I don't know where to start!!!! Such a horrible experience with the manager I believe her name is…read more"Jill" very unprofessional to say the least . She had told me that one of her team members were new and didn't relay the proper info to me about my purchase! However I totally understand it's a learning process but, to make a customer feel unwanted and not own the mistake as a manager is shameful!! You get treated like gold at purchase time and crap when they are done with you! Waiting on corporate to contact me back and hopefully make things right!

Underwhelming shopping experience in total. Two reasons: Very little attention to customer…read morerequests; rep acted like she was being bothered; very low on available merchandise; very few items in stock beyond what was on display.

This is a rare outlet location for Pottery Barn ... there aren't many of these on the east coast…read more Many might remember that this space in the Wrentham Premium Outlets was previously occupied by Restoration Hardware, which has since moved to Patriot Place. It looks the same now that it is Pottery Barn ... kind of an industrial warehouse sort of feel. The prices here honestly aren't much different from an actual Pottery Barn, except for some of the sale items from the end of the season. Most times, the furniture is discounted ... but not greatly as if the official Pottery Barn website has 20 or 30% off, they don't honor it. Generally, we find that you'll save $50 - $100 off the retail price of furniture through their website or stores. However, you should note that most of the furniture in the outlet store is scratch and dent stuff with some damage being more noticeable than others. The great thing is, Pottery Barn is notorious for backordering items ... so, often the couch, table, chairs you order from the website or regular Pottery Barn store are shipped from the factory and not available to purchase from the floor (unless its a Floor Model at the end of the season). At the outlet, they only sell the stock on the floor, so if you see something you want, you won't have to wait 6 months until it is delivered (even though they say 3 - 6 weeks) because you are buying the piece off the floor. They arrange shipping with a local company, whose prices are very reasonable. We bought a large dresser and it cost us $160 to have it picked up at the store, wrapped and transported and set up in our summer house, 30 miles from Wrentham. That is a huge convenience and bargain and the moving company does a fantastic job. The employees here are hit or miss. Unfortunately, many of them act as though they were working at a Rolls Royce dealership and are on the pretentious side. There are a few who have been really helpful over the last year though and went out of their way to make sure we were happy customers. Overall, if you don't mind a little scratch and dent ... and a hodgepodge of availability ... this store is pretty cool to browse around in. Don't expect to find things at very deep discounts as the pricing usually works out to fairly similar to what you see on their website. However, you are able to see the items in person and have it in your home within a few days at the Outlet. The selection I'd say is so-so usually ... they have 4 - 5 beds, 6 - 8 couches. 20 - 30 chairs, many dining chairs and rugs and shelves and shelves of knick knack crap, bedding and tablewear. We have bought a bed, dining table, dresser, mirror, rug and lamps here. Sadly, Pottery Barn quality is not fantastic and we notice the paint or stains wear off very fast, despite the high prices ... but we like the style.

Ah- such a relief to have an associate go above and beyond for you. Lunide was my sales consultant,…read moreshe was helping my mom and I who found quite a bit of shoes we liked and wanted to try on. It was super busy in the location, and Lunide was very patient with us, looking up sizes with no issues and trying to help us the best she could. She was kind, attentive and this is the customer service that I expect to receive at stores but a lot of stores don't value this anymore at all. So my mom and I tried on several sneakers and slides, they were all super cute and were all on sale, for such amazing prices. I was so excited when I saw the prices! My mom is a Gucci fan, but me I never usually buy from here because I don't really buy high end but the sale items, were right up my alley and I was so happy. Lunide worked with us for maybe 30 minutes I want to say because like I said the store was PACKED and she was busy. But she was patient and handled business like a BOSS. She was so great my mom ended up buying a pair of sneakers and 2 slides and I ended up buying 2 pairs of slides! I just want to acknowledge how amazing she was. That day I went into MK first and they treated me different but when I walked into Gucci I was treated with RESPECT and I appreciate that and they got money out of me and my mom, win-win all around. Me and my mom spoke about the deals and Lunide for the rest of the day and how excited we were about our experience. You go girl! You the bomb!

I sent an email to the store stating that I wanted a sales associate to reach out to me…read more Within 24 hours Amanda sent me a text. She was responsive, sent pictures, and was patient with me when I failed to be as responsive as she was. I let her know I was looking for a bubblegum pink small Marmont and to let me know if and when her store ever got it. Within a week and a half, I got a phone call from an area code I didn't realize. I thought it was another car warranty call and was prepared to decline, but something told me to answer. I answered and it was Amanda! She let me know the mini version of the purse I wanted was in stock. I was shocked that she called me! Outlet SAs are incredibly busy, so I am so thankful that she remembered AND reached out! Amanda is awesome, and she made my first purchase at Wrentham incredibly easy and memorable!

I'm a fan of Naturalizer shoes; comfortable, cute shoes for work and play. This outlet offered…read moreexactly what I wanted, reasonably prices shoes with a large selection at hand. The store was a bit empty and the employees took advantage of this and provided the three customers inside the store with excellent service. We were greeted by the employees as we walked in. Then we were immediately asked if they could help us find anything. They also shared with us their latest promotions as well as new clearance deals. All in all, great store; friendly employees, great selection of shoes!

Heather, Renee, Donna and Tracy.. are the reason I have a closet full of Naturalizer shoes.. I love…read morethese shoe but go back again and again because of staff. they are awesome, fabulous with suggestion and recommendation ..

First time visiting this outlet while traveling, and the experience was extremely disappointing…read more During checkout, a supervisor looked up my account and questioned two purchases I made at Ralph Lauren stores in another state last month, even though both transactions were under $200. I was then kept waiting for over 30 minutes while staff claimed they were contacting other people. In the end, they refused to let me make any purchase and would only say it was "store policy" without providing any clear explanation. What made the situation even more uncomfortable was that other customers checking out around me were not being subjected to the same account review or questioning. Very unprofessional and disrespectful treatment toward a legitimate customer. Customers deserve transparency, professionalism, and basic respect. I will not return to this location.

You got to see Oscar he makes this polo one of the best places to visit. Such a kind soul and so…read morerespectable while helping. Now let's get down to it Polo is one of my favorite stores to shop at for my husband and of course they always have a variety of things and if you catch them at the right time you can catch sales and if you become a member you can get discounts email to you. The work can go wrong if you come here?

This place is great. The pricing, selection and service is great. Joe the manager and Sean are…read moreincredibly knowledgeable and helpful. This is best place in outlets by far.

Silly me, assuming that because I was in an outlet village, that a New Balance establishment here…read morewould also be an outlet - you know, like back when outlet meant prices better than what you might get at a department store. Nope, this is a "Factory Store." Your discount options are limited to (a) a display of shoes/sneakers at about 1/3 off in the back corner on the right, (b) any discount you might get from the outlet village discount booklet, and (c) a discount if you buy a SECOND pair. So if you only wanted one pair, like I did, I guess you bring a friend who also wants a pair? To be fair, I did not get the discount booklet, so I don't know how much of a discount I would have gotten - or how much I would have had to buy to get it, but quite frankly, even a 20% discount probably wouldn't have been enough incentive here. I hope you're looking for running/outdoor/tennis shoes. I came here for walking shoes/sneakers. These were relegated to about 1/4 of one side of a display. They didn't have anything wide in my size. Even more challenging, I actually wanted a pair of WHITE sneakers... they had one on display, but nothing in or near my size in any of the nearby boxes contained white sneakers. They probably also don't want to hear that I got a similar style of sneakers by a not-so-big-name brand for 1/3 the cost recently, at a K-mart!

I had to leave a Review about the unexpected EXCEPTIONAL service I received from Le Creuset in…read moreWrenthem. Lisa Worked with me, was kind and patient she even spent time making sure I was getting the best possible pots for my needs. She even helped me arrange shipping that would best accommodate me being home when they arrived. My pots arrived yesterday and as you can see (on my Makeshift rack for now), they are stunning! It was like Christmas! I make a lot of soups and stews and am really glad I got the 7 quart. I thought it would be too big and heavy and it's not at all. I cannot wait to add more pieces to my collection and will certainly be shopping here. I hope to one day visit in person. I never expected such personal helpful service from an outlet! Thank you so much Lisa FOR ALL YOUR HELP. Greatly appreciated! I highly recommend you stop by this Le Creuset in Wrenthem Ma. And take a look at their vast selection.

I love shopping at this location the Service and selections are top notch!…read moreI love to browse and try to pick up an item or two! The sales are modest but the quality is no match for other Cookware or Utensils!

Was good customer for long time. They had sign All handbags 20% off full price and sale…read more Salesperson said it was included in the sale when I was looking at bag. I went to pay for mine and they said that it was a wallet. No sign calling it a wallet. It didn't have credit card slots. It is a crossbody. I asked if bc of poor signage they would honor 20%. They said No. As a good Ferragamo customer for over many years, it'll cost them thousands of dollars. They were not apologetic and did not care at all. I skipped the handbag and shoes I was going to buy as well out of principle

Awful. On Monday I ordered a very expensive summer dress, I needed it in a larger size than they…read morehad in stock but the Asian assistant assured me that the larger size would fit and if I paid for it then I would have it in two days, which would have been perfect because as I told him I need it for an event on Sunday (tomorrow). SIX DAYS LATER I AM STILL WAITING. I cannot wear it to the event bought it for. No one answers their phone. I have left two messages. No response. I have left two messages with the owners of the Wrentham complex, no response. I now mistrust that it will fit me, if it arrives at all. This will become a police matter if they do not contact me soon and give me the dress or a refund. At this stage I'd prefer a refund, who needs this appalling conduct? ... I wish I'd read the other reviews first - the real ones - but it was my first visit to Wrentham.