We used Restoration 1 of Irvine for damage mitigation from a slab leak in our home…read more I initially called a few companies, & Restoration 1 was the most responsive with communications--that's a good sign. Janny provided excellent, clear, accurate communications, quotes, etc. Restoration 1 started the mitigation process very promptly, given that we're working against the clock when it comes to water damage & possible mold. The crew, including Efren & Roberto, were quick, courteous, knowledgeable, & effective. They too kept us posted with text messages regarding visit days/times & scope of work each day. The mitigation & demolition (tearing up floors, cutting drywall & baseboards, drying, dehumidifying, disinfecting, etc.) took several days overall, so we had to coordinate several visits. I don't think the work could have gone any faster than it did, given the scope. The price was reasonable, as confirmed by an independent contractor whom we're hiring for some other home remodeling work. Janny was also responsive & helpful when our homeowners insurance company contacted Restoration 1 for detailed quotes & work scopes for the mitigation process & the reconstruction process. We have a Restoration 1 quote in hand for reconstruction, but I can't review that yet, because we're going to have our home repiped before we rebuild. I can only report that the reconstruction quote looks accurate & is priced fairly (again, per our independent contractor's review). Thank you

JUNE 4TH, 2026 NOTE: Detailed update about Restoration1's untrustworthy communication…read more Their public response below just proves my point. So, this is what to look out for, and the receipts to prove it: 1. TWIST FACTS/CHANGE NARRATIVE: - 6/1 "At no point did our team request that you provide materials..." - 5/21 "Please feel free to forward over the hygienist report and any other information necessary to help generate the remediation estimate." (They did indeed ask for materials but are now saying they didn't.) ___ 2. DEFLECT/IGNORE THE ISSUE RAISED -Dana "I've sent 3 emails to your 1 email..." -Janny "...if you are unwilling to provide results..." -Dana "I'm not unwilling. You just never asked. Why did it take this long to tell me that?" (My issue is their lack of communication, but she deflects to a story about me refusing asbestos testing, when in fact that conversation never happened.) ___ 3. DELAYED COMMUNICATION/NON-RESPONSIVE -- 5/21 Janny: "Please feel free to forward over the hygienist report...". --5/21 Dana:" They're attached, along with link to a few pics." (NO response) --5/27 Dana: "Please get it back to me...at your earliest opportunity." (NO response) --6/1 Dana: "Janny, are you getting my messages?" (NO response) --6/1 Dana (via Yelp): "...the lack of communication is very frustrating. It worries me that this is an indicator to what it's likely working with Restoration1." --6/4 Janny Yelp response "When you contacted our office approximately 1 week later" (2 weeks--not 1--and 5 emails/messages later, I finally get a response) ___ 4. CONTRADICT THEMSELVES --Janny: "You expressed to us on May 22nd that you did not want to proceed with testing" --Then her review says "Following the intial appointment [May 22nd] our office...left you a VM. Unfortunately we were unable to connect" (Here she says we talked, but her review contradicts her own statement) ___ 5. MISINFORMED, ARGUMENTATIVE, AND ACCUSATORY LANGUAGE --Misinformed/Accusatory: "You expressed to us that you didn't want to proceed with testing your property" --Accusatory/Argumentative: "If you are unwilling to provide results...we cannot proceed to assist any further" (Janny's tone is starkly different from most vendors'. They'd likely pose as a question--"Are you willing to" "I believe you expressed", --not an accusation.) Because of this, I'm changing my 2-star review to 1 star. But to be fair, this is just my experience. They do have great reviews, so you may have a better experience (if you decide to use them). Below is the original rating before this update: ____________________________________________________________ 6/3/2026 This is the email that I sent to Restoration1: "Hi Janny, I've sent 3 emails to your 1 email. And your 1 email was asking for materials I already provided. I was so impressed with your estimator's expertise and willingness to answer all of my questions that I likely wanted to use Restoration1, but the lack of communication is very frustrating. It worries me that this is an indicator to what it's likely working with Restoration1. The estimator came out May 21st. It's June 1st. Can you tell me what's going on with my estimate?" Their utter lack of follow-through was incredibly frustrating because I was super impressed with the estimator's professionalism, friendliness, and expertise. 1. The estimator came out May 27. 2. After a week I reached out. 2. Janny responded by asking for docs I already sent 3. I gave it to her again. 4. Then crickets... 6. I emailed a 3rd time for updates. No response. 7. I emailed again + messaged on Yelp 8. They finally responded saying I had refused asbestos testing, which they require. 9. I said I never refused because nobody informed me until 3 weeks in. So they asked for docs already provided (why ask for docs if asbestos was an issue?), did nothing for 3 weeks, said I refused asbestos testing, which wasn't true, and that I would've agreed to do the testing had I been informed, Janny's response was judgmental and rude. And the overall communication--or lack thereof--I received from Janny was misinformed, argumentative, accusatory, and rude. Had they told me about the asbestos testing requirement I would have complied. But, if my experience thus far was any indication of how it would be working with them, I decided to pass. I think I saved myself a lot of headache. Buyer beware.

I had a small leak around my shower that I was afraid was spreading to the room below, Preferred…read moreRestoration came the same day I called and provided a free inspection. They used their professional equipment and found the leak was small and thankfully not spreading downstairs, and offered to help but also recommended we just find a handyman to patch the shower area for an easier fix! The visit and advice was free of charge! Super cool of them to come out and spend the time to give us an honest evaluation, and faster than any other company we asked.

I had called Preferred Restoration for an estimate and received a follow up phone call immediately…read morefrom Eric letting me know the process with regard to water remediation. They are very responsive and 5 star rating for stepping up so quickly.

I contacted them on Feb 24th and they helped and scheduled us for Feb 26th. For our unit we were…read moreconcerned for mold so they came in and did a full mold inspection, they were honest about the results and to make us feel safe even completed additional lab testings for us. Overall very responsive and honest and truly grateful for their level of integrity.

I love these guys!!! They showed up on time, cleaned up at the end of each work day and finished…read morethe job on time. The one time something changed, they were on it and made adjustments to accommodate me and my family. He also promised that if I wasn't happy, 100% satisfied, with the drywall patching that needed to be done to my ceilings he wouldn't charge me. He said I wouldn't even be able to tell where the work was done. He was right! I couldn't even tell the ceiling was patched. I've been a real estate agent for over 20 years and I have seen thousands of repair jobs and I have never seen one better than the work these guys did. Last but not least... reasonably priced! Give them a call! You won't regret it!

Bartwood was the preferred vendor from my insurance company and they did a fantastic job! They were…read moreon top of the timeline we went over and had only one delay due to the cabinets not being on time which was out of their control. The team was amazing and always answered my calls and returned emails. I'd definitely use them for my other properties and probably will.

Horrible communication, no updates, lied about timeline, estimator verbally accosted me on the…read morephone after ghosting me for two weeks. All because I had the audacity to ask for an update. This place is a scam and should be treated as such. By far, the single most unprofessional experience I have ever had. STAY AWAY, they don't want your business anyways.

We ran into mold in our kitchen again and quickly contacted this company since we knew the great…read moreservice previously provided. Steven was quick to respond and was able to get the mold treatment and rebuild done in a short time. All his employees are professional and do great work. Steven is extremely great with communication. I was always in the loop on what was happening and provided ETAs the morning of each service. This is a company to bookmark for any water damages.

Wow! I am so incredibly impressed with, and thankful for, J&T Water Damage Services! Jospeh arrived…read morepromptly the very next morning after we discovered a leaking toilet in our bathroom that had created a hazardous mold situation. Jospeh was incredibly knowledgeable, very courteous, and extremely thorough and genuine. He explained the situation precisely and provided various options, with real pricing, that was also very reasonable! He is trustworthy and never tried to "upsell" me or prey on my fear, as other companies have done in the past! In fact, he set my mind at ease by explaining everything in a way that made complete sense and by offering realistic, honest, cost effective solutions that would be able to be done in a very timely manner! We are most certainly satisfied with J&T Water Damage Services and will only hire them from now on! Thank you again Joseph and company!

It's rare that you need to call a professional like Aaron and His Wife - but when you do, They are…read moreprofessional, courteous, answer honestly and with integrity. Had a situation that I needed a professional to advise and/or help me with. Called on Sunday, of President's Day weekend in 2020, Aaron answered the phone and spent as much time as I needed. Aaron answered all of my questions and was not pressuring in any way to use his service. He told me what he would do if he came out and then I could decide. What else could you ask for in a Great Professional Company? Will definitely keep them in my rolodex for future use. THANK YOU AGAIN, AARON.

I can't say enough about this company. The married cou-le that do the work are worth their weight…read morein gold. They are hard working and so friendly. I am so thankful that I chose them for my problems. They know what they are doing and are truly concerned with helping people. I heartily recommend them for any job you have. And they are very nice people and a joy to work with. Looking forward to our next date ahead. / . .

We are finishing a pack out and I want to give a shout out to…read more Josue Santillan, Guillermo C., Miguel C., Julio, Dariel, Ervin, Alex ,Jose Luis and Arnold for their careful and professional packing of all my items!! Well done guys!! MB

Before contracting with this company, get at least one other quote. In my experience, they added…read moreservices I didn't need and overcharged me. When I disputed the extra charges, I was threatened with a lien on my house. They often bill your insurance company directly, so you may not even realize unnecessary services or charges have been added until it's too late. Get a second quote from a different vendor so you can compare scope and pricing and confirm you're not being overcharged. If you do work with them, be prepared to be overcharged -- and if you push back, be prepared for threats to put a lien on your property. It's a frustrating process, and I wanted to warn others before they go through the same thing.

I'm glad I used Fix My Home for my mold remediation…read more I got a quote from Fix My Home and another vendor, and their price is significantly better. And Darren did not try to rush or pressure me into closing the deal like the other place. The service was good too. The quality of work was splendid. They were professional and speedy. 10/10 would recommend for others to hire this company. It's no wonder that their ratings are shockingly high.

Believe the overwhelmingly positive reviews; based on my experience, they have been well-earned…read more Darren and his team were responsive and responsible from the first call to the final clean up, and they made a difficult process much, much easier.

There are so many positive reviews about this company. I read them all when choosing them to help…read moreremediate an unattended death situation my sister and I had with our reclusive uncle. I can tell you that our experience with Alan and the team at Bio SoCal was everything and more that are stated in these reviews! We feel so fortunate that we chose them to help us after my uncle's death. With compassion and respect they handled everything and dealt directly with the insurance company for payment. With my sister being hours away from our uncle's home and me being out of state, it was such a blessing to find such an honest and trustworthy company to handle everything for us A to Z. To be able to communicate directly and efficiently with the owner of the company and not have to make multiple calls and explain to multiple people is such a rarity in business these days and puts them far ahead of the competition. Alan continued to keep us in the loop with the remediation as well as the contact with the insurance company. He carefully explained the process of the work as well as the insurance process to help us understand and know how to negotiate the insurance payout for replacement items. All in all, I obviously highly recommend this company!

Nobody wants to have to use a biohazard remediation service, but if you find yourself needing one,…read moreI cannot recommend Bio SoCal enough. I called many companies and Alan was by far the most knowledgeable and helpful. He walked us through the entire process and everything happened exactly how he said it would. He went to bat for us with the home owners insurance and was just phenomenal to work with from start to finish. Thank you so much.

Hansel and his team are awesome! I contacted them about some water damage in my home and they were…read morethere to fix everything just a few days after I called. Everything looks brand new now. Very professional, friendly, and fairly priced. I highly recommend this company!!! They will not disappoint.

Dealing with water damage and mold is something that no one wants to go through, but I can't…read moreimagine having gone through it with anyone other than Hansel. He and his partner do all of the work themselves, so you know exactly who you're dealing with from start to finish. He took care of my home as if it was his own, and was responsive, transparent and communicative throughout the entire process. Having never gone through this before, it was important to me to have someone who I felt like I could trust and would give the information to me straight, and I found that in Hansel. Even when it became a larger project with more days than anticipated, they added on a 12 hour Saturday work day and put in all of the time it took to resolve the issue in my home. His prices were competitive, and he sent us a certificate of completion at the end.