Incredible shop! The store feels like it's been perfectly curated. Every item seems intentional and…read morestylish. The clothing selection is *so* good. Beyond the apparel, the candles were amazing, and the overall atmosphere was warm and inviting. You can tell the owner has a sharp eye for detail and design and they created a shopping experience that feels thoughtful and elevated. Easily one of the best boutique stores I visited in the city.

A deeply unpleasant experience. The owner was rude, dismissive, and made the entire visit…read moreuncomfortable. The shop itself feels stuffy and unwelcoming, with a disappointing selection and nothing that struck me as worth the prices being asked. Customer service matters, especially in a small neighborhood business and based on my experience, I would not return or recommend this shop.

Had a call with the CEO and was told I'd get an Amazon gift card. Awesome call and awesome product,…read morebut the promise in writing fell through.

I ordered a pair of Ministry of Supply pants in December and did not receive them until February,…read morewhich already felt like an excessively long wait for a roughly 200‑dollar pair of "business travel" pants. When they arrived, they were wrinkled out of the box and the cut below the knee was oddly baggy and flared. The hems were uneven and the sewing looked amateur, not what I expect at this price point. Although the pants technically "fit," they made me look frumpy below the knee and were not at the level of my usual professional wear. This did not improve with a trip to the dry cleaner and a pressed crease. The marketing that these are business attire you can travel in felt misleading, because the fabric wrinkled easily. The underlying issue was poor construction, not just temporary wrinkling. The most frustrating part was the return policy. By the time the delayed shipment arrived and I had a chance to assess the quality, the purchase was already outside their 30‑day return window, and customer service refused a return. In other words, the shipping delay effectively wiped out my ability to return a clearly unsatisfactory product. Given the combination of slow fulfillment, disappointing quality, and rigid handling of the return window, I would not purchase from Ministry of Supply again and would urge others to be very cautious about the quality and to watch the return timeline closely.

I was just one week away from my white coat ceremony for dental school and completely swamped, so I…read morekept putting off getting my pants hemmed. I finally called around, and this was the only place open late and nearby--and I'm so glad I did. From the moment I walked in, the experience was amazing. Raymond went above and beyond to make sure everything was perfect. He even had me try on shoes to ensure the length was exactly right, which I really appreciated. I originally asked if they could be ready by Friday (my ceremony was Saturday), but when I called to see if Thursday was possible, he made it happen without hesitation. The pants turned out perfectly hemmed--exactly what I needed for such an important day. The attention to detail, professionalism, and quality of work here are top-notch. I'm incredibly grateful and will definitely be coming back in the future. Highly recommend to anyone looking for expert tailoring and great service!

Absolutely incredible work. I was treated with respect, the alterations were everything I was…read morehoping for, & they happened to finish faster than expected. Flawless, no notes. Thanks, Juan!

you know- I phoned in to discuss what I had in the way of used clothing- for possible Sale- that i…read morewill never fit into again. The gent that answered- was great, very patient- personable, he heard my story- what else you got? what size suits- etc. no rush, no hassle very polite. They had sufficient stock at the time- so maybe some other time when i visit Mass. ave. we can make a trade-in- give some gently used mens clothes a new home- This facility with this kind of staff- is surely worth a visit if you are looking to buy- Cannot imagine you NOT being treated with respect- from a Gent. that knows clothing- and it's worth. my evaluation, for your consideration- from an ole Geezer !!!!

Staff was extremely rude to me. Also, be sure to check your suit thoroughly before buying. Got sold…read morea suit with moth holes they wouldn't take back.

Walking all day in the snow in semi-snow boots was not ideal. I stopped in trend to buy a new pair…read moreof boots that were water and snow proof. The selection was fairly large, and I found the right pair of boots for the weather. The staff was friendly and helpful. It was a bit expensive, but I guess that is to be expected when shopping on Newbury Street.

The staff was particularly unfriendly. I came in looking for a specific shoe right off the bat…read morewhich they had so I wasn't a difficult customer at all, but the person that was "helping" me was very rude. They were repeatedly sighing when I asked ONCE for a different size of the same shoe, and were most definitely trying to get a quick sale out of me. They told me the first size I tried on was an excellent fit despite it clearly not fitting at all. They were overall very pushy and not patient at all which is required for shoe sizing. The pricing seemed pretty typical for the shoes I was looking for, but I'm sure for the experience alone it would be much better off just going somewhere else...

The owner kueen is such a wonderful and nice person, this hair salon provides products and my hair…read morewas looking wonderful after. The whole family is very nice and it was a pleasennt experience to go to this hair salon. I will definitely be coming back love-Jaime​

What great value finds you can get here! Take your time and…read moreyou will find such value with well known brand name items! So much to see and purchase! The store is well organized and fully stocked with items you can buy for yourself or give as great gifts!!! The service is always around to help! Browse and shop and you will be happy you came here!

I'm a bit surprised by the negative reviews, I've had only positive experiences. Having bought…read moreshirts, sweaters, and sport coats from Andover Shop, all are of outstanding quality. Furthermore, I've always received highly knowledgeable, precise service. For example, one shirt I wanted to purchase was full cut and they advised me not to buy the item because the fit wasn't right. Few shops today are so high integrity, most prefer the quick sale. The prices are not that high when you factor in the quality of the items and the expected number of uses: the value proposition shouldn't be compared against fast fashion.

I was in the Andover store in August and found the quality of the shirts…read more not up to other high quality outlets such as David Donahue. I expect better cotton shirts to be thicker material and finely trimmed. Also while there I checked out the woolen material for suits - just not quality. I did buy a winter shirt on sale which was nice in fairness.

Before I get into this, I want to say that in the end, everyone looked fine, and no one really…read morenoticed any issues (since then, we have in photos) That said, I was looking for quality tuxedos for my wedding--for myself and my groomsmen--and I didn't want to go the mail-order box route. After searching around the city, my fiancée and I came across Cuffs & Collars. We had a brief meeting with one of the two brothers who run the shop, and afterward, we decided to go with them. The plan was simple: I'd collect the measurements from my groomsmen, who were scattered around the country, and the shop would handle the sizing, claiming the tuxedos were "custom from Italy." While technically rentals, I was told the tuxes were new, could be tailored to fit each guy, and Italian-made--exactly what they advertise. This is where things started to go downhill. Communication was difficult from the start, and out of everything involved in planning the wedding, the tuxedos turned out to be the most stressful part. I paid for half of them upfront. When I went to pick them up a while later, the jackets were correct--but the pants were completely wrong. They looked like basic suit pants, not the formal tuxedo style we had discussed. I immediately asked for them to be swapped out, as the wedding was getting close and I needed to ship everything to the groomsmen so they could tailor them as needed. Eventually, I received the "new" pants--only to realize they were the same pants with the strip of satin added. Worse, they were absurdly long--clearly designed for someone who is in the NBA. This required significant alterations. A few of the tuxedos were completely mismatched. Instead of using the measurements I provided, the shop had simply matched jacket sizes to corresponding pants sizes--ignoring the fact that everyone's build is different. When we asked for replacements due to these errors, we were charged full price again, despite the fact that the mistakes were theirs. It was during one of these exchanges that I discovered the tuxedos weren't made in Italy at all--they were made in China. I felt misled. I was sold on high-quality, Italian-made tuxedos, and that's not what we received. Ultimately, we made it work. The tailor we used did an ok job with what he had, and my wife said I looked great. But if you're considering using this shop, I'd strongly recommend double-checking exactly what you're getting--especially if you're being promised something "custom" or "Italian."

tough to fit but after multiple fittings the suit was perfect. The next suit was simply picking a…read morefabric and again fit perfectly.Joe s

Great selection of clothing, and I was particularly impressed by the manager Jeanie. She invested…read moretime to ensure I was good with my purchase, and that level of customer service is what we all expect and desire. A shout-out to her.

Great products all at fair prices including ready-made suits and non-iron dress shirts. Greater…read morepeople who are not just knowledgeable but helpful as well. Greatly recommend this establishment indeed!

Enzo Custom is one of the rare shops that will create a bespoke, perfectly fitting shirt (I'm…read morelooking at you, Indochino). Anthony is supremely helpful and knowledgeable about everything from the latest fabrics to cufflinks. Enzo has a great selection of fabrics for suits and shirts--I came in today to pick up a shirt (which fit perfectly) and also grabbed an awesome pair of knot cufflinks. Be sure to check out their beautifulll Emerald Green fabric, which makes for an absolutely stunning suit. The shop is also well appointed but a touch on the minimalist side, which is perfect. I'm so happy to have found this place and to have a new local home for my custom apparel. Because once you go custom, you never go back!

Gentlemen, it's still possible to get proper tailoring in this age of Pee-wee Herman suits. Go to…read moreEnzo Custom at any of their locations. My daughter is getting married and I needed a new suit for the wedding. I searched in vain for the classic tailoring enjoyed by men of previous generations but failed to find anything suitable (pun intended) until my cousin suggested Enzo Custom. What a breath of fresh air. Proper classic men's tailoring is not dead. Christian in Boston did a superb job of measuring me and finding the right classic cut. He made an old guy like me look like a million bucks. My son needed a suit for the wedding so I sent him to the Manhattan location. Beautiful fabrics, beautiful tailoring and fine workmanship. Men of all ages and sizes, this is the place for fine men's clothing and proper tailoring. Well done Enzo Custom!