We had friends who purchased a Jacuzzi from Recreation Wholesale in January 2025 and referred us to…read morethe company. Being as they had already done a lot of research into the K.C.-area retailers, we decided to visit Rec Wholesale ourselves in fall 2025. We weren't quite ready to make a purchase during our initial visit, but we were impressed by the value offered by the Harmonic line of hot tubs that Rec Wholesale carries. (Jacuzzi has a great reputation, but we had different needs than our friends.) We went back in January 2026 and looked at the options we'd reviewed previously. We also visited another retailer in K.C., and we ultimately did a LOT of our own online research. We decided to buy a Harmonic Model 277 6-person hot tub. We made the choice based on the fact that the Harmonic is made in the U.S. and, thus, had no tariff issues. It also had very positive reviews from people in the hot tub industry despite it being a newer brand. (We relied heavily on information via several Hot Tub Owner Groups on Facebook and Reddit. The people on those platforms are VERY opinionated about their preferences but offer a lot of useful advice.) Tariffs issues aside, we felt the Harmonic brand offered the best value compared to the other hot tubs we had narrowed our choices down to in terms of pump + jet power. Plus, Recreation Wholesale included numerous extras that the other retailer with whom we were comparing units did not offer, specifically a cover, cover lift, and steps. The Harmonic unit also had exterior lighting, which was not a need-to-have but definitely a nice-to-have in terms of offering a safety benefit for night-time use. And, as mentioned, the Harmonic unit not only had more jets than the other similarly priced hot tub we were considering, but the jets were more optimally located and impressively powerful. The final reason behind our decision was the impressively long warranties (by several years), along with delivery within a few weeks. Speaking of which, the hot tub was delivered yesterday by an efficient two-man crew (led by Logan) who impressed us with their knowledge of every aspect of the installation and their willingness to do everything in their power to meet our expectations. We got detailed instructions on chemicals and advice on how often to replace the filters, and more. Last night was our inaugural dip, and we feel extremely good about our purchase! BTW: Over the past year, since our friends purchased their Jacuzzi from Rec Wholesale, they have experienced no issues and use their hot tub almost daily. I know they would give the company a thumbs-up as well.

We need a new hot tub cover as the other that was 5 years old started retaining water and the cover…read morelift broke due to how heavy it was. We ordered and paid for a new cover and lift on September 2nd and have yet to receive the new product or installation. We were advised it could take 3-4 weeks. After 4 weeks passed we were then advised our purchase didn't make it onto the truck but hopefully we will have in the next couple weeks and should make onto the next truck. We've followed up multiple times and keep getting the same message waiting for truck to fill up and your product should be on it but no guarantee. What kind of timeline, customer service, or expectation is this? My husband was last told that we can't even receive a refund because it's a special order. Very frustrated and not happy with this experience at all!

ICON Pools is run by a husband and wife that really do care about their customers. They built my…read morepool in 2024/2025 and have serviced it ever since. I do not usually write reviews, but I was going to call them today and looked over the past reviews and do not agree with a 3.9 rating. IF you take the time to ask Casey OR Kelly why something was done or not done, they will give you honest answer. They want to do a great job for the customer and WILL as long as you communicate with them. I give them 5 stars and think you are making a great choice if you decide to go with them.

Great service and was open on the 4th where other pool companies were closed Thank you Icon!!!read more

I have a saltwater pool and they didn't seem to know how to handle it. Plus, I consistently had to…read morecomplain about over chlorinating and cleaning the pool. I eventually just took it over myself.

Do not use Zimswim for anything!!! I repeat do not use…read moreZimswim for any pool repair, Liner, or service !!!! was supposed to get a liner replaced scheduled from March and finally finished in June. My pool has never leaked until he replaced liner and will not answer your text or phone calls. I will not judge Ron himself as only one man can judge and the way he does people he will answer to him, not me. good luck to him but do not use Zimswim.. excuse after excuse as to why the project was prolonged!!! this is my first ever review of a bus iness or in this case fly by nights I just want people to know what their dealing with because my experience was HORRIBLE!!!!

Would not recommend this company to build or close a pool…read more The craftsmanship for a variety of items on the pool were extremely low, the company abandoned the project in disrepair, and they "closed" the pool before it had ever been finished which resulted in the explosion of our pump.

Repaired my hot tub pump. When no other company would give me a quote or even come to home to…read morediagnose. Very fast and friendly service from the technician to office staff

Pool still looks great! My kids love it and we spend almost every day swimming during the summer.read more

I don't know about pool renovating personally, but this company started a project in March 2021 and…read moreit still has yet to be completed as of July 21, 2021. I, as I am sure the rest of the 100's of residents that reside in the apartment complex, checks on progress weekly. Most of the time the 2-3 workers are texting or talking on their phone, hunkered down in the shade or sitting on the front of the backhoe (a Saturday on OT I am sure). If there happens to be 6-7 men...only 2-3 are actually working with the other's standing around. I would think there would be a Supervisor or Foreman out during the day to make sure things were moving along. I would never recommend this company to my friends and relatives that own a pool.

These guys were there when we needed them. Holy cow. New house for us. Lots of pool problems. Pump…read morewas bad. Liner had a leak. We didn't know the first thing about what to do. They came out. Opened the pool. Taught us to back flush, care for, add chemicals, answered questions, they answer when we call. Can't thank them enough. Made the pool experience enjoyable for us and our children.

From the owner: Pristine Pools is a full-service swimming pool maintenance company with 20+ years of experience…read moreserving the KC local area. You can count on us for all of your pool maintenance needs. We are CPO certified and insured.

Woman answering the phone was condescending and rude. Never scheduled my service or called to…read morefollow up the first time and when I tried again it was quite obvious that they did not want my business. I don't understand why you would offer services if you aren't willing to be helpful and connect customers with the service provider.

These guys rock. They came out and cleaned up my pool and explained how to take care of it…read more Brandon, the technician was super knowledgeable and friendly. We had a small issue with our timer so I called the office and Dan answered the phone. That guy is the bees knees

Pool contract from 2020. I waited to review to get costs of some items. The entire process was…read moreexhausting. To be fair, the pool looks ok, however, see issues we had below. Plus I am very wary of what is underneath the pool and deck since the quality was just not there on the surface. Buyer beware. We were very disappointed in the lack of care or concern with how things looked. plus they left lots of rock in the flower beds that cost us $1000. To remove to be able to plant. Because Precision Pools did not properly read the "Engineered" plot plan that they were given, half way through the building process, the HOA and City stated,  based on design of pool, spa and decking, a retaining wall was needed.  This increased the price and scope of work $10,000. The cost of electrical and gas was never discussed. That added another $5000. how else do you use the equipment? My bad for not detailing Communication was an issue throughout the job 1.  Spa bench is not deep enough. When sitting in it you barely come to your belly button. Average/standard spa depth from the bottom of the footwell to the water line is 36-42", typical depth is 36-37.  Our spa depth from the footwell to the water line is 33.5". The bench depth of our spa is 13.75" and should be minimum of 15" to water line and 18" to top of tile. They even admitted they dug it wrong No way to fix at this point 2.  We contracted for a block wall fence around the pool equipment for $1400.  There was not enough room so we agreed to go with a wood fence which was cheaper. That fence was to be stained and never was stained. We contracted with a company to stain it for a total of $500. That we paid 3.  Deck concrete is awful. There are cracks (Precision Pools, says concrete cracks). Yes it does, but this is beyond ridiculous. FYI. We have no cracks in the walkway or stairs on side of house that our home builder poured. The pool concrete deck has areas where aggregate is exposed.  There are several different directions that the sweep marks go. There are areas where it was just sloshed on. There are several areas where the water puddles when it rains or is hosed off.  When the BBQ area was built they did not use tarps to protect the concrete and there are multiple stains that look like bubble gum stains all around the bar area. When the colored concrete was poured for the fire pit, no care was taken To protect the deck concrete so now we have dark splatters of that colored concrete on the deck concrete around the fire pit. We have spent another $12,000. to put a coating over the concrete to cover the horrible job. 4. The automatic fill line was hooked up but never functional. I paid to have waterline brought there per Precision Pools request and it was just left and never worked. I payed $500 for that waterline. 5.  Colored, stamped concrete around fire pit is losing its color and looks blotchy. 6. The contract stated there is 42 square feet of the 12" stone wall behind the pool for a total of $4,620. (We paid dearly to remove the stone with the extra cost of $4,000) and only replaced with tile which is much cheaper).  There is also a charge that states 12" wall for raised patio with stone veneer (we put tile and paid dearly to remove the stone within that $4,000) and again put tile).  Tile is much cheaper than stone obviously. The raised deck is measured at 62 square feet for a total of $5,270.  This deck section is the width of the pool which is 18 feet and height is same as back of pool, 12". So in my calculation that is 18 square feet not 62 square feet. The charge should have only been 18 sq ft x 85 = $1,530. My bad for not measuring prior to signing 7. When the concrete was poured, they did not put plastic on the walls and windows of the house so the concrete was splattered all over the windows and stucco. The builder was kind enough to get the concrete off the windows but not off all the stucco.   8. Expansion joint sealant around the pool coping is so crooked it looks like a child did it. We had this redone when we put the coating on the concrete.

Would have liked to choose negative stars. Seriously recommend not using this company. Kyle is a…read moregood salesman. Ends there. "Project manager " Chris hasn't "managed" to follow through on items under warranty. Quick to collect your checks but zero support once the last check clears. Months between communication. Zero follow through. Thousands of dollars in repair of landscape, driveway, fence work, pool control rewire, restarting pool equipment and troubleshooting problems with our control board. Pool is less than one year old. Concrete deck is cracked in multiple places, stone finish is peeling, glass tiles falling off and spa finish dissolving. All this while still in the first full year of operation. Grateful we have a finished pool. 100% frustrated by this company's lack of customer service, lack of professionalism, broken promises and insincerity.

There was a lot of inconsistencies and ultimately we put a lot of money into repairs that still…read moredidn't make the hot tub useable. There were points at which we weren't sure the repairman was being honest, or even if he was coming back to finish the job.

I Called to fix a leaking hot tub and was stood up 3 times in a row.!! they are awful!!read more

On 9/23/26 Cashier 823891 was very professional, had a warm smile and a kind greeting. Matter a…read morefact several associates ask me could they help me with a smile. It's refreshing to experience polite and caring associates.

Looked for specific outside chairs. Associate called another store…read moreAnd they held them for me. Thanks