"Multiple Layers" of Deception and Unprofessionalism... In my correspondence with Gene K., a representative of Scope Environmental (cut and pasted from Yelp chat room) mentions "We can definitely help. Our asbestos inspection, survey, and lab results pricing is very competitive. It's $625 for the inspection and report. Each sample is $35. No other fees. Generally, results and reports will be available within 24-48 hours". Gene K. also mentioned the following "Some samples have multiple layers, and that can not be determined prior to taking the physical sample. You are welcome to call in so that you can properly comprehend the procedures". However, UNDISCLOSED FEES can creep into the price charged to the customer, e.g. such as the need to test "multiple layers" of one material; so, "No other fees" is (deliberately) misleading and therefore, deceptive. A field inspector (Daisy Flamenco) of Scope Environmental, arrived at the project site and upon seeing the area that needed sampling, asked the homeowner for a ladder to get her modest stature to the sampling material areas. When sampling the ceiling, Ms. Flamenco was barely able to reach the sampling surface (needed to be on her tippy toes), even with a step ladder (provided by the homeowner). ALL sample takers must come fully prepared for all conditions at the work site and not rely on the homeowner to provide tools, equipment or assistance of any kind to do THEIR job! Ms. Flamenco was dressed casually, no respirator or other appropriate protective equipment or gear, which is not only hazardous to herself, but sends the message to the homeowner (overseeing the work), that asbestos is really not that harmful. Even two and a half years following the end of the COVID-19 pandemic, it is appropriate if all workers who enter a home, to wear a mask or at least offer to wear one, but Ms. Flamenco failed to show the occupants of the residence, such consideration. Most (professional) people return to bad pre-pandemic habits, even if to protect the home's occupants from the common cold. What is really inconsiderate and unprofessional, is that Ms. Flamenco had disturbed suspected asbestos containing materials by scraping and cutting away material from parts of a furnace and its ducts, leaving the furnace and ducts out-of-order, i.e. if no asbestos or other harmful materials were found, the furnace and ducts could not be safely and effectively used without first repairing them. Leaving carcinogenic materials exposed (cutting, scraping or otherwise removing and exposing asbestos) to those who live at the work site, is hazardous and unprofessional and should never be done this way. Exposing harmful materials puts people and animals at risk of exposure to carcinogens and asbestosis causing particles! Asbestos sample takers should take measures to seal or otherwise cover, exposed asbestos containing materials (when they are through sampling them), to protect home occupants. This experience was a wake-up call to how incompetent workers can make a bad situation, worse! read more

After my plumber discovered extensive sewage leakage beneath my house, we needed immediate cleanup before any repair work could begin. We contacted Scope Environmental because they specialize in a wide range of services, including sewage and mold remediation. Veronika was courteous, highly responsive, and scheduled a team to come out the same day. Peter and his crew were professional, efficient, and thorough. They quickly extracted the standing water, debris, and sewage, then applied absorbent materials to the wet areas to remove moisture. They also installed heaters and drying equipment to prevent further damage. I appreciated that they returned over the following days to monitor progress and ensure everything was drying properly. Their support during such a stressful situation made a world of difference. I highly recommend this reliable, family-owned company for anyone needing this kind of emergency cleanup services. read more

We used Scope for smoke remediation after the Eaton Fire. They came out quickly the Monday after the fire and were communicative about the process and how things would work with insurance and answered our many many questions. I could easily get ahold of Veronika and run through any questions and concerns, and during such a stressful time I was so glad to talk to someone who would really hear me out. Scope did a cleaning of the house and replaced attic insulation and cleaned our ducts. We got our lead levels tested before moving back in with our baby and were very happy with the results. I'd definitely recommend them! read more

I cannot say enough about this company. They came out to find a moldy smell. Pete checked ceiling and walls with his meter, but the dang attic access was to small for him to go into attic. So Alex came out the next morning. He went into attic then under house. He found a rusted out piece of gal pipe that was leaking under the house in the area of the kitchen. We are getting that taken care of immediately. Alex even texted us the pictures he took from in attic and under house. What a wonderful pair of men. Polite and personable. I want to also say the gal I spoke with Veronika, she was as polite, wonderful and helpful as Pete and Alex. I wouldn't hesitate calling them again or referring them to anyone. Thank you for everything! read more

We hired Scope to handle smoke/ash remediation in our home after the LA fires and they did a wonderful job. Any issue we had was discussed and handled with care and efficiency. Veronika is so knowledgable, helpful and always ready to move mountains for her clients. I really enjoyed working with her and felt she was always on her A game. I would whole heartedly recommend this company. read more

We hired Scope for mold remediation in our attic and we are so grateful they sent out Peter. He was such a pleasure to work with. From the initial testing/consult and throughout the cleanup process he was kind, professional, and knowledgable and patiently answered all our questions and concerns. We knew we would be in good hands. Peter showed up on time, and was diligent and meticulous. He clearly takes pride in his work and we could not recommend him enough. Thank you Peter for making this experience as seamless as possible. read more

I have nothing but great things to say about Scope. From their schedule admin to those who conducted the work; professionalism and courtesy all around. We had mold underneath the house, and Scope educated us on it's cause and subsequent treatment. Job was quick, and we're now mold free. Highly recommended. read more

This is a review based on the customer service so far with Scope. I spoke to Veronica on a weekend and she was incredible. Very knowledgeable and talked me through my questions, even juggled her schedule to get me an appointment right away. Really impressed with this company. So important to have reliable people in stressful times with house repairs. read more

They provided excellent service at a reasonable price. I was fortunate to receive the service from Peter who was very knowledgeable and helped me understand through every process. Thank you Peter! read more

My parents were out of town for two weeks. I was watching the house and noticed a bad leak that was continually getting worse. I contacted Scope and they said they could send someone out right away. They were amazing and did send someone out promptly. Since I don't know much about this stuff, they walked me through what they were going to do. They literally do from A to Z. They took care of everything, the mold, the leak, drying, the installation of the whole new bathroom. I love the way the new bathroom has turned out. It is almost finished. Also, I work in customer service. I know all about giving good service and how important it is to promptly call customers back. They were on top of it. Anytime I had a question, it was answered very quickly, and people who hasn't even been to the house knew what was going on, so I never had to explain. Great service! read more

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We had a toilet overflow damage the bathroom and carpet of my condo. After a less than stellar experience with the mitigation company, I was assigned Scope by my insurance company to complete the repairs. Both Veronika and Noe were very helpful and always timely pushing the project forward. The contractor Jorge and his team did a fabulous job completing the work, easily navigating some unforeseen issues. Carpet, drywall, and new vanity was completed in three days, everything was kept within my budget, and I couldn't be happier with the the result. Thank you! read more

Scope Environmental - New drywall, vanity, and mirror. - Damage Restoration Near Me - Chatsworth, California

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Mold remediation is never easy. A lot of facets. Scope did a good job of walking me through the mechanics of it all. A glitch here or there, but overall, very satisfied. I recommend them. read more

I had Scope come out to clean my stairs, couch, area rug and tile grout cleaning / sealing. Pedro, Jessie & Jake were very polite, professional & hard working. My tile came out looking like new, rug is refreshed couldn't be any happier! I highly recommend Scope for all your cleaning needs. read more

We had a water leak that ran for several hours causing quite a bit of damage. Scope Environmental was the first to respond out of several "emergency" water damage companies we tried to call. They were the only one to call back the same night, others called back anywhere from next day to a couple days later. Scope was fast, professional and friendly. They also worked well with my homeowners insurance to get the ball rolling as fast as my insurance could go. I definitely recommend Scope for any emergency services and home repai . They did a wonderful job and such a pleasure to work with. read more

Great work by a great team. Noe was very helpful through the entire process. Highly recommended!

We had a sewer line back up into our house. Scopes worked with our insurance company and handled all the damage repair. Scopes answered all my questions in a timely manner. Great communication. Scopes put in new flooring, painting, and drywall. Scopes Environmental put our house back together. Our house looks beautiful. I would recommend Scopes Environmental for your home restoration. read more

Scope Environmental did a great job for me. We had a pipe burst and then mold developed. I called Scope and spoke with Noe. He was great, he set up a time for the next day for a technician to come out and inspect. Later that week they did the remediation exactly how they said they would. A week later I received the lab results and clearance report. It couldn't have gone any better or quicker and they were quite reasonable as well. I would highly recommend them. read more

UPDATE: Company came through with promised immediately. Unfortunately, the estimated amount was much higher than another company, so we decided not to go with this company. Had coordinated with company through renter to do an estimate...ended up being a no show and didn't let us or the tenant know they wouldn't be showing up...until I contacted then TWICE. read more

Scope Environmental did mold remediation work for me in my bedroom a few months ago. The technician came out and I showed him the area that needed to be cut out and remediated. I was given an estimate for the work and agreed. They send you so many pages of a contract that you feel like you need an attorney to sign it. That was the first thing. Then, when they did the work, they didn't cover the whole area I had shown them. Finally, I got them to come back and re-do it, as the technician admitted it was his mistake. At first, the office tried to charge me extra, but after several discussions agreed to honor the original price. Then, when the tent was taken down, I saw that they had used another kind of tape over the painter's tape to hold the tent up, and it pulled away paint from the wall, so I had to have the whole room repainted. The same thing happened on my hardwood floor -- there are now two large strips of stain missing from the floor. I didn't bother calling them because I knew they weren't going to take responsibility for the extra paint and damage to my floors. I had to give them only two stars because all in all it was not a great experience dealing with them. read more

This review is overdue! We found mold in my mother's apartment due to a leaky dishwasher back in September. The mold had spread and was affecting my mom's health (she was feeling lightheaded, dizzy, nauseous, had daily headaches, etc.). I called another company with a 5 star rating before calling Scope Environmental. They were unprofessional and over-priced (ran over an hour late to our scheduled inspection then changed our first appt without even telling us!!) :| It wasn't until I called to check if the crew was running on time that the inspector told me they had rescheduled me for the afternoon, without checking with me to see if that even worked with my schedule. -__- LOL. I took the afternoon off and called Scope to schedule a 2nd opinion for that same afternoon, despite the 1st company being there and having started prepping the containment. At this point, I'd been going back and forth with the first company and had wasted over a week trying to get them to come in and start the remediation process and was OVER IT. So! I called Scope and they sent someone out within the hour. Peter shows up and he basically did what took the first company over a week to do that SAME DAY!! He was completely prepared and accommodating beyond belief. He was professional, gave me a quote that was a fraction of the 1st company's and completed the entire remediation process in 10 days and that was only due to the Labor Day weekend. He was incredibly professional, answered all our questions and made himself available despite the long weekend. We appreciate you so much, Peter!! Will def send others your way. :) read more

Scope is a great company and make sure when you get them to ask for Peter. Not only is he incredibly honest, but he's also a pleasure to have around and does good work. And if you are a woman, he doesn't stare and he's very professional...he's the nice guy at your door. Thanks Scope! read more

Professional, knowledgeable and excellent work! Sevak & his crew made this experience a lot less stressful and did a great job! I totally recommend them! Also Jose and the repair crew went above and beyond to get the job done! read more

Finally resolved the issues. Thanks to Veronika and Shaun for the patience dealing with the bank delays.

Delighted to find this company. Peter show up on the MINUTE of his 1 hour window. He was extremely thorough, checked the moisture levels, gave me tons of options, answered all my questions and gave me a clear picture of my repairs. Highly recommend this company :) read more

Great company to work with. Very reliable. I had major water damage. After plumbing was fixed, foul smell underneath kept bothering. Scope environment crew fixed, sanitized and dried basement. Within 3-4 days the smell Is gone. I would highly recommend their services!!! read more

Had water damage from all the rain ( glad we had it though!) In our den and high second story ceilings so our first call was to CBC and the guys at scope-+- great great, great job ! My grandson enjoyed all the plastic draping. Now everything is back to normal!!! Thanks again -sara and Fred read more

For a bathroom the-tile: Tile isn't lined up and they didn't use any plastic shields to protect the connected bedroom which was covered in a fine white dust (not great for lung health)! I understand that some dust is to be expected but not at this level I'd go with someone who was more careful and conscientious about their work read more

Had a flood caused by a washing machine malfunction which required replacing the existing wood floors in our entire single story ranch style home. Me moved contents and ourselves out on a Saturday and Scope started the demo on Monday. Less than a month later the job (almost 3,000 sq ft of flooring - mostly wood with some tile - was completed). Looks fantastic. Our insurance adjuster was also very good and she commented that Scope was the best restoration contractor she has ever worked with, stating "we worked well together, they were helpful and cooperative and a big reason why the job went so well and so quick. Was a pleasure working with them". Many thanks to the Scope team for a job well done. read more

Peter was amazing! He helped us figure out what to do in order to address the mold we discovered only a few days before moving into our new house. He was so friendly, professional and knowledgeable. If we have mold again, we'll definitely call Peter! read more

Stay away from these crooks! OVERCHARGED! I am on a fixed income and was charged $1,100 for 2 dehumidifiers for 4 days for a small wax ring leak. They made me to file an insurance claim and didn't even provide me with a copy of the work order! read more

Scope Environmental were fantastic with their professionalism their courteousness, easy to talk too on the phone, were quick in their response to get to action to the job. Their reamedition crew were very nice and helpful in explaining what they were doing at the job site, never had a problem what so ever. I would definitely would use them again and refer them to friends and neighbors. Randy W. read more

Very frustrated with scope environmental. They started working on our property through an insurance claim early part of November. Then they stopped, waited for insurance to be approved, which it did, and now they've been dragging their feet over and over again to get back to our property which is partially left in construction mode. Very difficult and uncomfortable to have to live with part of your property that's been torn apart waiting for it to be put back together. They have not made any attempt to contact us, we have had to continually call them and ask when they would return to the job. I'm hoping that I can change this review in the very near future. read more

I had extensive water damage to my home and PETER was the technician who came to assist me with the clean up. He was prompt, polite, knowledgeable, and thorough. It was so refreshing to have such amazing help through this difficult time. He completely put my mind at ease. Hopefully, I will not experience another problem like this, but if I did PETER will be the first one I would call. So if you have water damage, call PETER right away and you will not be disappointed!! read more

Besides of worst customer service and ripping off poor clients, they tend to accuse people easily. In my last communication with them (I also included that in my review here-see it in the picture), I stated that, since we are not happy with the overcharge, we wish them to pay every penny they overcharged us in the most painful manner. I personally believe in Karma and I'm sure this will happen. I don't know for what reason this sentence was translated into Shaun's mind as "threatening"!!! JUST BE AWARE OF THESE PEOPLE AND DON'T LET THEM TO CONTINUE RIPPING OFF POOR CUSTOMERS LIKE US. read more

Scope Environmental - Damage Restoration Near Me - Chatsworth, California

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Do NOT trust to this company. The company owner is a hypocrite. He already deleted my previous review. These people charged us for just setting a dehumidifier and couple of fans in our house for 24hours for $1200. Someting that you can rent from homedepot for 1/5 of that price. Our washer overflowed in our laundry room and as a result it started leaking from lundryroom to downstairs. The technition came by and he quoted for $1500 to do drying, demo, and restoration and painting. The company owner is a conman who did not call me despite all of my follow up with their technition and customer service. Do NOT let these type of cheap and unprofessional companies to ruin your beautiful house. If a company is unprofessional, it means the owner is very a cheap person. read more

These guys are awesome, had a toilet overflow and pour water all over my master bedroom. I was out most of the day and didn't discover it until it had been going on for several hours. Called my insurance company and did some research online before choosing these guys. They came right out, coordinated everything with my insurance company, and had the whole soggy mess cleaned up a day earlier than they said. Highly recommend! read more

Great service! Sevag was very helpful, honest, and responsive. Their pricing was get fair and their work was high quality. Highly recommend!

Great Quality of Work and extremely Professional. Had a leak coming from our toilet in one of our bathrooms. And they even took precautions to make sure that the water had not spread to any other part of the bathroom. They explained the process of their work from beginning to end and upheld every part of it. Definitely recommend and will use in the future in the event that we have any damages that may occur. read more

Scope Environmental - Redone bathroomafter leak - Damage Restoration Near Me - Chatsworth, California

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Scope did a great job with a small project of repairing water damage due to a roof leak at my home. Very professional and high quality work. My project was small but they still gave it great attention. The whole project took longer than it could have (1.5 weeks once the worked started), so I wish I would have inquired about a full work schedule before they started but that's not on them. read more

Wow I can't believe how great this company is. My family experienced soot/smoke damage from the Saddleridge Fire and Scope was there to help us. They've guided us through the entire process and dealt with my insurance. This whole situation was a stressful time for so many people and they made it less stressful for us. They will take care of you and guide you through the process. I highly reccomend Scope. read more