They couldn't be more. accommodating and pleasant. They will call your doctor if you need a refill. They text you when your script is ready. No long lines or wait times. Pharmacist is lovely. I wouldn't go anywhere else. read more

The experience here is night and day compared with the big box pharmacies. Every time we go in we see the same friendly people, they are incredibly responsive and kind and actually care about our family and our health outcomes. Can't recommend enough! read more

Excellent, personalized help. Support Theatre, not big box pharmacy.

My family and I have been going to Theatre Pharmacy for over 25 years. The pharmacists have always been fast, professional and generous with their knowledge. The staffs kindness cannot be outdone by any other establishment. I wish there were more stars so I could give them a higher rating! read more

MAJORITY OF THESE REVIEWS ARE OLD!! (So is the photo with the late, great pharmacists of Theatre!) This used to be the best pharmacy in the region... Sadly, now under new ownership, this pharmacy is sub par. Their system sent texts confirming that they will have prescriptions filled by a certain date and time- while in actuality not knowing whether or not they would have those meds on hand. I understand supply chain issues, manufacturing issues, etc can make it more difficult to source certain medications.... Which is why sending a message to a patient in need of a particular medication and confirming you have what they need, when in fact you Don't, is not only wrong but potentially dangerous for the patient. Additionally, the new pharmacists are not only ill educated on inter pharmacy relations, laws and regulations surrounding (non opioid) controlled substances, but they're rude, disrespectful and unprofessional. Needless to say after driving from another state to pick up a medication they didn't even have in stock- I will be transferring any and all scripts elsewhere. I also work in an oncology practice at MGH and we will be certain not to recommend this pharmacy to any of our patients. read more

Pharmacies as they used to be, before two-three corporations took over the country. All of the staff and pharmacists are friendly and clearly want to help. I started going to Theatre Pharmacy when a chain told me to find a new pharmacy because they're completely overwhelmed and understaffed. I do remember when every town had a local pharmacy and that was the focus of the business. You knew your pharmacists and they knew you. I don't miss the chaos of the corporate giants. I do like the individual attention, the work with insurers, and the return to the simplicity of getting prescriptions filled. Moreover, your phone call is always taken! Yes, you can actually talk to another human-no automated system to keep you from communicating. I've had nothing but a wonderful experience with Theatre Pharmacy and I highly recommend them. read more

I've been going to Theater Pharmacy for over 10 years - these guys are great. There are other big chain drugstores nearby, but they don't compare. The pharmacists here are caring and knowledgeable. They will go to the trouble to research problems or chase down an insurance company issue and get a solution. One time my son, who was away at college, forgot to bring his prescription meds with him. The guys at theater called a pharmacy near my son's school, had the prescription transferred, and got him the meds he needed that day. Another time I was out of town on vacation and discovered I left my meds behind. A quick call to Theater and they got my meds transferred to a place near my vacation. They did it cheerfully and helpfully with no fuss. This is very different than my experience at the big chains - at Theater you feel like they know you and care about taking care of you. read more

I have been a customer of Theatre Pharmacy for a number of years and they have always provided me with excellent service, professional, personal, and they all go out of their way to help. read more

Even with two large chain pharmacies close by, I only get my meds at Theater Pharmacy. They have, hands down, the most personable customer service of any pharmacy I've ever been to. In addition to the staff who work the counter, the pharmacists are so incredibly helpful when I need advice on medical products or medicines. Also, when I've had issues with my insurance company--and who doesn't--they've been great about working with me and my insurance company to get things settled. I know that most insurance companies are trying to get us all to use the large pharmacies or mail-in meds, but with such service, attention, and prices, I won't go elsewhere. read more

They are so terrible and not good to loyal customers. Sad performance. I used to shop there daily but never ever again.

I really love seeing small independent pharmacies stay in business. The pharmacists here really seem to care about the customers. When you walk in to get a prescription filled and you want to wait for it, they have it done in under 5 minutes. That is impressive! They also seem to have a pretty nice selection of bath/healthcare products in the store. There's parking in the back, even some short-term spaces right by the door, if you're just running in for something. I always try to buy from these guys instead of the big pharmacy chain across the street. I hope they stay around for years to come, because they're a Lexington landmark! read more

I recently made the switch from a chain pharmacy due to changes in my insurance coverage. Theatre Pharmacy made it incredibly easy. Yes, the hours are a little shorter, but the service is better which to me makes up for it. The best thing about switching is that the pharmacist at Theatre always appears happy to answer questions, which isn't what I experienced at chains in the past. read more

This store improves my quality of life. There are many great things about living in Lexington and this place is one of them. Chain pharmacies are a nightmare; this place is a gem. This is the only corner of the modern healthcare industry that doesn't make me want to take a Valium. Honestly, I am so grateful -- there is a never a wait or a hassle. And it's a sweet little store too. If I have forgotten someone's birthday and need a quick little present, they have tiny boxes of nice chocolates and lots of nice soaps -- and quick little $3 finger puppets for small children. Thank you, Theater Pharmacy! read more

Efficient, accommodating, friendly, they are the best. Some interesting items to purchase, good card selection. Will order things for you. read more

Very professional, quick and courteous service. Very kind staff. Calm atmosphere, never a big line. Best pharmacy I've ever been to. Beats all other chain pharmacies by 1000 miles. I love this place! Highly highly recommend. read more

For all the reasons other reviewers have listed, I'm a fan of Theatre Pharmacy. I prefer patronizing local, independent businesses and Theatre earns my business in many ways: prompt, efficient service; good hours; helpful staff (both pharmacists and front-of-store); and interesting merchandise I don't find elsewhere. They carry prescription meds that other pharmacies told me they had to order. And when one medication had a supply problem, the pharmacist called around to others to find it for me. I avoid the big, impersonal chains selling food and all sorts of general merchandise as much as I can. read more

No more CVS or Walgreens! Great service and expert care, a traditional pharmacy, in a Good way! Theatre pharmacy is a blessing!! read more

We are so grateful to have this pharmacy in our hometown. Their entire staff is courteous, attentive and helpful. The pharmacists go out of their way to help you understand medications and to reach out to your doctors if they need approval. Cannot recommend them more highly. read more

Easy, kind and smart. I love the attention to detail. They are able to work with your dr and insurance so you get what you need. They are professional and treat every customer with respect. The back parking lot is a plus. read more

I've been going here since 1955 and it has the same great service and courteous staff. I only use another pharmacy in an emergency or if Theatre Pharmacy happens to be closed. The service is quick and the staff pay special attention to your needs. read more

Hands down the best pharmacy. They are always prompt, professional and friendly. I have never had a single issue with having medications in stock, picking up prescriptions or waiting in lines. Before starting with Theatre, I was using the local Walgreens, which was a total nightmare. I was concerned about the parking situation, but always manage to find a spot nearby. Nice sundries too! read more

Love this place for the ambience and the true concern they have for customers. They really seem to love people! Even referred me to a wholesale source for essential oils when I called. Wow. read more

Recently needed a product to treat a burn. After learning that no local pharmacy could procure it, I tried Theater Pharmacy. Not only were they willing to order it, they had it by that evening!!!! I wish I were local and able to give them all my business. read more

I am not happy with the service at this location. I wanted to try a local person to support my local residents, but they must at least try to earn your business, this place has not. I was treated like a servant and asked to go to the back of the line, because I stepped to read the sign and was jumped over by a child that looked to young to handle the important job of pharmaceuticals. But I digress and will return to CVS. Thank you. read more

the place is honestly outstanding there was an individual that works there he's feisty for some reason but I still give this stuff at five star I don't understand what his situation is but next time they'll be a very special message written to the Better Business Bureau for business read more

Excellent pharmacy. Staff is always helpful and very knowledgeable. They carry things other drug stores do not, they always seem to have everything I need in stock - no waiting. This what a pharmacy is supposed to be! read more

Love this place - great people, good hours, excellent service, and easy parking-we fill our entire family's prescriptions here - including our dogs and cats! Hopefully they stay around and stay awesome for may years to come! read more

After 20 years in Lexington we moved out to Charlestown. Just can't bring myself to use any other pharmacy than Theatre Pharmacy -- so I have a bit of a commute monthly. They are the most service oriented pharmacy I've ever dealt with. Tried the CVS route for awhile -- just couldn't deal with it. There are a lot of things that can go wrong with prescriptions....no more refills, new insurance provider, delay in script showing up. The pharmacists at Theatre know how to get you what you need when you need it! read more

I've gone to CVS the last 8 years. The best thing I did was to switch to Theatre pharmacy. I actually wish I switched sooner. It's a nice change to have people who take pride in their job and are willing to help however they can. Great pharmacy. read more

The only place I'll use to fill prescriptions ever again! Accurate, knowledgable, and efficient.

I can't say enough good things about Theatre Pharmacy. An old fashioned pharmacy in today's fast-paced world. The pharmacists are always available to speak with and work on your prescription. They answer questions with care and discretion. They call the insurance company for you. The front desk staff are equally helpful, caring and cheerful, always. read more

So glad I switched to Theatre Pharmacy. I was using CVS and was so sick of the grumpy pharmacist and service people. You can ask the Pharmacist questions and he is happy to help and the people at the register are terrific. They also have terrific products in the store. I bought a clay heating pad because the pharmacist told me that it stays hot longer then the regular microwave heating pads, he was right! CVS doesn't have clay heating pads and their heating pads are 2X more expensive! read more

This place is really great. In a world of lame chain drugstores, Theatre Pharmacy is a breath of fresh air. Not only do they disregard the American spelling of "theater" in their name, but they have an equally unique atmosphere as well. Indeed, they have a pleasantly quaint shop which has become a timeless landmark in Lexington Center. Appearances aside, the staff and customer service at this place leave nothing to be desired. They have all the latest technology to make picking up and refilling prescriptions a breeze, coupled with an attentive and totally cool staff. Sure, the hours may not be favorable to those with busy schedules, but sometimes you have to make sacrifices to support the good guys. And truly, you do want to support this business, because every dollar you spend is like a vote, and do you really want to vote for a corporation? Neither do I. read more

Great little pharmacy, much more pleasant than the ever present CVS and definitely more attentive service. I like the nostalgic feeling there as well, very 1982 feeling. Another great, locally owned small business that makes an effort to know their customer. read more

A great local business. Very personalized service. Much less hassle than going to the chain pharmacies. Easy access with the parking lot in the back, very quick to fill prescriptions while you wait. All the things you may need on your trip to the pharmacy, and many great surprises. After trying to make it work with CVS I have switched to Theatre Pharmacy. Only down side is the hours are not as late as the chains so plan ahead. read more

One of the great things about moving to Lexington. What a pleasure. Knowledgeable AND friendly. Just a pleasure to walk in.

Theatre Pharmacy is what a local pharmacy should be. The staff are friendly and thoughtful. A week ago, my wife was there and mentioned we were going on a trip. Today, when I went in to pick up a prescription, and the pharmacist had filled another of my prescriptions knowing it would run out before we got back. read more

I have been going to Theater Pharmacy exclusively for probably close to 20 years. The staff are friendly, knowledgeable, prompt and always willing to go above and beyond for their customers. It is refreshing to be able to shop at a local store that I can trust. I wish more businesses were like them! read more

I switched my prescriptions from the Arlington CVS (which was driving me crazy with long waits, perpetual out of stocks, unfriendly service, etc etc) to Theatre Pharmacy about 6 months ago and have just been amazed. They are *insanely* fast - I pop in, say I want a refill, and am literally paid for and out in about 3 minutes. It's just incredible - that would have been 40 minutes at CVS. And the service is friendly to boot. SO happy I made the change and would highly recommend this local place. read more

Theatre Pharmacy is an old tradition in Lexington, like the movie theatre next door. Please frequent it. The staff is friendly and very knowledgeable. Go elsewhere for candy, but come here for your prescriptions and tooth paste!n read more