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    The Water Hole

    5.0 (4 reviews)
    Closed 10:00 am - 6:00 pm

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    Recreation Wholesale - The hot tub was tightly wrapped and protected for delivery.

    Recreation Wholesale

    2.9(14 reviews)
    3.6 mi
    $$

    We had friends who purchased a Jacuzzi from Recreation Wholesale in January 2025 and referred us to…read morethe company. Being as they had already done a lot of research into the K.C.-area retailers, we decided to visit Rec Wholesale ourselves in fall 2025. We weren't quite ready to make a purchase during our initial visit, but we were impressed by the value offered by the Harmonic line of hot tubs that Rec Wholesale carries. (Jacuzzi has a great reputation, but we had different needs than our friends.) We went back in January 2026 and looked at the options we'd reviewed previously. We also visited another retailer in K.C., and we ultimately did a LOT of our own online research. We decided to buy a Harmonic Model 277 6-person hot tub. We made the choice based on the fact that the Harmonic is made in the U.S. and, thus, had no tariff issues. It also had very positive reviews from people in the hot tub industry despite it being a newer brand. (We relied heavily on information via several Hot Tub Owner Groups on Facebook and Reddit. The people on those platforms are VERY opinionated about their preferences but offer a lot of useful advice.) Tariffs issues aside, we felt the Harmonic brand offered the best value compared to the other hot tubs we had narrowed our choices down to in terms of pump + jet power. Plus, Recreation Wholesale included numerous extras that the other retailer with whom we were comparing units did not offer, specifically a cover, cover lift, and steps. The Harmonic unit also had exterior lighting, which was not a need-to-have but definitely a nice-to-have in terms of offering a safety benefit for night-time use. And, as mentioned, the Harmonic unit not only had more jets than the other similarly priced hot tub we were considering, but the jets were more optimally located and impressively powerful. The final reason behind our decision was the impressively long warranties (by several years), along with delivery within a few weeks. Speaking of which, the hot tub was delivered yesterday by an efficient two-man crew (led by Logan) who impressed us with their knowledge of every aspect of the installation and their willingness to do everything in their power to meet our expectations. We got detailed instructions on chemicals and advice on how often to replace the filters, and more. Last night was our inaugural dip, and we feel extremely good about our purchase! BTW: Over the past year, since our friends purchased their Jacuzzi from Rec Wholesale, they have experienced no issues and use their hot tub almost daily. I know they would give the company a thumbs-up as well.

    We need a new hot tub cover as the other that was 5 years old started retaining water and the cover…read morelift broke due to how heavy it was. We ordered and paid for a new cover and lift on September 2nd and have yet to receive the new product or installation. We were advised it could take 3-4 weeks. After 4 weeks passed we were then advised our purchase didn't make it onto the truck but hopefully we will have in the next couple weeks and should make onto the next truck. We've followed up multiple times and keep getting the same message waiting for truck to fill up and your product should be on it but no guarantee. What kind of timeline, customer service, or expectation is this? My husband was last told that we can't even receive a refund because it's a special order. Very frustrated and not happy with this experience at all!

    Photos
    Recreation Wholesale - They were super conscientious about cleaning up and taking away all of the packaging.

    They were super conscientious about cleaning up and taking away all of the packaging.

    Recreation Wholesale - Our 2 installers made it look easy to place the unit!

    Our 2 installers made it look easy to place the unit!

    Recreation Wholesale - They were efficient and detail-oriented in their instructions to us.

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    They were efficient and detail-oriented in their instructions to us.

    Precision Pools and Patios

    Precision Pools and Patios

    1.2(5 reviews)
    4.5 mi

    Pool contract from 2020. I waited to review to get costs of some items. The entire process was…read moreexhausting. To be fair, the pool looks ok, however, see issues we had below. Plus I am very wary of what is underneath the pool and deck since the quality was just not there on the surface. Buyer beware. We were very disappointed in the lack of care or concern with how things looked. plus they left lots of rock in the flower beds that cost us $1000. To remove to be able to plant. Because Precision Pools did not properly read the "Engineered" plot plan that they were given, half way through the building process, the HOA and City stated,  based on design of pool, spa and decking, a retaining wall was needed.  This increased the price and scope of work $10,000. The cost of electrical and gas was never discussed. That added another $5000. how else do you use the equipment? My bad for not detailing Communication was an issue throughout the job 1.  Spa bench is not deep enough. When sitting in it you barely come to your belly button. Average/standard spa depth from the bottom of the footwell to the water line is 36-42", typical depth is 36-37.  Our spa depth from the footwell to the water line is 33.5". The bench depth of our spa is 13.75" and should be minimum of 15" to water line and 18" to top of tile. They even admitted they dug it wrong No way to fix at this point 2.  We contracted for a block wall fence around the pool equipment for $1400.  There was not enough room so we agreed to go with a wood fence which was cheaper. That fence was to be stained and never was stained. We contracted with a company to stain it for a total of $500. That we paid 3.  Deck concrete is awful. There are cracks (Precision Pools, says concrete cracks). Yes it does, but this is beyond ridiculous. FYI. We have no cracks in the walkway or stairs on side of house that our home builder poured. The pool concrete deck has areas where aggregate is exposed.  There are several different directions that the sweep marks go. There are areas where it was just sloshed on. There are several areas where the water puddles when it rains or is hosed off.  When the BBQ area was built they did not use tarps to protect the concrete and there are multiple stains that look like bubble gum stains all around the bar area. When the colored concrete was poured for the fire pit, no care was taken To protect the deck concrete so now we have dark splatters of that colored concrete on the deck concrete around the fire pit. We have spent another $12,000. to put a coating over the concrete to cover the horrible job. 4. The automatic fill line was hooked up but never functional. I paid to have waterline brought there per Precision Pools request and it was just left and never worked. I payed $500 for that waterline. 5.  Colored, stamped concrete around fire pit is losing its color and looks blotchy. 6. The contract stated there is 42 square feet of the 12" stone wall behind the pool for a total of $4,620. (We paid dearly to remove the stone with the extra cost of $4,000) and only replaced with tile which is much cheaper).  There is also a charge that states 12" wall for raised patio with stone veneer (we put tile and paid dearly to remove the stone within that $4,000) and again put tile).  Tile is much cheaper than stone obviously. The raised deck is measured at 62 square feet for a total of $5,270.  This deck section is the width of the pool which is 18 feet and height is same as back of pool, 12". So in my calculation that is 18 square feet not 62 square feet. The charge should have only been 18 sq ft x 85 = $1,530. My bad for not measuring prior to signing 7. When the concrete was poured, they did not put plastic on the walls and windows of the house so the concrete was splattered all over the windows and stucco. The builder was kind enough to get the concrete off the windows but not off all the stucco.   8. Expansion joint sealant around the pool coping is so crooked it looks like a child did it. We had this redone when we put the coating on the concrete.

    Would have liked to choose negative stars. Seriously recommend not using this company. Kyle is a…read moregood salesman. Ends there. "Project manager " Chris hasn't "managed" to follow through on items under warranty. Quick to collect your checks but zero support once the last check clears. Months between communication. Zero follow through. Thousands of dollars in repair of landscape, driveway, fence work, pool control rewire, restarting pool equipment and troubleshooting problems with our control board. Pool is less than one year old. Concrete deck is cracked in multiple places, stone finish is peeling, glass tiles falling off and spa finish dissolving. All this while still in the first full year of operation. Grateful we have a finished pool. 100% frustrated by this company's lack of customer service, lack of professionalism, broken promises and insincerity.

    The Water Hole - hottubandpool - Updated May 2026

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