remediation and restoration work you may need. read more

I would highly recommend Chris and his team to do any restoration work your property might need. I was referred to Chris in the beginning by the mold inspector who had tested my property. I contacted and spoke with several different remediation companies to figure out what the cause of the mold was, but Chris was really the only one who was able to figure it out and to give a cost-effective plan of attack. What I appreciated most about Chris is that he was not only very knowledgeable about mold and how to remediate it, but how he recommended solutions that worked within my budget. Moreover, his price was very fair. If I ever have any further mold issues (knock on wood), I will definitely be contacting him. read more

Jose, Chris and the First to Respond team are awesome! Admittedly a remediation company is not a vendor you want to have to engage but working with the FTR team definitely helped ease the burden. After a surprise broken hose, our project became a much bigger deal than it was expected to be. Like others here, we also started with a different company and were happy that we switched to FTR. All in, they were at our house between 2 - 3 weeks. While there, Jose was communicative and kept us in the loop about what was happening, helped us prioritize our pet's safety and is a big animal lover which is a big priority to us and overall he and Jason were super comfortable to have at the house and even helped change an air cleaner filter and bring in some packages haha -- talk about going the extra mile! They really care about what they do and successfully walked the line between doing a thorough job that passed inspection the first time and recognizing that we LIVE here and easing having work in the house. They were HUMAN and allowed us to be too which was a welcome surprise vs other vendors. Chris was great at giving us overall context and dealing with our insurance company. Highly recommend! read more

I can't even begin to say how completely awesome this company is. We are selling our house and the buyer's inspection showed some rather daunting news. Apparently our shower drain wasn't connected properly to the main drain. In fact, it looked like the contractor completely forgot when we had the house remodeled 10 years ago. We had water leaking in our crawl space for most likely 10 years. We were sickened at the thought of what it would take to fix the water issue under the house. We called several companies and got several different responses, with a few shouting doom and gloom. But they all felt so prompted like they where reading from cue cards and worse tried to upsell everything they could. When Chris from First to Respond came to the house, not only was he friendly, but extremely professional and knowledgeable. He talked to us about the actual problem and was rather clear about what was needed to rectify the situation. No doom and gloom, no fearful scenario was pushed into an upsell. No evil laughter about how much he would charge us. We felt extremely comfortable with what he was discussing. The best part, the quote was perfect and well within expectations of what needed to be done. We had quotes as low as $1000 and as high as $4000. I won't even get into the low quote. LOL That is a different story that I am contemplating placing on the low quote's yelp page. Chris gave us a quote of $1700 and their work is worth EVERY PENNY. Funny details: We had a very messy "undercarriage" of our house. LOL They cleaned it all up. Clean as a baby's butt. BUT, (LOL) the shower drain was not fixed yet because our Plumber had not yet come to fix it. Well Hmmm guess what happened? The shower got used by someone in the house without even thinking about it. OOOOPS... Well, in tears, my wife reached out to Chris as First to Respond. He said don't worry. Since they are doing some other work, they came back and fixed the issue no questions asked. We were blown away. This is a trust worthy, professional, and caring company. Do not hesitate on using them. Oh by the way, they give military discounts. Thank you again Chris and Eric. You guys rock... read more

Great service! Great communication! Great value! I called and got a free estimate the very next day. They were very communicative and did a great job with restoration. read more

Keanu and Omar did a wonderful job remediating my home. They were professional, kind and timely and I would highly recommend them and their boss Chris to anyone needing this type of service. I just got the mold report back and my home is now mold free. :) read more

I had First to Respond come out to give me an estimate for mold remediation on June 28th as they had come highly recommended. I was told that I would receive a written estimate within 48 hours. When I had not received an estimate by July 5th, I sent an email and called the office and left a voicemail requesting the promised estimate. When I received no response, I texted Chris on July 7th again asking for the estimate. It's almost 3 weeks later and I never received any response to my attempts to contact the company to get the estimate. I had to take off time from work to be home at the time the estimate was scheduled. Why did they bother coming out if they weren't going to provide an estimate? If they weren't interest in the job, they should have at least had the common courtesy to respond to me. They could have sent either a text or e mail and not had to even speak to me. read more

First to Respond was so great. They got back to me right away, and Ruben - one of their lead technicians - was so knowledgeable and did a fantastic job! Above and beyond. Definitely recommend! read more

Water came in from exterior sidings. So HOA hired back First to Respond to do remediation work. Erick came back as my lead technician and brought Omar with him. Same as last time, Erick and Omar are very professional and respectful of my place, Jessica and Chris are easy to communicate with. read more

They did not even show up for an estimate appointment did not even call. Seems like an irresponsible company. Will never do business with these type of companies. read more

These guys are super expensive. The tech, Jose, was solid but the owner kept on increasing the price as things progressed. Buyer beware.

Just want to write a follow up review for my mold restoration job this past month. Chris runs a tight ship and the company is extremely responsive and their customer service is impeccable. Erick, Jose and their team did a phenomenal job cleaning out our mold issue in our garage and went above and beyond when there was an issue that cropped up after the job was done. I could not recommend this company more. We have dealt with other restoration companies in the past and these guys are by far the best, and also the most honest and their pricing is fair. Highly recommend! read more

It's hard to imagine a company better than this one. We had a serious mold problem due to three different roof leaks. The owner Chris came out to do the estimate and communicated very clearly and thoroughly at all times. He used a humidity detector and an infrared camera to determine the extent of the areas to be treated. We then used a separate testing company, which confirmed the accuracy of this. FIRST TO RESPOND's prices were very competitive and they began the job quickly. Erick the lead technician was as thorough and knowledgeable as Chris, and they both responded almost immediately to any questions throughout the job via text. At one point when Erick got sick, this company didn't miss a beat and sent another excellent lead technician named Jose. All of the other crew members including Gabriel, Keanu and Omar worked hard and got the job done in the time they thought it would take. Everyone in the company was very flexible when anything would arise -- such as the roofing company failing to fix the leak! Twice! FIRST TO RESPOND helped to pinpoint the leak to make the roofing company's job easier. When the mold remediation was complete and the testing company checked their work, FIRST TO RESPOND not only passed the test but came right away to remove all of the plastic containments they had built. Despite all the mold and destruction of plaster and lath, there was no sign of dust inside or outside of the containments. At the beginning of this review, I said it's hard to imagine a company better than this one. That seems like an exaggeration but it's not. I'd use this company again in a heartbeat and I wish every company gave this kind of service. read more

Always trust your first instinct. If it's business-oriented, don't extend the benefit of the doubt and just consider all "misunderstandings" a reflection of some type of underlying problem, and keep it moving. I overlooked the fact that they were the last to respond, although I noticed the irony of their business name, LOL. I had to contact them repeatedly and they weren't really trying to be proactive or follow up. It's like in France, where the waiters and service people don't have the concept of extra money. They have enough and aren't actually motivated to make more. This company must not need any business. They are problem-oriented and not solution oriented and don't ask questions, just presents reasons to not do the work, etc. They have no hesitation wasting your time and I'm sure that behavior would extend to them doing the job if they are this sloppy/weird before even beginning. They wasted my time visiting for an estimate and then subsequently tried to squirm out initially because of asbestos without looking at the age of the part they'd be working on. It took me less than a minute to find the LA property records showing that the property in question was exempt. Why didn't they look or ask? Isn't this their business and doesn't this come up all the time? Then after I sent them that paperwork/proof, they dragged their heels on getting me the estimate I needed ASAP, only to turn around and say that they WON'T give me an estimate because I'm not the landlord! Are you kidding me? You knew that from the beginning. If that's a deal breaker, you don't even take the appointment. What since does that even make? They didn't even ask for his contact information or ask if I was acting on behalf of the landlord. The landlord asked me to do the groundwork (no wonder, he must know how flaky these companies are) and I would've gladly given them his info, although I was compiling all the estimates together for him. Small problems stop them - they have no problem-solving skills. I'd be scared now to let them do work. But they saved me some trouble because to see red flags before AND during the estimate is really all you need to know. They don't want or need business, which is fine because plenty of other companies do. The sad thing is that they were going to be my #1 recommendation to my landlord on the strength of how personable, kind, and knowledgeable the technicians who came to my house were. The guy explained a lot of stuff to me and they were on time. That's apparently where the business excellence ends. read more

The entire team at First 2 Respond was outstanding - from Chris and Jessica who handled the estimate/logistics, to Omar and Jose who did the remediation. Communication was clear and timely, and their work was extremely thorough. I would highly recommend them!! read more

We had a plumbing disaster that required our entire home's drain pipes to be replaced, and we couldn't start the job until a restoration company came to cleanup the site. Chris and Erick were awesome, they came out asap, shared photos/ videos of the process with us while we were stuck in a rental, and our plumbers were able to start the job quickly. They were flexible in working around the plumbing repair schedule which was super helpful in helping us get back in the house asap. If you need their services you're probably in bad shape, but they made it quick and easy! read more

We had a stressful situation with a long slow leak that damaged the walls and flooring around our laundry room and guest bathroom. We didn't know the extent when we engaged First to Respond; we just knew we were stressed. Erick and his crew worked diligently to remove the mold damage, checking in with me each time they discovered it went further than previously thought. They were friendly and courteous, understanding that they weren't bringing me a lot of good news (at first). In situations like this, a little empathy goes a long way, so in addition to diligent work, they made sure I was in the loop and empowered with understanding of every step. I highly recommend their service. read more

The crew provided a great service , the owner was very knowledgeable. I was able to get answers to many questions I had even after the work was completed and I got a great referral for contractors to help me with rebuilding my place. Great job read more

We had a roof leak and weren't aware until we noticed paint bubbling. We then opened up the wall and found some mold as the water had been sitting for several months. We worked with Reuben and Josue Byron at First to Respond Restoration to remediate the mold and they were amazing. So responsive, incredible thorough and just a joy to work with. They successfully, removed all the mold in a very timely manner. We had a lab come re-test the air quality in our house and we are officially mold free thanks to Reuben and his team. Highly recommend this company. read more

Chris was very responsive and showed up to our house on time. He gave us his honest professional opinion and referred us to the appropriate person. Said person was also very responsive and showed up right away. We are very grateful for the time Chris took with us even though we didn't end up needing his services. read more

I called and met with several mold abatement companies. Two of them ended up not having any type of certification or insurance and 2 of them did. I ended up choosing First to Respond for several reasons. First, Chris really does respond! As did the rest of his team, Davin, Ruben, Andre, Jessica, and Edgar! Before I committed to using their company, I had many questions and Chris patiently answered them all. Then he came out to my house and was very thorough inspecting everywhere he thought could be damaged and he explained why he thought another area was ok. He was knowledgeable about the materials used in my home and explained why some withstood mold better than others. I asked him about his licensing and insurance and he immediately gave me that information which I verified on the California website. Next the actual process started and I met Davin, Ruben and Andre. Davin came in and explained everything and then Ruben was the main guy along with Andre who were at the house all day. They were both super professional, polite, willing to answer any additional questions, and very careful moving furniture and they tried to save the parts of my cabinet they could. Then I received a call that the mold had traveled farther than we hoped along with pictures. Unfortunately this meant my bottom cabinet also had to be torn out. However, I felt confident that this was necessary based on the integrity everyone had demonstrated so far. I was warned that they could not guarantee my granite countertop would not break...but hooray Ruben and Andre were able to save it! (Thank you again guys!) Again, I highly recommend Chris and his team! I spent most of my time with Ruben and I even had a little hiccup when the plastic came up a little and he drove back to the office to get a weighted thing to hold it down instead of tape so that my floors would not risk being damaged! The mold machine (not sure the proper name but it purifies the air) is very loud so as soon as we got the all clear, we wanted the machine gone! Davin and Ruben worked with me to figure out how to get it picked up so we wouldn't have it over the weekend. I'm not going to sugarcoat this process, a lot of drywall had to be removed and 2 cabinets had to be demolished and thrown away, the machine is loud and has to run 24/7 until the mold test comes back clear ( in my case Tuesday-Friday). A BIG bummer to say the least! However, First to Respond made a difficult situation a little easier with their expertise, professionalism, responsiveness, and kindness! The entire team is AWESOME! read more

This is the BEST restoration company!!! Highly recommend. The owner Chris is honest and extremely professional. He has an amazing crew that works efficient. Ruben was so helpful and really made it a smooth process. Thank you so much for everything!!! read more

These guys are the best. We were under a crazy time crunch because we discovered a leak around the same time we put the house on the market. Their work was on time and of excellent quality. In fact, their work was so good that both our realtor and the buyer's realtor said it was "seamless." Plus, their customer service was great. Davin is responsive, helpful and caring, rare qualities in this business! read more

They helped us with a water damage and cabinet repair situation and we're very pleased. Although it took a bit longer than anticipated, there were other factors beyond their control that led to this, and they helped make it easy. Will definitely call them if something goes wrong with our place in the future. read more

We had a weird and musty smell in one of the bedrooms located by the main sewage pipe underneath the house and could not figure out what it was. I researched and found this company and worked with Davin who came out and inspected the area and gave us a fair estimate and explained to us what was going on. They were able to come in the next day and take care of the cleanup in the crawl space and we're very professional, timely and knowledgeable. I wouldn't hesitate to call them again or refer them to my friends and family for the same services in the future. read more

We had a bad leak due to the rain over some sensative material. First to Respond Restoration was literally our there an hour after we called them and they took care of everything. They have great equipment that left us confident the water damage was avoided. I highly recommend their services. read more

My husband and I bought our first house less than six months ago, and already have had to do some major surprise repairs. One day our ceiling collapsed and exposed years of water and mold damage. This was not something we could put off, so we jumped on a search. We worked with First To Respond Restoration after having to fire another company who started our job. We actually met Chris at FTR before this other company, they were in fact, the first ones to respond. Not knowing what mold remediation entailed, we compared the two companies' estimates side by side trying to see if we could make sense of the line items. We just saw that this other company was about half the cost to do the same job. We did NOT take the time we should have to notice and review the 17-page report with pictures and descriptions that Chris sent us along with his estimate. We ignored our gut telling us that this other company didn't have believable reviews all made on the same date and overlooked that FTR had excellent and consistent reviews. I don't know why we didn't take the time to do our research, probably because we were so worried about the mold that had made our ceiling collapse seemingly out of nowhere and we had a one-year old baby in the next room. When the other company changed their plan for what needed to happen with no straight answer and lots of variation in cost, we had to question all of it. It was now going to be 7-10 times what they initially estimated. We decided to put a pause on our work with them and get a third opinion, from Chris at FTR. He could tell we were being taken advantage of and offered to come back and assess the job again on a Saturday morning. Chris spent lots of time with us to answer our questions and provided a detailed and updated work order/estimate. We decided to change companies and close out with the other one. Best decision we made during this nightmare. Chris explained what the plan was, and how the next week would look. Davin (Project Manager), Erick (Lead Tech), Andre, & Byron were excellent. I was updated 1-2 times a day and notified if there were any new findings. I have documentation and photographs of the entire process to submit to our insurance company, and their work is extremely thorough. Mold remediation is not a pleasant experience, but the guys were all so helpful, professional, and had a great attitude--it was truly a pleasure to do business with them. We recommend First To Respond for your restoration needs, over and above the rest. Straight forward, honest, professional. read more

See all

There are certain homeowner problems that are not just a hassle or an unwelcome expense, but deliver a gut punch as well. Certainly black mold is one of them. When the recent storms stained our home in several places and even started to develop black and brown splotches, I really wanted to hide my head in the sand. Nonetheless, we had several mold remediation companies out to the house and it was immediately clear that Chris from First to Respond was the most knowledgable, professional, and personable in the bunch. His crews were equally impressive. The men who came, saw, and conquered were Erick, Gabriel, Jose, Omar, and Keanu. At the end of every work day Erick would "debrief" with my husband and me - what they had done, what they had found, how near we were to the end of the job. They fashioned the containments really carefully and artfully so we could access our bedroom/bathroom upstairs which made it possible for us to live in the house throughout the job. Awesome job, guys, thank you!! read more

I had a leaky drain pipe from bathroom sink. Damage was in the wall and vanity and floor. Long story short I started calling companies. Chris responded quickly and was extremely thorough. I liked that he didn't say we had to rip out an adjoining closet or tiles on the floor until we saw what the water damage was once we opened up the wall. Other companies Immediately told me I had to rip out the closet. I also appreciate that he told me to get at least three bids. Chris and his team including Erick are great to work with. They come when they say they're going to be there and answered my questions throughout the process. read more

Ruben and keanu with First to Respond did a great job dealing with the water damage and mold in our apartment. They were easy to contact and responsive. when the job was done they made sure to pass the inspection test. I highly recommend them. read more

We had such a great experience with First to Respond. Unfortunately, our mold situation was extreme. Nearly every room of our house and the crawl space needed to be addressed. Chris was incredibly responsive, started our job immediately, and communicated throughout the process. His team including Omar and especially Erick were dependable, incredibly friendly, and extremely hardworking. It was actually enjoyable having them here. And they did such a great job. We tested for mold again as soon as they were done and were cleared on the first try. Although I hope we never need them again, they will be our first call if we do. We can't recommend them enough. read more

This is our 3rd time with this company. They tell you what's going on & what to expect. They are supportive & thoughtful in west bay can be a very stressful situation for our young family . Jose, Eric & Byron are great I can't recall the name of other gentlemen but he remembered us from our second flooding & brought in extra air purifier for our kiddos. read more

Chris was very easy to talk to ...easy to schedule he came the next morning and very efficient and took pictures and wrote a report .....I would highly recommend him ... read more

Chris and First to Respond really were the first to respond. Chris went out of his way to investigate and advise us on our mold issue. He gave us honest advice and a fair price during this stressful time. Their work was fast and thorough and got our remodel back on track quickly. I hope I never need mold remediation again, but if I do, I'd call these guys. read more

Top notch service by Davin and his crew! They worked with our time schedule and completed an excellent remediation job. Thank you.. read more

We had a great experience working with FTR and are especially grateful to Davin, Jose and Manuel who helped us with a mold issue in our master bedroom. They were professional, thorough and communicative. They helped explain the process and made sure we were informed every step of the way. Would definitely hire them again. read more