I do love this REI! It's in the heart of Fenway and is a great place to find any of the outdoor…read moregear, gifts, and fun finds! I love getting to explore the store and always find something new. Although it's on the smaller side for an REI, it is bigger than it seems. They have decent selection of gear and brands - definitely all the essentials. You can order online as well to pick up at or ship to the store if a specific item is not available. I tend to utilize this if there is something specific (brand/color, etc) that I know I want and then it's super efficient to pick up. The staff is super nice and always happy to guide to the section you are looking for. They are also helpful if you are returning an item or exchanging and I love their commitment to sustainability in the community as well. I always see people down in the bike/repair area so that seems to be a super convenient option to have for a the cyclists in Boston. If you have an active lifestyle, this is the place for you to come on this side of the Charles River.

They were so pushy about joining their membership program. I was asked 5 separate times and said no…read moreeach and every time, only to have to debate with an employee as to why the membership doesn't make sense for me. They told me at checkout that I would save money on my current purchase if I signed up (I asked them to confirm this so it was crystal clear), so I signed up. They then tell me AFTER I've made an account that my discount will be applied to my NEXT purchase. It felt like they wouldn't let me buy anything. They also said my friend was "bumming off of his girlfriend" for checking if she had an account to try to get him to sign up. The products were good and the store was well equipped, but someone at REI corporate needs to change how their employees are trained. Being pushy is not a good look, and quite frankly left such a bad taste in my mouth. Would never go here again.

Went to get my jacket waxed! They did a great job, called me as soon as the jacket was ready the…read morenext morning (about 1 or 2 business hours) and gave me back my jacket in the same condition but much better waxed. Staff was kind and attentive, service was fast.

Walked into this store August 20, 2024 in the early afternoon. Walked around the store three times…read more During this time, the two young female dingbats behind the counter were more interested in talking than helping anyone. A few more people came in and they just stood there taking. Never again will I shop here. I went nextdoor to Patagonia and gave them $600 for the items I needed. Get a clue Fjällräven. In order to sell your overpriced garbage, it might help if you hired people who can interact with potential customers. These two were flat out pathetic.

Well, you can't call them on the phone to ask questions…read more They have nice pictures on their website. That's about it.

Remarkably unhelpful and clueless staff. Unfriendly. Just the opposite of my experience at REI…read morethe day before. Also, maybe they would do more business if they made it more obvious with big signs at the entrance that they have more inventory than what customers see on the ground floor (if that's the case?). Like a store directory of where to find what items in the store, like Sports Basement or even Target. Good luck to them.

Excellent service. Only to of the line equipment, so prices match. I was looking for a ski bag…read morebackpack for a last minute Christmas present. Wanted to buy local. I called ahead and made an appointment, which keeps the number of people manageable, and they had what I wanted in stock. I had three choices of styles and prices, some in different colors. Success!

Rented and bought skis from here. Hanna really knows what she's talking about when it comes to…read moregear. Highly recommend this place!!

Store itself is expensive but they do sell good products. I typically buy online but have…read morepurchased from the Saugus store when I needed something quickly. Website has great sales!

So I am in love with the shorts and pants sold by 5.11. Functional, crafted well with long lasting…read morematerials t a relatively decent price is always a win for me., I'm one of those guys that carries all my stuff with me so having extra pockets is always a bonus. So normally, I shop online, but 5.11 has opened retail locations antionwide. On this recent trip I needed a light jacket since I did not realize the weather was going to be a bit too cool for my Florida blood. I happened to run across this location on my travels and decided to make a quick stop. Store layout is like most with everything sorted by type of product and gender so it made it easy for me to find what I was looking for. Since it isn't fall or winter yet the selection was a little lighter, but that was to be expected. Found what I wanted within 10 minutes, was able to test fit the jacket and was happy with it. The only thing I have to ding the retail store for is that they do not accept or honor online coupons or deals, which is not consumer friendly. If I wasn't prepped for time I would have purchased this online. Either way, I was happy with the experience. As a side note, if you need a potty break, no public restrooms here! But if you are in need of some tactical style gear or just something comfrotable that will last, this is a great place to shop.

Definitely one of the cooler Dick's Sporting Goods... This Boston location has it all local sports…read moregear and all your favorites with more variety than your typical store. Two floors, fitting rooms, batting cage, trackman, golf, family restrooms, and more

If you want something kind of sport-related, DICK's really can't be beat. They lose a star for…read morebeing extremely $$$ and the weird double counter crap where you could go to either one but always end up waiting 2x as long because you don't know there's another counter. Why do they have this set up?! Otherwise, the selection is incredible- every brand plus their own DSG brand, which is good value for the quality. The whole store is huge. A giant concrete warehouse in Back Bay, it's kind of surreal and very cold and quiet. A big plus if you're downtown in the summer and looking for a vast dark space to decompress. The dressing rooms are great- they're all huge with big benches. Overall, this is a highly accessible store. A wheelchair or stroller can easily make it around. There are people around stocking and cleaning the fitting rooms, but otherwise you're blissfully left to browse with the option to ask if you need help. It is weirdly zen. Even with sales it is pretty spendy. They do have a lot of sales- easier to spot online- and their signature brand is lower price. If you walk over to the Nike store on Newbury it's the same price, so it just is what it is. I like the vibes, layout, and selection.

Poor experience with staff here. No care given. I was embarrassed when it was insinuated that I…read moremay be a theif. I asked to exchange smartwool socks in original packaging with original store sku label on there. I wanted a mid height not low ankle but had no receipt. No help there just insulted when it was explained as it may be stolen. Im sorry....no receipt no exchange. For the record to staff there Sku's are an inventory control system and point of sale pricing tool and its insulting to be told otherwise. They know if it sold from that store. Inventory is what I do as part of my business.

Samantha the manager was AWESOME! My kids hate trying things on and my 9yr old needs new snow…read moreboots. I bet him $5 they could find his size within a specific amount of time. She ran around the store with us and joined in on it running to the back getting sizes and laughing at our silliness. Now he ONLY wants clothes & footwear from EMS!!! Ty for making it fun!

It's nice and spacious and in a historic building, so I have to give 5-star credit. I had the…read moreunrealistic expectation of browsing clearance items -- but there were just a handful of items in this flagship store. Great for a browse of new seasonal styles, maybe less-so for discounts/deals.

Lovely location at the end of the strip. Quick service and stickers conveniently located on the…read morecounter so you don't even have to ask.

Bought my Alpha SV Jacket here from the used section, and it looks brand new! Thankful for the…read morehelpful staff and clean environment this store provided

Staff were welcoming and knowledgeable of the products. They ran back a couple times to get us…read moredifferent sizes/styles so that we could pick the right winter coat. I feel like I'm ready for the Boston cold with my new jacket!

Always love to stop at LL Bean wherever I am at. They have great quality clothing and you never…read moreknow when you are going to find something you just need to get.

Taylor was our HERO today. We went to the Boston Children's Museum today and our 3 year old had…read morenot one, but two accident in quick succession. Needless to say for a kid that has never really had an accident, this was going to ruin our day. Can you imagine a children's museum that doesn't have a gift shop. Worse yet, there really weren't any places we could get stuff to get him cleaned up. My wife yelped for Kid's clothing and LL Bean turned up not too far away. We walked over not sure if we would find anything. Taylor welcomed us and asked us how our day was going. I shared our situation while my wife rolled her eyes at me. I mean why skimp on details when you need an outfit fast and the sizing isn't what uou are used. Taylor found us several options of shirts. My son chose the purple t-shirt. She went back and found more pant sizes. He left in a pair of blue waterproof pants to go with his purple shirt. Taylor even told us that oddly thus happens and we aren't the first family looking for kids clothing after visiting the museum. Alas they don't sell underwear but it slvaged our afternoon and was enough to get him down for a nap. I consider that a WIN with a capital W. My wife found some traveling clothing as well because whe wanted to support the store as well. I really wanted to buy stuff as well but I run way too hot and it is September. The summer stuff is gone but there is always their website.