Mitch, took very good care of my issues. I was picking shirts for his birthday. So I order them…read moreall, but different sizes so I could see which ones correct. Well after I got the shirts and decided that the 2 2xl was too big. So I get I touch with Mitch and he scored through his inventory until he found the perfect shirts. The quality is nice and very comfortable.

Love the employees! They're always so nice and kind when I am there. Came last fall with a request…read morefor something to "relax" on a long flight + long travel day. I was recommended some gummies and they were so perfect! Ever since, I've been a few times to restock. Honestly ... why bother going to a dispensary when you can come here?! Better quality and without that extra high tax. Even brought my mom by, she loved it too :)

I walked by this boutique at a time when they were closed. When I asked the owner when they were…read moreopen and if they had a certain kind of scarf, she let me in to look even though they were closed. They had a great selection of cozy winter scarves, and also a really good holiday gift selection. I thought the owner was super nice (I mean, she let me in, when they were closed!) and personable. I'll definitely stop in again

One of my favorite boutiques in the neighborhood. I love my purchase from the shop and can't wait…read moreto visit the store again! Superb service and quality product.

Honestly a wicked cool experience. The experience start to finish was amazing. You get walked…read morethrough the whole thing and really get to pin point the scent that works best for you. I'm so happy with the outcome. It's honestly a great date night or group experience.

I had the absolute best time at OlFactory - Boston. I went in on my first day and worked with…read moreBetty, who made the entire process so fun, thoughtful, and personalized. She helped me explore scents I never would've reached for on my own, and somehow still created something that felt so me. I ended up loving the experience so much that I literally came back the very next day with my best friend - and Kristy took incredible care of us. She was patient, knowledgeable, and genuinely excited to help us create something unique. The whole experience is a bang for your buck. You get high-quality ingredients, one-on-one attention, and you leave with a custom fragrance that feels so special. If you're in Boston and even thinking about making your own perfume, go here. It's fun, affordable, and such a cute memory to make with someone you love. I cannot recommend Ola Factory enough! Update: went back an extra last time before my flight out of Boston, got Betty again and it was like seeing an old friend. She's the best. Wish this concept would come to LA! It would be a hit. Make sure to make this your go to Boston activity!

I was worried about coming here for a perfume refill because of the reviews, however, I got here…read moreand was warmly greeted and even though they were busy they made sure to acknowledge me. After waiting a little bit, I pulled my perfume bottle out and sadly they didn't have my perfume refill available to refill my bottle but they did give me a sample of another perfume to try out. The few employees I interacted with were all very polite and more welcoming than the ones from the LV stores in Paris. I'll have to go back again another day for my refill but not anytime soon since driving more than an hour hurts my hip and back.

I visited the Copley location on 4/22/2026. EVERYONE, from the security, sales associates and the…read moremanager were AMAZING. The manager spoke to EVERYONE in the store to ensure they were being attended to. The other associates made sure I was being taken care of. But let's talk about MICHAEL!!! He stayed in touch with me prior to my appointment to ensure that my appointment would be flawless. At my appointment he was very personable. I quite enjoyed our time together. We set up schedules for several future appointments, that is how much I enjoyed his service. I cannot say enough great things about Michael. I will be back again, again, and again. It is very easy to order online, but shopping with Michael as my SA is the experience I expect from the LV brand. Thank you again and again Michael!!! I have shopped at this location previously, and past reviews good and not so, in my opinion, are warranted, but on my 4/22/26 visit there seemed to be a complete "overhaul". This staff is AWESOME, don't miss out on the LV EXPERIENCE that is expected from the LV brand. Four hours later and I'm ready to go back...$$$eriously!!!

Stunning Chanel boutique in Boston! The store is beautifully curated--so many gorgeous pieces you…read morecan touch, see, and feel. But the real gem? Gina Gina. She was warm, knowledgeable, and made my visit unforgettable. Her service was impeccable. Ask for her--you'll be in excellent hands!

" The devil is a sales associate at Chanel( they have no soul ) "…read more The sales associate's here have no soul . They are snobby and mean . They also don't like to work so it seems . I will not spend my monies in a location where sales associate's behave in this demeanor. If you look at the reviews most everyone has negative experiences with the sales staff; such a bummer . These sales associate's make barely a bit over the minimum wage . Why are they not humble ? Such bizarre behavior from sales associate's that are poor . I will never understand this behavior. The consumers that can afford the Chanel purses should act like snobs , lol. Anyhow if you want to be treated poorly while spending allot of monies come here ; lol.

5 Stars for Cassie and Taryn at the "denim bar" who helped me find my perfect pair…read more Jean shopping is a grueling quest, so I've held off for years (sticking to my skinny jeans like a true elder millennial...). I stopped by Madewell and the gals at the denim bar there helped me tremendously. Not only did they swap sizes and make sizing suggestions, but they played temporary therapist while I asked "does this look weird?" Over and over again. I ended up leaving with a great pair of 90s-style, curvy jeans and feeling great! The gals reading this will know how rare that is when shopping for pants.

Stopped in here with the lady looking for a specific denim jeans she wanted in her size. We went to…read morelike 4 made well locations to find the size and color. It was a busy Sunday when we went to the store was busy on newbury. Fitting rooms available. The staff was super nice, the associate that helped ring us out also applied for us the proper promos and helped fix our account info. Thanks! She loves the jeans

After our nine-year-old daughter lost her coat at the Museum of Science, Gap Factory had the best…read morewinter coat selection for kids. We ended up with a great coat for $16!

Had to pick up an online order from here and the process was seamless. I love the quality of Gap's…read moresweatsuits. They are warm and durable. Staff were friendly and helpful in assisting me receiving my orders. I was in and out within minutes. No complaints!

Really not thrilled with the service here. I wanted to get a bracelet. Unfortunately, the staff…read moremember I worked with asked me 4 times if I would actually buy the bracelet before even offering to really help me. It came in three different sizes and I wanted to try it on to make sure I could have a sense of what it would feel like on. I asked multiple times to try the bracelet on and was refused. Flat out. Yes other customers in the store were allowed to try on whatever pieces they wanted. The guy that helped me responded I don't seem happy. Yes. Well not many people would be happy to be pressured into buying an expensive piece of jewelry without being allowed to try on the piece. IG: QueenOfAdventureNYC

Came here to have my ring cleaned. They were able to clean my ring in a matter of minutes, so no…read morewaiting necessary. Now my ring looks amazing again!