I cannot say enough good things about Restoration Masters and the way they handled our home after we experienced smoke and debris damage. From the beginning, they were professional, knowledgeable, responsive, and extremely thorough. What impressed me most was that they truly advocated for doing the job correctly. When the initial insurance scope did not fully address everything that needed to be restored, Restoration Masters took the time to document the damage, explain why additional work was necessary, and provide the information needed to support the supplemental work. They weren't interested in taking shortcuts--they wanted to make sure our home was properly restored and safe for our family. Gary was especially wonderful to work with. He was patient with all of our questions, kept us informed throughout the process, and helped us navigate a stressful insurance claim when we weren't always sure what the next step should be. Having someone knowledgeable on our side made a huge difference. read more

We had a horrible leaking pipe in our apartment that made a lot of damage. Gary and his team went to work quickly & effectively finding all the damages . They tore out all the walls and flooring. They also made sure to disinfect , clean & dehumidify the rooms. I have never seen a more professional company work so well together & so quickly. They work so neatly ! Very professional ! I would definitely recommend. read more

When we were officially found to have mold in our home a couple of weeks ago, I feel so fortunate that a friend recommended Restoration Masters. Not only did they do an incredible and fast job, they surpassed expectation at every turn. They kept telling me, "we'll have to check our schedule, we're very busy, it might be awhile" and yet here I am 2 weeks later with the job done. They also came in quite a bit under another quote. It was a great experience and I won't hesitate to call them again if the need arises. read more

We had restoration work done on our roof and were very pleased with the results. The team was professional, showed up on time, and completed the work as promised. The roof looks great and everything was cleaned up afterward. Overall, a smooth and stress-free experience. Would definitely recommend. read more

I was introduced to Restoration Masters over two years ago to help with an emergency repair at a property I manage. I am so grateful for all the hard work they did and the updates they provided weekly. That project was so intense, and they did an amazing job rebuilding our community. Would love to hire them again for any future work. read more

Gary and his team know their stuff! I initially found restorations masters on Yelp in need of immediate assistance. (A car decided to plow through my garage doors past the wall on to my next building. ) I put in inquires via Yelp and Gary responded immediately. Him and his guys were on site within 2 hours, boarding my walls up and cleaning up the debris. They did such an amazing job. They were efficient, professional and quick! Now I had a couple of walls to repair with permits and all. Luckily for me, Gary also did wall repairs. So who better than someone that's already been on site and knows what I need? I definitely was NOT disappointed in my decision. After permits were acquired, the guys came and knew exactly what needed to be and get done. They got to work immediately. Their attention for detail, efficiency, cleanliness, professionalism and no nonsense attitude with no hidden service fees won me over! I definitely got my moneys worth with Gary. Thank you so much! read more

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Gary and his team were incredible. I highly recommend them. They were very professional and clean and they fixed the water damage and the cause of it on my house read more

Gary and his team are amazing: communicative, knowledgeable and do excellent work for reasonable prices. We used them for fire restoration, and they helped navigate insurance, city and HOA demands. I would recommend them for any project - big or small. You'll be happy you hired them. read more

Hands down the best crew I've worked with in decades of homeownership!!! After the stressful wildfire incident, I was overwhelmed and didn't know where to start. From the very first call, Victoria and Gary stood out with their clear communication, compassion, and genuine kindness. They didn't just treat it like another job--they understood the emotional weight and walked me through every step with patience and care. They got the work started quickly, and the process from start to finish was incredibly smooth. Tony and Hovik led the crew with professionalism and care, not only overseeing the work but jumping in wherever needed. The craftsmanship was top-notch--detailed, meticulous, and high quality throughout. And there is so much care and patience that I was grateful to see them everyday even though one usually wish such job finishes asap! What really impressed me, though, was how well they treat their team. Regular breaks, water, and a positive environment--it's clear they value their workers, and that care shows in the pride and quality of the work. Even in tight attic and crawl spaces, they stayed upbeat, thorough, and kind. They paid attention to corners and details most people wouldn't notice. If you're in need of any remediation work--stop looking. This is the team you want. I can't recommend them highly enough!! read more

Amazing experience from start to finish. The team was super professional, communicated clearly, and showed up on time. The work came out clean and high quality, and they made the whole process stress-free. Highly recommend Restoration Masters! read more

The work was done timely, neatly and very professionally done. Management. And the workers were exceptional. I highly recommend them

A whole month after my original review, the company finally responded--trying to save face with a flimsy excuse that's simply not true. According to them, the reason they hung up on me and never followed up was because they needed the owner's approval to proceed? That's laughable. Here's what actually happened: The owner himself was the one who asked me to remove my belongings. And if Restoration Masters had paid even 10% attention during the two-minute phone call--before they abruptly hung up on me to take a higher-paying lead--they would've clearly understood that my insurance only covered cleaning and storage of my personal items. All structural repairs were the owner's responsibility. It took them 30 days to come up with this excuse? That alone speaks volumes. Shady practices and zero professionalism. Beware. read more

My family suffered a fire in their house and without any experience in this type of thing it was quite stressful. I contacted a number of emergency remediation providers, and was grateful to have contracted with Gary. Gary and his team were very professional and prompt in their service and were empathetic to the situation and helped above and beyond. I know when it comes time for pack-in we will be in good hands. Thank you to the Restoration Masters team. read more

If I could give Restoration Masters six stars I would! Karo and his team literally came to our rescue. We had multiple unrelated leaks in our newly remodeled home. The team was professional, meticulous and all the while kind as our family was in a constant state of stress prior to their arrival. They did everything they could to document the process and explain what was happening. They spent extra time making sure they had found each leak by doing extra water testing. After they were sure they had patched every single possible leak, they put our home back together. They did so quickly and expertly. The house looks perfect and we are so grateful to the whole team at Restoration Masters! I highly recommend this team to take on any home project you are considering and especially if you have water or fire damage. They will take such good care of your home and family! read more

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After the Eaton Fire, our house in Altadena was permeated by ash and smoke. Ash and soot seeped into the seals of windows, doors, and any other spaces/cracks it could, since the winds got up to 100 mph. Everything in the house smelled smokey and if I wiped my hand on surfaces it would have gray soot on it. Restoration Masters restored our house to being even cleaner than it was before the fire. Over the course of 8 days, they completed a deep cleaning of the interior, HEPA vacuuming carpets, floors, and furniture, wiping surfaces, including walls and ceilings, and mopping. Air Scrubber HEPA fans were placed in every large room for multiple days to clean the air. The workers were very pleasant and took their time to be detailed and complete the work to my satisfaction. A separate crew removed all our old attic insulation and replaced it with new Rockwool insulation. They did an extremely thorough job of vacuuming out the old blown-in insulation of which there were 2 layers, including other junk that had been left up there like nails and pieces of wood. Then they neatly placed the new insulation between the beams, so that our attic now looks so much cleaner and neater. They did a detailed cleaning of the exterior, using a power sprayer or hose where appropriate, and wiped the wood siding and window sills clean. The window panes were cleaned on the inside and outside, as well as the screens. The rain gutters were also cleaned out. Lastly, they vacuumed out our garage and wiped things off. They went above and beyond to leave the exterior and interior of our house extra clean, so that we could move back in. Now the air inside smells fresh instead of smokey. I highly recommend them! read more

Amazing company. Unfortunately, my home has had two water leak events this year. Restoration Masters were amazingly professionals both times, and made my wife and I feel less anxious during these stressful events. Their machines, work ethic, and staff are, truly the best. This is a 5* company!! Highly recommend them. Dr. Garcia Ventura County read more

Restoration Masters is the best! I called with a major leak in our garage on Tuesday and they were here within a hour. The ceiling had flooded the garage, due to a broken pipe to the water heater. Paul and his team immediately began to remedy the issue and setup their equipment. They whole mess was cleaned out, dried up and ready for construction only 3 days later! I can't thank them enough for their fantastic, and speedy work. The best in town! read more

Outstanding Work !!! Gary and Victoria are awesome... so personable and professional !  I trusted Gary right from the start. He spent a lot of time at the first visit and was very detail oriented. He made me feel at ease. I had some water damage in one of my bathrooms from all the rains. They removed the damaged drywall and dried it out. Then they installed new insulation and drywall and painted it. Gary communicated all the way through. And it looks wonderful !! I will not hesitate to use them again !! I"m very happy that I found a company that I can trust. Thank you again !! read more

4/15/24. Restoration Masters is a rare jewel among General Contractors!! I can honestly say this because I recently had serious flooding at my home because of the unprecedented Rain Storms in L.A. this past February. It was impossible to find an available, reputable, & trustworthy Contractor until was I referred to Restoration Masters! Victoria & Gary are a pleasure to work with!! They are extremely Professional, Ethical, & Efficient -- I really enjoyed working with them! Their work is so well done, that I decided to have them do some extra improvements while they were doing all the restoration work to the flooded/damaged bedroom. They make their appts & they show up on time!! This was very much appreciated by me! If you need or want an amazing Contractor to work on your home or income properties, I wouldn't hesitate to call Restoration Masters in Van Nuys, CA!! I have already recommended them to my good friend!! She could tell how much I liked their with ethic - so will you! read more

Beyond happy and impressed by this company. I took 4 different quotes originally. My gut told me to go with Gary and I'm so glad I did. The level of care and communication was excellent. Not only were they much more reasonable than other companies, they quoted things properly. Broke down every single cost by square footage and they followed proper protocol for mold remediation. I had done plenty of research and I felt reassured by Gary's considerate approach. I wish every company was like this! On the health and safety side, they were excellent. Encapsulated non-work areas fully, their workers were wearing proper protective gear. These things REALLY matter when you're dealing with mold and water damage! They were also on time and accurate with timeline. Victoria, Gary's sister, was also so sweet and helpful. I would recommend this company to anyone. Much better than the bigger companies. read more

Once again restoration did a fantastic job . Did an amazing shower . Can't thank them enough. read more

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Restoration Masters was amazing! During these heavy California rains they were so responsive, came out to my house immediately and completely dealt with the situation. They tarped the roof, dealt with the necessary water damage and isolated the damaged area. Not only were they fast and efficient but they were very professional. I would highly recommend them to anyone that has suffered from water damage! read more

Restoration Masters - Damage Restoration Near Me - Van Nuys, California

I've unfortunately been through multiple water damage instances over the past few years and have come to realize many restoration companies are simply there to scam people 's insurances. So when I found Restoration Masters, I was very impressed with the quality of their service, their prompt and clear communication, and very importantly their ethics. .I'll be working with them again in the future for other projects. read more

We had water damage to the entire first floor of our unit. RM did everything from packing our stuff away to mold remediation to demo to rebuilding everything from scratch. RM manager Gary has great negotiation skills with the insurance companies, and got us approved for electric and plumbing upgrades in addition to everything else that got covered. It's a team of many professionals who want to make you happy, pay attention to aesthetic as much as quality of new materials. They went above and beyond to find and match the exact look of what I envisioned, and also added a lot of extra things for free. The new first floor is now immaculate, I'm super grateful! read more

We had a massive main line sewer breakage in our 44 unit apartment complex. Restoration masters saved us with one phone call. They were extremely professional, resourceful and knowledgeable about all aspects of the clean up and restoration. We had major sewage back up in 3 of the units. Everything was destroyed. Restoration Masters rescued us and helped us mitigate further damage. Highly recommended. If I can give more than 5 stars, I would. Victoria and her team were outstanding!! read more

Following the torrential rains in LA this past winter and spring, we had a substantial leak. Restoration Masters did a brilliant, timely and professional job remediating the mold, repairing the walls and painting it to look like new. Great job, we'll absolutely be back if and as we need more work like this. Thank you! read more

Over an almost 2 year period I have worked closely with Restoration Masters. They were my first call after I had found that my mom's house had flooded. They are organized, responsive, professional, hard working, thoughtful, proactive, and diligent. It's hard to find remediation/rebuild services that can be trusted. I live over 2 hours away from my mother's home and always felt well informed and up to date on all aspects of the remediation and rebuild. They dealt with incredibly challenging situations with ease and stayed on top of the insurance company who fought payout every step of the way. We did ultimately need a public adjuster and Restoration Masters worked closely with the PA company as well. My mother's home would probably still be unlivable today if it weren't for the fast action and diligence of Restoration Masters. I highly recommend them and would use them in a heartbeat if I needed mitigation and restoration services again. read more

I had a really tricky case and Victoria and Gary really took care of me. To make a long story short, due to my own negligence, I was without home insurance for about 2 months and on January of this year, the horizontal furnace caught fire, burned through a good portion of the roof and smoke damaged the other half of the attic. I called many restoration companies to clean up the attic but they only wanted to deal with insurance companies. There were a few others that dragged their feet after many back and forth phone calls because they weren't sure that they wanted to deal with a non-insurance company, but Victoria took care of me. She was very kind and empathetic of my situation, and very very responsive. She had Gary come over, and he was also very understanding of my situation and gave me assurances that they could handle my case. His crew worked pretty hard to clean. They took extreme care in removing smoke/soot/dirt/insulation/etc, using big HEPA filters and sealing the entire room while they encapsulated the smoke damaged areas. To my surprised, they also went beyond the what they needed to do, and cleaned other parts of the home as well, such as wiping down various bedroom walls that got smoked. Totally exceeded my expectations! I hope disasters like mine never happens on anyone in the future, but if they happen, I am 100% confident Victory and Gary can take care of you. I will without any hesitation recommend Restoration Masters. read more

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We are in the middle of a situation with another restoration company- though the crew has been folio it's management that concerns me. I've been getting counseling on the side from Gary at Restoration Masters he has been a rock of Gibraltar I am now in the midst of changing from the current company we are with to Restoration Masters This current company we are with was hired by our insurance company without our knowing and here we are four weeks in and we're at a standstill. GARY has been a guiding angel along the way. We want these guys out of our house and I wanna get Restoration Masters in! ****************************************************** ****************************************************** May 2020 Gary and his crew at RESTORATION MASTERS are GREAT! Gary, even though he was unable to continue due to no fault if his own, but our fault, RESTORATION MASTERS was still there for us during a real rough time! It was as if he remained our GENERAL CONTRACTOR, assisting and answering questions and recommending electricians and cabinet makers and so much more! These people at this company have heart and they care. We will never forget them and what they did for us. So if your looking for a conscientious company with a professional crew and fair pricing, willing to go over and beyond the call of duty... " RESTORATION MASTERS " is your company. read more

We are writing this review with immense appreciation for Gary and his team. My 80 year old aunts home suffered extensive smoke damage from the Malibu Woolsey Fire in 2018. Over a year later, she was still unable to return to her home without getting sick from the smoke particles and mold. She had hired a different restoration company and contractor, only to have found valuable items "missing", being ridiculously overcharged, and discovering that they not only left work unfinished but created more work due to their errors. I called Restoration Masters, Gary came out in a couple days and it was like a breath of fresh air. He was not pushy, he took the time to really listen to what we had to say and our needs, he was patient in thoroughly explaining the process to us, and his estimates have been very fair. We were also impressed with his attention to detail and how he worked with such care. Within 3 weeks, his team was able to complete exterior and interior fire cleanup, water damage mitigation, mold abatement, sanitizing and fogging of over 6,000sq ft. My aunt can finally return to her home without getting sick, and the windows are the cleanest they have ever been :) The home had become a nightmare and now we are actually finding joy in renovating our home with Restoration Masters. We feel so grateful to have found a restoration company and contractor we can Trust. Thank you Restoration Masters! We are sticking with you all for years to come. read more

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Restoration Masters have just finished major repairs in our condo (changing floors, dry walls, painting). We are extremely happy! Everything looks great and they even went an extra step and not only painted parts of dry walls that needed painting, but painted all the walls in our living room and dining room. Victoria is very responsive and always kept us in the loop. And Hovik (sorry if I misspelled the name) and his guys were very efficient, accurate and fast. Definitely recommend! read more

Amazing Service and Quality work. I would definitely recommend this company to anyone who is looking for value and great quality restoration. Their team is extremely professional and clean. They were always communicative and prompt on time for appointments. Looking forward to working with them again. read more

As a real estate agent I'm able to provide value to my clients by having trustworthy referrals for certain jobs. Restoration Masters is my go-to for all restoration needs. They've been available under short notice, always have excellent communication, and the quality of their work is unmatched. Thank you for all you do! read more

I'd love to leave a note of appreciation for the experience I recently received during HOA sewer back up emergency situation. If you need water or mold mitigation, I can say with absolute confidence to hire Restoration Masters (Would rate them 10 stars, if I could!) Restoration Masters team was quick to respond, very creative and efficient in finding the ways to solve the issues that needed immediate attention and expert approach. Gary, in person, with help of Victoria and their dedicated crew facilitated the whole process of mitigation and repairs with ease, high level of expertise, professionalism and utmost care. Thank you, Restoration Masters team! read more

Just the best. Fast, reliable, great communication. We're so happy with all the work that was done, and Gary never let any detail fall through the cracks. We've heard so many horror stories and were braced for the worst when water damage forced us into a near full remodel- but all we ever got from Restoration Masters was the best. The workers are courteous, hardworking, and dedicated craftsmen all, and they gave us everything we wanted. And while we know he's really busy, Gary made us feel like we were his only clients. He is a very dedicated contractor who cares about the quality his work and the satisfaction of his clients, and if there was ever any small issue- with materials or miscommunication or whatnot- expected things- he went above and beyond to nip it in the bud, so that we never stressed. Hire with confidence! read more

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Found this company through Yelp reviews and it's only fair to leave a review after my experience. Staff was responsive and communicated well at first and completed mold abatement work at my property. They assured us they'll help fix a leak issue that has led to the mold problem. After spending thousands of dollars replacing pipelines and valves, plumbing problem is not fixed. Ended up going with a different company to get the issue fixed. I have not received any invoices for the work done...have requested them through phone 3-4 weeks ago. Even the handyman I hire to complete work at my house provides me with invoices within a couple of days. Very disappointed with the follow up from this place and won't be contacting again for future projects. read more

Gary and Victoria from Restoration Masters were a joy to work with. I had a dishwasher leak that basically destroyed my kitchen. This was the first time this has happened and while my family and I were freaking out, I reached out to Restoration Masters. The result was that Gary's team took care of us and allowed us to get back to our day to day. Gary and Victoria took as much of the hysteria and pressure from us and made something that was foreign and scary into something that was manageable. - Extremely responsive: Whether it is after hours or an emergency, Gary and Victoria can be counted on to respond and provide top tier service. They are experts in their field and can help you diagnose and resolve your issue. - Professional and understanding: Gary's team has clearly been at this for a long time, they focused on providing the best service and not just what is easy or what was written on paper. We started with an assessment of how much the water damage is, then ripped out the damaged flooring, and then got 3 giant fans to get rid of the moisture. Hopefully you being the reader never have to deal with water damage, but in case that you do, give Restoration Masters a call and have them save the day. read more

I had a wonderful experience with this company. Gary, the business owner, was very professional and honest. He was always quick to respond and communicated the entire project very clearly. I had already reached out to a few other mold remediation companies and realized they were trying to upcharge me and take advantage. Gary kept it real the entire time of what it is I really need. I was scheduled right away and the work was done in one day. They did a wonderful job. Great customer service! read more

We had a pipe break under our house, which resulted in all of the hardwood floors throughout the house being ruined as well as one bathroom and several walls being damaged. Gary and his crew came in and took care of EVERTYTHING, from moving us to a rental home to remediating mold, to replacing and repairing all that needed to be done to return our home to how it was. Throughout the months long process of dealing with insurance payment delays, Gary was patient, professional and service oriented. In addition to being a source of calm during a challenging time, Gary managed everything. Harry and the rest of the crew are as excellent as he is. They made a difficult situation much easier! I recommend him to everyone I know who needs a contractor, whether it's for repairing specific damage or general construction. read more

Gary and his team have been nothing but amazing. After finding him on Yelp last year he has been able to assist us with a variety of issues including fire damage restoration, accident clean up including window boarding, and most recently with household sanitation during COVID-19. He has changed his schedule for us on the fly several times when we were unable to accommodate him and never once complained. His workers are courteous, on time, and trustworthy. I wouldn't trust anyone else with my restoration needs and I highly recommend Restoration Masters. read more

Restoration Masters - Damage Restoration Near Me - Van Nuys, California

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