Went to get my jacket waxed! They did a great job, called me as soon as the jacket was ready the next morning (about 1 or 2 business hours) and gave me back my jacket in the same condition but much better waxed. Staff was kind and attentive, service was fast. read more

Walked into this store August 20, 2024 in the early afternoon. Walked around the store three times. During this time, the two young female dingbats behind the counter were more interested in talking than helping anyone. A few more people came in and they just stood there taking. Never again will I shop here. I went nextdoor to Patagonia and gave them $600 for the items I needed. Get a clue Fjällräven. In order to sell your overpriced garbage, it might help if you hired people who can interact with potential customers. These two were flat out pathetic. read more

Can't find the YELP page for the Seaport branch, but bought a jacket from there recently (G-1000 $350). Love the jacket, it's light and with the recently snow day, it was put to the test. I didn't feel cold at all and it's almost like the snow bounces off the jacket. It has 4 front pockets (2 for hands and 2 top for items). There's also 2 pockets on the inside for items as well. My main concern to share with everyone is the arm length. The small fits well, but too tight for me. Medium is just right, but the arm length is just a bit long (also heard it's a common complaint) even though I tried their other products. Never spent this much on a jacket before, but I will take extreme care of it until my annual re waxing of the jacket. read more

This store is a hidden gem! I had previously purchased a backpack from them online and was so surprised to see they had a storefront as I was strolling down Newbury St! The customer service was great and super helpful! What a great experience with high quality backpacks! read more

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Wonderful, stylish and functional outdoor gear. It's become my go to alternative to Patagonia. What's special about this store in addition to the clothing and gear are the staff. They are knowledgeable, friendly and so customer focused. Stop in and refresh that wardrobe today. Enjoy! read more

This store is wonderful, stocked with everything and the staff is so helpful. If there isn't a size on the floor, ask as there in stock in the back. I had a jacket i got for the holiday from my mother in law and didn't have the receipt but David and Lucy both were so helpful and accommodating in getting my jacket exchanged for a larger size no problem. Amazing customer service. I will surely bd back and recommend this store to friends. read more

We went here today to do a little shopping and I was so impressed with how well they handled the people coming in and out . Loved it . The people are so friendly and as always , Fjall is such a great brand. My kids left with a backpack and we were so happy . Highly suggest you shop here . read more

I did a commission for this specific store back in 2019 where I designed buttons for them to hand out during an event. The buttons were not made due to time restraints (last minute response meant buttons would not be shipped on time) but the designs were done on time as promised. I was to be paid about 50$ for the two designs and then never heard again. I reached out several times through email hoping to get a response but did not. At this time I've given up on getting that payment but for anyone else who may want to do commissioned work for this store you may want to think twice. read more

I've never written any reviews for any business but I had to say that this is an amazing store, came here today to get my kanken laptop backpack and the girls working there was super nice and supportive , great customer service! Can't wait to be back! read more

These guys know their stuff! Leonard and Ken are super knowledgeable and helpful guys. Spent over an hour shopping in here last week and they helped out the whole time. Very patient and approachable, all around friendly guys. And very passionate about Fjällräven! This company makes some of the best gear out there in this guys opinion. Thanks for the help fellas! Keep up the good work!!! read more

Fjällräven Boston - Sports Wear Near Me - Boston, Massachusetts

I went to this location looking for a warm jacket, that would last me for years, the staff was very knowledgeable, the woman that helped me was very helpful, I tried different jackets, different colors, different sizes and she answered all my questions ( I had a lot ), thanks to the way she described the products I left feeling like i had made the right decision. During the very cold days in Boston this winter the jacket has been great, if you're looking for a durable, warm jacket I recommend visiting this store. thank you again. read more

Do not buy. For the prices, the goods are cheaply made. After one winter and a couple weeks, the coat started to tear at a pocket seem. This is the Greenland No. 1. Spend your money on something that will last. read more

Fjällräven Boston - Tear at the seam. - Sports Wear Near Me - Boston, Massachusetts

I do not recommend this place to anyone. Extremely rude sale reps. and horrible costumer service.

I was so happy to find see a Fjallraven store on Newbury Street! I hadn't seen a Kraken backpack since I last visited the store rue des Ecole in Paris...a few years ago. I immediately picked an adorable Kraken Mini for myself in light blue, and Nina, the store manager who was very knowlledgeable and nice, helped me pick a size and color for my husband. I got him an Orange/Brick Maxi because that's what so fun about Fjallraven Krakens, the colors, and I wanted a larger one for him. Turns out my husband wanted to see what other colors and sizes they had so we went back a few weeks later, and Nina was very helpful again. We exchanged it for a Graphite, which is a beautiful color between slate blue and gray. More muted, but very hip. The weird thing is that to do a color exchange, they had to refund the original transaction and then charge me again for the whole thing. OK. A couple of weeks later, and still no refund appeared on my credit card. So I called the store and spoke to Jenny, who went above and beyond to help me clear up the refund issue. Turns out they had issued the refund but it was retroactive with the date of my original purchase! Long story short, after I bothered everyone, the mistake was on my end, but I've been helped by the nicest team on Newbury Street! Good job, Fjallraven, your product rocks and your staff rules! read more

Top notch staff with excellent product knowledge.

Really good store with excellent service. I bought a really awesome jacket with a kind help of a sales person. The price are far from low but the quality is top A! read more

I did not know much about this brand going into the store, until I met one of the manager's. Her name is Makena she was a delight, very professional, extremely knowledgeable about the brand and could not have been nicer. She made my experience so great I can't wait to come back and shop again. Thank you for amazing customer service :) read more

Noticed my favorite word I can't pronounce (fyell-RA-ven, I think) on a paper sign and decided to swing in - wow! Sure enough, there's now an entire Fjällräven store in the Boston area, and it's just in time for winter. For those unfamiliar with the umlauted brand, they're a swedish company that makes very good outdoors-centric clothing. Think parkas, wool caps, flannel shirts etc. Waterproof, warm, and handsome - the perfect combo to survive Boston's unrelenting winter. The new store is a nice space on the lower level, friendly staff and wide floorspace to admire all their jackets, rucksacks and parkas in all the different colors. read more

i love this brand and own some of their products. I was introducing it to my husband took him to the newbury street store yesterday. We were shopping and he was trying on rainjackets for a solid 15 min in the store and we got zero assistance. the staff did not even acknowledge us and we were the only ones in the store for the majority of the time. another customer came in and seemed to get help immediately. i felt stupid trying to explain to him the merits of wax and we left. my husband bought his rainjacket from northface but the experience left me with a bad taste. i LOVE the ethical nature of their products however and i love the winter coat i have which i bought from their other location where i got great service months ago. read more

I have to say that this store is one of my favorites on Newbury St. I have been shopping here for almost a year and I love the staff and the experience is always inviting and friendly. I have a parka and a fleece sweater from here that I absolutely love, that I wear all the time during the winter months here in Boston and Montreal. I would highly recommend this store to anyone. The manager, Makena, is always such a wonderful help to me, she's so informative, patient, and accommodating. Overall, great company, great staff, great gear read more

Terrible Service!!!! I can not believe in a classy place like Newbury, cashiers are this much rude!!!

They don't have all of the colors available online, but I still managed to get the color of the mini Re-Kanken that I liked best. The staff was incredibly helpful and the guy who sold me mine was very nice and patient as I debated the size, style, and color. I'm happy with my purchase and so excited to use my bag. read more

Stopped in to check out the winter sale stuff. Man, great selection, great staff help and great prices. I've wanted a Fjallraven jacket for a short while, so it was nice to finally get one. I was do happy when I bought mine, I drove home, picked up my wife and brought her back to get one for herself. Overall excellent experience. read more

I went to this store with a friend of mine visiting from Miami who was looking for a great winter coat. The customer service we received was phenomenal. A girl named Mackena or McKayla (I can't remember the name exactly) was patient, gave great recommendations, and answered all of our questions. I highly recommend this store for anyone looking for a great winter coat (especially those who are not used to the cold weather like me). Thanks for a great customer experience. read more

Absolutely thrilled to see the newly opened Fjallraven on Newbury Street! I've been to Scandinavia several times and this is a pricy and prominent brand. I've always been tempted to purchase but just couldn't do it as the dollar is pretty weak versus the kroner. So, imagine my happy surprise to see the logo on a sign as I was aimlessly wandering down Newbury Street the other day! Woohoo! I had to go in, and they were having an awesome sale to boot. The woman helping me was so nice. She definitely knows and cares about the brand and even knew some of the other Nordic brands that I mentioned. She was very patient as I looked around and she showed me some great items. I ended up purchasing a medium sized backpack at 40% off and much lower than I would have ever gotten it for overseas. I also picked up a nice t-shirt. I hope they succeed because I look forward to going back and getting more great, quality items! read more

Great service, interior decor, demo to wax clothing, and high quality outdoor apparel.