Great communication and reasonable honest pricing. Helped me get a "new to me" hot tub up and…read morerunning. Will definitely use again when needed.

Last minute issue with my Hot Tub right before Holiday with Family coming in 2 days; Brandon…read moreJacobs created time to solve the issue - Stayed in touch with me and had everything completed 36hrs from my initial phone call - He knew right where to look, got it done and took care of a couple other issues that were seen - The first Hot Tub Repair Company i have been 100% pleased with. Pricing was right in line with standard pricing and he earned a customer and bonus Thank you for everything Brandon Stephen Spoonhour - OP,KS

What a great service. Chris came and took care of winterizing and covering our pool. Quick and…read moreefficient. He will be doing our opening and weekly service. Two thumbs up!

I called this business to inquire about a hot tub repair. The man I spoke to was very nice. He…read moreasked me to take a picture of the make and model of my hot tub. I did. He said he was going to need to order a circuit board. Great. Then he completely ghosted me. LOL. Would not return my phone calls or texts. Dude, if you don't want the job, just say so. Incredibly unprofessional. I hope your experience is better than mine was........

We had received several quotes to install a pool in our back yard. All but Icon said that it either…read morecouldn't be done, OR were arrogant and displeasing to deal with. Icon wasn't the lowest quote, but was far from the highest. We went with Icon because we felt Casey and his wife, Kelly, were good and honest people. Turns out they were more than that. Casey, the owner of the company, was here nearly daily working and getting muddy with his crew. He is truly passionate about his family of workers and his trade. If he says something it is the honest truth. The job was done in a timely manner and the pool is BEAUTIFUL! I cannot give more than 5 stars, but if I could, I would. Wonderful doing business with you Casey and Kelly!

Icon Pools was incredible from start to finish. We needed a new liner and they came to the rescue!…read moreTheir responsiveness, professionalism, and knowledge is awesome. Our new liner is beautiful! We chose the sunburst/carnival and couldn't be happier with how it all turned out. Thank you! Casey, you and your team knocked it out of the park!

Scammers. Charged $1000 for a hot tub pump that never worked. They gave excuses for months on why…read morethey were delayed on fixing the pump & eventually quit responding. DO NOT RECOMMEND. If I would have seen the video below prior to calling them I would have known better - https://fox4kc.com/video/kansas-city-hot-tub-repairman-still-taking-money-disappearing/8449564/ Better Business Bureau complaints - https://www.bbb.org/us/ks/kansas-city/profile/hot-tub-service-and-repair/kc-hot-tub-repair-0714-1000005943/complaints

Needed a motor, she ordered it. She installed it and all was fine. However, I over-paid the…read moreinvoice by $121.00 and have not received my refund/money back. This was not a personal loan. This was a business transaction and I would like to receive what is due me,

Woman answering the phone was condescending and rude. Never scheduled my service or called to…read morefollow up the first time and when I tried again it was quite obvious that they did not want my business. I don't understand why you would offer services if you aren't willing to be helpful and connect customers with the service provider.

These guys rock. They came out and cleaned up my pool and explained how to take care of it…read more Brandon, the technician was super knowledgeable and friendly. We had a small issue with our timer so I called the office and Dan answered the phone. That guy is the bees knees

Thank you, Gary! You are helping keep our old hot tub afloat. We appreciate your dependability and…read morepromptness in keeping appointments.

Gary's was very responsive to my call and even offered a simple suggestion to resolve the symptom…read moreon our Sundance spa that might avoid paying for a service call. When that didn't fix the issue, he scheduled and was timely in confirming and showing up as committed. He is very knowledgeable and professional. He quickly diagnosed the problem and provided a written (and reasonable) estimate to do the necessary work, which was completed when the necessary equipment came in. I would definitely call him again, and recommend others to use Adonis.

Would not recommend this company to build or close a pool…read more The craftsmanship for a variety of items on the pool were extremely low, the company abandoned the project in disrepair, and they "closed" the pool before it had ever been finished which resulted in the explosion of our pump.

Repaired my hot tub pump. When no other company would give me a quote or even come to home to…read morediagnose. Very fast and friendly service from the technician to office staff

As a new customer in 2023, they were great…read more As a returning customer, left me stranded to do it myself. I'm 62. So I'm doing it myself. A job they could have performed in one day, was put off three weeks, then they said If I didn't like that, I could do it myself. Which I am having to do. I'm five days into it. We had a verbal contract. They broke it. Didn't apologize. Didn't try to make the customer happy. But sure got animated when I told them they weren't going about it the way other companies did. They basically told me to do as I'm told. Their way was better and I was wrong. Then they spent more than two weeks of my summer proving me right. Pass on them. They won't be around for long. They begged me for a good review last year, which I gave. This guy (David) sets great store in reviews. He must have forgotten they go both ways.

David is a crook! Put my new liner in & there are 2 seam leaks. He will not honor warranty. Then he…read moretold me he moved & doesn't live in MO anymore & gave me a "friends" name who wants $500 to check for leaks. DO NOT USE THIS COMPANY!