I ordered a pair of Ministry of Supply pants in December and did not receive them until February,…read morewhich already felt like an excessively long wait for a roughly 200‑dollar pair of "business travel" pants. When they arrived, they were wrinkled out of the box and the cut below the knee was oddly baggy and flared. The hems were uneven and the sewing looked amateur, not what I expect at this price point. Although the pants technically "fit," they made me look frumpy below the knee and were not at the level of my usual professional wear. This did not improve with a trip to the dry cleaner and a pressed crease. The marketing that these are business attire you can travel in felt misleading, because the fabric wrinkled easily. The underlying issue was poor construction, not just temporary wrinkling. The most frustrating part was the return policy. By the time the delayed shipment arrived and I had a chance to assess the quality, the purchase was already outside their 30‑day return window, and customer service refused a return. In other words, the shipping delay effectively wiped out my ability to return a clearly unsatisfactory product. Given the combination of slow fulfillment, disappointing quality, and rigid handling of the return window, I would not purchase from Ministry of Supply again and would urge others to be very cautious about the quality and to watch the return timeline closely.

I signed up for phone messaging and I could not remove myself from the text messages, I could not…read moreblock the number, and I emailed their concierge and they said they've removed me from the list but I am still being spammed with their text message. It is unfortunate, it was such a cool company when they first started out. I will not do business with this company.

I do love this REI! It's in the heart of Fenway and is a great place to find any of the outdoor…read moregear, gifts, and fun finds! I love getting to explore the store and always find something new. Although it's on the smaller side for an REI, it is bigger than it seems. They have decent selection of gear and brands - definitely all the essentials. You can order online as well to pick up at or ship to the store if a specific item is not available. I tend to utilize this if there is something specific (brand/color, etc) that I know I want and then it's super efficient to pick up. The staff is super nice and always happy to guide to the section you are looking for. They are also helpful if you are returning an item or exchanging and I love their commitment to sustainability in the community as well. I always see people down in the bike/repair area so that seems to be a super convenient option to have for a the cyclists in Boston. If you have an active lifestyle, this is the place for you to come on this side of the Charles River.

" Huge selection and store in general " They have a huge…read moreselection and the store in itself is big . Especially compared to other stores of this brand ; around Boston ma . REÍ is known and represents value , love it. The vibe is welcoming and service is helpful. I had a great time shopping in this store today .

My family and I have bought shoes from this location multiple times. Each experience has been…read moreextremely positive, with the staff being very knowledgeable and helpful. I have loved all the shoes I have purchased, and it is my go-to spot for sneakers. Shoutout to Oliver for awesome service!

I came in today as a novice looking for running shoe advice. John helped walk me through three…read moredifferent suggestions, where I got to try them on and jog down the block. He checked my stance, current setup, and answered each of my Google level intro questions with a welcoming kindness. I didn't feel out of my league or pressured to purchase a pair I didn't feel educated on. With that, I left with a pair of Brooks I feel confident in!

Have three Mark Miller coats and just love the bomber style and they care enough to change your…read morestyle doing a jacket. If you want a hood they can do it or just a collar no problem. Buy at Ruthies's Run in Lake Placid and always been so satisfied with both.

(I am writing this review again as YELP filed it under "not recommended" via their algorithm.....)…read more I have skied most of my (adult) life, but just bought my first M. Miller ski jacket in Vail last season and loved this (new to me) brand. To my amazement they are Boston based. The jackets are well made (made in the USA) with great detail including beautiful fur trims. I recently visited their Boston showroom in the hope of scoring something new for the season. The selection of garments was fantastic & included cashmere sweaters too. The staff spent a lot of time helping me put together the perfect look and even altered the ski pants for me at no charge! This brand is the real deal

Very nice active/workout clothing. Merchandise is a little pricey but, the clothing seems to be…read morereally good quality. Great selection, styles, and colors are attractive. Store is well staffed and employees are willing to help.

The workers were ok-ish, they didn't smile much/look happy, but helped to answer my questions…read more Selection wise, there isn't much to choose from as it's a pretty small store, but there is enough to get a feel of what they sell. The store is organized nicely though.

Really not good for consigning! They have mixed up the dates by which I was supposed to pick up…read moreclothing, resulting in them getting to keep them and sell and keep all the profit. Fair enough, except that they should get their dates correct or else take responsibility! Also, they have accepted items from me and then inexplicably tossed them, without telling me. They charge $5 per month for their consignor access website, and it is very hard to opt out (I had to opt out every time I consigned and sometimes press them to reverse the charge after it had been applied anyway). Also, I noticed that the payout amount is often less than what was on their label. I don't think they want you to see the labels but I went in the store to take a look and it was higher than what they marked on my printout. Not recommended for consigning.

Consigned there for the first time and it was a great experience. Ended up using the credit to…read morepurchase some items there as they ha e a great selection.

TLDR: with Michael as my point of contact, between April and August 2022, I was unable to get 2…read morecustom shirts ($95 each), and 1 vest ($155) Timeline / series of events: - April: went in, got fitted for 2 custom dress shirts, paid upfront, and was told it would take about 5 weeks. Plan was for 1st shirt to come, confirm my size and fit, and then they'd make 2nd shirt. - May: email from Michael that they had issues w/ their Shanghai team (that's where the clothes are made) - clothing production delayed until mid-June (estimated). - Some other time in May '22: without my knowledge, my wife added a vest to my order as a surprise. - Late June: 1st shirt arrives, and vest came separately (in error - was supposed to come after confirming my fit). Both items were incredibly small/tight - like spandex. And I'm a slim guy. Michael says they'll redo the shirt from scratch, but that I need to bring in the vest so they can alter in Boston. Here's where things fall apart in July and August: - My wife works in walking distance to their Boston location (the only one left), so planned to drop off the vest herself, instead of going through the mail. - Vest return attempt #1: Michael said she could drop off, "any time after 11am". She goes there at 1pm - no one was there. Michael said, "sorry about that, it's just me today and I was out at our tailor's". IMO, if you tell someone to come in any time after 11am, and you end up leaving, you should let them know. It was a careless mistake, but I let it go. - In parallel, the "1st shirt" arrives for the 2nd time: wrong style (french instead of placket) and again, way too tight. I'm slim, but this shirt makes my stomach look chubby. Michael asks over email if it's supposed to be a dress shirt or casual shirt (regarding tucking-in). Great question... that should have been asked in April. Lucky for him, I'm an educated buyer, so I did intend to buy a custom dress shirt (like the one they are attempting to make). - Vest return attempt #2: I'm losing trust in Michael at this point, so I asked specifically what days and times he will be there the next week, and for a phone number to call in advance to make sure someone is in fact there. He assured me that people would be there until 5:45pm. I called several times at 5pm so my wife could get there before 5:45pm - no one answered the number he gave me. - Vest return attempt #3: Michael emailed: "with enough advanced notice... we'll be good!" and "5pm is a safe bet on Monday". So on that Monday, I emailed at 1:42pm asking if my wife could come in at 3:30pm-ish and called several times again - no response/answer. So, she went there at 5pm (the "safe bet") and again, no one was there (another customer was trying to return something, too). - Note: over several days and several phone calls, no one answered the phone # that Michael gave me. - Vest return attempt #4: By this point, I canceled both shirts - I thought they were not worth the time and effort. I planned one more attempt on the vest (only because my wife got it for me as a gift - so wanted to appreciate it). I emailed Michael: "How about Wed 8/10 or Thu 8/11 at 9am?" He replied: "I'll be here every day at 5:00, Wednesday and Thursday both days until at least 6:00!" - I gave up. It was clear he was incapable of scheduling a simple drop off. I call the phone number 3-4 times in a row, Michael finally picks up. He said if I gave him a specific day and time, he could make it work - I explained I just tried that via email - the "Wed 8/10 or Thu 8/11 at 9am" ask - and he responded with unrelated days and times. Michael agreed to refund me for the two shirts, and refund my wife for the vest before he hung up on me. - Since he hung up, I did confirm refund via email - he confirmed quickly. - I will never go to Blank Label again. - Outside of getting the clothes to fit - the style was OK and quality was below average. - My suggestions: buy from Suitsupply (custom), Club Monaco, Bonobos, Ralph Lauren, Brooks Brothers, etc. - certainly not Blank Label. - Prediction: Blank Label will be out of business by the end of 2023.

I ordered a tux from Blank Label in Boston that was supposed to arrive about 1.5 months before my…read morewedding. Around the time that my tux was supposed to arrive, they sent me an email saying that the order would be delayed by over a month -- potentially not arriving in time for my wedding. When I tried to follow up with additional questions, they were unresponsive, and it was impossible to reach them over the phone (despite many calls). I will not be using them again, and wouldn't recommend them to anyone else.

Such a lovely store. The environment here is comfortable, classy, and clean. I had professional…read morehelp from a manager named Lida. She helped me pick out gifts for my husband, which he loved. I will be returning to shop here again. Ask for Lida or Jack when you go!

Great selection, Great fit and staff was very accommodating. 1st time I've shopped here and it…read morewon't be my last.