Weird, I've had the exact opposite experience from another reviewer here. I shop at Loft all the…read moretime, in the outlets, stores and online. I find this store to be small and their selection of petites to be even smaller (which is strange as well because I find most women who live in the area of Irish/English descent are vertically challenged like myself). However, it is the ridiculously snooty staff here that drive me from mere ambivalence to outright scorn for this location. In addition to being bad for business, their pretension is ridiculous given that Loft is not Saks Fifth Avenue as they seem to think. They should be friendly to everyone who walks through their doors out of simple respect. I would spend money here as I am in the area fairly often and parking is easy, but their 'tude prevents me from "deigning" to do so.

I am a huge fan of this particular Loft in the Derby Street Shoppes. The store is rather large…read morewhen compared to the one in Braintree, and I always find that they have more of a selection (especially petites) at this location as well. The staff is very friendly and the store is always well put together. If the sales and clearance racks were a little bigger, I'd give this 5 stars. But alas... Their prices are on par, if not a little cheaper, than Gap and Banana Republic, but if you sign up for emails from the Loft, you'll know when items are on sale as they frequently go to 40% off once per month or so.

First time visiting this outlet while traveling, and the experience was extremely disappointing…read more During checkout, a supervisor looked up my account and questioned two purchases I made at Ralph Lauren stores in another state last month, even though both transactions were under $200. I was then kept waiting for over 30 minutes while staff claimed they were contacting other people. In the end, they refused to let me make any purchase and would only say it was "store policy" without providing any clear explanation. What made the situation even more uncomfortable was that other customers checking out around me were not being subjected to the same account review or questioning. Very unprofessional and disrespectful treatment toward a legitimate customer. Customers deserve transparency, professionalism, and basic respect. I will not return to this location.

You got to see Oscar he makes this polo one of the best places to visit. Such a kind soul and so…read morerespectable while helping. Now let's get down to it Polo is one of my favorite stores to shop at for my husband and of course they always have a variety of things and if you catch them at the right time you can catch sales and if you become a member you can get discounts email to you. The work can go wrong if you come here?

I ordered a gift for a girl, everything came quickly and what you need is the most important thing,…read morethank you, I liked everything, I will contact you again

Returned a dress the other day, never worn, had all of the tags, original receipt and the card used…read moreto purchase it. I never received a refund. 36$ down the drain

DO NOT SHOP HERE. I tried returning a shirt and had the receipt and tag. I was told they would not…read moretake it back because tag was removed. Told me it's on the receipt. It is.....in small print. When I was leaving one of the two people behind the counter said under her breath to the other "live and learn" .... These people should not be dealing with the public. They are RUDE.

Looked up receipt from husbands purchase - it was 5 days over return policy they handed items back…read moreto me and said too late - and turned to next customer

The clothing is nice, but the return process is a nightmare. A deliberately complicated process to…read morestart a return only to be met with a program that says it doesn't recognize the order. When you reach out to customer service via email there is no response. To date I have still not been able to return an Item. Such poor customer service.

POOR customer service-- NO reply to questions about products submitted through the website, and…read moredelivery takes quite a while. The clothes themselves are fine-- but far better to buy from a store carrying Habitat than the Habitat website

I love this store. I always feel welcomed. The staff are extremely helpful but do not hover. Store…read moreis always clean, neat and attractive. The staff have great taste and will make awesome suggestions within your budget. 10 Stars!

This is a company review. I purchased pants 2P on line. Unfortunately they did not fit. I…read moremeasured the waist was just over 1/4" smaller than previous 2P pants. Seems Chico is cheapening the clothing. My bad I went to return in Kingston but that store is now closed. It is a drive to Hingham and I missed the cut off date to return. So now the new pants with tags are at Savers! Chico is saving money by cheapening their clothing. I caution DO NOT buy on line as they are not consistant. And with store closings more difficult to return or you have to pay for return. Maybe if you live near a store OK to shop. But looking in the store today, the quality has declined and the prices have gone up. Buyer Beware!!!!!

This review is specifically for Joan, who was beyond fabulous and made my sister and I feel so…read morewelcome and comfortable! I bought a hat and Joan was so great and encouraging that my sister came back and bought the same hat as well. Joan is lovely and was the main reason we spent money in this store today!

I judge stores mainly by their sale section, (+) or (-) any unique service experiences. This J…read moreCrew is profoundly average. The sales section is large, a whole back room, but no matter what day I come, it appears picked over and anemic. The sizes tend to be heavy on the XL and the XS, with not much variety in the middle. The staff are distant, but generally non-offensive. My boyfriend, however, experienced a unreasonably poor service moment last Saturday. A sales woman told him that J Crew was having a "private sale" event that would guarantee him 75% off summer suits, if he opened a J Crew credit card. Boyfriend, not needing a suit but enticed by such a fantastic deal, tried on, and subsequently fell in love with a linen, navy suit. He confirmed with the sales lady again that it would be 75% off. When said boyfriend attempted to purchase the suit - he was rudely rebuffed by the cashier/manager. Boyfriend explained that he confirmed the deal with the the sales woman, but cashier behaved as though my boyfriend was trying to pull a fast one. He did not call over the cashier, and he scolded my boyfriend for believing such a sale would ever exist. Needless to say, no suit was purchased. Pro tip: generally credit card offer deals gain you about 30% off purchase, so if offered more, ask to speak to a manager before you become emotionally connected to the garment in question. Fluky Saturday aside, this store generally is pretty good. J Crew seems to be having a ton more sales recently, ever since their stock listing price plummeted, and their clothes have gotten a lot more adventurous and bohemian in recent months. This store is generally more peaceful and quiet then some of their more urban situated stores.

Check your packaging!!!…read more Bought a 3 pack of shirts only to realize when I got home there were only two. Not worth the hassle of driving an hour to return or exchange.

No greeting or Acknowledgment upon walking in. Associate didn't even ask if I needed any help. Even…read moreafter circling back to the same area where said sales associate was, she still did not acknowledge me.