We had received several quotes to install a pool in our back yard. All but Icon said that it either…read morecouldn't be done, OR were arrogant and displeasing to deal with. Icon wasn't the lowest quote, but was far from the highest. We went with Icon because we felt Casey and his wife, Kelly, were good and honest people. Turns out they were more than that. Casey, the owner of the company, was here nearly daily working and getting muddy with his crew. He is truly passionate about his family of workers and his trade. If he says something it is the honest truth. The job was done in a timely manner and the pool is BEAUTIFUL! I cannot give more than 5 stars, but if I could, I would. Wonderful doing business with you Casey and Kelly!

Icon Pools was incredible from start to finish. We needed a new liner and they came to the rescue!…read moreTheir responsiveness, professionalism, and knowledge is awesome. Our new liner is beautiful! We chose the sunburst/carnival and couldn't be happier with how it all turned out. Thank you! Casey, you and your team knocked it out of the park!

Rocky...start your day with some good news...James opened our pool yesterday, as expected it was…read morebrown and mucky, definitely could not see the bottom (8ft)...the crew worked long and hard...photo is this morning's result... James and Robert obviously did a great job; professional, courteous, careful and skilled. I guess that's why we've been Elite customers from the beginning ... I just thought the Boss should hear from a satisfied customer... Best Regards Mike

I absolutely recommend elite pool to everybody. The staff and there is extremely nice and…read morefriendly. They opened my swimming pool on Wednesday and we were swimming in it Friday.

I have a saltwater pool and they didn't seem to know how to handle it. Plus, I consistently had to…read morecomplain about over chlorinating and cleaning the pool. I eventually just took it over myself.

Do not use Zimswim for anything!!! I repeat do not use…read moreZimswim for any pool repair, Liner, or service !!!! was supposed to get a liner replaced scheduled from March and finally finished in June. My pool has never leaked until he replaced liner and will not answer your text or phone calls. I will not judge Ron himself as only one man can judge and the way he does people he will answer to him, not me. good luck to him but do not use Zimswim.. excuse after excuse as to why the project was prolonged!!! this is my first ever review of a bus iness or in this case fly by nights I just want people to know what their dealing with because my experience was HORRIBLE!!!!

I cannot say enough good things about this company. We started using Norburg last year. We had zero…read morepool experience and were nervous about caring for our pool in our new home. Mary Beth, who runs the office, was so amazing about explaining exactly how opening our pool would go. She even arranged for the pool man, Mike, to give us a crash course. This summer, after Norburg opened our pool, I took charge of the chemicals. Armed with the knowledge Mike provided me last year, I felt really confident in getting our pool open and ready. I did it! A few weeks went by and I had a tap on our door. It was Mike. He was just in the neighborhood and wanted to make sure everything was going well and that I didn't have any questions. Where else do you get customer service like that? Norburg has a customer for life with us. They're reliable, affordable and genuinely care about their customers. I would recommend them to anyone who needs a great pool company.

From the owner: Contact us today!…read more Norburg Pools has been in business in the Kansas City area since 1978. We provide complete service and repair on any swimming pool. We provide the supplies and everything you need to enjoy your swimming pool!

Woman answering the phone was condescending and rude. Never scheduled my service or called to…read morefollow up the first time and when I tried again it was quite obvious that they did not want my business. I don't understand why you would offer services if you aren't willing to be helpful and connect customers with the service provider.

These guys rock. They came out and cleaned up my pool and explained how to take care of it…read more Brandon, the technician was super knowledgeable and friendly. We had a small issue with our timer so I called the office and Dan answered the phone. That guy is the bees knees

On Time, fixed toliet very happy with Service very quality product. ring her toilet receded and…read moreseal the toilet leaks from the flange and wax.

Quality, responsiveness , great communication . Work on weekends…read moreMichael, the owner is excellent at customer service!

Very unresponsive. Left 2 voicemails for them to call me regarding a strange pool chemical balance…read moreissue. I would have been a new customer. Oh, well.....

From the owner: Pool service, Custom fit pool covers, equipment installation and repair.read more

I was hired to upgrade the electrical for their warehouses & office. The owner Trisha Branscom…read morerefused to pay the invoice of +$12,000.00 for work completed right after she & her husband William Chaney the owner of Midwest Plastering wrongfully backed out on our contract for 3x the $12,000.00 owed.

From the owner: Pool Cleaning Services!read more

I cannot suggest Pool Scouts to my clients. First off, they didn't show up at the scheduled time…read more They didn't even call or let me know that they would need to reschedule. I am not living at the home and I had to wait hours for them. I called the next day and was told that their previous appointment ran over. I always try to give people second chances so I rescheduled for the following day. Unfortunately, I had an emergency and had to cancel. I called early in the morning so they could adjust their schedule for my appointment that I had late in the afternoon. Later, I get a call from the technician letting me know that he is at the home. I explained to him that I called to cancel. He understood. Then to my surprise, I get an email confirming that I have been charged a little over $50 for transportation, and a cancellation fee. One thing that you should be aware of about Pool Scouts is they require your credit card to be on file. They never sent me any documents about the fees. I would think that they would want me to have a signed copy acknowledging these fees if a cancellation were ever to occur. It wasn't discussed on the phone with me either. It seems really unfair for them to not show up the first time I had them scheduled, but when I call and reschedule they charge me fees that I was blindsided by. This isn't how business should be done. It's opportunistic and makes me wonder what else they could try to charge my card while doing business.

From the owner: Pool Scouts of Kansas City is your go-to source for a perfectly clean pool. Our highly trained pool…read moreservice experts are dedicated to maintaining crystal clear water and healthy swimming conditions so your pool is a happy place for you and your family to enjoy anytime. With Pool Scouts maintaining your pool, you can stop stressing about managing chemical balances and start slathering on the sunscreen. Our state of the art technology and best in class customer service offers a new level of professionalism and service in the industry. When we say Perfect Pools, Scout's Honor, we mean it - 100% satisfaction guaranteed.