We had received several quotes to install a pool in our back yard. All but Icon said that it either…read morecouldn't be done, OR were arrogant and displeasing to deal with. Icon wasn't the lowest quote, but was far from the highest. We went with Icon because we felt Casey and his wife, Kelly, were good and honest people. Turns out they were more than that. Casey, the owner of the company, was here nearly daily working and getting muddy with his crew. He is truly passionate about his family of workers and his trade. If he says something it is the honest truth. The job was done in a timely manner and the pool is BEAUTIFUL! I cannot give more than 5 stars, but if I could, I would. Wonderful doing business with you Casey and Kelly!

Icon Pools was incredible from start to finish. We needed a new liner and they came to the rescue!…read moreTheir responsiveness, professionalism, and knowledge is awesome. Our new liner is beautiful! We chose the sunburst/carnival and couldn't be happier with how it all turned out. Thank you! Casey, you and your team knocked it out of the park!

Scammers. Charged $1000 for a hot tub pump that never worked. They gave excuses for months on why…read morethey were delayed on fixing the pump & eventually quit responding. DO NOT RECOMMEND. If I would have seen the video below prior to calling them I would have known better - https://fox4kc.com/video/kansas-city-hot-tub-repairman-still-taking-money-disappearing/8449564/ Better Business Bureau complaints - https://www.bbb.org/us/ks/kansas-city/profile/hot-tub-service-and-repair/kc-hot-tub-repair-0714-1000005943/complaints

Needed a motor, she ordered it. She installed it and all was fine. However, I over-paid the…read moreinvoice by $121.00 and have not received my refund/money back. This was not a personal loan. This was a business transaction and I would like to receive what is due me,

I have had no dealings with the store, yet. We are looking into possibly purchasing and above…read moreground pool. So at the moment we are shopping. So without driving 60 miles, we were wanting to look online knowing that Vaughan Pool is the closest dealer. But apparently their website has either been hacked or just no longer available. In a time where everyone turns to the internet, I would think someone would check that. Just thought someone should know.

I'm not a fan of writing poor reviews, but I drove 45 minutes with my mom who has been suffering…read morefrom Rheumatoid Arthritis, to see if we could find a hot tub to help alleviate the pain. I've never felt more unwelcome in an establishment in my life--and I've lived all over the US. A woman met my mom, dad, my husband and myself at the door and asked what we needed. We said we were looking for a smaller tub to go inside the house. She stood there with her arms crossed, and said we could look online, but they didn't have anything in-store. We tried to explain my mom's ailments, and she couldn't be less interested. Basically "no" was the word of the day, and we felt like we were interrupting her afternoon, and were treated we wanted a handout. Maybe $4,000 isn't worth her commission time. We ended up driving down the road to Forty Winks, and they had both new and used spas for sale. The owner spent well over an hour talking to us--listening to our wants and needs, and finding the best fit for our money.

This review update is just for those who are looking to get a reference from this company. Since…read moreit's been a while since my original review I just wanted to update this and let it be known that several months literally a year later I have given this man the benefit of the doubt. They have runoff with my money. I am out thousands of dollars leaving me hanging no work rendered at all whatsoever! Please, please do not do business with them! Christopher Cash, Crystal Cash, Dream Pools or anything tied to him and/or his father as Chris in the end will be the one doing the work. Please don't be fooled by his father's reputation he apparently had a pool company before company before him before Chris make sure you check. He's very proud of his references. There is like two or three customers he's worked with he raves about what great services he's provided but as for me...he stole several thousands of dollars from me and has not rendered any services!

I hired dream pools to replace the liner in my pool. The experience has been nothing but…read morefrustrating. I ordered the liner at the end of the season last year was told it would be about a month before he received it. I messaged him about 6 weeks later to see if it came in and was informed it had and that he would drop it off. I finally received it after multiple no call no shows. He would say I'm bringing it this evening then you would hear nothing. 4 different days he told me he was bringing it by one time even saying he would be there in an hour only to not show up or even call to say he won't make it. I'm a busy guy and don't appreciate being told I'm gonna be there only to not show. Fast forward to this year wanting to get the liner installed and nothing still. The owner leads you on tells you I should get to you next Tuesday only for the day to come and go without a word from the owner. You send a text or call you get no response for days or weeks. I also work as a contractor and I can say with absolute certainty this is no way to run a business. I am sorry I ever reached out to this company. Update on top of everything Chris gave me a liner that was 10' too long for my pool making it unusable and will not respond to text. DO NOT trust this company. Do a quick search on facebook and see plenty of other people who have been scammed by this company.

Great communication and reasonable honest pricing. Helped me get a "new to me" hot tub up and…read morerunning. Will definitely use again when needed.

Last minute issue with my Hot Tub right before Holiday with Family coming in 2 days; Brandon…read moreJacobs created time to solve the issue - Stayed in touch with me and had everything completed 36hrs from my initial phone call - He knew right where to look, got it done and took care of a couple other issues that were seen - The first Hot Tub Repair Company i have been 100% pleased with. Pricing was right in line with standard pricing and he earned a customer and bonus Thank you for everything Brandon Stephen Spoonhour - OP,KS

What a great service. Chris came and took care of winterizing and covering our pool. Quick and…read moreefficient. He will be doing our opening and weekly service. Two thumbs up!

I called this business to inquire about a hot tub repair. The man I spoke to was very nice. He…read moreasked me to take a picture of the make and model of my hot tub. I did. He said he was going to need to order a circuit board. Great. Then he completely ghosted me. LOL. Would not return my phone calls or texts. Dude, if you don't want the job, just say so. Incredibly unprofessional. I hope your experience is better than mine was........

Woman answering the phone was condescending and rude. Never scheduled my service or called to…read morefollow up the first time and when I tried again it was quite obvious that they did not want my business. I don't understand why you would offer services if you aren't willing to be helpful and connect customers with the service provider.

These guys rock. They came out and cleaned up my pool and explained how to take care of it…read more Brandon, the technician was super knowledgeable and friendly. We had a small issue with our timer so I called the office and Dan answered the phone. That guy is the bees knees

Would not recommend this company to build or close a pool…read more The craftsmanship for a variety of items on the pool were extremely low, the company abandoned the project in disrepair, and they "closed" the pool before it had ever been finished which resulted in the explosion of our pump.

Repaired my hot tub pump. When no other company would give me a quote or even come to home to…read morediagnose. Very fast and friendly service from the technician to office staff

Never follows thru with anything I had to go with another Pool Builder because I wanted to be able…read moreto swim this coming summer and he was doing nothing

Worst company ever. Appointments were not kept, promises were not kept. Just getting them to…read moreanswer the phone is a challenge. Do NOT use Clearwater Pools ever.

they came out last year for a new pool liner so so happy great job on time and in budget thanks so…read moremuch

They never showed up....they never called to say they were not coming for the repair. I waited…read morearound all day after an 11 am email confirmation of the appointment