Very good shoe store! Knowledgeable store associates. Good selection of sneakers and running shoes…read more My Brooks were getting worn out and I stumbled on this store. Got fitted and found a very comfortable pair of shoes I'm currently wearing. Wish they were closer to home!

Super helpful staff! They knew I was in a hurry and asked all the right questions to get me fitted,…read moreknowledgeable and content with my purchases. Pricey, but generous return policy and the service is worth it. I wouldn't know where to start otherwise! Great selection too.

Popped in awaiting our dinner reservation,…read more Store was clean and staff greeted us as we entered. This isn't an outlet location so it's mostly full price items, they have a decent array of clothing, jackets starting to roll out, and a good spread of their sneaker models from dunks, Jordan's, runners and casual walking. Didn't stay here too long but i like the layout of the store and the openness of it to walk around.

Wow, what an outstanding experience! This store had the best team, product & prices I've ever seen!…read moreWe will definitely be back & cannot wait to see the new Celtics gear for next season!!!

Great staff and extremely well run. Not my local store but I treat them like they are, shipping is…read moreexcellent and when I get the chance to visit it's a pleasure.

I am a huge supporter of any business in my hood, but they really need to work more on…read moresales/service. I have had two experiences with them...this is how they rolled. Neill: Hi, I have always owned and ran in (insert shoe) but have heard that the new (insert shoe) is out and is getting great reviews. SEAC: We don't carry that shoe Neill: Oh, well...I'm past my due on new shoes and was looking for a change. SEAC: We won't get that shoe for months. *end of conversation* (this would have been a great time to talk with me about what I like in a running shoe and help me understand that one of your models would be a great change!) Neill: Hi, what do you guys have for running hats/sweatbands? SEAC: We don't carry any. Neill: Nothing? SEAC: What do you need one for...? Neill: To keep the sweat from running down my forehead and burning my eyesight out that would send me running into traffic. SEAC: Yea, we don't carry anything. (Really...maybe I could wrap one of your numerous 'SEAC' T-shirts around my head, there were plenty of them) This would have been a great time to explore options such as; taking down my email and putting me on an update list when new products arrive or even going so far as to order a couple items in for me? I'm not sure what your business model is...but without more focus on service you are not going to win my loyalty. You can have pretty windows and a nice logo, but I can't imagine that pushing me over to city sports can be very good for your bottom line. I like to run and I like to do business in my neighborhood. Even though I love the idea of this business I can not give over two stars until they mature a little in their 'retail senses'.

Went to get my jacket waxed! They did a great job, called me as soon as the jacket was ready the…read morenext morning (about 1 or 2 business hours) and gave me back my jacket in the same condition but much better waxed. Staff was kind and attentive, service was fast.

Walked into this store August 20, 2024 in the early afternoon. Walked around the store three times…read more During this time, the two young female dingbats behind the counter were more interested in talking than helping anyone. A few more people came in and they just stood there taking. Never again will I shop here. I went nextdoor to Patagonia and gave them $600 for the items I needed. Get a clue Fjällräven. In order to sell your overpriced garbage, it might help if you hired people who can interact with potential customers. These two were flat out pathetic.

I do love this REI! It's in the heart of Fenway and is a great place to find any of the outdoor…read moregear, gifts, and fun finds! I love getting to explore the store and always find something new. Although it's on the smaller side for an REI, it is bigger than it seems. They have decent selection of gear and brands - definitely all the essentials. You can order online as well to pick up at or ship to the store if a specific item is not available. I tend to utilize this if there is something specific (brand/color, etc) that I know I want and then it's super efficient to pick up. The staff is super nice and always happy to guide to the section you are looking for. They are also helpful if you are returning an item or exchanging and I love their commitment to sustainability in the community as well. I always see people down in the bike/repair area so that seems to be a super convenient option to have for a the cyclists in Boston. If you have an active lifestyle, this is the place for you to come on this side of the Charles River.

They were so pushy about joining their membership program. I was asked 5 separate times and said no…read moreeach and every time, only to have to debate with an employee as to why the membership doesn't make sense for me. They told me at checkout that I would save money on my current purchase if I signed up (I asked them to confirm this so it was crystal clear), so I signed up. They then tell me AFTER I've made an account that my discount will be applied to my NEXT purchase. It felt like they wouldn't let me buy anything. They also said my friend was "bumming off of his girlfriend" for checking if she had an account to try to get him to sign up. The products were good and the store was well equipped, but someone at REI corporate needs to change how their employees are trained. Being pushy is not a good look, and quite frankly left such a bad taste in my mouth. Would never go here again.

April2023: 5: I would recommend this store location and these workers. I was visiting my parents in…read morethis area at the hospital. I decided to walk around the immediate area but came upon this location. Each of the individuals I encountered on this visit were friendly and capable. I decided to check out the new arrivals and the clearance area since they had a sign posted online about the deals. I also need two or three new shirts since my old ones were pretty stinky and old. I selected a pair of shoes and four shirts while I was in the store.

I hate going to athletic stores. While I love athletic gear, going to a retail store is about as…read moremuch fun as exfoliating with cactus needles. I swear, every store in Boston feels like the staff are doing you a favor, and walk around like lethargic former crack addicts on the last leg of withdrawal. You do get the occasional happy girl behind the counter at Nike on Newbury, but everyone else is pure molasses. Then I walked into Under Armour at the Pru, and everything changed. First, that ginormous torso with the Patriots t-shirt is just plain cool, but it gets better. I honestly felt like I was in Lululemon or Kit & Ace, where staff really engage you. I walked in there originally looking for sweatpants, but staff were so engaging that I walked out with 4 different types, and to this day, love every one of them. I'm hoping this isn't just new store enthusiasm, and really want to enjoy coming back in the future. For now though, this is the only sports retail store I look forward to on future shopping trips, and as always, their products are top notch. Keep it up!

They sold my Travis Scott sneakers and they scammed me my money they stole 2000 of mine I gave them…read moremy sneakers to sell and someone bought them now I have no sneakers and no money I'm so mad who can I call to get my money

Not sure how they keep the lights on ... the prices here are obscene. Worse than Goat or StockX…read more It's more of an art gallery, with shoes and clothing as the art, than an actual store. There is nothing I hate worse than sneaker resellers! These bot-using parasites infect sneaker drops and leave shoe-loving sneakerheads frustrated and stinging with losses on release day. This is listed as a consignment shop ... but everything is brand new. The Yeezys in the window, the Jordan I in the display cases and the clothing scattered throughout. All new, all allocated and hard to find ... all about 400% above retail prices. My question is ... why would I shop here if I could find the same (or lower) price at StockX ... at least be guaranteed that the shoes I buy on GOAT are genuine (fakes are getting much harder to detect) ... and this place, like websites, does not allow you to try on the shoes before you buy them? Overall, this store just doesn't make sense to me. Especially in Burlington Mall. I hate the concept of glorifying resellers ... and in LA, the high end sneaker shops at least wrap their shoes in shrink wrap to protect them. Here, they're out exposed to dust, bottoms touching shelves, etc.

My whole entire family is originally from Dorchester, anytime there's a birthday celebration, I…read morelike to get everyone Dorchester T-shirt from college Hype. every time I go in the staff is super friendly and helpful! Friendly and professional people and it's a small local business!

I did a mail order purchase from this place. I bought a Dorchester themed hoodie and had them ship…read moreit off to a friend of mine in Ohio. The shipping was fast and my recipient loved the hoodie. I would definitely consider ordering from this company again.

Did a quick pop in on our Tuesday adventure and my lady scooped me a nice new color drop pink mens…read moreshorts 5" pace breaker! We moved fast, the shop was busy on a beautiful day. Our sales associate that rang us out was super nice. No sales today, but the shorts to match her fits made me happy. The shop has a lot of space and fitting rooms. Would go back.

Workers here are super helpful. They helped me find the pieces I was looking for. This store has a…read morewide selection as well!