5 Stars - Exceptional Service from Start to Finish! Dry Master Restoration Company exceeded all expectations with their prompt response, outstanding professionalism, and top-tier quality of work. From the moment I called, their team was on-site quickly, assessed the situation thoroughly, and took immediate action to prevent further damage. Their technicians were not only knowledgeable but also respectful, courteous, and clearly committed to doing the job right the first time. One of the things that really stood out to me was how reasonable and transparent their pricing was. In a stressful situation, it was a huge relief to work with a company that was fair and honest about costs--no surprises, just solid value for exceptional work. The entire process--from cleanup to restoration--was handled with precision and care. They kept me informed every step of the way and ensured everything was completed to the highest standard. It's rare to find a company that combines speed, skill, integrity, and genuine customer care so seamlessly. If you're dealing with a restoration emergency and want peace of mind knowing you're in good hands, look no further than Dry Master Restoration. They're simply the best. read more

We had what appeared to be a small leak, but we were concerned that it might have been going on for a long time, maybe causing hidden damage. Small project, but Drymaster was very responsive and did a great job. read more

So happy to have found this company. Excellent employees! Very quick response. Very happy with the work they did. A roof leak caused water damage to the insulation and ceiling in a bedroom resulting in a mold issue. Ave was very helpful in setting up the initial visit. Carlos identified all areas that needed to be addressed. Blais was great......above and beyond! He was very helpful with clearing the room, his work was very thorough, detailed and very neat. Cost was reasonable. I highly recommend this company. read more

I called Drymaster after we experienced a flood in our house on the 2nd floor and had a lot of damage. We felt very comfortable with the staff and they did a good job, and we were very satisfied. When Carlos arrived he was able to shut off the water at the main, he explained everything to me and made it very easy to work with. He even helped us with the insurance claim process. I would be happy to use them again in the future if we ever needed them again. read more

I had water damage from a sprinkle that accidentally went off at my store. I called Drymaster to help with the water damage and they arrived immediately assessed the damage and began the dryout right away. This was very important to me as my business was closed until the repairs were done. They were able to help with the insurance claim and I am very thankful for Drymaster and the team as they were able to help me open up my store again quickly. read more

Drymaster was excellent in handling a mold remediation project on our rental property. They provided incredible service from start to finish. Jose who performed the work, was highly knowledgable and professional through out. He set explain every step from the beginning and followed through until the end. read more

Our drain was clogged for several months. 4 plumbers could not remove the clog. Thank you to Franco Medina from Drymaster. He diagnosed the problem, finally!!! The previous plumber diagnosed it wrong and we almost had to do extensive work involving tearing down walls. Franco found the problem, and was thorough in explaining the issue and what he needed to do. And today it is draining and saved me thousands of dollars from all the previous quotes from the other plumbers...Thank you Franco and Drymasters. read more

My tenant complained of visible mold in the bedroom and insisted on toxicity testing and mold remediation. The mold consisted of a small area (approx. a couple of inches) on the hardwood floor next to the bedroom wall and small mold specks on the windowsill, wall and baseboard underneath the bedroom window. The property is family-property, and there has never, ever, been mold anywhere in the house. Based upon their favorable yelp reviews, I requested Drymaster provide me with an estimate for mold remediation services, supplying them with an environmental report and recommendation from a 3rd party. At the time, I also requested that they provide me with an estimate for restoration/repair work. I was provided only with the estimate for remediation, following an inspection by Luis. Luis was helpful, providing me with information about mold in older homes that are not insulated, as well as checking under the house for any hidden sources of moisture (such as standing water from the heavy rains). He, nor the hygienist, ever found any water, leak, or a definitive source for the moisture and Luis simply described it as mold likely due to "condensation." Drymaster was able to schedule the remediation quickly and finished the job early. To say that the amount of wall removed (relative to the minor surfaces of visible mold) was a bit of a shock, would be an understatement; Drymaster also found no existing mold behind the wallboard. Finally, Luis explained that their restoration crew was unavailable until the following week, and my regular handyman was also unavailable. Since I needed to get the tenants back into the house and had an upcoming [unrelated] RSO housing inspection, I hired another contractor who was recommended. They did a poor job, but explained that much of their difficulty lay in trying to do decent plaster work around the window framing, which was damaged by Drymaster. I more carefully examined the "after" photos Drymaster provided me with and discovered that the entire bottom portion of the original 1930s window framing had been sawed off. Luis explained that the worker who had performed the remediation work was either in-training or had recently completed training. He had made a mistake, realized his error once it happened but never informed his manager or anyone at Drymaster. I was not provided an explanation as to why this new trainee was left unsupervised. I requested that Drymaster repair the damage and was handed off to Carlos, their restoration manager. Carlos then scheduled a sub-contractor who he described as a "Master Carpenter" to come by with a molding. The sub-contractor came to the property and I requested my tenants face-time with me. The contractor was immediately combative, completely talking over me when I requested a closer look at the work, and reiterated several times via videochat that he was a "Master Carpenter." I explained that the molding did not match. He insisted that it did, offering an explanation of how it was temporarily positioned [via nails] as to why it did not align exactly. I then requested while I was on the videochat, that my tenant show him another window so that the contractor could see what the molding is supposed to look like. He began a speech/history lesson about old houses so I then instructed my tenant to disconnect the call and informed them I would be contacting Carlos regarding the molding. The next report I received was from my tenants. They said that the sub-contractor was "awful," "the WORST guy," and said that he finally acknowledged the molding did NOT match, and that he would need to create another one and come back. Prior to leaving, my tenant documented that the sub-contractor not only called me a "f***ing bitch" when I hung up the video chat, but also threatened me, saying a number of things he could not have known about me, had information not been passed onto him by Drymaster, such as "She's lucky she doesn't live down here, because you can bet I'd get MY money." My tenant then requested information to file a formal complaint against the sub-contractor, saying he was overtly angry, aggressive and "unsafe-feeling." I immediately informed Carlos of what had taken place, let him know the sub-contractor was NOT welcome to return and that before our next conversation, I would need to speak to my attorney. Carlos' entire tone changed immediately (he had previously been rude and rather dismissive of the issue) and he contacted me to say "My sincere apologies, I will not ever hire his services for any of my customers. I will get the molding to match 100%...I'm deeply disturbed by his behavior. He is not an employee of ours. He is a handyman service that we hire. He came highly recommended to us." He offered a 20% discount on the mold remediation bill and to "drop off" another molding. They soon dropped off the molding (it is close but definitely not a 100% match) and sent me a revised invoice reflecting the discount. I paid it immediately. read more

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This is a very professional company. Their office staff is very communicative and the guy who came out to do the estimate, Luis, was very professional, calm, and detailed. He was good about sending over a very detailed estimate the next day and followed up on his estimate the following days. In the end, we went with our in-laws' mold remediation referral and not DryMaster. If I hadn't had that referral, then I would have definitely went with DryMaster. read more

Fast quote, professional service, nice techs. We had a good experience with them. Would recommend for others to get a quote from.

It was a great start with a exceptional customer service..... But it's unfortunate I've been trying to get a hold of someone at drymasters to schedule a Job we had tentatively to get done....without any call back, text, or email reply I had to find take my business elsewhere. Good luck! read more

Our tenants were concerned with an odor that they encountered after the rains a few weeks ago. I called Drymaster Restoration and Louis met with my husband and I as scheduled. I found him very informative and professional. He came into the house with his meters to detect any moisture in the walls or floor and assured us their was no moisture or any damage. He then proceeded to go into the crawl space and saw that there was water stains on the wood. Based upon his recommendation we decided to have to all the wood treated to prevent any future molding. He advised us that he would be out the following Monday at 1pm and it would take about 3 hours to complete the job. Louis and his crew were on time, completed the job as scheduled and left the area where they were working impeccable. Drymaster Restoration you made our day and we will always use you for any future needs ! Sincerely, The Flores read more

Drymaster was very professional in dealing with mold removal in a rental unit. There were various areas and they worked with the tenants in moving clothes and furniture so they could get the job done quickly. They worked diligently and got the job finished when they said they would, which made it easier to finish dry walling and repairs in a timely fashion. I have used them once before and would definitely use them again. Thank you! read more

Carlos and Louis were amazing. Really worked with me under tough circumstances. Highly recommend these guys. read more

I found Drymaster on Angie's List and would highly recommend them to anyone. I contacted several other companies and by the time the others called back (days later), Luis and his guys were already engaged. Luis was available and extremely responsive to all our questions. Very communicative! His team showed up multiple times even though we weren't ready. The service is impeccable and I would highly them to anyone who has a mold issue they need taken care of. read more

Highly recommend and would use again. Luis was extremely professional and prompt through the entire process. They are detail oriented and delivered great results. read more

Luis and his team did an amazing job on my house and were extremely easy to deal with. I couldn't recommend Drymaster Restoration enough! Thank you Luis! read more

I called Drymaster after a plumbing leak in my condo, and I'm glad I did. Carlos and his team were super professional and courteous, and they took care of the problem very fast. I would recommend them anytime. read more

Carlos and his crew recently completed a mold remediation project in my rental cottage under quite trying conditions. When he and his crew arrived to start the job and found that my tenant had left the affected area chock-a-block with her personal items and trash, Carlos saved me huge uptick in cost by instructing me in methods of packaging and documenting each section before during and after boxing the items found there, and then, he let me hire one of his crew to help me prep the site myself, returning later to start the project. When, the tenant threatened a lawsuit and the work had to be interrupted for days, Carlos remained flexible, calmly assuring me that he would work through this with me. His crew even retrieved the material that they had removed and bagged for disposal (evidence), dropping it by the house without complaint for the extra work! Carlos is a knowledgeable, forthright young professional and he hires good people. I highly recommend Drymaster Restoration. read more

When the lower level of our home got flooded, we were lucky to find Drymaster/Carlos; his crew came to our rescue to dry, clean, and sanitize every nook and cranie that could have possibly gotten wet. These guys did an awesome job of removing any trace of the nasty stuff (bacteria, mold, e-coli, to name a few) that stays behind after a sewer backup. It was both interesting, and reassuring to see how involved their process was. First they sealed off the area well enough to make it look like a Dexter setup - a little creepy, but pretty kewl. Next they ran dehumidifiers and some other thingys (technical term) that sucked mold spores out of the air - this went on night and day for a couple of days, until tests with some other doo hickey told them it was OK to stop. Then came the hard part - wherever walls got wet, they removed the drywall 2 feet up (on both sides), then scrubbed the 2x4s clean. They scrubbed the floor so clean, it looked like a different color. When they were done, the area was so clean, it smelled sterile, like a hospital. Carlos practically insisted that I have a couple of people come out and confirm there was no bacteria/mold left behind - so we had someone come out and swab the floor to look for bacteria, and another guy do air samples to look for mold, and both came back clear. Beyond their excellent work, I have to give credit and thanks to Carlos for his help navigating through the whole process - he helped me understand the importance of doing this job the right way, look into my insurance coverage options, then he worked with me and my agent through the claim process, and lastly he did not ask for a red cent until the claim was finally fully paid (over a month and a half after the repair). It was fortuitous that their office is right down the street from my son's day-care, and I drive by/see their sign all the time, so when the need for water damage repair came up, I instantly thought of them. I hope never to be in a position to need their services again, but if I ever am, I will definitely give them a call, and of course I would most definitely recommend - that's why we Yelp, init?! P.S. The only thing I would have done differently and thus now recommend is stay somewhere else for the couple of first nights - loud fans running all night do not a good night's sleep equate. So, spring for a hotel room - your insurance company will probably reimburse you for it anyway. read more

I appreciated how professional Eva and all the staff were from the ease of obtaining an estimate through the completion of the service. Eva confirmed the appointment day & time and communicated every step of the complicated process along the way. This was extremely helpful as the situation was problematic and time sensitive. Drymaster exceeded my expectations. I would recommend Drymaster for any mold remediation/water damage service you may need. read more

It's Christmas eve at 7am and I look under my crawl space and find tons of water damage from a leaking pipe that had been leaking for months! I call drymaster at 745 am and Carlos picks up (I was expecting a voice machine) and he says " we will be there in an hour and a half" ON CHRISTMAS EVE. I was so pleasantly surprised and his crew and him were nothing but professional working right away to resolve the issue and dry out my crawl space. The fee was also reasonable for what they had to do. I will definitely use them again. Thanks Guys! read more

Luis and his Drymaster Restoration team - I am speechless at their professionalism, efficiency, and scope of knowledge. I wish I would have thought to have them inspect my home prior to buying it!! Though I haven't worked with any other mold specialists, I can imagine they're the best in the biz. Best of all, I know I can trust them - that's huge. You won't regret going with Drymaster. read more

The team at DryMaster was great from start to finish. They were prompt, knowledgeable and hardworking. I hope I never have this issue again, but if I do they'll be the first ones I call. Highly recommended. read more

We are extremely satisfied with the repair of our drywall from the mold remediation. We had a leak from the upstairs and had to replace the ceiling in the family room. DryMaster restored a 17x10 area and did an excellent job replacing and matching the ceiling with the rest of the room, that has recessed lighting and a ceiling fan. DryMaster took all precautions in protecting our home, blocking off the work area. I was impressed with their neatness and clean up. They are high on our recommendation list. M & M Walnut read more

I called Dry Masters on a Sunday morning and left a message with the after hours service. I got a call back in about 10 minutes and the next morning at 9am Luis was at my door. He gave me a free estimate for what it turned out to be a broken pipe in the wall, that was creating a massive infestation in the laundry room. Luis was extremely professional and took his time to explain to me what needed to be done. He emailed a written estimate in a few hours after he left. He then followed up with a phone call. Unfortunately, I didn't' get to use their services because my landlord decided to go with a friend of a friend for these repairs (who actually quoted the exact amount Luis did). I will always call these guys again in the future. I was very impressed with their professionalism. read more

Carlos / Drymaster gets 10 Stars from me. The lower level of my condo was severely water damaged by a plumbing issue and subsequent mold contamination. Subsequently, cabinets needed to be removed, drywall, floors, etc. The situation was completely traumatic. Thanks to Yelpers, I found Carlos, Drymaster through another review for a mold inspector in which the Yelper used Carlos. I feel so blessed to have found him. He is honest, conscientious, understanding, resourceful, helpful, knowledgeable, detailed, and very chill. He would always assure me things were going to be okay. Honestly, I was a wreck so I deeply appreciated the support and kindness If you have to have a water/remediation company, you will absolutely want a company that is honest. The process is such that a consumer can get totally ripped off if a company doesn't have integrity. For me, I would not want a chain for this process. Maybe it's just me, but I have not found personalized service through chains in general. My preference is an independently owned company where the personnel still have some heart and aren't just working for the paycheck. Drymaster is exactly that type company. Carlos was very thorough to document the damage and the subsequent remediation. Really, as a homeowner, this was very traumatic. We had to quickly move out of our house and were not allowed in to the contaminated area (for obvious reasons). Carlos and his crew removed all the mold and contaminates so that it passed the mold inspection. By the way, it's important to have a separate company do the testing for final clearance as it is a conflict of interest for a company to do the remediation and then test themselves. Who knew ! The work that Drymaster did is very clean and precise. Drywall that was removed is cut in very straight lines so that repairs can be made more easily (I assume). Carlos has walked us through other aspects of this situation as well. (Too many to list) Honestly, he doesn't have to help us like he is. He's just a good guy. I recommend Drymaster and Carlos highly. read more

A pipe burst in the wall of our house and water leaked into a bedroom. I got three estimates and Drymaster's price was very competitive and the scope of their remediation matched or exceeded the plans proposed by the other companies. In implementing the plan, their staff was professional, competent and efficient. Carlos was always prompt, responsive and clear in his explanations. I hope they stay in this business for a long time and recommend them highly. read more

Luis and his team were wonderful. Prompt, professional and courteous. Mold remediation is not a fun situation but they made everything better and managed the job for an extremely fair price. They get my very highest recommendation!!! read more

Recently, I had the misfortune of having to deal with mold in my rental condo, located in a large highrise building in Beverly Hills. Fortunately, I chose Drymaster Restoration from 5 highly rated remediation companies that bid for the project. My selection was based on their pricing, which was quite a bit lower than the other companies; their expertise, based on recommendations made by two different mold inspectors' prior experience with the company; and their customer service; based on Carlos Ramirez's (the project manager) honest, informed, and attentive communication during the bidding process, and I am very pleased with my choice on all accounts. Their attention to detail, professionalism, and care, nullified a potentially contentious situation with my tenant, easily aggravated neighbors, and difficult condo's management. When it was discovered that they had to remove large parts of the common hallway, they did so with such care and efficiency that brought praise from the association's management. According to them, Drymasters was one of the most professional companies they have had to deal with. The remediation was completed within the timeline and the costs of the original bid, and the condo passed inspection with flying colors. I highly recommend Drymasters Restoration for any type of job having to do with water damage and or mold removal. Afsaneh B read more

We live in a 6 unit condo building in Santa Monica. Over the winter holiday, one of our pipes burst, causing extensive water damage that expanded across three stories of our building. Before meeting with Drymaster, I met with two other water remediation companies. Each company spent no more than 10-15 minutes reviewing the problem. They were unable to give me any insight and only referred me to a plumber. When Carlos arrived, he spent nearly 2 hours with me walking through our building, inspecting the damage, and providing me with insight as to what may have happened. Carlos came prepared to our initial meeting with a moisture detector. He was able to let us know immediately how much moisture were in the walls. He went from floor to floor inspecting the damage. At the end, he came up with a game plan that was conservative and reasonable. We would open open a smaller portion of the walls first to better assess the damage. Although it was during the holidays, Carlos's crew was able to come out on New Year's Eve to start the work. Our particular project turned out to be a two phase endeavor. Because we are a smaller building, the HOA responsibilities fall upon various individuals in our building. Carlos and Luis were very patient and helpful in coordinating with different individuals to make sure that the job got done right. They took the time to answer all our questions and lay out all our options every step of the way. read more