ICON Pools is run by a husband and wife that really do care about their customers. They built my…read morepool in 2024/2025 and have serviced it ever since. I do not usually write reviews, but I was going to call them today and looked over the past reviews and do not agree with a 3.9 rating. IF you take the time to ask Casey OR Kelly why something was done or not done, they will give you honest answer. They want to do a great job for the customer and WILL as long as you communicate with them. I give them 5 stars and think you are making a great choice if you decide to go with them.

Great service and was open on the 4th where other pool companies were closed Thank you Icon!!!read more

I hired this company to repair my hot tub on a Tuesday. The technician came out the same day and…read moretold me the pump had a bad seal that was leaking onto the motor and causing the breaker to trip. He took the pump, said he repaired it, and told me he'd be back the next day. He didn't show until two days later. When he installed the pump, he said he couldn't wait for the tub to fill but assured me everything was fixed and I should have no issues. Once the tub filled, it still didn't work -- no water movement at all. I called him and he said it was an airlock and told me to turn the tub off and back on and let it run through its priming cycle. I did exactly that, multiple times, and it still didn't work. He promised he'd come out the next day to clear the system. That started a week of excuses and no shows. First he said he had to take his son to the ER, then he said he had a tire problem, then he said he'd be out later that night -- but he never came. Every day after that, I called with no answer. He sent occasional texts saying he'd come, but never actually showed up. It's now been over a week since the repair, the hot tub still doesn't work, and I have no idea whether the repair he did was even correct. I'm now forced to call another spa repair company and pay another service charge just to find out what's actually wrong. Very unreliable service, constant broken promises, and no follow through. I cannot recommend this business.

Scammers. Charged $1000 for a hot tub pump that never worked. They gave excuses for months on why…read morethey were delayed on fixing the pump & eventually quit responding. DO NOT RECOMMEND. If I would have seen the video below prior to calling them I would have known better - https://fox4kc.com/video/kansas-city-hot-tub-repairman-still-taking-money-disappearing/8449564/ Better Business Bureau complaints - https://www.bbb.org/us/ks/kansas-city/profile/hot-tub-service-and-repair/kc-hot-tub-repair-0714-1000005943/complaints

I have had no dealings with the store, yet. We are looking into possibly purchasing and above…read moreground pool. So at the moment we are shopping. So without driving 60 miles, we were wanting to look online knowing that Vaughan Pool is the closest dealer. But apparently their website has either been hacked or just no longer available. In a time where everyone turns to the internet, I would think someone would check that. Just thought someone should know.

they are the best ever. frindly and fast. never try to sale me something i dont need.read more

This review update is just for those who are looking to get a reference from this company. Since…read moreit's been a while since my original review I just wanted to update this and let it be known that several months literally a year later I have given this man the benefit of the doubt. They have runoff with my money. I am out thousands of dollars leaving me hanging no work rendered at all whatsoever! Please, please do not do business with them! Christopher Cash, Crystal Cash, Dream Pools or anything tied to him and/or his father as Chris in the end will be the one doing the work. Please don't be fooled by his father's reputation he apparently had a pool company before company before him before Chris make sure you check. He's very proud of his references. There is like two or three customers he's worked with he raves about what great services he's provided but as for me...he stole several thousands of dollars from me and has not rendered any services!

I hired dream pools to replace the liner in my pool. The experience has been nothing but…read morefrustrating. I ordered the liner at the end of the season last year was told it would be about a month before he received it. I messaged him about 6 weeks later to see if it came in and was informed it had and that he would drop it off. I finally received it after multiple no call no shows. He would say I'm bringing it this evening then you would hear nothing. 4 different days he told me he was bringing it by one time even saying he would be there in an hour only to not show up or even call to say he won't make it. I'm a busy guy and don't appreciate being told I'm gonna be there only to not show. Fast forward to this year wanting to get the liner installed and nothing still. The owner leads you on tells you I should get to you next Tuesday only for the day to come and go without a word from the owner. You send a text or call you get no response for days or weeks. I also work as a contractor and I can say with absolute certainty this is no way to run a business. I am sorry I ever reached out to this company. Update on top of everything Chris gave me a liner that was 10' too long for my pool making it unusable and will not respond to text. DO NOT trust this company. Do a quick search on facebook and see plenty of other people who have been scammed by this company.

Great communication and reasonable honest pricing. Helped me get a "new to me" hot tub up and…read morerunning. Will definitely use again when needed.

Last minute issue with my Hot Tub right before Holiday with Family coming in 2 days; Brandon…read moreJacobs created time to solve the issue - Stayed in touch with me and had everything completed 36hrs from my initial phone call - He knew right where to look, got it done and took care of a couple other issues that were seen - The first Hot Tub Repair Company i have been 100% pleased with. Pricing was right in line with standard pricing and he earned a customer and bonus Thank you for everything Brandon Stephen Spoonhour - OP,KS

these people are not good or dependable, do not use them. they left my pool open instead of closing…read moreit, as they told me it needed some repairs before they would close it. i never heard from them again, and had to hire someone to clean the pool before closing it as it had turned green.

What a great service. Chris came and took care of winterizing and covering our pool. Quick and…read moreefficient. He will be doing our opening and weekly service. Two thumbs up!

Woman answering the phone was condescending and rude. Never scheduled my service or called to…read morefollow up the first time and when I tried again it was quite obvious that they did not want my business. I don't understand why you would offer services if you aren't willing to be helpful and connect customers with the service provider.

These guys rock. They came out and cleaned up my pool and explained how to take care of it…read more Brandon, the technician was super knowledgeable and friendly. We had a small issue with our timer so I called the office and Dan answered the phone. That guy is the bees knees

Would not recommend this company to build or close a pool…read more The craftsmanship for a variety of items on the pool were extremely low, the company abandoned the project in disrepair, and they "closed" the pool before it had ever been finished which resulted in the explosion of our pump.

Repaired my hot tub pump. When no other company would give me a quote or even come to home to…read morediagnose. Very fast and friendly service from the technician to office staff

Never follows thru with anything I had to go with another Pool Builder because I wanted to be able…read moreto swim this coming summer and he was doing nothing

Worst company ever. Appointments were not kept, promises were not kept. Just getting them to…read moreanswer the phone is a challenge. Do NOT use Clearwater Pools ever.

they came out last year for a new pool liner so so happy great job on time and in budget thanks so…read moremuch

They never showed up....they never called to say they were not coming for the repair. I waited…read morearound all day after an 11 am email confirmation of the appointment