I am a builder in the Kansas City area and I have used a number of pool companies over the years…read more In my opinion, Joe with Complete Pools builds one of the best pools in the area. Most importantly, there has hardly ever been a complaint. In fact, after having put in dozens of pools, complete pools ends up being one of our clients favorite contractors. There are very few trades that I would go out of my way to highly recommend, but Complete Pools would be one of them. My only hesitation in giving out referrals, is that I want them to be available to handle most of my clients. Joe, Zoe and the whole team are top notch. They simply build a better pool -- in my opinion.

We want to give a big shout out to Joe and Zoe with complete pools for their excellent customer…read moreservice. After three years, we had experienced a very serious leak in our beautiful pool as well as issues with our in pool led lighting. After a call to Zoe, she scheduled an entire crew to come out to our home in Cedar Creek to figure out what was going on. Joe led a team of engineers and plumbers and diagnosed the problems and found that there were major issues with some of the underground pipes. He and his crew worked for two weeks straight at mitigating all of the issues and now we are so very grateful and happy for all of their efforts. Our beautiful pool is now up and running and in tip top shape, all of the lights and waterfalls back to normal. Complete Pools have completely stood behind their work and made us very satisfied customers. If you want a beautiful pool at a fair price, look no further than Joe with Complete Pools. Give them a call, you'll be glad you did. Thanks again for your professionalism. Tony and Toni

I cannot say enough good things about this company. We started using Norburg last year. We had zero…read morepool experience and were nervous about caring for our pool in our new home. Mary Beth, who runs the office, was so amazing about explaining exactly how opening our pool would go. She even arranged for the pool man, Mike, to give us a crash course. This summer, after Norburg opened our pool, I took charge of the chemicals. Armed with the knowledge Mike provided me last year, I felt really confident in getting our pool open and ready. I did it! A few weeks went by and I had a tap on our door. It was Mike. He was just in the neighborhood and wanted to make sure everything was going well and that I didn't have any questions. Where else do you get customer service like that? Norburg has a customer for life with us. They're reliable, affordable and genuinely care about their customers. I would recommend them to anyone who needs a great pool company.

First review ever…read more.. Absolutely terrible customer service. I bought a pool vacuum from them a few years back and everything went quite smoothly. It broke at the opening of this season and I called to see if they could check it out. No problem. They diagnosed the problem and said I needed a new motor and I said go for it. They said they would order one and get it repaired. They said they would call me with updates. A week goes by and I don't hear from them; I've never had a motor replaced, so I don't really know the timeline. They tell me that the new motor hasn't come in yet and they're just waiting on it. No problem. Another week goes by, same call by me, same answer. Waiting on motor. I give it another week, this time they say they'll have to call me back. A coupe of days go by but no call. I call back. This time I talk to Jeannie, who sounds like a manager. She apologetically lets me know that there has been some warehouse move from the motor company but that they are now getting my motor expedited. Not great news, but at least it feels like some movement. I just ask that, regardless of what's happening, they keep in contact with me instead of me constantly having to find out the status of my business with them. Over a week goes by, and no call, I get Jeannie back on the phone, and she lets me know that they don''t have a motor, but if I want I can try and find one on my own and bring it to them. This is after a month! I let her know that I'm upset that they haven't let me know what's going on, and she says they haven't called me because there was nothing to say! How about, "You know how we said the motor was getting expedited? That's not happening any more and we can't provide the service we said we could." Instead, she just tells me they can put the vacuum on the counter and I can come and get it, as if I'm the problem in this scenario. If they had told me at the beginning of the process that it might take a month or more to get the motor in and repaired that would be one thing. But no timeline was ever given, just that as soon as they got one in they would get on it, and they would keep me updated. No updates were ever forthcoming. If this is the way they work on a pool motor, I'd hate to see the runaround they would give on larger; even more expensive repairs and jobs. Now, after a month of summer having no vacuum, I'm right back where I started, thanks to Swimfun.

These guys are criminals. Do not use them. I was quoted a price. Then they were not able to move…read moreour hot tub down a hill. I hired a crane to move it down the hill and do 90 percent of the job. I had these criminals come back after they said they would set it for $200. They then said we had to pay them $450. Keep away unless you are looking for a horrible situation.

Came out and measured our pool- he ordered a pool liner, and we paid for it and paid for a part of…read moreinstallation. He never installed the pool liner--kept claiming he was in ICU, and never contacted us again. We still have a pool liner in our garage because the people we ended up hiring would not trust his measurements. I don't know how he has the rating he has. I would give him -5 stars if I could

When we had a problem with our pool recently, Brad was able to quickly diagnose our problem - -- on…read morethe phone! He's been a great resource for us, and I highly recommend Morris Pool Services. Very friendly and responsive.

Woman answering the phone was condescending and rude. Never scheduled my service or called to…read morefollow up the first time and when I tried again it was quite obvious that they did not want my business. I don't understand why you would offer services if you aren't willing to be helpful and connect customers with the service provider.

These guys rock. They came out and cleaned up my pool and explained how to take care of it…read more Brandon, the technician was super knowledgeable and friendly. We had a small issue with our timer so I called the office and Dan answered the phone. That guy is the bees knees

Rocky...start your day with some good news...James opened our pool yesterday, as expected it was…read morebrown and mucky, definitely could not see the bottom (8ft)...the crew worked long and hard...photo is this morning's result... James and Robert obviously did a great job; professional, courteous, careful and skilled. I guess that's why we've been Elite customers from the beginning ... I just thought the Boss should hear from a satisfied customer... Best Regards Mike

I absolutely recommend elite pool to everybody. The staff and there is extremely nice and…read morefriendly. They opened my swimming pool on Wednesday and we were swimming in it Friday.

We've been very happy with Lawson's pool service! Our previous pool guys let our pool get cloudy…read moreand were not responsive in correcting it. Dalton has done a great job correcting it. The pool is looking great now. He knows what he's doing and is much better at communicating clearly with us at a reasonable price. I definitely recommend.

Absolutely amazing - talk to owner Dalton. Same day appointment diagnosed problem quickly and…read morerepair was VERY reasonable

On Time, fixed toliet very happy with Service very quality product. ring her toilet receded and…read moreseal the toilet leaks from the flange and wax.

Quality, responsiveness , great communication . Work on weekends…read moreMichael, the owner is excellent at customer service!