JUNE 4TH, 2026 NOTE: Detailed update about Restoration1's untrustworthy communication…read more Their public response below just proves my point. So, this is what to look out for, and the receipts to prove it: 1. TWIST FACTS/CHANGE NARRATIVE: - 6/1 "At no point did our team request that you provide materials..." - 5/21 "Please feel free to forward over the hygienist report and any other information necessary to help generate the remediation estimate." (They did indeed ask for materials but are now saying they didn't.) ___ 2. DEFLECT/IGNORE THE ISSUE RAISED -Dana "I've sent 3 emails to your 1 email..." -Janny "...if you are unwilling to provide results..." -Dana "I'm not unwilling. You just never asked. Why did it take this long to tell me that?" (My issue is their lack of communication, but she deflects to a story about me refusing asbestos testing, when in fact that conversation never happened.) ___ 3. DELAYED COMMUNICATION/NON-RESPONSIVE -- 5/21 Janny: "Please feel free to forward over the hygienist report...". --5/21 Dana:" They're attached, along with link to a few pics." (NO response) --5/27 Dana: "Please get it back to me...at your earliest opportunity." (NO response) --6/1 Dana: "Janny, are you getting my messages?" (NO response) --6/1 Dana (via Yelp): "...the lack of communication is very frustrating. It worries me that this is an indicator to what it's likely working with Restoration1." --6/4 Janny Yelp response "When you contacted our office approximately 1 week later" (2 weeks--not 1--and 5 emails/messages later, I finally get a response) ___ 4. CONTRADICT THEMSELVES --Janny: "You expressed to us on May 22nd that you did not want to proceed with testing" --Then her review says "Following the intial appointment [May 22nd] our office...left you a VM. Unfortunately we were unable to connect" (Here she says we talked, but her review contradicts her own statement) ___ 5. MISINFORMED, ARGUMENTATIVE, AND ACCUSATORY LANGUAGE --Misinformed/Accusatory: "You expressed to us that you didn't want to proceed with testing your property" --Accusatory/Argumentative: "If you are unwilling to provide results...we cannot proceed to assist any further" (Janny's tone is starkly different from most vendors'. They'd likely pose as a question--"Are you willing to" "I believe you expressed", --not an accusation.) Because of this, I'm changing my 2-star review to 1 star. But to be fair, this is just my experience. They do have great reviews, so you may have a better experience (if you decide to use them). Below is the original rating before this update: ____________________________________________________________ 6/3/2026 This is the email that I sent to Restoration1: "Hi Janny, I've sent 3 emails to your 1 email. And your 1 email was asking for materials I already provided. I was so impressed with your estimator's expertise and willingness to answer all of my questions that I likely wanted to use Restoration1, but the lack of communication is very frustrating. It worries me that this is an indicator to what it's likely working with Restoration1. The estimator came out May 21st. It's June 1st. Can you tell me what's going on with my estimate?" Their utter lack of follow-through was incredibly frustrating because I was super impressed with the estimator's professionalism, friendliness, and expertise. 1. The estimator came out May 27. 2. After a week I reached out. 2. Janny responded by asking for docs I already sent 3. I gave it to her again. 4. Then crickets... 6. I emailed a 3rd time for updates. No response. 7. I emailed again + messaged on Yelp 8. They finally responded saying I had refused asbestos testing, which they require. 9. I said I never refused because nobody informed me until 3 weeks in. So they asked for docs already provided (why ask for docs if asbestos was an issue?), did nothing for 3 weeks, said I refused asbestos testing, which wasn't true, and that I would've agreed to do the testing had I been informed, Janny's response was judgmental and rude. And the overall communication--or lack thereof--I received from Janny was misinformed, argumentative, accusatory, and rude. Had they told me about the asbestos testing requirement I would have complied. But, if my experience thus far was any indication of how it would be working with them, I decided to pass. I think I saved myself a lot of headache. Buyer beware.

My experience with Restoration 1 of Irvine during a water damage claim was extremely stressful, and…read moreI think other homeowners should understand what can happen in situations like this. Key facts from my project * Initial estimate tied to my work authorization: $16,653.79 * Invoices later submitted by the contractor ran this up to $50k+ * Those invoices were only for mitigation and demolition work * The entire reconstruction of the damaged areas of my home ultimately cost around $60k * A mechanic's lien was filed against my home during the dispute * I received zero phone calls with any management at the company throughout my engagement. All communication was initiated by me. After a plumbing leak at my home, Restoration 1 began mitigation work and had me sign a Work Authorization tied to the $16,653.79 estimate. Because this was my first insurance claim, I relied on them to guide the process and work with my insurance company. What I later realized is that I never signed a proper home improvement contract outlining the scope of work, pricing, payment terms, timeline, cancellation rights, or lien disclosures. The only document I signed was a Work Authorization. As the project progressed, the invoices escalated dramatically. By the end of the job, Restoration 1 of Irvine submitted invoices totaling $50k+. It's important to understand that this amount was only for demolition and drying work. The entire reconstruction of the damaged areas of my home ultimately cost around $60k, so the mitigation invoices alone were nearly the cost of rebuilding the damage itself. Their documentation states that if the scope of work changes, the homeowner will be notified before work continues. In practice, I was consulted on only two scope changes during the entire project. When my insurance company (State Farm) reviewed the invoices, they disputed a large portion of the charges as excessive. After months of review, the final amount paid ended up much closer to the original estimate than the $50k+ invoices that had been submitted. During the dispute I began receiving increasingly aggressive payment emails demanding payment directly from me, and Restoration 1 eventually filed a mechanic's lien against my home while the insurance review was still ongoing. For someone who has always paid their bills and maintains an 841 credit score, being treated like a delinquent customer was extremely frustrating. One thing I learned from this experience is that during insurance restoration work there can be a large difference between what a contractor bills and what insurance ultimately approves. If a homeowner pays the contractor first out of panic, recovering that difference from insurance can become the homeowner's responsibility. I'm sharing this experience so other homeowners dealing with water damage or insurance claims can make an informed decision before hiring this company.

We had a wonderful experience with Eric and his team. Water damage and mold can be so overwhelming…read moreas a home owner, but they made sure we were taken care of every step of the process. His team was respectful, prompt, and worked quickly and efficiently. Would highly recommend them!

I had a small leak around my shower that I was afraid was spreading to the room below, Preferred…read moreRestoration came the same day I called and provided a free inspection. They used their professional equipment and found the leak was small and thankfully not spreading downstairs, and offered to help but also recommended we just find a handyman to patch the shower area for an easier fix! The visit and advice was free of charge! Super cool of them to come out and spend the time to give us an honest evaluation, and faster than any other company we asked.

I contacted them on Feb 24th and they helped and scheduled us for Feb 26th. For our unit we were…read moreconcerned for mold so they came in and did a full mold inspection, they were honest about the results and to make us feel safe even completed additional lab testings for us. Overall very responsive and honest and truly grateful for their level of integrity.

I love these guys!!! They showed up on time, cleaned up at the end of each work day and finished…read morethe job on time. The one time something changed, they were on it and made adjustments to accommodate me and my family. He also promised that if I wasn't happy, 100% satisfied, with the drywall patching that needed to be done to my ceilings he wouldn't charge me. He said I wouldn't even be able to tell where the work was done. He was right! I couldn't even tell the ceiling was patched. I've been a real estate agent for over 20 years and I have seen thousands of repair jobs and I have never seen one better than the work these guys did. Last but not least... reasonably priced! Give them a call! You won't regret it!

Bartwood was the preferred vendor from my insurance company and they did a fantastic job! They were…read moreon top of the timeline we went over and had only one delay due to the cabinets not being on time which was out of their control. The team was amazing and always answered my calls and returned emails. I'd definitely use them for my other properties and probably will.

Horrible communication, no updates, lied about timeline, estimator verbally accosted me on the…read morephone after ghosting me for two weeks. All because I had the audacity to ask for an update. This place is a scam and should be treated as such. By far, the single most unprofessional experience I have ever had. STAY AWAY, they don't want your business anyways.

We ran into mold in our kitchen again and quickly contacted this company since we knew the great…read moreservice previously provided. Steven was quick to respond and was able to get the mold treatment and rebuild done in a short time. All his employees are professional and do great work. Steven is extremely great with communication. I was always in the loop on what was happening and provided ETAs the morning of each service. This is a company to bookmark for any water damages.

Joseph and Steven were awesome! They went out of their way to help us with our water damage to our…read morewalls and flooring, answering our e-mails, phone calls, and text messages. They finished the job quickly and for an awesome price. Would definitely recommend.

I can't say enough about this company. The married cou-le that do the work are worth their weight…read morein gold. They are hard working and so friendly. I am so thankful that I chose them for my problems. They know what they are doing and are truly concerned with helping people. I heartily recommend them for any job you have. And they are very nice people and a joy to work with. Looking forward to our next date ahead. / . .

I have been using Hazard Free for months helping me with my living space. Aaron and Lisa are an…read moreamazing team, hard working, creative at challenges and incredibly good people. I am so gifted to have them as a resource as I am somewhat disabled and of course getting older. I can recommend Hazard Free for any serious cleaning and organizational necessity.

We are finishing a pack out and I want to give a shout out to…read more Josue Santillan, Guillermo C., Miguel C., Julio, Dariel, Ervin, Alex ,Jose Luis and Arnold for their careful and professional packing of all my items!! Well done guys!! MB

Before contracting with this company, get at least one other quote. In my experience, they added…read moreservices I didn't need and overcharged me. When I disputed the extra charges, I was threatened with a lien on my house. They often bill your insurance company directly, so you may not even realize unnecessary services or charges have been added until it's too late. Get a second quote from a different vendor so you can compare scope and pricing and confirm you're not being overcharged. If you do work with them, be prepared to be overcharged -- and if you push back, be prepared for threats to put a lien on your property. It's a frustrating process, and I wanted to warn others before they go through the same thing.

We've worked alongside Fix My Home Restoration on projects requiring environmental testing and have…read moreconsistently found their team to be professional, responsive, and easy to work with. They communicate well, care about their clients, and take pride in the quality of their work. Based on our experience working with them, we would not hesitate to recommend them to property owners in need of restoration services.

I didn't end up working directly with Fix My Home, but they absolutely earned my trust -- and if I…read moreever have water damage, I know exactly who I'm calling first. I reached out to them because of a leak, and honestly, they could have easily brushed me off or tried to sell me a service I didn't need. Instead, they took the time to help me realize I was being misled by multiple other plumbers and service people I had already spoken to. That kind of honesty and integrity is rare nowadays. They didn't have to help me at all but they did. They even referred me to a reliable plumber -- and if it weren't for that referral, I'd probably still be sleeping with a leak in my ceiling. The time and care they put into helping me (without making a dime off of it) speaks volumes about their character and professionalism. Thank you, Fix My Home, for going above and beyond.

There are so many positive reviews about this company. I read them all when choosing them to help…read moreremediate an unattended death situation my sister and I had with our reclusive uncle. I can tell you that our experience with Alan and the team at Bio SoCal was everything and more that are stated in these reviews! We feel so fortunate that we chose them to help us after my uncle's death. With compassion and respect they handled everything and dealt directly with the insurance company for payment. With my sister being hours away from our uncle's home and me being out of state, it was such a blessing to find such an honest and trustworthy company to handle everything for us A to Z. To be able to communicate directly and efficiently with the owner of the company and not have to make multiple calls and explain to multiple people is such a rarity in business these days and puts them far ahead of the competition. Alan continued to keep us in the loop with the remediation as well as the contact with the insurance company. He carefully explained the process of the work as well as the insurance process to help us understand and know how to negotiate the insurance payout for replacement items. All in all, I obviously highly recommend this company!

Nobody wants to have to use a biohazard remediation service, but if you find yourself needing one,…read moreI cannot recommend Bio SoCal enough. I called many companies and Alan was by far the most knowledgeable and helpful. He walked us through the entire process and everything happened exactly how he said it would. He went to bat for us with the home owners insurance and was just phenomenal to work with from start to finish. Thank you so much.

Watch out for the up charges!! they were recommending unnecessary work to be completed by them for…read morean exorbitant price. Buyer beware.

I called these folks as I needed to rent some air scrubbers and they were advertising next day…read moredelivery. And that's exactly what they did. Sam came down all the way from OC and dropped off a couple of these large air scrubbers. He advised to leave these on for four days and that would do the job. It did. The smells from the smoke, which were faint at this point a week and a half from the fire, were completely gone. Whole process was pretty easy and they came by and picked them up at the time they said they would. As for the price, I think it was reasonable. Would recommend, especially if you need this type of equipment ASAP.